Table games and Amenities or hotel 1's because did not use.

They have cleaned up this casino some and are heading in the right direction. Smoke not bad at all. Still there but not bad. Keep it up guys and it will be a complete pleasure to go there. Slots still tight.

I've often thought that Border Patrol should just set up a check point by this casino entrance. Territorial and guarded players hover over their machines like vultures on the prey. The place is always packed and smokey. One lady smoker told me that a non-smoker has no business in a casino and that I should leave after I fanned the smoke that she blew in my face. People are not friendly here and I was nearly attacked in the parking lot. I see more patrols now, however. The staff is courteous and busy and the quick food is okay, along with being discounted with your card. I prefer to go to the casino down the road for less smoke and nicer atmosphere and friendlier and less hostile guests but the slots are a bit looser here--not always, they can be tight, too.

I go very often to this casino the only thing I don't like is that there is no control of smoking... there is alot of smoke and very little ventilation... there should be some extractors to take care of the smoke..

I attend the Desert Diamond Casino on Nogales Hwy on a regular basis. The Atmosphere is okay but seems to being going downhill. Customers have constantly inquired about increasing the availability of slot machines that have the most interest. These suggestions seem to go unanswered for some reason.

There are customers waiting for certain machines constantly and other less popular machines go unplayed. This does not make sense to me. You would think a casino would want to supply the customer with the machines they like to play or they will go elsewhere. Not the case at the Desert Diamond. I have talked with several other customers who have expressed the same concern, with no answer, so this is not just from one patron.

I am also feeling that the Casino is not that interested in the Customer in general. I state this fact by the ever increasing lack of Customer service. Drink and service personal are getting harder and harder to find when it comes to general emenities a patron may desire. You may sit for hours without ever seeing a drink person.

I do not want to make it appear that everything is negative at this Casino. The food in general is very good and affordable. The service personnel that I do have the opportunity to interact with are nice.

With such a fabulous location it is a shame that the people in charge don't take Customer Service to the next level.....

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