Educational Gambling Video

Review Detail

Overall rating 
Table Games 
Customer Service 
Player's Club 
Gaming Atmosphere 
Amenities or Hotel 
Food & Drink 


I visited last Sunday (May 3). Prior to leaving, about 1:30 am, I entered the ladies rest room near the high-limit area and went into a stall. Suddenly there was someone banging on the door, screeching at me about how she was getting ready to clean that stall. I said I would be out in a minute. Went out, no one else in the restroom. As I was washing my hands the lady? came back into the restroom and started bitching about me using the restroom.

I pointed out that I did not see anyone else in the restroom when I entered and she was not in there when I came out. She keep shreaking so I walked out and went to the cage to speak to a manager. I got a cleaning crew manager who spoke with me then she spoke with her. I told the cleaning crew manager I expected an apology and when we approached her, she told both of us she was NOT apologizing. Spoke with a security manager who apologized and said she'd forward this on to someone else, I've called the casino 3 days trying to reach the casino manager, she never returns my call, sent her a fax, still no response. DO NOT VISIT THIS CASINO IF YOU HAVE ANY EXPECTATION OF CUSTOMER SERVICE. I'll go to Mountaineer or Detroit before I spend another dime here.

Was this review helpful to you? 


Powered by JReviews

Forum Latest Posts

  • Casino promotions 7/5
    American Casino Guide - Vegas Values Report Vegas Values Report for July 5, 2015 ( LVA - Player’s Club Bonus Points...
  • July 2015 promotions at Trump Taj Mahal Casino in Atlantic City
    *ATLANTIC CITY, NJ –* June 30, 2015 -- Trump Taj Mahal announces its July promotions! The Taj continues to welcome _new_ players with a NEW New...
  • Restaurant reviews 7/3
    Cleo SLS Las Vegas Vegasjuhl: Restaurant Week: Cleo ( website: SLS Las Vegas ( ...

Gambling Software

Copyright © 2015 American Casino Guide. All Rights Reserved.