Review Detail


I visited last Sunday (May 3). Prior to leaving, about 1:30 am, I entered the ladies rest room near the high-limit area and went into a stall. Suddenly there was someone banging on the door, screeching at me about how she was getting ready to clean that stall. I said I would be out in a minute. Went out, no one else in the restroom. As I was washing my hands the lady? came back into the restroom and started bitching about me using the restroom.



I pointed out that I did not see anyone else in the restroom when I entered and she was not in there when I came out. She keep shreaking so I walked out and went to the cage to speak to a manager. I got a cleaning crew manager who spoke with me then she spoke with her. I told the cleaning crew manager I expected an apology and when we approached her, she told both of us she was NOT apologizing. Spoke with a security manager who apologized and said she'd forward this on to someone else, I've called the casino 3 days trying to reach the casino manager, she never returns my call, sent her a fax, still no response. DO NOT VISIT THIS CASINO IF YOU HAVE ANY EXPECTATION OF CUSTOMER SERVICE. I'll go to Mountaineer or Detroit before I spend another dime here.

Overall rating 
 
1.3
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Alexis May 06, 2009

HARASSED BY THE CLEANING CREW


I visited last Sunday (May 3). Prior to leaving, about 1:30 am, I entered the ladies rest room near the high-limit area and went into a stall. Suddenly there was someone banging on the door, screeching at me about how she was getting ready to clean that stall. I said I would be out in a minute. Went out, no one else in the restroom. As I was washing my hands the lady? came back into the restroom and started bitching about me using the restroom.



I pointed out that I did not see anyone else in the restroom when I entered and she was not in there when I came out. She keep shreaking so I walked out and went to the cage to speak to a manager. I got a cleaning crew manager who spoke with me then she spoke with her. I told the cleaning crew manager I expected an apology and when we approached her, she told both of us she was NOT apologizing. Spoke with a security manager who apologized and said she'd forward this on to someone else, I've called the casino 3 days trying to reach the casino manager, she never returns my call, sent her a fax, still no response. DO NOT VISIT THIS CASINO IF YOU HAVE ANY EXPECTATION OF CUSTOMER SERVICE. I'll go to Mountaineer or Detroit before I spend another dime here.

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