We have been to Hollywood Casino several times and I am very lucky there. However, compared to Charles Town, the help is less friendly and the smell of smoke is pervasive regardless of the area you are in(smoking or non). The food at the SkyBar is much better than the buffet but the drive is not pleasant because of the heavy truck traffic on Rt.81. Go on weekday mornings or afternoons because they have half as many slots as Charles Town and you will have a better chance of playing your favorite machines. The player's clubs for PA and WV are a joke compared to Atlantic City, where for the same money spent I get a room, food credits, slot play and a show!