Went there w/family from out of state and was discriminated against based on age. All of us were over 21 but looked young. Not all of us were ID'd. The security guy would not accept a LEGIT North Carolina license. We were denied access even though we were all of age. Don't waste your time or money there. SUCH INCOMPETENCE!!!

Me and my husband visited the Hollywood in March 2012. As soon as we entered the casino the terrbile odor of smoke hit us. We proceeded to play the slots. What a waste of time! The penny slots actually cost about $8.00 a roll. If you do win at the slot machine you only win a fraction of your initial bet. All you do is lose at this place. DO NOT WASTE YOUR MONEY!!! The only good thing this place has is the crab legs on Fridays. I cant wait until Cincinatti opens their casino. My advice to you is save the money you would spend at the Hollywood and wait until Cincinatti opens!

I have been going to Hollywood/Argosy for several years. Greeted by Security every time. Most Table game dealers are not talkative or friendly. ATM fee's just went up to $5.00........... They now have .50 chips in the poker room, because the house increased the rake. Rumor has it they fired several dealers because they were not taking the 50 cent chips and for the house. Always wait for a table during busy times. Cant wait for Cincinnati to open. Did I mention $5.00 ATM fee. Ridiculous. Never stayed in Hotel. Parking is always available.

I go to casinos more often than I should. That being said, when this was Argosy, I won often, say three times out of each 5 visits. Since changing to Hollywood, I win maybe one time out of 15 visits. What I notice the most is the unfriendly staff at Hollywood. The only people that ever speak to me are the guards at the entrance. I walk by staff people often, wearing suits or the floor staff outfits and NEVER do they smile or even look at me and NEVER speak! The comp system has finally changed, the old system was ridiculous, you could not find out how much you had until after you ordered your food. However, I cannot recall one time when I did not get whatever it was I was wanting. I was there a couple days ago and experienced the new comps system. After losing 150 bucks without hitting anything bigger than a cherry symbol, I had accumulated 46 cents in comps! I, for one, am looking forward to Harrah's new casino in Cincy. I know that the comps from Harrah's are extremely generous. I can lose a thousand bucks at Hollywood and still get 20 dollars in free slot play while Harrah's sends me 150 bucks. Also at Hollywood, you can never cash in two perks on the same day, if you have free slot play, it is not any good when the Mystery Cash day rolls around. How cheap can you get? Once Harrah's opens in Cincy, it is going to be BYE-BYE Hollywood for me.

Well i don't wanna talk bad about this place, but it's gonna happen here goes.

1. Slots - Don't waste your time in the back or downstairs... wear latex gloves because they got smoke stench and some of those games are old and broken i'd be afraid to catch something. Plus you gotta play alot to even get paid. I won ONE time during my visit and that was only 200 bucks and yes i do and did play between 30c to $2 during ALL of my visits.... just a waste of money so i only take 20 to 30 in anymore and yes just to kill time.

2. Table games - Played a few way crowded and people over my shoulders... pretty typical but not bad.
3. Customer Service - Unless they been there a while and have actually walked the floor... don't expect much.
4. Player's Club - HAHAHHHAHAHAHAH!!!!!!
5. Gaming Atmo - Basically from the front entrance to the stairs is about the safest, everything in back is dirty and old and really kinda not lit to my liking, but it's just an ugh feeling if they remodeled anything the back should have been done right along with the front end.

6. Hotels are great from what i hear and have seen, but i wouldn't stay only cause it's kinda outta the way for anything you really wanna do and the food and drinks are great... at least they have good food.

I visited this casino a few years ago when it was Argosy. I loved the gaming there, but WOW! The new place is amazing. We were playing on a Friday and there was a large crowd, plenty of excitement, I won and I saw and heard a lot of others winning. The celebrity dealers were great. They were very engaging and fun to be around.
I played slots from Penny to $5. I can’t say I won on every game, but my money seemed to last and I was able to win the bonus spins often. I had the best luck on the $1 games. I hit a few jackpots and the workers that paid me were awesome. The friendliest staff I have seen in a long time.
To top it all off we stopped in Boogie nights club. This was super high energy and really took me back with the retro theme.
I’m looking forward to another trip soon.

My boyfriend and I stayed at the Hollywood Casino/Hotel on (Tuesday) July 12, 2011. I was impressed at the beauty of the building and the gardens. We had no problem finding parking. The attendants were very attentive and courteous. We arrived in our room on the 3rd floor. I am a non-smoker and was impressed that there was no stench of cigarette smoke in the hallways or room. The room was very large. It appeared to be clean and we were happy with the price. But.....continue...

I'm not a gambler myself but enjoy people watching. My boyfriend played the tables. I have been to the casinos in New Orleans and in Illinois. At the Hollywood Casino, I noticed there was no excitement. The dealers/attendants were doing their job but they could have easily been machines standing there because they had no personalities. I watched as people poured their money into the slots, pressing button after button and I never saw anyone "happy"...or indicating that they had won anything. At the other casinos, people would gather around when someone was on a roll and be excited with them. The machines would sound but as I looked around ~ these people were not winning... Back to the tables....people would roll the dice and the attendants, again, would make their announcements and would switch out every few minutes but they carried on personal conversations about car racing, etc. while the visitors are rolling the dice. They'd watch the dice then look out into the crowd. They never paid attention to their customers....These employees desperately need motivational training so that their enthusiasm can rub off on to crowd.

Later that evening we at the Passport Buffet. I thought it was nice and had a nice variety of food. It's pricey but we were given a voucher when we arrived so that when we paid for one dinner at $22, the other was free. I would not have have spent $44 on the buffet.

Back to the room...We made several trips from the room to the casino. After leaving the tv on when we left the room twice, when we returned to the room, the tv was off. I haven't figured that one out yet...but everything appeared to be accounted for. It did make me think twice before leaving my purse in the room when I left. Then...the bad part...

The next morning, I had a business meeting to attend. I knew that I'd itched during the night and when I went to the mirror, my eye was swelled nearly shut. There was a bed bug bite on my eye. A bite on the cheek of my face. Two bites on my lower jaw. Four bites on my legs and several from my elbow to my wrists! I reported it to the front desk as we left and that was it...

I just don't think that I want to go back there....

My husband and I went to Hollywood casino on 5/26/11. We were thrilled to go to the casino and drove 4 and a half hours away to get there. We checked into our room and then went to go look for a place to park. The lady at the front desk told us there was 2 parking lots to park in. We drove around for 25 minutes trying to find somewhere to park and there were no open spots (both of the parking lots were very small). My husband called the front desk to ask where he can park because there were no open spots where she said and her suggestion was to just find a spot in one of those two lots. After driving around for another ten minutes with no luck we decided to just valet our car. The valet men were extremely nice but when we got to our room that's when the real problems started. My husband said he would like a non-smoking room because he is allergic to smoke. They gave us a smoking room and my husband tried to deal with it and after 15 minutes he could barely breathe and was coughing up a lung. He called the front desk to see if we could switch rooms and they told him he was told he got a smoking room and that a non-smoking room was just a preference and no guarantee. They were extremely rude about the situation and after talking to a supervisor they refused to do anything about it and told us to check-out and there are other hotels. We decided to leave the hotel and the lady at the front desk that my husband spoke to continued to be extremely rude and have an attitude. My husband asked for a receipt after checking out and she told us we would not get one because he never got charged on his card. On Tuesday the charge still appeared on his card so he called the place and the lady at he front desk never checked us out of the room so they told my husband they will not refund him because the computer says he never checked out. They accused us of never checking out and after arguing with someone on the phone and telling them to view the cameras to see our check out he told him they he did not have time to do that. My husband had to fax them all of his information that he had on checking into their hotel then faxed them the information of us checking into another hotel. Finally after going to the trouble of faxing everything to them they said he will get his money back. We are still waiting to see if we really will or not. I could not believe the amount of rude people working there. They have HORRIBLE customer service and do not care about your well being. I have never seen a business run their facility like they do!!

We tried to make the best out our situation because it was 9:30pm we did not want to drive over 4 hours back home so we ended up going to the casino and winning a couple hundred dollars. It felt so good to take money from them but I will NEVER go back!!!

I remember the first time I entered Hollywood. Wow what fun and excitement! I really liked this casino above the other local casino's. Bright lights, music, smiles, free soda, excellent food although a little pricey, big screens and staff that sang and danced oh how fun then I sat at a slot machine and the rush quickly left. I was ready to stay a few hours but, within an hour and a half, I was broke! I was sure I would eventually win something back but, I was wrong. I took in the atmosphere for the next couple of hours then drove an hour and a half back home. A couple of months later I returned. I walked up to a slot and bet the maximum bet 3 times and won over $200.00! Fantastic! I turned around and gave all of that back plus $200.00 more within 3 hours again thinking I should be able to win something back. Again, I go home broke. This has been the same routine for the last year. Quickly lose and go home broke. I'm playing usually the penny and sometimes the quarter slots by the way. On my last visit I took a bag of change as always in the past. I go to the "cage" to have it converted to bills and 3 out of 4 times of doing this I'm hassled by the girls working there. I felt scolded for playing with my $200.00 of change. On this trip, my coat was stolen after I left it on a chair back. I realized quickly what I had done and immediately went back for it and it was gone! How rude! By this time, I had all of the fun I could take and left discouraged again. It is impossible to win at their slots. I have played all day long several times at Belterra and only spent 60.00. They have fun machines with lots of room where I could sit alone if I choose. Bells and whistles ringing constantly and people cheering! That place is addictive because it is so much fun. Hollywood on the other hand is a lot more quiet. You don't hear the jackpots or see people standing around cheering other winners on. Why? Because it's difficult to win there! I thought it was just me. That's how I ended up on here. It's NOT just me. My friend commented to me today that Hollywood just isn't fun any more. She and a friend went to the next casino down? Grand Victoria? They played and actually came home with extra money! I know everyone can not win BUT with as many times as we have been, we shouldn't lose everything EVERY time! Ready to play in Ohio or at least another casino. The one nice thing I will say is the restrooms are kept very clean!

I am someone that likes the sounds and sights of action and suspense. That is something that I get with Hollywood. You first walk in and it is immediate action. Weather it is at 10 in the morning on a Wednesday or 11pm on a Friday. I do not play slots that often so I cant comment on them. What I can comment on is the poker room and table games. I love the new poker room. All the dealers are friendly and knowledgeable about the game and ready to help you if you are trying a new game for the first time. This goes with the table games. I can stand and watch and the dealer will try to include me and ask me if I know whats going on and if I dont, teach me the game. Everybody is friendly and courteous (they want your money after all). I love this place and find it to be the best poker room in the state of Indiana. I am about to go to vegas for the first time and I am looking forward to it.

I have been to Hollywood approx 6 x`s in the past few months and have lost each time! We realized we didnt hear one jackpot bell go off. I had been there different times of day and night, nothing losing about 1 to 200 dollars a shot. T hose cards dont mean much either. My husband recieved a promotion thing in the mail and they would not honor it! I will go to Beltarra or try Live out. No more donations to Hollywood!

I went here for the first time, and loved it. I played the slots mostly and had a great time, I played the $1.00 slots only and won a little over $1,300 profit for the night. I broke even at the tables what short time i played them. The staff is very kind, helpful. The food is great. I will be returning again very soon.

I visited the casino on June 2010. While playing video poker, the machine went dark while in the middle of a hand and I lost the hand as well as the money. It took 20 minutes to get someone to look at it. They decided the machine was fine and refused to give me my $2.50 that was lost. I went to the cashiers desk to talk with a manager. Waited another 20 minutes. No one showed up even though they kept telling me they were on their way. I left the casino at that point. I even sent 2 emails the next day to them, no response. I am sure as more customers have to deal with their customer service, the patrons will become aware of how poorly this company is run. I informed all my friends, co-workers, and family about my experience. Word will get around in time about this company.

I look forward to going to the casino every year for my July vacation. I sometimes go in November too. I have done it for 6 years now. When it was the Argosy Casino I would play the slot machines and could win some decent money and have a GREAT time. I certainly didn't feel cheated when I left, even if I lost a little money. Last year when we went the second time that year, it was a real struggle to just make back our money we spent, minus food and drinks of course.

But this last time, I mean the last time, I have never won so many times and never got my initial bet back. Just like Wayne Smith, see below. I too played everything from a dollar to a penny and when I finally did win it wasn't even enough to cover the initial bet so you just kept losing a a slower pace. Guaranteed to lose it all though if you kept playing. We would usually win several $40-140 dollar tickets at the 2 cent slots a few years ago but this last time I had to keep cashing out at $20-40 just to try to recoup our loses. I cashed my 20 tickets in and none were worth more than $60 most were less than $20. I never got a Bonus out of $300 cash spent.

I went to Bogarts and it was their last night open and got a club sandwich which was served on regular bread that wasn't even toasted. It was "ok" .Pleasent and attentive waitress though.
We did see the waitresses on the floor more and we had someone emptying the trash, cups and butts often.

This used to be a fun place but I think we will have to see what happens in Ohio next year or maybe a different Indiana casino altogether. We won't be going back there.

Ever since this casino changed from the Argosy to Hollywood it has become the biggest rip off of all time. The slot machines do not pay off at all. I played everything from a dollar to a penny and the machines just ate the money. There were no bonuses in any of the games and on the rare occasion when you did get one, you were lucky to get your initial bet back. We ate at Bogart's which use to be their high end dining facility and experienced the worst food possible. I should have realized something was wrong with the food in this place when during dinner time on a busy Sunday only three tables were taken. The hotel is clean but has a lingering musty smell to the place. Penn National the owner of this casino has proven once again to be nothing more than greedy by ripping off their patrons.

I am a 25 cent slot player. I have been coming to this property ( Argosy / Hollywood ) for several years. Up until about 3 years ago I had hit large jackpots at least twice a year. I usually play about the same amount when I go. In the last 3 years I have usually gone home empty handed.


There is also very little machine action nowadays. I find myself going there fewer and fewer times. It just isn't fun anymore. I know of alot of friends that feel the same way. I have noticed recently that their player counts are down. I can sit at any machine I want now. A few years back you had to wait for a seat even on weekdays.

I have been going to this casino since it opened as the Argosy and I will tell you that this place is a joke. I was just there on Saturday, 2/20/10 and in the 6.5 hours I was there, I was only able to get a drink (coffee) from a server once. One time!!!!!

I tried to get a soda at the "complimentary" stations and they were such a disgusting mess I did not want to use them.

The cleanliness has gone to the wayside. The restrooms were in terrible shape and the casino floor had ashtrays overflowing, drink glasses full of cigarette butts, and half empty drinks everywhere!!! It was appalling.

The staff is not rude but their demeanor is fake, at best. I believe they have good entertainment, but it is difficult to enjoy a "free" show that costs so much.

The worst part of my many recent trips is that the chances of winning anything has all but disappeared. It has been a very long time since I have actually won anything worth mentioning at this casino.

I decided when I left the other night, I will not be going back to this casino. I have choices and I am going to use that option and start frequenting others in the area. It is just not worth the disappointment that I feel every time I go there.

If you play poker or table games read this review. I've been reading reviews about Hollywood, Wheeling Island, and Mountaineer. Hollywood casino is the closest thing to vegas you are going to get. The table games are better than all of the big strip casinos in vegas because they give you better odds here. They even have $5 video blackjack tables and video roulette games for as little as $1, so if you like to play small stakes you can do it without spending a lot of money. The only draw back is paying for drinks...way too expensive when you are spending big dollars at the tables.

One word of advice and this is for any casino, if you are good to the staff they will be good to you. I have found that the majority of the dealers and pit bosses are very courteous and helpful. Another great attribute is the TV's (they are everywhere) and entertainment. The new Hollywood on the roof is fun for just about everyone.

If you play poker you need to make the trip to Hollywood, this is one of the nicest poker rooms for any casino. It compares to the wynn, bellagio, and caesers. I might be stretching by saying bellagio, but I would say it is just as nice. They have just about every game you could want running on the weekends...even stud games, which is very rare in any poker room.
No matter what the outcome of my profits and losses I always have a good time.

By the way, if you haven't been since the change from argosy to hollywood, the smoking issue is no longer a problem. If you don't smoke you don't have to worry about your clothes smelling like an ashtray, they have a ventilation system that works (unlike the old argosy). I hope this review helps anyone that has never been.

PS. Sorry I can't comment on the slots, I rarely play and when I do it's for short periods of time.

i had a great time at the NEW HOLLYWOOD CASINO AND WOULDNT GOT TO ANY OTHER IN THE AREA!!! A MUST SEE AMAZING CASINO!!! Hollywood on the roof has amazing entertainment Thursday-Sunday!

I hit several jackpots in about 5 hours play and $20 lasted me a long time. A great upgrade from the Argosy casino. I had a great time and will go back. Friendly employees as well, they treated me like VIP even though I'm not!

?

Not only do you not win anything at this casino, their atm systems really suck. They are always breaking down, out of commission, and yes, you don't need to go to the atm but people do. Upon our last visit the atm machines were out all night and the screen was reading "There is a problem with our system, your account will not be charged..." In fact, the problem was, your account was being charged but " you" were not getting the money. There is no proof since no receipt comes out and you only trust that the screen is correct when it says you will not be charged. Many people were affected by this "glitch" in the system. So, you can not only lose your money in the slot machines, but in the atm 's as well!!! So, do not use their machines in any form if you have one bit of sense.... in fact, skip the whole experience. Some people have to learn the hard way, including me.

The new hollywood casino, to me is too Big!! I saw very few jackpots going off, although they were fewer & fewer in the last 2 years it seems at the Argosy. Such a shame...but hardtimes have hit, so they are not going to pay out MUCH! They will try to suck you in with the new glitz, not me. We were hurt too in this economy & I am not going to waste money when you never hit ANYTHING!



I may try Caesers...never been there!

Hollywood casino? Same old Argosy but in a prettier package.

For several years many slot and video poker players have noticed a significant decline in winning opportunities. This trend continues.

As they say "you can't make a silk purse out of a sows ear".