Isle of Capri - Lake Charles Hot

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2.6 (15)
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Details

Address
100 Westlake Avenue
City
Westlake
State
Louisiana
Zip Code
70669
Country
United States
Phone
(337) 430-0711

Toll-Free Number: (800) 843-4753
Click Here to Check For the Best Isle of Capri Lake Charles Room Rates!
Inn Rooms: 241 Price Range: $80-$195
Suite Rooms: 252 Price Range: $140-$295
Restaurants: 4
Valet Parking: Free
Buffets: B-$7.99 L-$11.99
D-$17.99/$27.99 (Fri/Sat)
Casino Size: 51,569 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Pai Gow Poker, Three Card Poker, Let It Ride, Four Card Poker, Mini-Baccarat, Ultimate Texas Hold 'Em
Overnight RV Parking: Must use RV park
Senior Discount: Various Tue if 50+
Special Features: Two 1,200-passenger paddle wheelers on Lake Charles. 8-space RV park ($20 per night).

 

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User reviews

Average user rating from: 15 user(s)

Overall rating 
 
2.6
Slots 
 
3.1  (15)
Table Games 
 
2.5  (15)
Customer Service 
 
2.6  (15)
Player's Club 
 
2.3  (15)
Gaming Atmosphere 
 
2.4  (15)
Amenities or Hotel 
 
2.7  (15)
Food & Drink 
 
2.3  (15)
Ratings (the higher the better)
  • Slots
  • Table Games
  • Customer Service
  • Player's Club
  • Gaming Atmosphere
  • Amenities or Hotel
  • Food & Drink
Comments
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Everyone was very nice at this place but I find that their players club lacking. I haven't gotten much in the way of comps and find that this casino is a little on the dumpy side. On the other side, I did win $600 on one of their slots so that was nice.
Overall rating 
 
2.2
Slots 
 
4.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
Reviewed by trisha71478 August 25, 2012
Last updated: August 26, 2012

Closest but definitely not the best.

Everyone was very nice at this place but I find that their players club lacking. I haven't gotten much in the way of comps and find that this casino is a little on the dumpy side. On the other side, I did win $600 on one of their slots so that was nice.

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Not rating because didn't do many things. But wanted to say the room was very nice. It was a handicap room so maybe not used as much. Anyway, no complaints except they don't allow dogs.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by P Murphy January 03, 2012
Last updated: January 03, 2012

Room at the Inn

Not rating because didn't do many things. But wanted to say the room was very nice. It was a handicap room so maybe not used as much. Anyway, no complaints except they don't allow dogs.

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I had read some rather poor reviews regarding The Inn and was a bit concerned when my wife made reservations there. However, the room was surprisingly good -- especially for $89 a night. Beds were VERY comfortable, TV was very nice, bathroom was clean -- I was pleasantly surprised. However, on Thursday, June 19, 2011 they only had one guy working both at the front desk and as the bell man. He actually asked my wife to help him with the overpacked and overstuffed bags of another customer when she was checking in! When she refused, he sneered, "Thanks for the help." Kind of snotty, but they should have more help on duty.

The Inn is just a short walk over to the casino. They do provide shuttles every few minutes, but they shut them down late at night. The buffet was OK but way overpriced -- $16.99 for what my wife called an $8.99 buffet. The roast beef at the carving station was overdone and dry, but I can't eat beef anyway so I had their links which were very good. I had a piece of chocolate cake, but it was so awful I didn't finish it. Instead, I had some coconut cake and it was very good.

The casino was special in that they have five-nickel video poker. Most casinos have long since dispensed with that. You don't win the big jackpots, but if you're careful you can win a little bit of money over a period of time. Beats getting drilled at the slots. Lots of machines available as well. Went to L'Auberge a while back and you couldn't even find any kind of quarter machines because it was so packed.

We only stayed one night, but all in all it was pretty pleasant.
Overall rating 
 
2.6
Slots 
 
4.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
2.0
Reviewed by Scott July 02, 2011
Last updated: July 02, 2011

The Inn was good, for the most part

I had read some rather poor reviews regarding The Inn and was a bit concerned when my wife made reservations there. However, the room was surprisingly good -- especially for $89 a night. Beds were VERY comfortable, TV was very nice, bathroom was clean -- I was pleasantly surprised. However, on Thursday, June 19, 2011 they only had one guy working both at the front desk and as the bell man. He actually asked my wife to help him with the overpacked and overstuffed bags of another customer when she was checking in! When she refused, he sneered, "Thanks for the help." Kind of snotty, but they should have more help on duty.

The Inn is just a short walk over to the casino. They do provide shuttles every few minutes, but they shut them down late at night. The buffet was OK but way overpriced -- $16.99 for what my wife called an $8.99 buffet. The roast beef at the carving station was overdone and dry, but I can't eat beef anyway so I had their links which were very good. I had a piece of chocolate cake, but it was so awful I didn't finish it. Instead, I had some coconut cake and it was very good.

The casino was special in that they have five-nickel video poker. Most casinos have long since dispensed with that. You don't win the big jackpots, but if you're careful you can win a little bit of money over a period of time. Beats getting drilled at the slots. Lots of machines available as well. Went to L'Auberge a while back and you couldn't even find any kind of quarter machines because it was so packed.

We only stayed one night, but all in all it was pretty pleasant.

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I have been to all the casinos Mississippi, Louisiana and along I-10 to Florida they all have some Ups and Downs But for the money and Rooms and service, I always go back to The Isle for Gambling and a couple of days to Get Away. I have WON more than I have LOST, in the Casino, and the last time I was there the Lobster and the Steak and the Desserts were too Fantastic !!! and Believe me I love Food but I couldn't eat it all. The Casino is Big Enough and the Games are new,,, not Like the other one in the middle of the State.
Overall rating 
 
3.2
Slots 
 
3.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0
Reviewed by Blase Licce June 17, 2011
Last updated: June 18, 2011

The best close to TEXAS

I have been to all the casinos Mississippi, Louisiana and along I-10 to Florida they all have some Ups and Downs But for the money and Rooms and service, I always go back to The Isle for Gambling and a couple of days to Get Away. I have WON more than I have LOST, in the Casino, and the last time I was there the Lobster and the Steak and the Desserts were too Fantastic !!! and Believe me I love Food but I couldn't eat it all. The Casino is Big Enough and the Games are new,,, not Like the other one in the middle of the State.

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I love this casino. I have been coming here for many years way before they built the new one in town. I have visited all of them & always come back here. The #1 reason why is because I normally win. I dont come for the food, drinks or entertainment..... I come to play the slots & to win. And thats exactly what happens to me most of the time. And I have to travel 3 hours just to get here.

The other big casinos in town & close by are very nice, but I dont win there so why would I keep going. Save your money and come to the Isle.
Overall rating 
 
3.4
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Reviewed by paula October 28, 2010

GREAT PLACE TO WIN

I love this casino. I have been coming here for many years way before they built the new one in town. I have visited all of them & always come back here. The #1 reason why is because I normally win. I dont come for the food, drinks or entertainment..... I come to play the slots & to win. And thats exactly what happens to me most of the time. And I have to travel 3 hours just to get here.

The other big casinos in town & close by are very nice, but I dont win there so why would I keep going. Save your money and come to the Isle.

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I have been going to casinos for 22 years. Been to every casino in the Lake Charles area, for the most they are very nice places for good gaming entertainment. The Isle of Capri is one that is more for the locals. The rooms at the Hotel Tower are old and worn, but still comfortable enough to just lay your head down. Now the casino itself, another story. I personally go gaming enough where I get to know staff very well and hear the inside scoop of what goes on internally.

I think the waitress who serve the drinks do a great job, and they also will talk plenty to tell you what is going on with the company. (remember tipping goes a long way) The Isle in Lake Charles is in shambles, they have let go of many of the people who used to run the place because the gaming is very poor. They have systems problems very often, which shuts down their slots, prevents payouts, and comp rewards. Their slot supervisors and managers are the worst at providing customer services.

From personal experience I have felt what they provide as a service. Casino cages are very poorly run, with staff that just doesn't care. Maybe they just have jobs they really hate because of poor management. I don't recommend this place for Texas gamers, for locals only. There are other Casinos in area that are great place to play and have real fun. And no there is no real shows or entertainment at the Isle. Just remember this, don't expect to win a lot at any Casino, go to have good time, which you won't get at the Isle in Lkae Charles.
Overall rating 
 
1.9
Slots 
 
3.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
Reviewed by Michael H March 05, 2010

Very poor Casino to visit

I have been going to casinos for 22 years. Been to every casino in the Lake Charles area, for the most they are very nice places for good gaming entertainment. The Isle of Capri is one that is more for the locals. The rooms at the Hotel Tower are old and worn, but still comfortable enough to just lay your head down. Now the casino itself, another story. I personally go gaming enough where I get to know staff very well and hear the inside scoop of what goes on internally.

I think the waitress who serve the drinks do a great job, and they also will talk plenty to tell you what is going on with the company. (remember tipping goes a long way) The Isle in Lake Charles is in shambles, they have let go of many of the people who used to run the place because the gaming is very poor. They have systems problems very often, which shuts down their slots, prevents payouts, and comp rewards. Their slot supervisors and managers are the worst at providing customer services.

From personal experience I have felt what they provide as a service. Casino cages are very poorly run, with staff that just doesn't care. Maybe they just have jobs they really hate because of poor management. I don't recommend this place for Texas gamers, for locals only. There are other Casinos in area that are great place to play and have real fun. And no there is no real shows or entertainment at the Isle. Just remember this, don't expect to win a lot at any Casino, go to have good time, which you won't get at the Isle in Lkae Charles.

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Since January 15, 2010 the Isle of Capri has lowered its video poker returns significantly. Multi-hand 5¢ has been dropped from 99% to 97-98%; 50¢ VP has been dropped by as much as 2% to the 97% range. Quarters have been lowered this week to 97-98% and most appalling is the removal of all Deuces Wild, Deuces Wild Bonus and Jacks or Better. Returns now match the other Lake Charles casino-Lauberge du Lac.

Additionally, casino executive hosts, several secretaries, and staff have been fired leading to lowered morale. The hotel staff still does a great job but the morale is very low amongst employees. The buffet continues to decline in quality.

On the slot front, many new slots are being provided for those who play slots and virtual blackjack machines are constantly being played. New blackjack and multi-player slots are being added.
Overall rating 
 
2.9
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
2.0
Reviewed by larryjt January 31, 2010

Lower Video Poker Tables at Isle of Capri

Since January 15, 2010 the Isle of Capri has lowered its video poker returns significantly. Multi-hand 5¢ has been dropped from 99% to 97-98%; 50¢ VP has been dropped by as much as 2% to the 97% range. Quarters have been lowered this week to 97-98% and most appalling is the removal of all Deuces Wild, Deuces Wild Bonus and Jacks or Better. Returns now match the other Lake Charles casino-Lauberge du Lac.

Additionally, casino executive hosts, several secretaries, and staff have been fired leading to lowered morale. The hotel staff still does a great job but the morale is very low amongst employees. The buffet continues to decline in quality.

On the slot front, many new slots are being provided for those who play slots and virtual blackjack machines are constantly being played. New blackjack and multi-player slots are being added.

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Haven't been to Lake Charles in about a year and just went back. Don't know what's going on but things have gotten a lot better!

Looks cleaner, staff was great and entertainment was a lot of fun. Can't wait to go back!
Overall rating 
 
4.2
Slots 
 
5.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0
Reviewed by John December 21, 2009

Getting Better

Haven't been to Lake Charles in about a year and just went back. Don't know what's going on but things have gotten a lot better!

Looks cleaner, staff was great and entertainment was a lot of fun. Can't wait to go back!

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I love what you have done to the Inn at the Isle. The rooms are really nice. I would almost prefer to stay at the Inn now. Even though the other casinos are nicer, the Isle's employees are friendly and remember you name. They treat us like family. The other casinos in Lake Charles treat you like a number.



We consider the Isle of Capri home!
Overall rating 
 
4.3
Slots 
 
5.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0
Reviewed by John Hebert May 26, 2009

Friendly and Fun

I love what you have done to the Inn at the Isle. The rooms are really nice. I would almost prefer to stay at the Inn now. Even though the other casinos are nicer, the Isle's employees are friendly and remember you name. They treat us like family. The other casinos in Lake Charles treat you like a number.



We consider the Isle of Capri home!

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I'm very pleased with this casino...I will always come back to Isle of Capri
Overall rating 
 
5.0
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0
Reviewed by Ursula May 25, 2009

very nice place to be

I'm very pleased with this casino...I will always come back to Isle of Capri

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THIS PLACE IS SO BAD THAT IT SHOULD BE OUTLAWED. TRYING TO GET AROUND IN A HANDICAP SCOOTER IS A CHORE. THERE ARE MORE UPS & DOWNS THAN A ROLLER COASTER. SURE THEY HAVE ELEVATORS THAT YOU MUST USE TO GET TO THE GAMEING FLOORS, BUT WHAT A NUISANCE.



THE FOOD IS NOT ONLY EXPENSIVE, BUT LOUSY. IN TALKING TO THE FRONT DESK CLERK, I WAS TOLD THAT THERE ARE NO AARP OR MILITARY DISCOUNTS. I WAS TOLD WHY SHOULD THEY DISCOUNT WHEN THEY HAVE A CAPTIVE PATRONAGE.

1 NIGHT COST ME MORE THAN 2 NIGHTS AT MGM IN VEGAS

Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by James Maloney May 18, 2009

HORRIBLE


THIS PLACE IS SO BAD THAT IT SHOULD BE OUTLAWED. TRYING TO GET AROUND IN A HANDICAP SCOOTER IS A CHORE. THERE ARE MORE UPS & DOWNS THAN A ROLLER COASTER. SURE THEY HAVE ELEVATORS THAT YOU MUST USE TO GET TO THE GAMEING FLOORS, BUT WHAT A NUISANCE.



THE FOOD IS NOT ONLY EXPENSIVE, BUT LOUSY. IN TALKING TO THE FRONT DESK CLERK, I WAS TOLD THAT THERE ARE NO AARP OR MILITARY DISCOUNTS. I WAS TOLD WHY SHOULD THEY DISCOUNT WHEN THEY HAVE A CAPTIVE PATRONAGE.

1 NIGHT COST ME MORE THAN 2 NIGHTS AT MGM IN VEGAS

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Made reservations two weeks in advance for mothers day at Farradays restaurant. They gave me a 5:00 pm dinner reservation. I again called on Thurs. May 7th to confirm and they told me it was confirmed. I arrived at 4:30pm on Mothers day with my wife and son only to be told the hours for mothers day was 11:00 am to 4:00 p.m. ii went to the customer service/players booth and asked to speak to a casino mgr. A young lady told me she was the casino supv. and when I explained the situation she stated "Maybe they didnt know the restaurant was going to have different hours". What kind of communication and poor business is that, your only prime restaurant and people taking the reservations dont know the hours or change of hours. I have been to many casinos in my life and this is the most poorly managed one I have ever step foot in. This experience convinced me never to do business there again, nor any of my family members. I will also let others I know when they ask about the poor service, management, and careless attitude of their employees.



Continuing business this way in the future is certainly a good way to end up with a poor rating, loss of customers and revenue. From what I experienced today along with the nonchalant attitude of your Supv. it shouldn't be long before your revenues suffer.
Overall rating 
 
1.4
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by rlhague May 10, 2009

Mother's Day disaster

Made reservations two weeks in advance for mothers day at Farradays restaurant. They gave me a 5:00 pm dinner reservation. I again called on Thurs. May 7th to confirm and they told me it was confirmed. I arrived at 4:30pm on Mothers day with my wife and son only to be told the hours for mothers day was 11:00 am to 4:00 p.m. ii went to the customer service/players booth and asked to speak to a casino mgr. A young lady told me she was the casino supv. and when I explained the situation she stated "Maybe they didnt know the restaurant was going to have different hours". What kind of communication and poor business is that, your only prime restaurant and people taking the reservations dont know the hours or change of hours. I have been to many casinos in my life and this is the most poorly managed one I have ever step foot in. This experience convinced me never to do business there again, nor any of my family members. I will also let others I know when they ask about the poor service, management, and careless attitude of their employees.



Continuing business this way in the future is certainly a good way to end up with a poor rating, loss of customers and revenue. From what I experienced today along with the nonchalant attitude of your Supv. it shouldn't be long before your revenues suffer.

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This was my first time going to gamble and the Isle is just exactly that, I took a gamble on going there and crapped out! The service is horrible. I waited an hour for a drink that never showed up, so I had to make my own non alcoholic drink. My husband did get one beer.. and thats it, during the 4 hours spent there...I will never go again.! I would not recommend this place to anyone, go somewhere else.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by chrissy April 28, 2009

Really horrible experience!!!

This was my first time going to gamble and the Isle is just exactly that, I took a gamble on going there and crapped out! The service is horrible. I waited an hour for a drink that never showed up, so I had to make my own non alcoholic drink. My husband did get one beer.. and thats it, during the 4 hours spent there...I will never go again.! I would not recommend this place to anyone, go somewhere else.

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We travel nationwide in an RV and this place is characteristic of Isle of Capri casinos all around the country. These places have been milked of their profits with nothing returned to the properties.



With rare exception, Isle casinos are dirty, the food is bad and treatment of customers is worse. Avoid them at any cost.



?

Overall rating 
 
1.2
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Floyd April 19, 2009

Ugh!


We travel nationwide in an RV and this place is characteristic of Isle of Capri casinos all around the country. These places have been milked of their profits with nothing returned to the properties.



With rare exception, Isle casinos are dirty, the food is bad and treatment of customers is worse. Avoid them at any cost.



?

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Buffet has realy gone downhill.



It's difficult to find a cocktail person and at times there are no cashiers on the second floor of the small boat.

Overall rating 
 
3.4
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
2.0
Reviewed by nunzio mzrabella November 01, 2008

decline of food service


Buffet has realy gone downhill.



It's difficult to find a cocktail person and at times there are no cashiers on the second floor of the small boat.

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