Maryland Live! Hot
Toll-free Number: (855) 563-5483
Valet Parking: $10 ($5 if club member)
Buffets: L-$14.99/$17.99(Sun) D-$17.99/$34.99(Fri/Sat)
Casino Size: 160,000 Square Feet
Hours: 8am-2am/4am (Fri/Sat)
Games Offered: Slot Machines, Video Poker, Poker, Blackjack, Craps, Roulette, Pai Gow Poker, Big Six Wheel, Three Card Poker, Four Card Poker, Mississippi Stud, Ultimate Texas Hold 'Em
Overnight RV Parking: No
Special Features: Ram’s Head Center Stage entertainment venue.
THE WORST CASINO?
Their slot machines don't pay..played $5 and $10 slot machines and nothing all night long..from 8:00pm to 3:00am..absolutely nothing..I am not coming back here. Do yourself a favor and don't play any slots at this place...you have no chance to win..just deposit your cash because nothing is coming back to you. Maryland Live is partly owned by the government. MD government takes about 49.25% from slots machine and 33% goes to casino operator. Last month, $31 million dollars on slots. Table games..80% goes to casino operators and 20% profit goes MD government. January 2015, table games grossed at $18 million. This is why MD Live and Hollywood Charles Town is trying get more table games or Live Events.
Now you get it... Politicians knows how to take your money. If you do win, you have to pay more than 35% gambling tax..think about it...either way..Maryland Live has a huge advantages ..don't get trapped into their hype...believe me..at the end, everyone will be losers. Horseshoe in Baltimore is not doing so good and Caesars is going to file for bankruptcy. I stop going to Charlestown and Maryland Live or any Casinos because they all got too greedy with their machines. Sooner or later, gamblers will learn they all took the wrong road. Just save your hard earned money..if you want to blow it...donate to your community or save your money. Not a sermon..Just a thought.
Nice clean place
Been there twice. First on a busy Sunday afternoon and then a weekday afternoon. Very clean, doesn't have smoke in your face or ashes on the table. I'm a $10 to 20 blackjack player. A couple $10 tables on weekday, planty of 15 tables open on a busy Sunday. So the reports of high mins are no longer true. Good customer service, players club, dealers, and pit crew were nice even though I'm obviously not a high roller. Slots are plentiful with average payouts that any casino has. Normal player friendly rules. Essentially they do the opposite of what Atlantic City does wrong. There are other things to do for non gamblers like Bass Pro Shop and the mall. Obviously they're doing some things well if business is so strong.
Went to Maryland Live and Will Never Return
On my first visit to Maryland Live was in September 2014 Labor Day period. I'll never return to this place. I'm attracted to Penny slot machines, and in other casinos I have played, i.e., Delaware, Hollywood Casino in Charles Town, WV or Harrisburg, PA, Atlantic City, NJ and Las Vegas, NV - those casinos have many Penny slot machines that are still only one cent a spin. I walked all over Maryland Live looking for a Penny slot for one line bet one cent minimum bet spins, and they don't exist there. So for 30 cent minimum bet at Maryland live, you get 3 spins and your almost one dollar is gone if you didn't win. You won't last long here and neither will your cash. Goodbye Maryland Live because you are Maryland Dead in my eyes.
Avoid MD Dive wait for the Competition
Between $3000 getting pick pocketed while in the casino.
The whole New Year's Eve fiasco very similar to the slot tournament fiasco and the black card parties planning is very poor with MD Live Events.
The $60000.00 in losses with a horrible to no payout ratio within the last year Not to mention the rest of the money I've thrown at Live throughout the year unrated.
The rate of play min $25 a hand in NJ would include a no mid shoe entry unlike MD Live where the tables are designed to be opened for people to get screwed by the house & rarely opened $15 tables.
I don't even want to get started on the high price of liquor.
There are not any perks to being a black card member at Live unless I play $1000 a hand or similar to be at executive tier. The same so-called black exclusive gifts are equally available to gold player's that play $100/ make 1000 points that day.
Pit bosses don't enter in my play properly there are thousands I have not been rated on.
The atmosphere as a result of the clientele is not enjoyable.
The customer service in general from all departments especially the food service & food quality in general is not good at all.
I had a card dealer hacking in my face as she was on the clock sick.
I feel like the drive to DE or AC is more worth it as of late.
I know MD Live is making its $50 million a month & what I throw at it is chump change in managements view.
But if I throw the same amount of money in jersey as I do at MD Live. I'd never hear I'm in the hole with comps the win ratio wouldn't be as horrible as it is in Live.
The food quality would actually be edible & food staff would be more professional & not follow me with a rag wiping the buffet as I serve myself or I won't have to get a supervisor to make sure the pasta or omelette line is open as the worker is playing at the pizza counter ignoring customers. Just to name a few.
The black tier perks will actually feel like perks, lines would actually feel like high roller lines & I won't have to ask workers to do their jobs instead of talking about their personal love lives and tend to the general line only ignoring VIP line members.
Black tier exclusive events shouldn't feel as segmented as they currently are there, I currently feel as if my last name has to be Fetherline to be invited to any worthwhile event.
Not one proper prime rib event has happened since I became black tier member. The last 2 events your 2 choices are fish which I don't eat and only raw steak which I only eat cooked I had to wait 45 mins just to get a drink order not the drink add an hour and that's when food came out.
The overall experience in general shouldn't have me feeling ripped off, worthless, & angry as I currently feel about service when being a MD Live Patron.
I do not agree
I have read some of the reviews here and disagree with a lot of them. Although I know most of these are personal opinions so please don't be offended. I have, as many of you, traveled and played in many different casinos and I feel Maryland Live! is one of the better places I have played. I will admit the security guards at the entrances are a pain in the butt, and the food places inside are not very good, but as far as gaming goes, it's top notch. Table limits are high because of where it is located, and the new casino opening at The National Harbor will be even worse. Overall I give it a four out of five stars.
bad casino for me!
Let me preface this by saying, although I utilize and read reviews like this often, this is the first one I have ever actually written in my life. I have spent hundreds of hours in casinos....turning stone, atlantic city all over, vegas, mohegan sun, charles town, 5 or 6 other casinos overseas...you get the idea. THIS CASINO IS THE WORST IVE EVER BEEN TO. I am hoping my review can save even a couple people from what I assure you will be a bad/costly experience.
To be fair I will tell you the three things I enjoy about this casino. 1) its poker room. Lots of tables and tournaments all of the time. 2) smoke free atmosphere 3) proximity to my home in DC
Unfortunately, these positives are vastly outweighed by the cons (many of which I've come to assume are standard attractions in todays casinos to maintain customer satisfaction). I won't go into any details of what may have impacted my view on an individual level, but rather what I noticed are deeply insufficient characteristics of the casino for every customer.
1) highest minimum tables I've ever seen in any casino, including international. I play higher stakes so this didn't bother me, I was just more shocked than anything.
2) poor comps
3) poor entertainment. On some nights they even have karaoke which literally drives people out of the place
4) worst overall service. I won't pick on any individuals, but from top to bottom (bartenders, dealers, pit bosses, service desk reps) it was very below standard of what I've seen
5) terrible payouts
6) no where to stay (have to get a hotel offsite)
I could get into more detail but I just wanted to get my point across....if you are closer to charlestown or AC, you should definitely go there for a better experience. If it weren't for their monopoly and poker room, I wouldn't be going anymore. When MGM hits national harbor in mid 2016, I would be shocked if they don't run maryland live out of business. At the very least they will provide way better customer service.
MdLive and Well
Number Visits: 8 different days over 4 months
Overall gaming: great selection of newest slots, payouts not as good as Borgata, table card games too high limit but good variety with progressive pots on many. Dice limits stupidly high ($15 min lowest seen) but typically all full. Most dealers are pleasant and friendly. Most are new, take long but latest trip they were much faster on payoff and color ups. Lots of drawings offered but don't expect a lot of free play on your card of food comps. Maybe the pit is not accurately tracking play (I confirmed this too). Food runs the gamut from horrible to fantastic. Phillips seafood and Chinese barely pass but Bobby's Burger and Prime Rib are great. Parking is maniac on weekends but parking deck is fastest way to get in from parking. I like the casino but now only like visiting other than Fridays and Saturdays. Too crowded and too high of min limits.
Four security guys taking five minutes to read a young woman's ID while lines are backing up. Desk staff that is clueless. They are poorly trained and don't know about promotions that are emailed to card holders that day. They would also prefer to argue with you over attempting to solve a problem. I purchased a drink at the bar the other night and sat there for forty-five minutes without anyone returning to my side of the bar. They're a joke. Can't wait for MGM !!!!
I Can't Win Here
This casino is the WORST!!!! From the parking garage to the tables.......Every time I go, I lose!!!! Better off in WV or AC...better yet even DE.....freaking 25 dollar tables @ min PLEASE.....
MD has a Monopoly on Gaming
Why does MD government have a monopoly on the gaming industry? Because they control every aspect, they passed slots based on 87% payout. What they did not mention was that 80% goes back to MD. So that explains the low payouts at any MD casino. Time for this monopoly to be broken up. Ma Bell was broken up, and they provided the best service to customers, never to be replicated again, thanks to Uncle Sam. Why should we allow this monopoly to exist? They provide service to no one, just raping customers with little to no chance of winning.
Not that great
When Live first opened it was pretty good. You didn't go home rich but at least went home most of the time with a little extra and had a good time. If you didn't it was because you played your winnings back. Then I would have giving Live a 4 out of 5. Things seem to change after Maryland decided to bring in table games. I forgot what month it was in 2013 but the news reported that Live made 44 mill in a month. I think it was the same month that they started with tables. That was the most for any casino in the Mid Atlantic. That should tell you something about the payouts. They have promotional contests and best to my knowledge no one has won the big prize of that promotion. Player's club is a joke. I'm the second tier and I get $5 free slot play about once a month, while my wife is the highest tier and she gets only $10 a week. Gaming Atmosphere:Not bad but the music is way too loud. It's a shame cause Live is only 20 minutes from us. We sometimes go to Charles Town which is a hour away because if can believe it, we think that the payouts are a little better and the atmosphere minus the smoke is better. More relaxing. Hopefully when the Horse Shoe Casino opens in Baltimore City, things at Live will change.(Payout wise} but I'm not holding my breath.
You've got to be kidding me.
Maryland Live recently got real table games. The minimums are ridiculously high. Seriously, a craps table with a $100 minimum. Out on the regular floor, the lowest minimum I saw was $25. I had to laugh when I saw the high limit room. I thought the high limits were out with the regular tables.
They have a bizarre combination of slots. The casino is laid out poorly. The parking garage is a nightmare. And they need better training in the food service department.
Definitely avoid this place.
Table Games and Comped Slot Money
E table games? Electronic slots? Eh...But the atmosphere made me feel like I was in a casino. Love gaming, hate driving, so will be going back often, especially now that the real table games are open. I am winning free slot cash now with the Live!Insider promo, but I hope they offer table credit soon instead. Drinks were not cheap, that's for sure.
I read the others and believe me they are all true. The service is lousy, and you can be there for 3 or 4 hours and not see a beverage server. We don't need to talk about low payout percentage, I have played for years at many places and this one is the pits. There payouts is next to nothing. I have been more times than I can tell you and 98% of the times I came home broke. The security managers there need an attitude adjustment.
Sky High Table minimuns
My wife and I visited this casino for the third time on April 20 2013. They had recently added table games and I was interested in playing. We arrived at 11 AM on a Saturday. The place had a large number of table games and the open table were mainly busy. The game rules were ok - not great and not horrible. However the minimum bets were the highest I have ever seen outside of a high limit room. Most Blackjack tables were $50.00 with a few $25.00 tables. The Craps tables were all $50.00. Roulette was also $50.00!!!!
Video Poker games were at best 7/5 with some many games 6/5. Slots were all cold.
We won't go again.
only if you want to lose...
you have fun watching others hit it big...but not you ....seen people hit for big pots...but i never have...and a sinking feeling that i never will...good luck doesn't seem to matter...machines are crazy tight
recent reviews from customers
Let me preface this review by stating that I am by nature not a complaining person. I most often try to make the best of whatever situation I'm in, and to overlook the bad in favor of the good -- to do otherwise is to invite misery wherever one goes. Read my other reviews and you'll see what I mean.
My wife and I live about 25 miles from Maryland Live, so for the time being, it's the most geographically friendly casino to us. That's about the only way this place is friendly. We spent some of our tax refunds by visiting Maryland Live twice this past weekend.
The first night, Friday, was the better of the two. The casino floor was surprisingly uncrowded for a weekend night, but the same things I didn't like about the place (when we first visited this past fall, after it first opened) are still there: 1. Long lines for ATM's, because there aren't enough of them, and the ones that are there are often out of service. There are LOTS of ticket-redemption machines, which look like ATM's but aren't. 2. Slot machines with minimum bets, for example, a nickel machine requires that you bet no less than a dollar on every play. We found a two-cent machine that requires a minimum 80-cent bet. What is the point of having two-cent machines or nickel machines, if they're going to require twenty or forty times those amounts for every play? ALL the machines are like this, regardless of denomination. 3. Not much winning going on. We've visited four times now, and each time we set a limit as to how much money we're willing to lose. We've lost that amount every time. 4. Paying for drinks on the gaming floor. I've been to several casinos in my life, and never, until visiting Maryland Live, have I paid for a drink on the gaming floor. To make it worse, the drinks are watery and served in small (maybe 8 oz) plastic cups. This really doesn't make a customer feel welcomed at a casino.
This past Friday night, since I didn't feel like gambling, I headed over to the Ram's Head bar for a drink (thus to avoid the small, watery $5 cups on the gaming floor). There was a very good local cover band playing hits from the 90's. They were entertaining, but they don't live up to the billing on the Maryland Live web page: "Catch your favorite artists and bands, front row and center." A look at the entertainment calendar on the Maryland Live website doesn't show a single artist or band that I would consider one of my favorites. There's a great abundance of "tribute" bands, and bands covering music from certain decades. There are a lot of karaoke nights (relying on the guests to provide entertainment?) and at least one night a week, there's a DJ. Coming up in March, there is only one nationally-known band, Big Bad Voodoo Daddy. Most of the shows are free, but some are not, and Maryland Live needs to do better at pointing out the shows for which customers must pay for tickets.
There are only two bars in this huge place, other than those in the restaurants attached to the perimeter of the casino. Even though the casino floor was relatively uncrowded, it was tough to get a seat at either bar, but I managed to find one at Ram's Head. I wanted a drink. I was sitting AT THE BAR, not standing behind a few other people, but seated at the bar, and it seemed I was invisible to the entire bar staff. I made eye contact with a bartender -- surely this person would ask for my order, but no, she just walked on by. This happened many more times before someone finally asked me what I wanted. I was not the only one being ignored.
Restrooms are few and far between, as are signs directing one to them. At one point I found myself on a very long walk to find relief.
So that was Friday night, which was tolerable. Then came Saturday night -- we came back because my wife really enjoys the slot machines. Saturday night presented all the problems mentioned above, but the place was so jammed full, every problem seemed worse. It was almost frighteningly crowded. People look everywhere but where they're walking, so there are frequent pedestrian collisions. There didn't appear to be one available slot machine. The staff at the doors were still letting hundreds more people in -- we began to wonder just how many people they were planning to cram into the place. It was hot, smelly, and just unpleasant. Imagine Chuck E. Cheese for adults (although I did see some people pushing kids in strollers -- how does that happen?). Getting a seat at one of the two bars was impossible. I managed to lean against the corner of the Ram's Head bar, but again, I was invisible to the bar staff. In the two hours we spent there, I was not able to get a drink at all.
My wife reported she lost $100 in less than an hour, and we were both just done with the place. It's a shame -- there is great potential there, but in their greed to pull in the big bucks, Maryland Live is really sacrificing customer service, comfort and enjoyment. It's not hard to imagine that when other casinos open in Maryland (in nearby Baltimore and Prince George's County), Maryland Live will begin losing customers in droves.
THE WORST CASINO
The casino is located right next to the mall. I have been to lot of different casinos but so far this is the worst casino. I don't normally play slots but they do have their machines set way too tight. Learn to play table games, because they have better odds. 75% casino revenues comes from slot machines. Why do you think there are so many slot machines in casinos? Don't play slot machines!!!!!!!!!
Place is a JOKE!
The average casino pays 87 to 93% of what they take in on slots. According to MD Lottery, MD Live pays a wooping 7%. This place is a joke, not only for poor payouts, but there rewards card is promoting this month, 2000 points, and you recieve a pie. Who in their right mind pays $2000 for a pie. Last month they falsely advertised giving away 21 cars, when you actually won a 1 year lease, taxes not included. Guess they feel they are the new guy in town, but WV still pays 89% of what they take in, and they are still taking in double what MD does. Way to go MOB (Miller, O'malley, and Busch), you sure showed that GREED does not pay! What next? Raise taxes?
Visited Live many times. Slots are a little tight but does pay off if you invest money. Will definitely continue to attend and play.
waste of time
Why would anybody wanna waste your money at live casino I live 9 miles away been there 10 * have not won anything I would go to charlestown or. A.c.don't waste your money or your time going to live in y arundle mills
E-Craps doesn't have the same feel of playing in a live craps pit, no excitement or banter and you can't see what others are betting on without looking over their shoulder, which feels weird. So it's about the same as playing online at home.
The e-Craps is great for low rollers, though, because as long as you have $5 in total bets running (including multi-roll bets working from previous rolls) you can spread that $5 around the table however you like, in 50 cent increments.
Also, the hardways bets seem to pay 8:1/10:1 which if correct would be true odds with no house advantage! This could be the best bet in the casino.
My 1st trip to the Maryland Live Casino was on 07/05/2012 from about 9:30 PM to 12:30 AM. It was a bit difficult to find the entrance but I followed the crowds and then the group of security and police cars. I am glad security is a priority, although the amount of officers visible outside made me feel uncomfortable like they were there for more than prevention. Next I went to get my Players card line was about 5 minutes certainly reasonable. The selection and number of machines was phenomenal and I felt the casino flowed well. When I could hear the music in the background I enjoyed it and the live act sounded good when I was in that area. During the three hours I was there I was not approached once by a server, only caught a glimpse of the same server twice, and after an hour and a half walked to the bar. When I went to the bar service was quick and polite, five dollars for a domestic bottle of beer seemed high.
Great experience, I just kept winning!!! Had a great time, but went at 10am when the crowd wasn't heavy. If you like slots...I highly recommmend!
Tight Slots For Me
Tightest slots I've ever seen. This place makes a lot of Indian casinos and even Charles Town look loose. I've never blown my bankroll so fast, not even enough for some play through! Decent atmosphere and facility, but you can't have fun here. Poor cocktail service and no soda machines I could find.
ATMs limit you to withdrawing $250 at a time as well.
At least it's nonsmoking and clean with all new machines... Those are the only redeeming qualities.
Worst casino ever.
Admittedly I'm biased as I think the slots should have gone to the race track and not at a mall (which I no longer use).
I used to play occasionally, blow my $100 at Charlestown, and be done with it for the next three months. I've visited Arundel slots 4 times, I'll go in with $20 and that's it, won $20 and $12 in two sittings, lost $20 each other time. Twice, a slot machine has printed a ticket that would not be accepted by other machines, or the automated cash-out, so I had to go to the cashier.
Before I went to the cashier, however, I tried to stop one of the attendants in a yellow coat. Although he was attending to someone else at the time, he brushed into me (what I consider a threat) and when he see I wouldn't move he addressed my question. Totally unacceptable. I'm 5'7" a senior, this thug is about 6'2" and he has the audacity to to act like this? I'm also retired military and I did not do 20 years to be treated with such lack of dignity.
After that, I went to the cashier, the place opens a 0800, they were not able to redeem my ticket until 0830; I probably had a 15 minute wait.
I'll most likely go back as I'm addicted. I limit my playing time to $20 once a week which is $1000 per year and an acceptable loss.
Bottom line, if there is another casino convenient to you, go there. This place sucks.
Electronic CRAPS!?!? Great Casino...For MD
Here's a little bit about the table game slots:
They let you play $5 total on each round/spin/throw.
In craps you can play 1 dollar on 4, 1 dollar on 5, and $3 on 6 and that adds up to 5 and you can play. There is even 50-cent options although the game needs to payout correctly IE: 6 and 8 are increments of $1.50.
I have played craps ALOT in my life and Ive seen it all and I gotta say I would totally play the craps game at MD live way more than bet on a random shooter at a live table.
Hope this helps a little
I agree with Justin
My wife and I went there on Sunday afternoon (10 June 12), there was no wait to get in. First off, let me say, I love gambling and video poker/slots. I will never go back to this place again. The odds on the machines are set so low, we went through $80 in 20 minutes. Usually, while playing these types of games, you hit occasionally and keep on playing until it's gone. But here, nothing! Granted you don't expect to make a fortune, but $80 in 20 minutes is crazy. Also, 2 miller lites cost $20. Once is enough for me.
Do not bother!
If you do not arrive early expect to wait hours to enter the casino, being that many are attempting to see what the hype is about. The location is convenient; however,it should have not been approved for its location: the mall is always packed, and traffic is always congested in the evening (major hubs 100, 295, dump into Arundel Mills Blvd). The grand opening was a nightmare, over 30k people attempting to enter a two-three lane blvd into mall (cops stopped answering calls). Note on safety, Arundel Mills always draws a rougher crowd, this past winter someone was shot and killed in the parking lot, this is not the first time. In fact, most locals no to keep an eye out if they go near that mall, lot of fights, scanner can be interesting on weekends. Forward, the Casino staff is incompetent, and inexperienced, it took forty five minutes for a slot machine tech to arrive and fix the machine: they do not offer free sodas from a machine, you have to wait and find a cocktail waitress (very few of them at that). Payout on slots, you kidding? To give you an idea, I have been there twice and both times, all of the ATM's were out of cash, I repeat all of the ATM's were out of cash. I have noticed the slots manager is a rookie, for the looser (Dare I say) are placed in the most obvious of areas,in other words where people can see you, by the food court, center of X in pathway... As far as bell ringers I have not heard or seen any: had several people swear they would not return, they claim they are heading back to DE casinos. Most people I noticed were in and out of Casino in thirty minutes, they blew their limit. There appear to be a few loose ones in the bunch, but the casino is too new to verify, in general follow the oldest rules: low max payout, low line combo, and you are likely to find the loose one, and sometimes it's right in a center of a row. By loose, do not expect to collect a nice amount, just enough to play for a few hours. In general, save your money go to Vegas, if not an option, I have noticed Dover Downs loosening their slots recently, actually starting to payout again! Finally, I would not recommend this casino, parking is a nightmare, long lines: it reminds me of Charlestown, slots are tight, but find the gem and you may hit a jackpot or play for a few hours.