Maryland Live! Hot

 
1.9 (38)
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Maryland Live!

Details

Address
7000 Arundel Mills Blvd
City
Hanover
State
Maryland
Zip Code
21076
Country
United States
Phone
(443) 842-7000
Players Club Details
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Toll-free Number: (855) 563-5483
Valet Parking: $25 ($5 if club member)
Restaurants: 5
Buffets: L-$14.99/$17.99(Sunday) D-$17.99/$27.99(Friday)/$34.99 (Saturday/Sunday)
Hours: 24/7
Casino Size: 160,000 Square Feet
Games Offered: Slot Machines, Video Poker, Poker, Blackjack, Craps, Roulette, Pai Gow Poker, Big Six Wheel, Three Card Poker, Four Card Poker, Mississippi Stud, Ultimate Texas Hold 'Em, Baccarat
Overnight RV Parking: No
Special Features: Ram’s Head Center Stage entertainment venue.

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User reviews

38 reviews

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(21)
Overall rating 
 
1.9
 
1.9  (38)
 
1.7  (30)
 
1.9  (38)
 
1.8  (38)
 
2.2  (38)
 
1.6  (21)
 
1.9  (38)
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(Updated: August 24, 2016)
Overall rating 
 
4.2
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

Nicer than most, still a haul from VA

Compared to Dover or Ocean Downs, Live! takes the cake.  it's nice, clean, well laid out. lots of tables, loads of slots!  nice high roller rooms and great poker room.  They operate following MD rules so can't blame for $ for a drink.  The MD rules allow slots to be 87% to 95% payout. the machines seem to play that way. if you play low hand BJ, watch the dealers, these are your "new guys", who are still learning their job. the higher the min. bet the more experienced the dealer. Makes since. if I'm dropping $100 a hand I want a veteran dealer not pimple faced Timmy. Can't wait for MGM to open then the ride from Norfolk,VA will be less grueling.

Was this review helpful to you? 
(Updated: July 18, 2016)
Overall rating 
 
1.8
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0

I am taking my money to Dover

I was so thrilled to have Maryland Live come, but now it realize it is a waste of time, I save my money to go to Atlantic City now, there I stand a chance of winning.  I was at live and spent $200.00 in one day which to them was probably nothing, I was on a machine for 1.5 hours and never went to a bonus, I even took my card a out a few times to see if it made a difference then I realized that those machine are that set to allow you to go to bonuses.  I play those same machines else where and I know that after a hour I should have went to a bonus, even if I did not win much money.  I am waiting for MGM to open, I think they will be fair, the MGM casinos that I have been to  won very well.

Was this review helpful to you? 
(Updated: June 12, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

I am DONE with - Maryland Live

Most people will love the casino for its restaurants, Buffet, and location.  For those of us that are Maryland residents, taxpayers, and who voted to bring the casino in that promised to improve schools, roads and offer career opportunities; are disappointed beyond measure. 
Those of us that frequent the casino and love playing the slots are finding that the machines are very, very tight and by the time you win a jackpot; you haven't even recouped the money the machines have collected over time.  The gaming commission and the state of Maryland should be ashamed at how they are gouging its patrons and how they are punishing those that do not play even more often than they can afford.  They remove and decrease promotional rewards if its card holders do not or can not afford to play during the weeks and months.  They decrease rewards if you do not invest thousands during the month.  They collect on holidays and there are never winners during those long weekends.  One of my roadies lost her job 3-years ago and could not afford to bet the max on her favorite slots.  When she had to choose between medicines, food, and paying household bills, she chose to opt out of homelessness.  Maryland Live rewarded her by downgrading her platinum card to gold, decreasing her free play coins from $75 to $15 or $0; and eliminating her food credits.  She has not hit a substantial jackpot at Maryland Live in 3-years and we frequent the casino every weekend.  I should have had a Black Card by now - but because I'm spending thousands and not millions - I don't qualify..smh.

Unlike its competitors, Maryland Live does not set it's slot machines to payout.  The slots are very, very, very tight.  You can sit and feed the machines for hours, playing the max, only to discover that they are set on "collect." No matter what time of day, whether its weekdays or weekends, Maryland Live slots do not payout.  The bonuses are rare and when you are lucky enough to get 20 bonus spins; they pay $4, $6 with no combinations that would pay a couple of hundred and additional bonuses are rare as well.  I have had 42 bonus spins and the machine did not payout $60.  I've watch a black card hold get over 400 bonus spins and only got $60.  How is that possible?  Is this coincidental for a "cash cow" that collects $50 million dollar a month - I doubt it.  With their junior, giant jackpots, and annoying recording of so called "another jackpot winner...so keep play,” we; the patrons, have concluded that it’s a recorded lie. The lack of wins has taken the fun out of playing the slots for me. The complaints are the same all over the casino - slots don't payout, serve sucks and beverages are as hard to get as wins on the slots.  There's a period of time when the beverage servers disappear for hours.
 
Maryland Live is the worst thing that has happened to the state of Maryland.  I regret   voting to bringing that casino to this great State.  Even though I doubt that I'll be missed because the casino has a lot of suckers like me...I can't wait for MGM to open.  Until then - my roadies and I will not be setting foot back in Maryland Live so I guess when they realize that I haven't been there just giving them my hard earned money - I can expect my status to be downgraded as well.

Was this review helpful to you? 
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Accused of stealing !!!!!

I played on a table I hit with quarters on inside. Then my buddy pulled 75 off a 1 and 12 for me " my winnings " they waited a hour and called mall security for the money he took for me and forced him to pay the casino 75 or they would call the cops. We asked to see the videos more than 10 times and they resfused ! Being military we didn't need the attention so we paid them. Mind you my winnings ! He was charged because he didn't place the bid. And they refused to show us the videos ! Not worth the hassle , never going again. Slots are a cheat and the security was accusing me at first of taking my money ! Then changed their minds and charged him , because it was my money ! The tall bald white guy " security " dared to accuse me and then told me I would be in trouble ! After being denied the videos we decided to walk away . avoid this scam. Never ever again ,threw my players card away in their face .. Disrespectful , false accusations , full of actual crooks

Was this review helpful to you? 
(Updated: February 10, 2016)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

avoid at all costs. this is not a real casino

I've been gambling for leisure for about 20 years. I'm a writer and military gal lucky enough to have lived in and visited a fair number of countries. Therefore I've experienced, win or lose, just about every type of casino there is.

Let me say without question, this corrupt, government-run cash cow should be shut down for blatant highway robbery.

I will echo what others have written, such as the exorbitantly high minimums, alarming number of dealer "misdeals" and all around crooked blackjack, hold em and baccarat tables ... but most offensively are probably the slots, which are far from loose even on the higher end.

I went over the course of a week and lost easily 2000 bucks ... which is insane given my skill at poker (against house and other players) and blackjack. bet low and you'll win. up the bet a bit and lose your shirt. quickly. yes even on penny slots. never saw one person hit a slot jackpot. ever.

people shouldn't have to spend 12 hours in there trying to break even and sadly, many people told me they had.

what a sorry excuse for a casino: mediocre, overpriced food, little to no reward incentives, and drinks that cost an arm and a leg without even being top shelf.

next time you consider Maryland Live! do yourself a favor, take your money and just light it on fire. it's faster. cannot wait for mgm national harbor to open.

shame on you, Maryland Live! shame.

Was this review helpful to you? 
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

terrible!!!! DO NOT GO HERE U NEVER WIN!!!

If u like to just throw money away this is the place for you. I never seen anyone winning nor have I ever won. Please find another casino and stay away from this greedy place!!

Was this review helpful to you? 
(Updated: August 12, 2015)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

BJ tables are rigged

Stay away from this casino. The tables have changed over the past 1.5 years ever since MGM got the green light. It's too obvious that Live is trying to build its coffers in order to prepare for the MGM onslaught. Most of the Asians live in VA and overall I'd expect this casino to lose 50% of its patrons. Staff will eventually be laid off. A couple years ago I could take $250 and either play for hours at a $25 table or leave with $800. I always got up but would stay too long and end up losing. Regardless...I was up.
Fast forward to 2015. $250
Won't even last for 30 minutes unless you get lucky and won the in bet. If you want to win a couple hundred dollars you have to walk in with $2000 of your own money and pray. Tables are stupid rigged to the point even your 20 hand loses or pushes 80% of the time. Thie dealers aren't dealers but magicians. Their favorite trick is o turn 5's and 6's into 21's or just enough to beat your 18' and 19's. Dealers very rarely bust out I've been counting times dealers bust in each deck and it's common magical practice for the dealer to only bust 2-3 times on a 8 deck shoe.
Something's off with both live and horse but now after reading the reviews, it's seems to be a consensus that all MD casinos are rigged big big big time. Dealer pulls a face card like magic each time and if not a face card it the highest card on the table. For example each player will get a 2-7 as the 1st card and the dealer consistently gets a Face, Ace, or maybe a 2. When they eventually get a 5 or 6 just pray you don't have a 10 11,, or two Aces and have to double down. Why do I say that? Because that 5 or 6 consistently gets turned into a 20 or 21. They suckers you to double down so you do and you get a 3-6. The dealer turns over his bottom card and revels another 4-6 and like magic walla!!! 20-21. Each time I go this happens quite a lot. F that!! It happens so much it's pretty obvious that that even with cutting the cards once it gets on track they've pretty much know what your moves will be based off of genus owe they've hired to stack the cards. Only way you will win here is playing with people who play unorthodox. Remember they want you to stay on 12-16 if the dealer is showing a 3-6. Sart hitting your 12-14's and throw that bitch off. You might lose that hand but it throws off the dealers rigged shoe and the table will have better outcomes. If there's 3-5 players it's a guarantee that 2 will lose horribly almost each hand. Normally 1 spot is hitting everything and the 4 th person is going back and forth. If you are the 2 who are losing horribly move. Move to the other side of the casino. By the time that spot starts winning again you will be home and in bed crying. If you are in the slot winning you better stacking up and jump on that. Don't be scared. If you are the slot going back and forth don't move. In fact it's because of you that's the winning spot is winning. Play the minimum on your spot and bet big on the winning spot.
Teamwork? True. Remember someone needs to take those unorthodox hits. It's usually me and I've noticed that if I bust out the everyone else usually wins. Recently though I've noticed that when I hit or should've hit my 12-14's the next card usually gives or would've given me a 21 or 20.
Live rarely bust out when the table sits on their 12-16's so you're better off hitting.
If you want more 'How to win at Live tips' then you need to read this again. I strongly recommend that you stop going to all MD casinos. Better yet stop gambling. I've blown through $200000 easily over the past 2 years. Even though I make $120,000/year I'm homeless and have lost everyone in my life.
Stop gambling.

Was this review helpful to you? 
(Updated: July 24, 2015)
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

worst rigged casino ever!

Dont be fooled it looks like a great place and I dont epect 2 win every time I go but this place is so rigged doesnt matter whst machine or betting habbits you wont win.the high roller room is worse.they lock playable lines to avoid paying.thousands of people no winners.im warning u dont ever play here no chance of winning ever.

Was this review helpful to you? 
(Updated: June 14, 2015)
Overall rating 
 
2.8
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

Don't waste ur time, wait for National Harbor

I don't go to a casino thinking I'm going to win. Winning is a bonus to the night. I want to go and sit at a table game and enjoy a few hours of Blackjack.

Their minimum bets were $25. AND those tables were packed. I will wait for the new MGM at National Harbor. Hopefully they will keep it real.

So, I won't be going there again. What a waste.

If you're wealthy, have fun. I'm a normal guy in the Army just wanting to have a fun time..... obviously never there.

Was this review helpful to you? 
(Updated: February 08, 2015)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

THE WORST CASINO?

Their slot machines don't pay..played $5 and $10 slot machines and nothing all night long..from 8:00pm to 3:00am..absolutely nothing..I am not coming back here. Do yourself a favor and don't play any slots at this place...you have no chance to win..just deposit your cash because nothing is coming back to you. Maryland Live is partly owned by the government. MD government takes about 49.25% from slots machine and 33% goes to casino operator. Last month, $31 million dollars on slots. Table games..80% goes to casino operators and 20% profit goes MD government. January 2015, table games grossed at $18 million. This is why MD Live and Hollywood Charles Town is trying get more table games or Live Events.
Now you get it... Politicians knows how to take your money. If you do win, you have to pay more than 35% gambling tax..think about it...either way..Maryland Live has a huge advantages ..don't get trapped into their hype...believe me..at the end, everyone will be losers. Horseshoe in Baltimore is not doing so good and Caesars is going to file for bankruptcy. I stop going to Charlestown and Maryland Live or any Casinos because they all got too greedy with their machines. Sooner or later, gamblers will learn they all took the wrong road. Just save your hard earned money..if you want to blow it...donate to your community or save your money. Not a sermon..Just a thought.

Was this review helpful to you? 
(Updated: September 10, 2014)
Overall rating 
 
4.0
Slots 
 
4.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
4.0

Nice clean place

Been there twice. First on a busy Sunday afternoon and then a weekday afternoon. Very clean, doesn't have smoke in your face or ashes on the table. I'm a $10 to 20 blackjack player. A couple $10 tables on weekday, planty of 15 tables open on a busy Sunday. So the reports of high mins are no longer true. Good customer service, players club, dealers, and pit crew were nice even though I'm obviously not a high roller. Slots are plentiful with average payouts that any casino has. Normal player friendly rules. Essentially they do the opposite of what Atlantic City does wrong. There are other things to do for non gamblers like Bass Pro Shop and the mall. Obviously they're doing some things well if business is so strong.

Was this review helpful to you? 
(Updated: September 04, 2014)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Went to Maryland Live and Will Never Return

On my first visit to Maryland Live was in September 2014 Labor Day period. I'll never return to this place. I'm attracted to Penny slot machines, and in other casinos I have played, i.e., Delaware, Hollywood Casino in Charles Town, WV or Harrisburg, PA, Atlantic City, NJ and Las Vegas, NV - those casinos have many Penny slot machines that are still only one cent a spin. I walked all over Maryland Live looking for a Penny slot for one line bet one cent minimum bet spins, and they don't exist there. So for 30 cent minimum bet at Maryland live, you get 3 spins and your almost one dollar is gone if you didn't win. You won't last long here and neither will your cash. Goodbye Maryland Live because you are Maryland Dead in my eyes.

Was this review helpful to you? 
(Updated: May 22, 2014)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Avoid MD Dive wait for the Competition

Between $3000 getting pick pocketed while in the casino.

The whole New Year's Eve fiasco very similar to the slot tournament fiasco and the black card parties planning is very poor with MD Live Events.

The $60000.00 in losses with a horrible to no payout ratio within the last year Not to mention the rest of the money I've thrown at Live throughout the year unrated.

The rate of play min $25 a hand in NJ would include a no mid shoe entry unlike MD Live where the tables are designed to be opened for people to get screwed by the house & rarely opened $15 tables.

I don't even want to get started on the high price of liquor.

There are not any perks to being a black card member at Live unless I play $1000 a hand or similar to be at executive tier. The same so-called black exclusive gifts are equally available to gold player's that play $100/ make 1000 points that day.

Pit bosses don't enter in my play properly there are thousands I have not been rated on.

The atmosphere as a result of the clientele is not enjoyable.

The customer service in general from all departments especially the food service & food quality in general is not good at all.

I had a card dealer hacking in my face as she was on the clock sick.

I feel like the drive to DE or AC is more worth it as of late.

I know MD Live is making its $50 million a month & what I throw at it is chump change in managements view.

But if I throw the same amount of money in jersey as I do at MD Live. I'd never hear I'm in the hole with comps the win ratio wouldn't be as horrible as it is in Live.

The food quality would actually be edible & food staff would be more professional & not follow me with a rag wiping the buffet as I serve myself or I won't have to get a supervisor to make sure the pasta or omelette line is open as the worker is playing at the pizza counter ignoring customers. Just to name a few.

The black tier perks will actually feel like perks, lines would actually feel like high roller lines & I won't have to ask workers to do their jobs instead of talking about their personal love lives and tend to the general line only ignoring VIP line members.

Black tier exclusive events shouldn't feel as segmented as they currently are there, I currently feel as if my last name has to be Fetherline to be invited to any worthwhile event.

Not one proper prime rib event has happened since I became black tier member. The last 2 events your 2 choices are fish which I don't eat and only raw steak which I only eat cooked I had to wait 45 mins just to get a drink order not the drink add an hour and that's when food came out.

The overall experience in general shouldn't have me feeling ripped off, worthless, & angry as I currently feel about service when being a MD Live Patron.

Was this review helpful to you? 
(Updated: March 10, 2014)
Overall rating 
 
3.5
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

I do not agree

I have read some of the reviews here and disagree with a lot of them. Although I know most of these are personal opinions so please don't be offended. I have, as many of you, traveled and played in many different casinos and I feel Maryland Live! is one of the better places I have played. I will admit the security guards at the entrances are a pain in the butt, and the food places inside are not very good, but as far as gaming goes, it's top notch. Table limits are high because of where it is located, and the new casino opening at The National Harbor will be even worse. Overall I give it a four out of five stars.

Was this review helpful to you? 
(Updated: January 28, 2014)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

bad casino for me!

Let me preface this by saying, although I utilize and read reviews like this often, this is the first one I have ever actually written in my life. I have spent hundreds of hours in casinos....turning stone, atlantic city all over, vegas, mohegan sun, charles town, 5 or 6 other casinos overseas...you get the idea. THIS CASINO IS THE WORST IVE EVER BEEN TO. I am hoping my review can save even a couple people from what I assure you will be a bad/costly experience.

To be fair I will tell you the three things I enjoy about this casino. 1) its poker room. Lots of tables and tournaments all of the time. 2) smoke free atmosphere 3) proximity to my home in DC

Unfortunately, these positives are vastly outweighed by the cons (many of which I've come to assume are standard attractions in todays casinos to maintain customer satisfaction). I won't go into any details of what may have impacted my view on an individual level, but rather what I noticed are deeply insufficient characteristics of the casino for every customer.

1) highest minimum tables I've ever seen in any casino, including international. I play higher stakes so this didn't bother me, I was just more shocked than anything.
2) poor comps
3) poor entertainment. On some nights they even have karaoke which literally drives people out of the place
4) worst overall service. I won't pick on any individuals, but from top to bottom (bartenders, dealers, pit bosses, service desk reps) it was very below standard of what I've seen
5) terrible payouts
6) no where to stay (have to get a hotel offsite)

I could get into more detail but I just wanted to get my point across....if you are closer to charlestown or AC, you should definitely go there for a better experience. If it weren't for their monopoly and poker room, I wouldn't be going anymore. When MGM hits national harbor in mid 2016, I would be shocked if they don't run maryland live out of business. At the very least they will provide way better customer service.

Was this review helpful to you? 
(Updated: January 03, 2014)
Overall rating 
 
3.0
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

MdLive and Well

Number Visits: 8 different days over 4 months
Overall gaming: great selection of newest slots, payouts not as good as Borgata, table card games too high limit but good variety with progressive pots on many. Dice limits stupidly high ($15 min lowest seen) but typically all full. Most dealers are pleasant and friendly. Most are new, take long but latest trip they were much faster on payoff and color ups. Lots of drawings offered but don't expect a lot of free play on your card of food comps. Maybe the pit is not accurately tracking play (I confirmed this too). Food runs the gamut from horrible to fantastic. Phillips seafood and Chinese barely pass but Bobby's Burger and Prime Rib are great. Parking is maniac on weekends but parking deck is fastest way to get in from parking. I like the casino but now only like visiting other than Fridays and Saturdays. Too crowded and too high of min limits.

Was this review helpful to you? 
(Updated: January 03, 2014)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Maryland Live

Four security guys taking five minutes to read a young woman's ID while lines are backing up. Desk staff that is clueless. They are poorly trained and don't know about promotions that are emailed to card holders that day. They would also prefer to argue with you over attempting to solve a problem. I purchased a drink at the bar the other night and sat there for forty-five minutes without anyone returning to my side of the bar. They're a joke. Can't wait for MGM !!!!

Was this review helpful to you? 
(Updated: September 30, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

I Can't Win Here

This casino is the WORST!!!! From the parking garage to the tables.......Every time I go, I lose!!!! Better off in WV or AC...better yet even DE.....freaking 25 dollar tables @ min PLEASE.....

Was this review helpful to you? 
(Updated: August 23, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

MD has a Monopoly on Gaming

Why does MD government have a monopoly on the gaming industry? Because they control every aspect, they passed slots based on 87% payout. What they did not mention was that 80% goes back to MD. So that explains the low payouts at any MD casino. Time for this monopoly to be broken up. Ma Bell was broken up, and they provided the best service to customers, never to be replicated again, thanks to Uncle Sam. Why should we allow this monopoly to exist? They provide service to no one, just raping customers with little to no chance of winning.

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Overall rating 
 
1.8
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Not that great

When Live first opened it was pretty good. You didn't go home rich but at least went home most of the time with a little extra and had a good time. If you didn't it was because you played your winnings back. Then I would have giving Live a 4 out of 5. Things seem to change after Maryland decided to bring in table games. I forgot what month it was in 2013 but the news reported that Live made 44 mill in a month. I think it was the same month that they started with tables. That was the most for any casino in the Mid Atlantic. That should tell you something about the payouts. They have promotional contests and best to my knowledge no one has won the big prize of that promotion. Player's club is a joke. I'm the second tier and I get $5 free slot play about once a month, while my wife is the highest tier and she gets only $10 a week. Gaming Atmosphere:Not bad but the music is way too loud. It's a shame cause Live is only 20 minutes from us. We sometimes go to Charles Town which is a hour away because if can believe it, we think that the payouts are a little better and the atmosphere minus the smoke is better. More relaxing. Hopefully when the Horse Shoe Casino opens in Baltimore City, things at Live will change.(Payout wise} but I'm not holding my breath.

Was this review helpful to you? 
(Updated: June 13, 2013)
Overall rating 
 
1.3
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

You've got to be kidding me.

Maryland Live recently got real table games. The minimums are ridiculously high. Seriously, a craps table with a $100 minimum. Out on the regular floor, the lowest minimum I saw was $25. I had to laugh when I saw the high limit room. I thought the high limits were out with the regular tables.

They have a bizarre combination of slots. The casino is laid out poorly. The parking garage is a nightmare. And they need better training in the food service department.

Definitely avoid this place.

Was this review helpful to you? 
(Updated: May 22, 2013)
Overall rating 
 
1.9
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Table Games and Comped Slot Money

E table games? Electronic slots? Eh...But the atmosphere made me feel like I was in a casino. Love gaming, hate driving, so will be going back often, especially now that the real table games are open. I am winning free slot cash now with the Live!Insider promo, but I hope they offer table credit soon instead. Drinks were not cheap, that's for sure.

Was this review helpful to you? 
(Updated: May 05, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Live Yuck!!!!!

I read the others and believe me they are all true. The service is lousy, and you can be there for 3 or 4 hours and not see a beverage server. We don't need to talk about low payout percentage, I have played for years at many places and this one is the pits. There payouts is next to nothing. I have been more times than I can tell you and 98% of the times I came home broke. The security managers there need an attitude adjustment.

Was this review helpful to you? 
(Updated: April 22, 2013)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Sky High Table minimuns

My wife and I visited this casino for the third time on April 20 2013. They had recently added table games and I was interested in playing. We arrived at 11 AM on a Saturday. The place had a large number of table games and the open table were mainly busy. The game rules were ok - not great and not horrible. However the minimum bets were the highest I have ever seen outside of a high limit room. Most Blackjack tables were $50.00 with a few $25.00 tables. The Craps tables were all $50.00. Roulette was also $50.00!!!!

Video Poker games were at best 7/5 with some many games 6/5. Slots were all cold.

We won't go again.

Was this review helpful to you? 
(Updated: March 10, 2013)
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

only if you want to lose...

you have fun watching others hit it big...but not you ....seen people hit for big pots...but i never have...and a sinking feeling that i never will...good luck doesn't seem to matter...machines are crazy tight

Was this review helpful to you? 
(Updated: March 04, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

recent reviews from customers

Let me preface this review by stating that I am by nature not a complaining person. I most often try to make the best of whatever situation I'm in, and to overlook the bad in favor of the good -- to do otherwise is to invite misery wherever one goes. Read my other reviews and you'll see what I mean.

My wife and I live about 25 miles from Maryland Live, so for the time being, it's the most geographically friendly casino to us. That's about the only way this place is friendly. We spent some of our tax refunds by visiting Maryland Live twice this past weekend.

The first night, Friday, was the better of the two. The casino floor was surprisingly uncrowded for a weekend night, but the same things I didn't like about the place (when we first visited this past fall, after it first opened) are still there: 1. Long lines for ATM's, because there aren't enough of them, and the ones that are there are often out of service. There are LOTS of ticket-redemption machines, which look like ATM's but aren't. 2. Slot machines with minimum bets, for example, a nickel machine requires that you bet no less than a dollar on every play. We found a two-cent machine that requires a minimum 80-cent bet. What is the point of having two-cent machines or nickel machines, if they're going to require twenty or forty times those amounts for every play? ALL the machines are like this, regardless of denomination. 3. Not much winning going on. We've visited four times now, and each time we set a limit as to how much money we're willing to lose. We've lost that amount every time. 4. Paying for drinks on the gaming floor. I've been to several casinos in my life, and never, until visiting Maryland Live, have I paid for a drink on the gaming floor. To make it worse, the drinks are watery and served in small (maybe 8 oz) plastic cups. This really doesn't make a customer feel welcomed at a casino.

This past Friday night, since I didn't feel like gambling, I headed over to the Ram's Head bar for a drink (thus to avoid the small, watery $5 cups on the gaming floor). There was a very good local cover band playing hits from the 90's. They were entertaining, but they don't live up to the billing on the Maryland Live web page: "Catch your favorite artists and bands, front row and center." A look at the entertainment calendar on the Maryland Live website doesn't show a single artist or band that I would consider one of my favorites. There's a great abundance of "tribute" bands, and bands covering music from certain decades. There are a lot of karaoke nights (relying on the guests to provide entertainment?) and at least one night a week, there's a DJ. Coming up in March, there is only one nationally-known band, Big Bad Voodoo Daddy. Most of the shows are free, but some are not, and Maryland Live needs to do better at pointing out the shows for which customers must pay for tickets.

There are only two bars in this huge place, other than those in the restaurants attached to the perimeter of the casino. Even though the casino floor was relatively uncrowded, it was tough to get a seat at either bar, but I managed to find one at Ram's Head. I wanted a drink. I was sitting AT THE BAR, not standing behind a few other people, but seated at the bar, and it seemed I was invisible to the entire bar staff. I made eye contact with a bartender -- surely this person would ask for my order, but no, she just walked on by. This happened many more times before someone finally asked me what I wanted. I was not the only one being ignored.

Restrooms are few and far between, as are signs directing one to them. At one point I found myself on a very long walk to find relief.

So that was Friday night, which was tolerable. Then came Saturday night -- we came back because my wife really enjoys the slot machines. Saturday night presented all the problems mentioned above, but the place was so jammed full, every problem seemed worse. It was almost frighteningly crowded. People look everywhere but where they're walking, so there are frequent pedestrian collisions. There didn't appear to be one available slot machine. The staff at the doors were still letting hundreds more people in -- we began to wonder just how many people they were planning to cram into the place. It was hot, smelly, and just unpleasant. Imagine Chuck E. Cheese for adults (although I did see some people pushing kids in strollers -- how does that happen?). Getting a seat at one of the two bars was impossible. I managed to lean against the corner of the Ram's Head bar, but again, I was invisible to the bar staff. In the two hours we spent there, I was not able to get a drink at all.

My wife reported she lost $100 in less than an hour, and we were both just done with the place. It's a shame -- there is great potential there, but in their greed to pull in the big bucks, Maryland Live is really sacrificing customer service, comfort and enjoyment. It's not hard to imagine that when other casinos open in Maryland (in nearby Baltimore and Prince George's County), Maryland Live will begin losing customers in droves.


Was this review helpful to you? 
(Updated: January 27, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

THE WORST CASINO

The casino is located right next to the mall. I have been to lot of different casinos but so far this is the worst casino. I don't normally play slots but they do have their machines set way too tight. Learn to play table games, because they have better odds. 75% casino revenues comes from slot machines. Why do you think there are so many slot machines in casinos? Don't play slot machines!!!!!!!!!

Was this review helpful to you? 
(Updated: November 22, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Place is a JOKE!

The average casino pays 87 to 93% of what they take in on slots. According to MD Lottery, MD Live pays a wooping 7%. This place is a joke, not only for poor payouts, but there rewards card is promoting this month, 2000 points, and you recieve a pie. Who in their right mind pays $2000 for a pie. Last month they falsely advertised giving away 21 cars, when you actually won a 1 year lease, taxes not included. Guess they feel they are the new guy in town, but WV still pays 89% of what they take in, and they are still taking in double what MD does. Way to go MOB (Miller, O'malley, and Busch), you sure showed that GREED does not pay! What next? Raise taxes?

Was this review helpful to you? 
(Updated: September 02, 2012)
Overall rating 
 
3.6
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Relaxing, enjoyable

Visited Live many times. Slots are a little tight but does pay off if you invest money. Will definitely continue to attend and play.

Was this review helpful to you? 
(Updated: August 07, 2012)
Overall rating 
 
2.6
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

waste of time

Why would anybody wanna waste your money at live casino I live 9 miles away been there 10 * have not won anything I would go to charlestown or. A.c.don't waste your money or your time going to live in y arundle mills

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