Love the Grand and would stay there anytime on the way to Florida. The buffet was great and slots were good, too. Personnel were super in their friendliness and attention to customer service. Very nice rooms.

Our gambling is rather minimal in Biloxi but we must satisfy the requirements at the Grand. They send us a mailer with free rooms and free play every month. The rooms are satisfactory. There are reasonable table games. Video poker selection is lacking but they have a few "fun" games.

Harrah's should be ashamed of this place. We are Harrah's Diamond members and normally love their properties. Not this place. The front desk staff was incompetent to say the least. Totally screwed up our reservations and when we said we would just move to another Hotel they could have cared less. We were treated so badly that we actually went to another property where we had no history and paid full off the rack room rates. It has been ten years sine we have had to pay for a room at a casino.

After the misery at check in I came back the next day to try the casino and keep my Harrah's points going. The dealers were friendly and seemed to care. the casino is very small with limited number of Table games and limited slots also. Not impressed at all. Harrah's should tear this place down and start over or at lest train them how to treat their customers.

The rooms (we were in there for 20 minutes) while they tried to fix our reservation since they sent us to non connecting rooms even thought the desk clerk said yes they connect when we checked in and had all our luggage brought up. To say the least are old and musty smelling. not even a desk or work area to set u a lap top.

Stay away from this place. We found there are many better places in Biloxi to go. Stay here as a last resort.

LOVE THE GRAND......EVERYONE BENDS OVER BACKWARDS TO MAKE YOU WELCOME

I dont' know what the others are upset about. This is one of my favorite places to visit and stay...before and after Katrina! The people are wonderful and appreciative; even after everything they have been through. People...this town was GONE!!!!

Biloxi has come back as graceful as the Phoenix....WITHOUT much government support (as opposed to New Orleans). So, the "sour-pusses" can groan all they want. These people have and will continue to have my upmost respect.

This place is a mess, They have taken what was the parking garage and turned it into a casino. So the feeling is that you are now playing in a garage.



This was my favorite casino on the Gulf. It is now my last choice. Also, no live poker. I spent about 30 min. walking thru and will not be back till they turn it into a casino

While I know Katrina was a terrible setback for this casino, they are not stepping up like the others in the area.



The greeting by the security people is warm and friendly, but everything else there is not. It is difficult to enjoy this casino in its present state. They have "come ons" to swipe your card for giveaways, but never give anything worth while. Sometimes nothing at all!



The staff working the buffet were actually bickering in front of the public on who was going to do what in the changeover from breakfast to lunch. The patrons don't care to hear this--take it in the back room. In fact, it would seem to be the same procedure each day. Why reinvent the wheel? Sounds like poor management that each staff member doesn't know what is expected of them and teamwork is not stressed.



While the buyout of Harrah's probably is affecting their growth, they should at least tear down the Casino Magic property that they couldn't wait to buy. It now sits as an eyesore on a beautiful gulf coastline.



Now we hear they are laying off employees and complaining about the Biloxi bridge that is being rebuilt as being the reason. The Palace is filled to capacity most of the time. Perhaps The Grand should look at their marketing prgram and provide something worthwhile for their patrons once they get them there.