Hollywood Casino St. Louis Hot

 
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Hollywood Casino St. Louis

Details

Address
777 Casino Center Drive
City
Maryland Heights
State
Missouri
Zip Code
63043
Country
United States
Phone
(314) 770-8100
Players Club Details
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Toll-Free Number: (866) 758-2591
Rooms: 455 Price Range: $139-$309
Suites: 47 Price Range: $289-$469
Restaurants: 7 Valet Parking: $5
Buffets: L- $15.99 (Monday/Tuesday)/$13.99/$19.99 (Saturday/Sunday)
D- $21.99/$17.99 (Wednesday)/$34.99 (Friday)/$25.99 (Saturday)
Casino Size: 120,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Baccarat, Mini-Baccarat, Poker, Pai Gow Poker, Three Card Poker, Let It Ride, Four Card Poker, Caribbean Stud Poker, Ultimate Texas Hold'em
Overnight RV Parking: Free/RV Dump: No
Senior Discount: Various Monday if 50+
Special Features: Two 3,200-passenger barges on the Missouri River. Ben & Jerry’s Ice cream.

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User reviews

23 reviews

5 stars
 
(0)
 
(2)
 
(11)
 
(5)
 
(5)
Overall rating 
 
2.4
 
2.5  (23)
 
1.5  (21)
 
2.7  (23)
 
2.6  (23)
 
2.4  (23)
 
2.3  (20)
 
2.9  (23)
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Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
(Updated: September 12, 2016)
Overall rating 
 
3.9
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
5.0

Great Food and Casino Fun

Wife and I ate at the Final Cut Steakhouse with friends our last trip through.Steaks were very good and service excellent. Stick with the one dollar slots. Penny slots and table games not so much. Hit a jackpot on one dollar slots but nothing on the penny slots.

Was this review helpful to you? 
(Updated: May 09, 2016)
Overall rating 
 
1.6
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Need to really work on their comps, and attitude

I recently started going to Hollywood! The first time was pretty good won maybe $20. Next few not so good! Lost $80 next time lost like $400, next time lost like $600, then lost another 200! Second time I went in there they were very nice and gave me some meal comps, and like $25 free slot play! Then after losing several hundred dollars several times in a row,($380 the last time I went in) they refuse any comps!!! On my card there is $6.80 in comps built up after couple grand in losses, and cant even be used as slot play!!!! Also a burger is like $10 so $6.80 is not even enough to eat!!! Thanks Hollywood, but no thanks!!! Next time maybe I try Alton Belle??? The one guy at the desk where u get your card was helpful the one time I have seen him, but besides that most employees are very dull!!! Lifeless casino!!! Ameristar is way better, but I like to have more than one choice, which really Hollywood? You could have had my business! But chose to be rude, and cold instead. Hope it was worth the at least two or three hundred, sometimes 6-8 per week I would have continued dropping, had you given any kind of comps at all

Was this review helpful to you? 
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Wish it wasn't so...

I have been a frequent guest of Harrahs / Hollywood casino for ten years. I have been a chef for 15 years. I have to say that it has gone downhill significantly. I had the buffet for the first time in a few years today and now I remember why. The food was horrible. It was their BBQ dinner with beer for 25.00$. There was hardly any BBQ to choose from and what was there was very low quality and hardly any selection. The ribs weren't done and BBQ brisket was the only other option! I almost asked for a refund on my comps that I used to purchase the meal. The deli located in the casino has recently changed their menu and I wish they wouldn't have. The burgers used to be delicious, but now you should plan on being served a burger that has been sitting there for a while. Either that or they figured out a new way to cook burgers in less than three minutes.. The fries are OK, but again, have been sitting there for a while waiting for you to order them. The bartenders are awesome, and the security team are a pleasure to talk to. Two or three of the dealers do a great job, but the rest look like they don't want to be there much less have to deal with you. The hotel rooms are small and the beds uncomfortable, and there is no pool. They often send me free rooms which I choose not to even use. I wouldn't recommend this casino to anyone!!!!

Was this review helpful to you? 
(Updated: January 13, 2015)
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Beyond disappointing

I was a regular at Harrah's and was a Seven Stars level in their Total Rewards program. I decided to try Hollywood Casino St. Louis last night and should have gone with my first instinct of walking out as soon as I walked in. The atmosphere was cold and uninviting. The decor when you first walk in looks like they were trying for Las Vegas glitz and ended up with nouveau riche bad taste. The employees walking around the casino floor all looked depressed or unhappy. I was there for almost 2 hours before I even saw a waitress who was actually the only person who I thought gave me a real smile. I was playing $1 slots ($3/pull). In 2 hours I lost $900. Now, I'm not one who thinks I'm not going to lose my money eventually, but my experience in this depressing atmosphere was definitely not worth $450 an hour. No one around me was doing any better. It was bad enough that I feel cheated. I won't be back unless I hear they've made major changes and I certainly won't recommend this casino to anyone. It's too bad, because when Harrah's was running it I really enjoyed the place and the people. I'll miss it.

Was this review helpful to you? 
(Updated: February 12, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Coldest Slots I've Ever Played

I have gone to Hollywood three times since they took over from Harrah's and I can definitely say they have lowered the payout on the slots to a pathetic level. I spoke to several regulars who all said the same thing. When it was Harrah's at least you could win enough to play for awhile. Not so at Hollywood. The drink and change people seemed really unhappy and that is the general vibe at Hollywood now. It's just not any fun. Look around before you waste any money in their slots. Nobody was winning on a Saturday night and most of the people I saw playing had less than $50 on their machines. Very disappointing. I used to go about twice a month but I will not return to Hollywood. I started going across the highway because it just isn't worth it at Hollywood.

Was this review helpful to you? 
(Updated: November 21, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Not up to standard

I've been a long time fan of Hollywood Casinos. The Tunica facility is far the best. Aurora was good once during the first couple years of their operation but success ruined the generosity of their comps.

I had high hopes for their take over of the St.Louis casino from Harrah's. So far I am underwhelmed. I was there on the first weekend and they definitely did not have their act together. The meager $3 free slot play comp did not work. The cashier cage near the table games was not open--only the cashier in the slot only section would redeem chips (and of course no chips were used in the slot area). No $5 tables were available, so we left and went to Ameristar. Very sad showing. I'll try one more time, giving them the benefit of just starting up. I do not hold out much hope.

Was this review helpful to you? 
(Updated: June 20, 2012)
Overall rating 
 
4.2
Slots 
 
3.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

OK Casino

A little out of the way near St. Louis. The games were hopping. And they did have some $5 blackjack. The dealers were nice. And I won which is always a plus.

The gift shop was closed by 10, and the snack shops by 11. I guess they pull up the sidewalks early here.

Was this review helpful to you? 
(Updated: April 23, 2012)
Overall rating 
 
1.7
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0

buffet

My family and i were traveling from Twin Falls, Idaho to Lexington,Kentucky. we thought it would be a treat to have a nice meal at Harrah's buffet, we were very disappointed. The food cost us $25.00 a person, the food was cold and mostly dry. We were seated after about 20 minutes of trying to explain to the girl who was taking our money thay it was sinple to count out a $100.00 bill. We went to get our food which was the lousiest meal i have ever eaten, in fact we left most of it. We had to wait for another 30 minutes before we were asked if we needed a drink refill, then when we went to get dessert we were told that it was all closed up and was being thrown in the garbage. It seems to me if they were getting close to time for closing up they should have explained this to us. We have better buffets and more caring waiters in our little town of Jacpot, Nevada. I will not recommend your Harrah's to anyone that asks how it was.W have been to the one in Las Vegas and it was a lot better than your's, so no we won't go back to your Harrah's.

Was this review helpful to you? 
(Updated: March 01, 2012)
Overall rating 
 
2.2
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Harrah's $2.29 leap year day

Today is Leap Year day. Harrahs St. Louis had their buffets all day for $2.29 and anything in the snack bar inside the casino
for $2.29. Needless to say they were quite busy. My husband & I chose to eat at the snack bar, it was a good deal and it was
not that long to wait. We were there about 5 p.m. and the line for the buffet was already 3 hours long, sorry the buffet isn't that
good. Slots for me were not very good today, one would think they would be as busy as they were. Let me say, the snack bar
employees were so nice and gracious. I do not know if I could have been that pleasant with as many hungry people that
they were waiting on.

Was this review helpful to you? 
(Updated: February 27, 2012)
Overall rating 
 
2.4
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Lunch at Harrahs buffet

I thought I would let you know that the lunch buffet during the week at Harrah's is $13.99. It has been going up steadily. It is
still a good deal since it includes your drink and dessert, but might be mis-leading to someone new to the casino. Friends
went up to do the buffet on Wednesday evening and said it was quite good. I will probably go up on Feb 29th, as the are
having the buffet all day for $2.29!!!!! I missed going by about a week and a half due to a terrible cold I had.

Was this review helpful to you? 
(Updated: February 27, 2012)
Overall rating 
 
2.6
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Harrahs's & Cabello's Sat. Feb 25th

My husband & I went to Harrahs on Saturday to eat lunch in the snack bar and then he was going on to Cabello's to look
around. I had my usual chile and he had a fried chicken sandwich that looked good. He said it was o.k. I comped lunch
for us, so the price was right. I then played for about 2 hours and took home most of my money and the some. I got on
a John Wayne machine and won $134.00. It was a good day.

Was this review helpful to you? 
(Updated: February 27, 2012)
Overall rating 
 
2.6
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Played cash back bonus money @ Harrahs

Feb 12th, 2012, my friend JAN & I went to Harrahs to play back our cash back bonus money we had lost on JAN 22ND. I lost
$75.00 and my friend Jan lost $60.00. I did o.k. that Sunday. I fritzed around a little and then settled down on my River Belle
machine and doubled my money. It is the only River Belle Machine there. Hopefully, they don't take it out. My friend lost her
$60.00. We ate at the snack bar and always the ladies were nice and the chile good

Was this review helpful to you? 
(Updated: February 27, 2012)
Overall rating 
 
2.6
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Harrahs's & Train show Feb 4th, 2012

Saturday feb. 4th, my husband & myself went to Harrah's for the buffet, which was o.k. that day. He went on to ST Charles for
the train show and I stayed and played for a couple of hours. I broke even, but my regular machines were not co-operating
very much with me. I absolutely hate it when my favorite machines don't co-operate. They moved or took out my "GUSHER"
machine. I still had fun

Was this review helpful to you? 
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
4.0

NOT SUCH A BETTER TIME THIS SUNDAY!!

Sunday Jan 29th. I was pretty busy last weekend, so I wasn't able to get up to HARRAH'S until Sunday. I SHOULD have saved my money. It was not a good day. They had something going out in the lobby for Chinese New Year and lots of noise. I never win on the silly game in the lobby. Machines were quite tight today. HOWEVER, the chili was good in the snack bar and the ladies always, always quite nice.

Was this review helpful to you? 
(Updated: January 25, 2012)
Overall rating 
 
2.3
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Sunday jan 22nd, $100.00 cash back play

My friend Jan & I went to Harrah's today because of the promotion they were running "Play $100.00 on us" and you get your
losses refunded in Feb. I said I can do that. They were very crowded and I do not care for it when you cannot get your
favorite machine. People seemed to be winning, it just wasn't me and my friend. Neither of us could get a hold of much.
We couldn't win on the game they had going out in the Lobby. Just wasn't our day. Chili was good and the snack bar ladies
as always were nice. They were really busy also for noon on Sunday. BETTER LUCK NEXT TIME!!!

Was this review helpful to you? 
(Updated: January 17, 2012)
Overall rating 
 
2.6
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Good day at HARRAH's

My last day of watching the cat. The kids will be home from England this evening. I still have cat watching money left. Guess
where I went. I don't like their new game they have in the lobby on the weekend. I always swipe my card and pick the wrong
number and come up a loser. The non smoking side is always so much colder than the smoking side. I played quite a
while on a JOHN WAYNE machine. I played on the Riverboat machine, however if you go to the bonus round it is hard to
get 20 riverboat belle ladies to get the additional bonus money, even with 15 spins. I still had fun.

Was this review helpful to you? 
(Updated: January 17, 2012)
Overall rating 
 
2.6
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Fun time at harrah's

I went to feed my daughter's cat today. They are in London for a wedding and she left me money to go gamble on. I went to
my favorite casino and was not disappointed. I had a great time on the Neptune machine and played for almost 3 hours.
I also had my chili in the snack bar area. Nice ladies in the snack bar. The young manager also is very pleasant. The HOT
PENNY MACHINE has been very cold for me lately. They do have the multiplier going on all month and I got 5 times my points.

Was this review helpful to you? 
(Updated: January 01, 2012)
Overall rating 
 
2.6
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

10 TIMES POINTS AT HARRAHS

Friday Dec. 30th, 2011. I went to Harrah's today after lunch at home because I thought they were giving away 10 times the
points for the points you gained. GUESS I was wrong, I didn't see anything about it. I ended up having a real fun time.
I got on a NEPTUNE machine and won about $75.00 . IT kept taking me to the bonus round and was fun to play. The
Hot Penny machines were cold today also. STAMPEDE was not co-operating. I Got on a Money Tree machine (the old
kind) and won about $40.00. I don't know where the time went but it was soon 3:30P.M. And time to leave. Told "hubby'
I'd be home about 4:00 p.m. He is not a gambler, so I don't "PRESS MY LUCK". As much as I would like to go on New
Years Eve, no can do. HAVE A HAPPY NEW YEAR'S EVE AND NEW YEAR!!!!!

Was this review helpful to you? 
(Updated: December 24, 2011)
Overall rating 
 
2.9
Slots 
 
4.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

GREAT TIME AT HARRAHS ST.LOUIS TODAY

I decided to go up to HARRAH'S today, as I probably won't get back up there until after the 1st of the new year. It is a 30 minute
drive for me. I had chili in the snack bar area and as always is good. The ladies that work there are really nice. The slots
were letting you play today. I WON SOME MONEY ON WONDER WORLD. That was alot of fun. I went to the GUSHER
machine and it took me to the bonus round about 6 different times. I like the Stampede machine, and was able to play
awhile on that. I might still be there, except I told "hubby" I would be home about 3:30p.m. I played for about 3 hours and
came home about $80.00 ahead.
By the way, when I got home "hubby" said a pkg was on the dining room table for me. Thank you for my 2012 casino guide.
I really like it. Merry Christmas & Happy New Year!!!

Was this review helpful to you? 
(Updated: December 15, 2011)
Overall rating 
 
2.9
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0

Harrahs for lunch & play

Our second stop today was Harrah's buffet for lunch. I WON 15,000 POINTS through a contest, so I treated myself and 2
friends to lunch at the buffet. We all agreed it was very good. Service was good and the help was friendly. Couldn't find
a thing wrong. We went downstairs, cash wizard machine at Harrah's was not paying off like the other casino. I won about
$50.00 on a "HOT PENNY MACHINE' FRIEND JAN WON ALMOST $90.00 on a Platinum quick hit machine. Friend NANCY
broke even. It was a good day for all.

Was this review helpful to you? 
(Updated: November 30, 2011)
Overall rating 
 
3.4
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

We love the Grand Lux cafe

WE always visit the Venetian when we come to LAS VEGAS . We love the Grand Lux cafe and eat there at some point in
time . I like the slots and usually can play awhile on them. I would love to stay there some time, but it is a little out of my
price range. I understand from friends that it is very, very nice. I would rather put my money in the one armed bandits.
I always have a good time there.

Was this review helpful to you? 
(Updated: November 30, 2011)
Overall rating 
 
3.3
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

Good chili at the cafe!

I usually play at harrah's ST. LOUIS because I am a Platinum card player. It allows me free rooms out in Las Vegas and we
go about twice a year. CUSTOMER SERVICE people are always so nice when I call to make reservations. Slots at home
are hit and miss. Sometimes they are o.k. and other times I feel like I should give them my money at the door. The buffet is
usually good. I eat quite often at the little cafe in the casino and they have good chili. I recently won part in the great race
reward contest, so that was fun. I feel safe here, though I seldom go at nite.

Was this review helpful to you? 
(Updated: September 16, 2011)
Overall rating 
 
2.7
Slots 
 
2.0
Table Games 
 
4.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
5.0

Was, but isnt.

I used to love coming here because i had a great game play and even walked out with some good amount of money, but over the years its died for me really... also it's really dirty and musty to me. A change of carpets and older machines would do it some justice really... the customer service is not really of any help unless you are wanting or looking for something specific.

The atmosphere is well... it could use a good renovation and the food is awesome tho, they make some great dishes and nicely priced too. Hotel i heard was nice, never stayed always booked up so yeah i dunno.

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