Menominee Casino Resort Hot

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2.9 (13)
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Details

Address
N277 Hwy 47/55
City
Keshena
State
Wisconsin
Zip Code
54135
Country
United States
Phone
(715) 799-3600

Toll-Free Number: (800) 343-7778
Rooms: 100 Price Range: $60-$90
Suites: 8 Price Range: $100-$145
Restaurants: 1 Liquor: Yes
Buffets: B-$12.99 (Sun) D-$15.99 (Fri)/$17.99 (Sat)/$12.99 (Sun)
Casino Size: 33,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Let It Ride, Three Card Poker, Bingo
Overnight RV Parking: Free/RV Dump: No
Special Features: 60-space RV park ($21 per night). Gift shop. Smoke shop.

Map

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User reviews

Average user rating from: 13 user(s)

Overall rating 
 
2.9
Slots 
 
2.9  (13)
Table Games 
 
2.6  (11)
Customer Service 
 
3.3  (13)
Player's Club 
 
3.2  (13)
Gaming Atmosphere 
 
3.2  (13)
Amenities or Hotel 
 
2.9  (13)
Food & Drink 
 
2.4  (13)
Ratings (the higher the better)
  • Slots
  • Table Games
  • Customer Service
  • Player's Club
  • Gaming Atmosphere
  • Amenities or Hotel
  • Food & Drink
Comments
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I regularly play slots at all three of our local casinos and never have i been so angry for a pure lack of customer service as experienced today at Menominee Casino. After advertising a promotion giving everyone who earned 50 player points a wallet with up to $500 in cash They clearly had no idea of how many people would take advantage of the offer. They had lines that had an hour or longer wait. This same problem occurred last year with a couple of the promotions and they should have learned from that. But that is not the worst part at 4pm they shut down all of the payout machines and all but a single cashiers window They had a casino full of people trying to leave. People who had spent a hundred dollars to get the points then waited more than an hour in line to get a $5 or $10 freeplay and now they can not get the slips exchanged for cash so they can leave. I asked a cashier that was behind a closed window to get me the manager and she said "no" so i went to security and they got the floor manager who I asked if they would please open another window they had three people back there doing nothing. The manager told me that it was shift change and there was nothing he could do. I told the floor manager that i would take my money to the casino 15 miles away that cares about its customer enough to staff the customer services properly and not shut down the cashiers and cash out machines at the peak of already busy day. You might want to consider the other casinos in the area before wasting your time here.
Overall rating 
 
2.5
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
1.0
Reviewed by sk January 03, 2014
Last updated: January 03, 2014

Absolutely the worst customer service

I regularly play slots at all three of our local casinos and never have i been so angry for a pure lack of customer service as experienced today at Menominee Casino. After advertising a promotion giving everyone who earned 50 player points a wallet with up to $500 in cash They clearly had no idea of how many people would take advantage of the offer. They had lines that had an hour or longer wait. This same problem occurred last year with a couple of the promotions and they should have learned from that. But that is not the worst part at 4pm they shut down all of the payout machines and all but a single cashiers window They had a casino full of people trying to leave. People who had spent a hundred dollars to get the points then waited more than an hour in line to get a $5 or $10 freeplay and now they can not get the slips exchanged for cash so they can leave. I asked a cashier that was behind a closed window to get me the manager and she said "no" so i went to security and they got the floor manager who I asked if they would please open another window they had three people back there doing nothing. The manager told me that it was shift change and there was nothing he could do. I told the floor manager that i would take my money to the casino 15 miles away that cares about its customer enough to staff the customer services properly and not shut down the cashiers and cash out machines at the peak of already busy day. You might want to consider the other casinos in the area before wasting your time here.

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We live in Illinois right by the Rivers Casino; only gone twice in a year. We used to prefer Menominee which is right by our cottage. During the past two years since the construction has finished the parking lots are never full, even on weekends. And we are finding that the winnings are slim to non-existent for slots and table games. We usually go on weekends. We tried the Thunderbird which is closer to our cottage. Had a problem with a machine. Money was in it and the crew at this satellite casino can't do a thing to help. After 25 minutes, I ask to speak to a supervisor. The casino supervisor said staff couldn't just leave and come right over. The drive is 10 minutes! The casino has not figured out a way to handle large payouts or problems with machines other than just waiting for main casino staff. Unacceptable. Didn't even offer me food, drink, or match play until I asked, and then it was only $20 in match play.
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0
Reviewed by Cheri September 04, 2012
Last updated: September 04, 2012

Disappointed Since the Construction

We live in Illinois right by the Rivers Casino; only gone twice in a year. We used to prefer Menominee which is right by our cottage. During the past two years since the construction has finished the parking lots are never full, even on weekends. And we are finding that the winnings are slim to non-existent for slots and table games. We usually go on weekends. We tried the Thunderbird which is closer to our cottage. Had a problem with a machine. Money was in it and the crew at this satellite casino can't do a thing to help. After 25 minutes, I ask to speak to a supervisor. The casino supervisor said staff couldn't just leave and come right over. The drive is 10 minutes! The casino has not figured out a way to handle large payouts or problems with machines other than just waiting for main casino staff. Unacceptable. Didn't even offer me food, drink, or match play until I asked, and then it was only $20 in match play.

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The customer service rep who signed us up for a membership card was truly a jewel! We went to the restaurant to eat just before Sylvia Browne was to appear. They had a Friday night buffet for $15.95. The service was very slow. The food was horrible. Very cheap, crummy food. The beef was tough and fatty. The deep fried fish was gooey in the inside. The desserts were terrible quality. The potatoes were like breakfast potatoes with cheese and sausage in it - unedible. The only thing we liked were the deep fried shrimp and the cocktail shrimp. Not any way worthy of the price! Oh, and this rating is stupid. Why ask me to rate things I did not use, like the table games, players club or hotel!!! Put a N/A at least.
Overall rating 
 
1.9
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
5.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Lyn June 16, 2012

Friday Buffet was horrible

The customer service rep who signed us up for a membership card was truly a jewel! We went to the restaurant to eat just before Sylvia Browne was to appear. They had a Friday night buffet for $15.95. The service was very slow. The food was horrible. Very cheap, crummy food. The beef was tough and fatty. The deep fried fish was gooey in the inside. The desserts were terrible quality. The potatoes were like breakfast potatoes with cheese and sausage in it - unedible. The only thing we liked were the deep fried shrimp and the cocktail shrimp. Not any way worthy of the price! Oh, and this rating is stupid. Why ask me to rate things I did not use, like the table games, players club or hotel!!! Put a N/A at least.

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Way too many penny slots, low amount of progressives slots, mininimum based jackpots of 1500.00, nothing real large very often, and was mentioned "Menominee money" was kept within the tribe at 40.000 plus., they need to focus on what the patrons want rather than what they feel will make them more percentages, we all know the low denomination slots pay in the 80 percentile, they just keep bringing in those stupid penny, nickel slots by the truck load, if you're Menominee, listen to us we come out quite often, but have been disappointed in the outcome for the last year or so. "winning comes naturally in small amounts"
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
1.0
Reviewed by Curt February 14, 2012
Last updated: February 14, 2012

Minor payouts, excessive penny,nickel slots, with

Way too many penny slots, low amount of progressives slots, mininimum based jackpots of 1500.00, nothing real large very often, and was mentioned "Menominee money" was kept within the tribe at 40.000 plus., they need to focus on what the patrons want rather than what they feel will make them more percentages, we all know the low denomination slots pay in the 80 percentile, they just keep bringing in those stupid penny, nickel slots by the truck load, if you're Menominee, listen to us we come out quite often, but have been disappointed in the outcome for the last year or so. "winning comes naturally in small amounts"

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menominee casino has dramatically improved within the past year since i was allowed back to game. i walked in on dec. 31 and hit up a genie lamp dollar machine for max bet which is 5 bucks. the machine kept spitting cash at me until i walked out with over 1,700 dollars. the slots are fair and managements attitude has dramatically improved. one thing i must stress is DO NOT, I REPEAT DO NOT, PLAY ANY MACHINE IF THE CASHOUT BUTTON IS ILLUMINATED WITHOUT GETTING A SLOT ATTENDANT TO CASH IT OUT BEFOREHAND! they barred me for a whole year for playing a machine with 4 measily cents left on it. there's one floor manager who i will not mention by name, who's a troublemaker but i have not seen him on the floor itself lately. all other management is well kept, professional and courteous. otherwise, this casino has dramatically improved and seems to be the highest paying casino in the area with the exception of potawotami and on occasion ho-chunk. JUST MIND YOUR MANNERS and things will go smoothly.
Overall rating 
 
4.0
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0
Reviewed by geoff February 02, 2012
Last updated: February 02, 2012

menominee casino has improved

menominee casino has dramatically improved within the past year since i was allowed back to game. i walked in on dec. 31 and hit up a genie lamp dollar machine for max bet which is 5 bucks. the machine kept spitting cash at me until i walked out with over 1,700 dollars. the slots are fair and managements attitude has dramatically improved. one thing i must stress is DO NOT, I REPEAT DO NOT, PLAY ANY MACHINE IF THE CASHOUT BUTTON IS ILLUMINATED WITHOUT GETTING A SLOT ATTENDANT TO CASH IT OUT BEFOREHAND! they barred me for a whole year for playing a machine with 4 measily cents left on it. there's one floor manager who i will not mention by name, who's a troublemaker but i have not seen him on the floor itself lately. all other management is well kept, professional and courteous. otherwise, this casino has dramatically improved and seems to be the highest paying casino in the area with the exception of potawotami and on occasion ho-chunk. JUST MIND YOUR MANNERS and things will go smoothly.

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This casino is great. The customer service was wonderful and the gaming was great. We stayed at the motel and the room was clean and very comfortable. The waitress we had for Breakfast (Nancy) was outstanding. The only complaint we had was that when we checked into the room the gentlemen told us free breakfast in the morning but forgot to tell us that it was only one certain breakfast we could get for $2.50. Ended up paying $8.00 for breakfast--which we thought was going to be free. This casino is a great place to visit and play at. We had a lot of fun there. Fantastic customer service. Thanks.
Overall rating 
 
4.3
Slots 
 
5.0
Table Games 
 
1.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
5.0
Reviewed by Elaine and Howard July 22, 2011
Last updated: July 22, 2011

Great Place to Visit!!

This casino is great. The customer service was wonderful and the gaming was great. We stayed at the motel and the room was clean and very comfortable. The waitress we had for Breakfast (Nancy) was outstanding. The only complaint we had was that when we checked into the room the gentlemen told us free breakfast in the morning but forgot to tell us that it was only one certain breakfast we could get for $2.50. Ended up paying $8.00 for breakfast--which we thought was going to be free. This casino is a great place to visit and play at. We had a lot of fun there. Fantastic customer service. Thanks.

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Long trip getting there. I won't go again unless they pay for it.
Overall rating 
 
2.7
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Reviewed by bruce July 14, 2010

bad vist

Long trip getting there. I won't go again unless they pay for it.

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Used to love this casino, we were able to play a long time without losing a lot and staff was extremely friendly. Recently you can feel the tension among the staff. Disappointed that promotions manager "Jim" is no longer there. Several promotions have also been discontinued and slots seem much "tighter." Fun atmosphere is no longer there.
Overall rating 
 
2.3
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
2.0
Reviewed by Skempf July 11, 2010

disappointed

Used to love this casino, we were able to play a long time without losing a lot and staff was extremely friendly. Recently you can feel the tension among the staff. Disappointed that promotions manager "Jim" is no longer there. Several promotions have also been discontinued and slots seem much "tighter." Fun atmosphere is no longer there.

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Great Slot games, just not enough of the popular games.
My Husband and I have not lost the two times we've gone, but the food and the RUDE attitudes of the workers there will
keep us from going back.
We have never seen so many unhappy looking employees at a casino anywhere else!
Overall rating 
 
2.2
Slots 
 
4.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0
Reviewed by anne July 02, 2010

A let down

Great Slot games, just not enough of the popular games.
My Husband and I have not lost the two times we've gone, but the food and the RUDE attitudes of the workers there will
keep us from going back.
We have never seen so many unhappy looking employees at a casino anywhere else!

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I love casinos and have one within a few miles of home in Milwaukee that I never go to but MUCH prefer to go to Menominee Casino.

The staff is easy to find when you need them, the players club (people and perks) AWESOME! They give you so many opportunities for money back, either through earning points to redeem, mailers, drawings (and I have been called many a time for $50 to $100 drawings).

This is a small town but the visitors and staff are very friendly. I've also stayed in the hotel many times and the rooms have always been clean and staff very nice. I've always felt very secure either playing or staying at this facility. I've been to many of the Wisconsin casinos and they are nice too, but I seem to walk away with more in my pocket at Menominee, even if it is a small amount.
Overall rating 
 
4.3
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0
Reviewed by Vera June 18, 2010

I Love casinos

I love casinos and have one within a few miles of home in Milwaukee that I never go to but MUCH prefer to go to Menominee Casino.

The staff is easy to find when you need them, the players club (people and perks) AWESOME! They give you so many opportunities for money back, either through earning points to redeem, mailers, drawings (and I have been called many a time for $50 to $100 drawings).

This is a small town but the visitors and staff are very friendly. I've also stayed in the hotel many times and the rooms have always been clean and staff very nice. I've always felt very secure either playing or staying at this facility. I've been to many of the Wisconsin casinos and they are nice too, but I seem to walk away with more in my pocket at Menominee, even if it is a small amount.

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Didn't stay at the hotel. Food was good. We ate at the bingo snack bar for lunch, not bad. We ate at the resturant for dinner. Food was good and plenty of it.



My wife was not happy with the slots. They seemed to take her money (o really). Table games were fun. We? had dealers that would talk to you and joke with you. Had an exceptional time at craps. Pit crew was outstanding.



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Overall rating 
 
3.4
Slots 
 
3.0
Table Games 
 
5.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0
Reviewed by AHHCRAPS May 09, 2009

good time


Didn't stay at the hotel. Food was good. We ate at the bingo snack bar for lunch, not bad. We ate at the resturant for dinner. Food was good and plenty of it.



My wife was not happy with the slots. They seemed to take her money (o really). Table games were fun. We? had dealers that would talk to you and joke with you. Had an exceptional time at craps. Pit crew was outstanding.



?

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Fun casino with great paybacks on points during the week, This casino is located about 4 miles out of Shawano and if you are staying at any of the local motels they offer gambling coupons so cost of motel is very reasonable.



They sent monthly cashbacks offers and have great entertainment on the weekend.

Overall rating 
 
3.0
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
1.0
Reviewed by Sharon April 19, 2009

Rate casino


Fun casino with great paybacks on points during the week, This casino is located about 4 miles out of Shawano and if you are staying at any of the local motels they offer gambling coupons so cost of motel is very reasonable.



They sent monthly cashbacks offers and have great entertainment on the weekend.

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Slot are good. Never lost a lot. Many .01, .02, and .05 machines. Double points on senior day. Easy to get $5 to $10 back on regular play. Slot club members get regular incentives in the mail. 5 to 10 dollars or more depending on play.



Nice hotel rooms. Friendly helpful staff. If you smoke, gift shop sells cigs 8 to 10 dollars less than the going rate per carton.



Buffets are lousy. Order off the menu, or get a pizza at the bar. Go there 2-3 times a year. Don't do table games.



?

Overall rating 
 
3.7
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
2.0
Reviewed by Harris Seybold November 25, 2008

Keshena


Slot are good. Never lost a lot. Many .01, .02, and .05 machines. Double points on senior day. Easy to get $5 to $10 back on regular play. Slot club members get regular incentives in the mail. 5 to 10 dollars or more depending on play.



Nice hotel rooms. Friendly helpful staff. If you smoke, gift shop sells cigs 8 to 10 dollars less than the going rate per carton.



Buffets are lousy. Order off the menu, or get a pizza at the bar. Go there 2-3 times a year. Don't do table games.



?

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