Review Detail

 
Monarch Casino Black Hawk
Colorado
(Updated: April 27, 2017)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
1.0

Don't come to the Monarch

I beg all who have options not to come here as they have the worst customer service ! Do not make the mistake of trying to ask for customer service when the machine doesn't work or the volume is off or the system will not function properly. Prepare to be scolded by bartenders / kitchen staff / security. Don't expect to get help when you have to speak to Joe the manager either ! 

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