Hours: 9am-3am/ 24 Hours (Fri/Sat) Restaurants: 3 Games Offered: Slots, Video Poker, Video Blackjack, Poker Overnight RV Parking: No Special Features: Live thoroughbred racing seasonally. Daily simulcasting of thoroughbred racing. Outdoor shopping area with over 20 shops and restaurants.
Cheated out of high hand jackpot I was cheated out of a $500 high hand on a technicality on Dec 16, 9:30pm. I never mucked my hand. Dealer name: JJ Table: 5 I won a pot without showdown having quad 4's. I tell JJ to look at my hand. He puts the cards in the muck. I say, "No don't muck it. Look" He looks He goes to muck my hand. I say, "No, high hand" JJ announces "High hand" Cards are still in the muck WTF?! I get cheated out of the high hand. I used to be a semi-regular here. I don't know if I can play here anymore or recommend this place. I hope upper-management makes this right.
We all have choices. I have stuck to Gulfstream for years and have given up going to other casinos. One determining factor is winnability. Another factor in choosing this casino was the rewards program. Both have deteriorated to an unacceptable level. The casino promises reward gifts and severely under estimates and under delivers. Trickery at best. they advertise and motivate players to come play for points and "while supplies last" means a few gifts. At over 9000 points in a month there were no 4000 point gifts and no 8000 point gifts had to settle for 2000. Next month over 5000 points early in nightnot 4000 point gifts but same low quality 2000 point gift. Don't be fooled don't trust heir ads. They only over promise and under deliver Move on find a better casino
They had this promotion for a while for new members, when you sign up, put 5 points on a card I believe, you will get to spin this electronic wheel and a chance to win up to $1000. They even had this promo posted on a billboard right by the casino. I got to spin that wheel when I signed up with them, I won $10. So a while later I wanted to take my friend over, so I called them to see what promotions they had for new members, they said still same wheel spin, so my friend came with me and while he was at the players club, I was at the slot machine, so we started playing on his card to put points and once he reached whatever they requiered (I beliebe 5 points) , I told him go get that $1000 lol! So next thing you know, he is coming back with $10 on a card. And he said they told him that the spinning wheel is out of service. SO I asked for a manager, and I told him, I called before coming and you confirmed that my friend will get a chance to win up to $1000, so what's up with this automatic determination of $10??? Who gets to decide? And if you get to decide that, and your wheel is broken at least for inconvenience give $50 or something... Guess what he wispered in my ear? lol... He said that no one gets more than $10 on that spinning wheel that's why they just automatically gave him $10. And I told him, so you're saying casino is lying about this promotion? He said "pretty much". And that came out from the manager of the casino!
Where is the state of Florida looking at? I thought there supposed to be some kind of regulations for the casinos??? Or false advertising is all of a sudden legal? Another bs is that I get these scratch offs in mail saying a chance to win 400k and everytime is $10.
Very disappointing slot machines. I saw many sad faces of the players there. The bonuses didn't pay well. Would not recommend playing slot machines here--unless you're a glutton for punishment. I'd like to rate the slots a 0 out of 5 stars, but the least I'm able to vote is a 1. However, I am impressed with the design of the fountains, statues, outside the casino. Nice architecture. This place could be fun with a better payout percentage for the slots.