Review Detail

 
Harrah's Joliet
Illinois
(Updated: January 17, 2011)
Overall rating 
 
3.6
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
2.0

Reduced buffet hours

Stayed 01/09/2011. The buffet now is only offered for dinner:
Hours: Daily: 4pm - 10pm
Daily Specials at the Union Station Buffet
Monday - Thursday $16.99
Friday – Seafood Extravaganza $26.99
Saturday – $22.99
Sunday – $18.99

Mosaic is now open for breakfast. Not a great review for the breakfast. My order was totally messed up...it wasn't my order. The waitress blamed it on the cook. It is just as much the responsibility of the waitress that she is grabbing the right plate as the chef to prepare the order correctly. Had to request a refill of my coffee. The orange juice goblet was sticky. I ordered hash browns received American potatoes. Ordered wheat toast and received white toast. I was also put off by the blue jeans and T-shirts that showed the bare overflowing skin of the female waitstaff. There was a young bus boy that did look sharp in black pants and shirt. I would have rated Customer Service 5 Stars if it wasn't for the restaurant service.

The hotel room was very comfortable as usual and as expected. Hotel staff was great. Machines were tight.

Was this review helpful to you? 

Comments

 
 
Ordering 
 
 
 
 
Powered by JReviews

Latest Forum Posts

  • Facebook
  • Twitter
  • Youtube
  • Pinterest
  • Instagram
Copyright © 2018 American Casino Guide. All Rights Reserved.
Joomla! is Free Software released under the GNU General Public License.