Rivers Casino

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Rivers Casino

Details

Address
3000 S. River Road
City
Des Plaines
State
Illinois
Zip Code
60018
Country
United States
Phone
(847) 795-0777

Toll Free Number: (888) 307-0777
Restaurants: 5
Buffets: L-$19.95/$25.95 (Sun)
D-$29.95/$39.95 (Tue)
Casino Hours: 9am-7am Daily
Casino Size: 43,687 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Mini Baccarat, Baccarat, Caribbean Stud Poker, Three Card Poker, Pai Gow Poker, Spanish 21, Texas Hold'em Bonus, Mississippi Stud
Overnight RV Parking: No
Special features: Closest casino to O’Hare airport. Free lounge entertainment nightly.

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User reviews

15 reviews

5 stars
 
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4 stars
 
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(5)
 
(9)
Overall rating 
 
1.5
 
1.3  (15)
 
1.6  (12)
 
1.7  (15)
 
1.1  (15)
 
1.5  (15)
 
1.2  (12)
 
2.1  (15)
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Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
(Updated: January 11, 2018)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

Do not go there

I have been a frequent visitor of the rivers since it opened. This is definitely the cheapest casino I have ever visited. Besides the impossible payout ratio, the machines are broken, kiosks broken or they close huge section for money drops during busy hours. The are to cheap to pay a night shift. Try to find a vip host or get comps and you are wasting your time. They must require heartless soulless robots to work hear. I wish a local media outlet or the fbi would expose this place. Until that happens they will keep reading in the suckers. If your from out of town do not fall into this trap and spread the word.

Was this review helpful to you? 
(Updated: August 19, 2017)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

Do not go

This place is a complete waste of your money don't even bother going near it

Was this review helpful to you? 
(Updated: May 09, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Slots

I have been coming here for 5 years now every week and only won the jackpot 2 times. 9 out of 10 times you will walk out with no money. 

Was this review helpful to you? 
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

This place is a loser, every time

I go to the casino on fridays after a long week. In at 10 and out by 11. Minus the 150 I bring in. Every time. Coincidence? I don't think so. Bullshit. I have tried and tried. It's so convenient but I do agree with the others. It's for visitors and losers. No more for me. Good luck losers!

Was this review helpful to you? 
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
5.0

Donate without Benefit of Tax Deduction at Rivers

VIP at Rivers Casino, stands for: View Idiot Person. When the Casino opened, it was possible to win. 3 years later... you can drop hundreds to thousands of dollars and leave there without a dollar in your wallet.

Depressing place to play, people are disgusted and out-raged by the constant loosing here.

Spoke to GM and his attitude was very poor, when you treat your high rollers poorly, then the average player is definitely not being treated well at all.

Staff people are wonderful but they too remark on the management style, most recently a employee mentioned a new rating system that evaluates their job, one strike and you are OUT. If an employer treats
their employees BAD, then my expectation of being treated well as a V.I.P. is not REALISTIC.

I AM TURNED OFF 200%. Does the GM care,,,, NO.

Was this review helpful to you? 
(Updated: January 02, 2015)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0

Bad attitudes at this casino

The worst casino I have ever been. Horrible service at the restaurant. The waiter did not bring the order correctly and instead of apologize he was smiling. At the casino the dealers were very rough. I will never go there again.

Was this review helpful to you? 
(Updated: December 25, 2014)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

cheapest casino?

They are the worst/cheapest casino in the world ever. The vip room is 100 percent a joke totally worthless. Lowest percentage payoff on slots. Google Illinois Gaming Board and click on monthly reports and see they keep the highest amount of percentage against the player. The new general manager is proud they are the cheapest, this is by design he says. Go play at any other casino. They make 36 million a month.

Was this review helpful to you? 
(Updated: September 17, 2014)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

the greediest casino ever?

nothing to enjoy....the worst payouts for slots, all are high bets and it takes about 20 pulls on average to get a push! the only people smiling are the phony employees....small, lame amenities, worthless players club with few offers.... many other casinos in the area....spread the word, go any place but here!

Was this review helpful to you? 
(Updated: July 01, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

This place is Tight and no GOOD!

I spent over 2 grand at this place in one night and countless of thousands since the place opened up. You can't earn any cash with the comps they offer. I just won a couple jackpots at Grand Victoria in the beginning of this year. No matter how much i bring to Rivers its always a short losing night!!! I can bring one to two hundred to Grand Vic and spend six to 8 hours there or even be there to close and leave with some money to deposit in the bank.... Rivers is way too tight and the service sucks!..... I always get taken care of at Majestic, Hollywood & Grand Vic plus Horseshoe!!!

Was this review helpful to you? 
(Updated: May 03, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

I don't like this place

after spending about $500 in this place i found that most of the penny
slots pay out on the low percentage. the reason being when you get a bonus round for example china shores it gives you about 40 spins and most of them are loser spins
Definitely forgo this place on your next trip here to chicago. Stay away from the place it is a tourist, trap all eye candy. You're better off going to indiana or elgin.., casinos.
because they pay out better on the machine percentage.

Was this review helpful to you? 
(Updated: February 29, 2012)
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

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They have a decent amount of table games. Problem is they're very packed. usually the ones that are not packed are way out of my comfort zone. I got no problem wagering like 20 max on a single hand, but seriously, who is Rivers Catering to? It's an okay atmosphere, but I've been treated rudely, when asking about how mississppi stud is played to the dealer. He said it was like Hold'em. He didn't tell me I had to wager each time, I got to the streets. All the other games are decent. I wish there were more BJ Tables, and another 4 card table. And with the BJ tables, I would like other side bets offered like in horseshoe.

Overall, it's nice, and I like going if I got some money I can afford to lose (worse case scenario) And if I win it's usually no more than 100, but if I lose, it's at least 100, but no more than 200. Either way, it's okay a few times, but we have other casinos in chicagoland, so take your pick. Try it out maybe once if you want to. But the Grand Victoria is much better.

Was this review helpful to you? 
(Updated: January 24, 2012)
Overall rating 
 
2.6
Slots 
 
2.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
4.0

Rivers Full Review

Rivers Review: New casino near Rosemont in Des Plaines, IL. Conveniently located by O'Hare Airport and approx. 30 minutes from Downtown Chicago.

Parking/Transportation: Parking is FREE. They have two parking lots. One is an outdoor parking lot with no covering and the other is a innovative parking garage which has green and red lights above each parking spot. A green light above the parking spot indicates that the spot is currently open and a red light indicates it is occupied. I have never used the parking garage so I do not have any firsthand experience parking under it.

You can take the Blue Line El Train in Chicago to the Rosemont stop and take a free shuttle to the casino. It is also not a very far walking distance on a fair weather day from the Rosemont stop.

Gaming:
Clearly, this place is a rip off as it relates to slot machines. Not many penny slots at all. Where is the video poker? Where are the blackjack machines? Very disappointed in their gaming floor. Their table games are always packed.

What needs to be done is for them to add a second floor and renovate the place. I'm sure the politicians would pass an expansion through as Illinois is hurting for tax dollars right now. When and if they expand, I would hope that they would add some more penny slots and video poker machines. They have a very poor selection of games right now and the floor is really cramped. It's very hard to walk around this casino without accidentally bumping into someone, especially if you go on the weekend.

Restaurants:
There are many restaurants inside. If you have ever been to the Hard Rock Casino in Las Vegas, the layout is very similar. Most of the restaurants are located along the outer walls of the casino with the slots machines and table games located on the inner area of the casino.

I ate at the Canopy buffet once, the first week the casino opened. It is very pricey, although they have different prices for breakfast, brunch and dinner. We had the dinner. Although it was pricey, it was worth it as they had some nice pork offerings and many different options that you normally don't see at a non Vegas buffet.

I ate at Flipt Burger on many occasions and actually just go to the casino now to eat there as the gaming is not conducive to my needs. The Blue Burger is a masterpiece with nearly a half pound of grilled hamburger, carmelized onions, soft melted blue cheese on a freshly baked bun. You can add fries for $2 and cheese sauce for the fries are another $1 extra. They also have shakes and different wines and beers for sale. Their shakes are pretty good too.

Misc.:
They have a players club but since I rarely play there I never receive any offers in the mail. I played the most $5 at a time and still have not received any mailings from them. They would be smart to at least offer a mailing to ALL of their players card members with some type of coupon for the buffet or Flipt burger restaurant.

Their Players Club needs to be improved a lot.

Finally, I wish they would build a showroom somewhere in this building so mid to major name stars can attend and have Vegas style shows. This would add a lot of excitement to the place.

Was this review helpful to you? 
(Updated: October 11, 2011)
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Save your money

This casino is so close and convenient.....but I don't think I'll be going back. I'm going back to Horseshoe or Potowatomi. I have been three times, and never had a good win. In fact, have lost a sizeable sum each time. These slots are extremely tight. The casino is small and crowded. They do have a nice selection of some of the newest games. But if you can't win even a good pot once in a while....what's the point? My friends have had the same experience. Players club is a dud. Based on what I have spent I would expect some nice comps or discounts. But i get in the mail a $5 slot coupon. Five dollars? Really? How cheap is that? Not even a free buffet or free drink ticket? It's just not worth it. I'll make the longer drive.

Was this review helpful to you? 
(Updated: September 20, 2011)
Overall rating 
 
1.4
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Rivers Casino

Too small, too crowded - not enough room in aisles - too noisy, and not at all inviting or friendly. Obviously set up for out of town tourists with little or no perks for locals. Pricing in restaurants is high and quality is lacking. I believe most locals give this one or two tries and then move back to their previous haunts in Indiana or Elgin, or Joliet. If you're not excited to play there, why bother? The others seem to appreciate local traffic and extend offers to keep you coming back. Not the case with Rivers.

Was this review helpful to you? 
(Updated: September 15, 2011)
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

another loser

Not impressed ,the best part is the parking,it's a brand new facility but too small. The restaurants are small and the buffet is way too expensive. There is a small number of 25 cent video poker machines and 2 cent slots. My wife and I have gone 3 times (on birthdays) and I haven't had one winning session. Even though it's closer than others, I don't think we'll give up our Indiana favorites.

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