Isle of Capri Casino - Waterloo

 
2.4 (20)
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Isle of Capri Casino - Waterloo

Details

Address
777 Isle of Capri Boulevard
City
Waterloo
State
Iowa
Zip Code
52701
Country
United States
Phone
(319) 833-4753

Toll-Free Number: (800) 843-4753
Rooms: 170 Price Range: $99-$200
Suites: 27 Price Range: $159-$280
Restaurants: 3
Buffets: B-$10.99 (Sat/Sun)
L-$12.99/$15.99 (Sun)
D-$17.99/$19.99 (Fri/Sat)
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Mini-Baccarat
Casino Size: 43,142 Square Feet
Overnight RV Parking: Free/RV Dump: No
Special Features: Land-based casino.

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User reviews

20 reviews

5 stars
 
(0)
 
(2)
 
(6)
 
(8)
 
(4)
Overall rating 
 
2.4
 
1.6  (20)
 
2.7  (14)
 
2.5  (20)
 
2.1  (20)
 
2.5  (20)
 
3.3  (15)
 
2.6  (20)
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Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Overall rating 
 
2.7
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
4.0

Horrible slots

There is not even any play on the slots Put a$20.00 and figure out what does because doesn’t do anything but suck money in $100.00 in under half hour. Fun and play HA NOT HERE what a waste of gas and money. Ownersahould be made to play there own slot. So many trips of same crap. We use to go weekly now maybe once every couple of months. AND ONLY PLAY MIMIMUM. WOULD NEVER SUGGEST GOING HERE TO ANYONE. 

Was this review helpful to you? 
(Updated: November 04, 2017)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

Downhill slope - 2nd worst payouts in state! Avoi

Slots 88%, second worst in Iowa. Players club, .1 free play OR comps. Meskwaki .33 fp AND comps. Stingy on top of bad payouts. Not enough cashiers even on weekends. Table games, dealers annoyingly yelp "for the crew" on each toke. One more reason not to tip. Some good dealers, most bored and rude. New owner closed poker room. Thought new ownership might improve things but getting worse. Slogans "play more be happy" and "feel free to feel free". Wow. Their mascots are denim jump suited old ladies! Brilliant! Hopefully Cedar Rapids gets a casino cuz this place NEEDS some competition. 

Was this review helpful to you? 
(Updated: February 01, 2017)
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Worst Gaming Experience Ever

Worst gaming experience ever. Spun over 800 times to get a bonus only to get less than $5 ... and that happened on more than one machine. Slots weren't tight...more like turned off. Was so bad asked supervisor for a report on payouts. Was told I wasn't privy to that info. Asked what I was entitled to under Iowa Casino regulations and was told she didn't know. I asked for the gaming board information so I could write to them. She told me she didn't have that info and if I wanted it to look it up on the internet. I know gambling is for entertainment purposes only - not to get rich but don't play at this casino if you can't afford $100 every 15 minutes betting just the minimum. My "comp" room was extremely costly. Lone Wolf restaurant was the only positive of my stay. I will patronize other casinos but this one is off my list. 

Was this review helpful to you? 
(Updated: February 04, 2016)
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Had enough

This is the end for me. My wife and I used to visit the Isle all the time. We looked forward to getting away for the weekend to relax in our (comp) room. We also enjoyed playing slots win or loose. It all seemed to balance out. Win a little bit. Lose a little bit. But several things happened. Kids running up and down the hallway slamming doors. Then loosing hundreds of dollars on your slots. We stopped going for many months as we felt the fun was over. Then we decided to give the isle another chance. Went last night (Sat) and lost almost 500 on two machines. Your profit margins versas your payouts are way out of line. Thanks for the memories. I hope other patrons read this and learn. PS;I hope the sale of the Isle goes well. Maybe the new owners will succeed where you have failed when it comes to your customers.

Was this review helpful to you? 
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0

Play more, be happy? Ha, getting tighter and tight

When this casino first opened, their payback was 92%. That was one of the best in the state, though still somewhere you don't want to go too often. They have gradually dropped to now a bit above 89%, the third WORST in the state and closing fast. To add insult to injury, they have been beating to death their new "Play more, be happy!" advertising campaign over the last couple years. I think it started about the time they cut the slot club points by over half.

I think this place actually has a chance to go out of business once they have bled all the suckers and addicts dry. That's saying something for a casino with no nearby competition. They want their customers money as QUICKLY as possible, entertainment be damned. Play more, go bankrupt faster is more like it!

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