HOLLYWOOD CASINO IN TUNICA
I WAS ROBBED AT HOLLYWOOD CASINO IN TUNICA MISSISSIPPI AND THE CASINO DIDN'T EVEN GIVE A DAMN ... THEY WOULDN'T EVEN CALL THE POLICE..
On 8 /14 /16 I visited Hollywood Casino in Tunica Mississippi. I had just recently started coming back there with a friend after many years because I never particularly like the place but we decided to go there for a visit. I had been back there 3 times when my money was stolen from me out of one of the slot machines.
I had heard a contest announcement on the loud speaker and got up to swipe my card on the promotion center computer about 20 feet from where I was at. I left some of my Casino mail promotions on the machine and turned my chair up, and walk away for about for about 30-60 seconds, the machine no more than 20-25 feet away from me. I even turned back to watch my machine which was in a very short distance view and before I could get back to the machine, my money was stolen. It couldn't have been much more than 30-60 seconds and there was people and security all around.
Immediately a Casino employee walked by whom appeared to be a Security guard. As soon as I said it, this "GUARD" called the THIEF / guy whom he apparently thought had committed the theft by his name. He called him "MICHAEL. How suspicious is that? ThIs Casino employee KNEW THE GUY BY NAME , if he wasn't an employee, he was dressed like one and when I told him what was going on , he looked at this other guy, called him by his name right in front of me yet he did nothing to pursue him hold him there so they could question him or try to stop him from exiting the Casino. This ""GUARD" said something to me quickly , exited towards the back employee area of the building , disappeared and I never saw him again.
That part of the building has bathrooms and employee related spaces and that's where he went so I have to believe that he was a Casino employee,. Whether these facts bare out exactly the way I remember them or not, I left there will a bad taste in my mouth after the things that were said to me, how I was treated and how little these people care whether you get your money back or not and they made it ABUNDANTLY clear that they had no intention on pursuing it legally. They even told me they wouldn't call the police and If I wanted to do it, I had to do it myself.
Personally the way the entire thing went down, the fact that this employee called the man by his name, leads me to believe that he infact KNEW THIS PERSON for some reason and I have to believe it's either because they were WORKING THIS SCAM TOGETHER, or because they KNEW THAT THE GUY WAS A THIEF ...
Even under those suspicious conditions, they told me ""IT WASN'T THE CASINO'S RESPONSIBILITY , THERE WAS NOTHING THEY COULD DO BUT ASK THE GUY TO GIVE ME MY MONEY BACK AND THEY SAID THEY WOULDN'T EVEN FILE A POLICE REPORT""( at different points in our conversation).
The manager ( or the guy I was led to believe was the manager) ONLY decided to have me right a short summarization of what happened ( he told me to make it short) AFTER I asked several times what they intended on doing about it, if they were going to call the police and AT LEAST make a police report. I'm not going to lie, I got somewhat aggitated and angry when I found out that they don't give a crap about the patrons of their casino enough to FILE A POLICE REPORT even under these circumstances.
To be honest, I believe they don't call the police because I believe they don't want this kind of NUSIANCE information to be exposed to the public and I believe that they know this is going on and they know that what I told them about this employee , that it makes the Casino staff look involved.
I even asked them for a picture of the guy so I could post it on the internet ( yes they had video footage of the entire thing) to warm people .. I went around the Casino and warmed people all throughout the Casino before I left about this apparent scam.
It wasn't about the money because it was only a little over $60.00 and it still isn't, . It was about their uncaring attitude about the entire thing and they practically blamed ME FOR Walking 20 ft from my machine and because I got robbed. That's certainly the way it sounded and that's EXACTLY how they made me feel more than several times with their commentary ..
The entire procedure was a complete failure. They took FOREVER to do their jobs and even when the Guard ( who apparently knew who did it) deserted me, they still blamed me..
Within seconds of that time, the guy was still walking away, the 1st Casino Person ( he appeared to be) Walked off and left me there while the theif left with my money.. He never returned. He never tried to stop the guy or anything.
Within a minute or so, another security person came by, I told her what happened, She contacted someone else, He came over and I told them both what happened and then they said "" I will call someone '.. They left ,went somewhere else, then another Lady showed up.. I told her what happened..
By this time I was getting pretty irritated because as you can imagine, In the amount of time all this was going on, they didn't seem to be in any hurry to catch the theif or even get my money back.
They even proceeded to tell me things like .. "" There's nothing we can do about it but try to see if the guy is still in the Casino and see IF HE WILL GIVE YOU YOUR MONEY BACK". Think about that. If you are playing in a machine on Hollywood property, someone steals your money, the Casino blames you and NOT THE THIEF .
This guy didn't just happen upon me and my machine. He was watching . It happened so fast, this guy was a professional and I absolutely believe there were others involved in it because it went down so fast, I was barely away from the machine for 30-60 seconds in within spitting distance , and looking in that direction and this guy so was so fast it was apparent that he was there to target Hollywood Casino Patrons and I have little doubt, he will do it again and again because THESE THEIVES ALREADY KNOWS THAT HOLLYWOOD CASINO DON'T GIVE A DAMN and they won't really even try to get the money back and they even go so far as to say ""They can't MAKE him give it back".. Even when they have the theft on Camera,
They even have the ticket number , they know how much he stole and they even knew that he already cashed it out and they probably knew that he had already left from the way things sounded. One things for sure, They weren't going to help me get my money back and they even told me it wasn't MY MONEY ANYMORE , IT BELONGED TO THE CASINO ..
You would think I walked out of the Casino or had gone somewhere off to the other side and had been gone for hours and someone just happened along and took my money. We all know this wasn't the case and they even said ""HE TOOK YOUR MONEY AS SOON AS YOU TURNED YOUR BACK, WE HAVE IT ON VIDEO". yet they refused to go after him or pursue him criminally and told me out of their own mouths that they "WOUND NOT CALL THE POLICE TO EVEN MAKE A REPORT"" ..
. What kind of bull malarky is that? They state they KNEW he stole my money but apparently they don't care and they won't even really help you retrieve it and they won't even bother to pick up the phone and call the police. How do you people THINK that makes patrons of your Casino feel knowing you won't even call the police when they ARE ROBBED and you turn around and tell them that ""THE MONEY DOESN'T BELONG TO YOU ANYMORE BECAUSE YOU ABANDONED THE MACHINE"..
That's the biggest bunch of malarky I've ever heard and if it isn't criminal, well it should be. You are as bad as the theives who stole my money!
I believe the Casino is very aware of this problem because they made every excuse in the world to blame me for it, not pursue the guy, ONE FEMALE MANAGEMENT EMPLOYEE EVEN TOLD ME """ IT ISN'T YOUR MONEY ONCE YOU LEFT IT IN THE MACHINE AND WALKED AWAY , IT BELONGED TO THE CASINO AND THE MAN WAS ACTUALLY STEALING FROM THE CASINO, NOT ME""... You let that sink in..
You don't THINK THEY KNOW WHATS GOING ON IN THAT CROOKED PLACE?
Think about what that says. They basically say it's ok to steal from our patrons and we don't care and we won't even call the police and file a report. How can you feel safe in a place like that with this sort of criminal behavior going on?
First they told me that they couldn't make the guy give me my money back.. Then they told me it wasn't my money at all, that it was the CASINO'S MONEY and they even told me THEY WEREN'T GOING TO FILE A REPORT ON IT .
Think about what that says to these Criminals when HOLLYWOOD Casino ALLOWS these people to steal your money , they won't even prosecute, they tell you the money isn't your money any longer, it's the Casinos and they WONT EVEN FILE A POLICE REPORT..
They won't file a police report because they KNOW SOMETHING IS GOING ON IN THEIR CASINOS THAT IS BAD OR ILLEGAL AND THEY DON'T WANT TO GET THE POLICE INVOLVED and they don't want word to get out that their OWN EMPLOYEES ( they sure look like their employees) may be involved in it..
They won't protect you or your money and they basically told me to get lost and the way they talked to me, I was pretty sure they didn't give a damn about my $60.00 nor actually trying to retrieve it. I stopped going to that Casino a long time ago because I didn't feel particularly safe in the environment ,especially later into the evening or night but this happened in BROAD DAY LIGHT in the morning time.
All I can tell you is, Watch your money. Watch your machine and don't expect any help from these people if something criminal happens on their property. They flat out tell you it's your fault because "YOU WALKED AWAY FROM THE MACHINE "" and "" THERE'S NOTHING WE WILL DO ABOUT IT " " and we "WON'T EVEN FILE A POLICE REPORT " because that's how little they give a shit about anyone that comes there.. Maybe I wasn't rich enough to suit them
All I can tell you is, I will never spend another dime in that place. I will tell everyone around here about what happened and how I was treated and I will post this story on every Casino, complaints forum , Craigslist and News agency outlet that will allow me to post it and I intend on notifying the State Attorney Generals office and file a criminal nuisance report as well as the Mississippi Gaming Commission for what good it will do because there's no way this Casino can stand there and tell you """ITS YOUR FAULT BECAUSE YOU LEFT YOUR MACHINE"" , allow people to steal from you , blame you for the entire thing and then they won't call the police??
They won't call the police because they know if they get the police involved and these type of things keep getting reported ( as I'm sure they are happening regularly after the way this all went down) because they don't want to become a nusiance and the more of these reports that are filed, the more likely they are to have problems with County, State and Federal Regulatory agencies as well as State and Federal policing agencies.
I've been going to the Casinos off and on for years. I've never had anything like this happen and I've been to every Casino on the strips more than XX over the years . They even asked me "" "Have you ever left your machine unattended so this could happen before"",. . I was like , why yes I have but apparently I have been going to places that had better security and they actually cared whether you got your money back or not" and I have NEVER been treated with such an indifferent attitude by the staff in ANY Casino.
I may not be a millionaire , and I may not spend as much money in these Casinos as a lot of people but I have been a patron to the Tunica Casinos from the time they were first built ,and out of the many I've solicited over the years, seen come and go, I can honestly say I have never been treated this way before and I have never been involved in something that seemed as shady as this.
It's like they knew who did it and they were going so slow about doing anything, I had to go through so many employees, that by the time they actually viewed the tape and said the saw the person on the video, it was way too late. There was no way to catch up with this person by the time they got themselves cooridinated enough to do their jobs and purse this criminal and I guess it really didn't matter to them anyway, because as they stated, they never intended on pursuing him criminally anyway . Hell they blamed the entire fiasco on ME!
They certainly didn't get in any hurry and this guy had PLENTY OF TIME TO GET GONE and to be honest, from what they told me from their own mouths, they weren't going to do a damn thing about it anyway, even if they caught him.. NOt even call the police.. THEY TOLD ME THAT THEY WOULDNT CALL THE POLICE and even bother making a report.
The entire thing sounds very suspious to me and it sounds to me like a SET UP .. They covered this criminals ass from the onset , in the time they gave him to get away, nothing could be done anyway and like they told me themselves, they WOULDN't / COULDN"T make him give me my money back and they WOULDN'T EVEN FILE A POLICE REPORT ... They told me the money wasn't mine and that IT BELONGED TO THEM BECAUSE I ""ABANDONED MY MACHINE FOR 30-60 SECONDS"" .. I guess they don't care if this guy stole from THEM either?
Pretty suspicious don't you think?
So , Hollywood, If you haven't already "Burned my rewards account ".. Have at it. I've never been treated more like a criminal in my entire life and the thing is, I wasn't stealing from this guy or the Casino, he was stealing from ME , or if you believe the female staff member , it was the CASINOS MONEY .. One things for sure, whose every money they consider it to be, they don't give a damn about catching this thief and they don't care about you getting your money back.
I was just lucky that it was only a little more than $60.00. After going through this fiasco, I wouldn't have a hard time believing there to be more than many others who have gone through something like this in this Casino ( and more than likely on other Hollywood Casino properties, if this is actually Hollywood Policy as it was told to me by their own employees) , and many of them have probably lost a lot more money than me only to be told "" IT'S YOUR FAULT,"" for trusting this Casino , their security people in the first place and thinking they at least had the integrity to do the right thing and at LEAST call the police and tell them ""THERE'S A THIEF RUNNING AROUND IN HOLLYWOOD TUNICA CASINO AND IT NEEDS TO BE INVESTIGATED"
. They wouldn't even pick up the phone call the police and make a report and the thing of it is, we all know that I'm not the only one that this has happened to. I've been going to Casinos in Tunica off and on for many years and this was just my 3rd visit to this one in many years and right off the bat I was ROBBED AND TREATED LIKE I WAS AT FAULT.
It may have been my fault that I became a victim of a PROFESSIONAL THIEF who works out of this casino. I can second guess it myself , but It wasn't like I walked to the other side of the building where the machine I was playing on wasn't pretty much in site, This criminal hit fast and hard. It only took him seconds.
The bad thing of it is, I guess I could have stomached that I made somewhat of an error in thinking that I was relaxing in a safe environment. What I can't stomach is how uncaring these people were that I became a victim on their property and even worse, they were pretty ugly about it and they REALLY don't give a damn whether you get your money back or not. How do I know that? Because they told me from their own mouths that "" WE AREN'T GOING TO CALL THE POLICE AND REPORT ( THIS THEFT) If you want to call them you can call them yourself!'..
I can only imagine how many others this has happened to at this Casino. I can only imagine how many others have lost WAY more money than me. One things for sure, I've patronized Every casino ever built in Tunica Mississippi many times over the last decade or so, but this is the only one where this has ever happened to me and it sure wasn't pretty.
To be honest with you, I felt more like a criminal than a victim after the way these employees handled this situation and I can't see myself ever going back there. It was completely embarrassing to me, not so much because some rogue stole my money, but because of the way I was treated and pretty much left abandoned to deal with the entire thing myself.
Stay away from the buffet
I just used my buy one get one free buffet coupon in the 2010 American Casino guide at the Hollywood. What a mistake!
We were staying at another property and went to eat and play slots a while. We paid for one buffet and got the other free although I paid $2 more than the person in front of me paid for his. Well, when I went to the buffet, I saw sushi and thought this was great. However, they had it in an enclosed area so I waited for someone to serve me. After 5 minutes and 3 of us waiting, I finally got the server who was cutting prime rib to come over. Then, I also got a slice of prime rib. I put a piece of sushi in my mouth and was shocked to find that I could not bite through it. I had to spit it out and cut it with a knife. After trying to chew it, I gave up. It was like a rock. I hit it on my plate and not one grain of rice came off. Apparently, it had sat all day if not longer and was dried out. I did take it up and ask the cook for the area who had now appeared when it was made. Being Oriental, he acted like he didn't understand English and only mumbled some words and turned and went back in the back. Later, another cook joined him and I saw them take a piece of sushi and feel it. It was still out when I left!
I then tried to cut the prime rib and found I could not cut it. I asked the waitress for a sharp knife and did manage to cut it. However, chewing it was not doing any good. And did I mention that the horseradish sauce was really sour cream. Someone had switched the spoons.
I gave up on this plate and tried fried chicken and a baked potato. However, I noticed a pattern with all the food, it seemed dehydrated like it had been sitting for hours. The fried chicken was so dried out that it came away from the bone in one piece and was impossible to chew. The potato was also dried out. I did eat a few boiled shrimp but they had almost no flavor.
I gave up and went to the dessert area. On the top rack, there was two pieces of dark cake and one piece of cheese cake. That was it! There were several pieces of pie and chocolate covered donuts that were like rocks. I tried the cake. Nope! It was too dry to eat. The lady at the next table had the other piece with the same result.
I then asked her about her meal and both her and her husband agreed nothing was worth eating. However, they were staying there and their meal had been free. With that, I got up to leave and the host made the mistake of asking me how my meal was. I told her in all the 25 years I had been visiting casinos, this was the worst buffet ever. She seemed to understand and offered to refund my money which I accepted.
Since we had not eaten and needed to go somewhere else to eat, we did not play any slots which is why I rated everything else a 3. I highly suggest you look at this buffet before you eat there.
This casino is going down hill. It is getting really tight on giving out free play/ room comps. The customer service, is far from them being nice to their guests. The machines are also getting tighter, for the money that you put in there. I play quarters, and ought of 30 spins, I got a 2 coin return.
Front Bar drunk deadbeats
The front bar has the same old deadbeat drunks sitting and not playing. maybe a quarter (25 cents) every hr. or so. The fat old man usually with a red cap on and his friend with his beer in a koozie. The bartenders cater to them, free beer haven't seen either one of these men leave a tip yet. They give them free comps for meals and maybe they might have spent $10 in 10 hrs. The red cap man even got his last meal in a bag to go later that night. Waved his card at the bartender and said comp,comp,comp. It was put right on there, I saw all of this myself. But if I spend 3 or 4 hundred dollars you don't have enough for one buffet? They sit and hold the same seats every week and usually every day, the first 2 seats on the end by the jackpot sign on the side by hotel entrance. One had the same color card as mine, but bartender said "he is a premier member". Well,m what am I? At least I tip and spend quite a bit of money.
Response to complaint
I wrote the earlier review concerning the terrible buffet. Besides posting here, I wrote the casino manager. Within a week, I received a phone call from the director of customer relations. He listened to my complaint and thanked me for taking the time and effort to let them know I had had a problem while there. He also invited me to come back and dine again. Well, I did and I will assure you my complaint was well addressed. The food was much, much better and I felt satisfied that my time was not wasted. My hats off to management for addressing a problem and getting it fixed. It's nice to see a staff that care that cares about their customers. I also stayed and played for a while. I didn't make a fortune but I had a good time and went away on the plus side. Thanks.
I tried twice to call for an RV Park reservation. The first try I dialed 0 as instructed and waited for the phone to be answered - and waited and waited and waited until I gave up. Tried again an hour later and got an operator who passed me on to information about the RV Park. I died on hold and gave up. I'll stay somewhere else.
problems with the front desk
When i first started going to Hollywood everything was real nice in 2002. in the past year everything has gone downhill.
The clerks on the first desk are very rude, i've been there almost monthly this past year so this isn't an isolated incident. The last trip i was on 8-21-09 i arrived around. 3:30, bought in suitcases and was told my room wasn't clean, but would go ahead and register me, ask what to do with luggage, this was my problem and the cleaning crew has until 6:00 pm to have room ready, but i could keep checking back.
We take luggage back to car. i check every 20 minutes and finally given a room, we get unpacked (planned to stay 3 nights) ready to go to casino and get call from front desk told we have to move because the carpet is wet. Told person it would take me about 10 min to get repacked. Waited and no one came, called the front was told no one would be coming to move me, i had to come back to the front and get keys for the different room.
When i got to front they acted at first like they didn't know why i was asking to be moved i told her not my request, they told me i couldnt stay in that room with wet carpet. This was such a waste of my time and not my fault.
If the cleaning crew has until 6 to get rooms ready why is checkin 4 pm? After all this someone calls my room and wakes my husband after 10 pm asking if room ok. He plays the slots some, but has a bad back and old neck injury he goes to bed early, he only comes to bring me i usually play all night. You can check how much i play and spend.
The trip before this i had to wait for room, but the only problem i had was with this girl wendy which two previous trips i have ask to make sure i get a room with the big chair and stool due to husband medical problems, he can't stay in bed the whole time. i was told there was no way for her to know what was in a room.
On one trip dealing with her we got room with no chair only the desk type, i came back to front and ask if we could change rooms, we had to take luggage back to car and checking back with front for information from house keeping on a room with a big chair, which took until almost 6 pm.
Any questions you have to the front desk if this isn't their job they don't know where to direct for an answer.? I don't believe this they just are rude. They should go through customer service training. They will not look at the person they are talking with.
The trip we were on 8-21-09 we were kept awake by someone's dog which barked all night. we ask about the hotel allowing animals and were told we are pet friendly, what about people friendly? We can't stay in rooms where dogs have been due to health reasons, are you going to pay medical bills?
I had to go to doctor on return home due this. if you are allowing the dogs to stay, there needs to be a list of rooms which arer people friendly, kept free of dogs.
I like dogs, but can't share a room with dogs. i could go on and on, you need more people working the floor, or change the machines to pay under $1,200 jackpot without having to sit 30 minutes to wait on someone to bring the money.
Good place to visit!
We have used the Camp ground with our RV a couple times. It's always a good time at Tunica Hollywood casino. Just the food is worth the trip to get there. Games are great also.
My Tunica favorite
I liked this little place. It reminded me of the smaller casinos in Vegas years ago before eveything needed to be so grand and opulently overwhelming. There were ? plenty of themed photos and hanging decorations, as well as cases that collected bits of various movies. Some of the cars from famous movies were there, including one from Back to the Future. They let me photograph any of this, but the shots did not come out too well.
I am not the best to evalutate the gamblling because I play only live limit poker, but their $3-$6 game is my favorite limit game. Perhaps I was there on a good night,but all up the Mississippi on my 21 day trip I found myself stuck in poker games where players dwindled away. At Hollywood the table was full of a mixture of young college kids and older players and the atmosphere was of a party. The girls ordered sex on the beach and then teased all of us older men into having sex on the beach with them.
I made money. The players would pay my better cards by staying with second best hands. The drink service was friendly and fast and the floor people and dealers were very easy and personable.
I was sorry not to have tried to stay there when I saw the little indoor pool and how it too was decorated and interesting. It was too cold to swim outside in March, but at the Hollywood I'd have had a good swim in the indoor pool.
I did not eat the buffet, but I did enjoy the selections in the little diner. Outside that diner each morning I could set up my computer and get free wi-fi on little metal tables.
Tunica casinos are spread out, but this casino is near Sam's Town and? Resorts so there is a cluster of three.
Am Shocked at Some of the Reviews
I have visited this casino several nights monthly since it opened over 16 years ago, I have never been anywhere that had the family-[like service as you get at the Hollywood. Doesn't take but a few trips and everyone starts calling you by name, including the maids emptying ashtrays in the casino. Most go out of the way to speak. The buffet is on line with most other casino buffets. Everything isn't always great, but I've never been that I couldn't find ample good food. You are going as a tester of food, as if you were home you wouldn't have 10 meats on your menu. If you go to eat at prime times, the food will be fresher than if you go at 1 A.M. Sounds like to me those complaining just like to complain. I've never seen bums occupying bar stools day and night. You play, or you pay. And if you sip on 1 bottle a beer every 2 hours, you are asked to let players have your seat. If you have to wait 30 minutes to get paid of on a $5000 jackpot, my God, be happy! It just shows they are busy paying others off as well. You cannot go wrong at this casino. If you have a problem and management doesn't work it out to your satisfaction, you are not at the Hollywood in Tunica,
Fun place to visit!
This was definitely a fun place to visit!
They have a large display of movie memorabilia throughout the casino.
There's a big water-filled area with a Titanic replica, plus an airplane hanging from the ceiling, a few specialty cars, and a large assortment of display cases with movie props and wardrobe items.
We didn't find any good video poker machines to play, but we did enjoy looking around the place!
HOLLYWOOD TUNICA --BUFFET IS CHEAPEST AND NOT ALL THAT BAD--THAT IS IF YOU COMPARE IT TO RESORTS. ROOMS ARE JUST FINE. RELATIVELY A SMALL CASINO IN SIZE. FAIR-TO-MIDDLIN DRINK SERVICE. ALL OF TUNICA'S CASINOS OFFER FREE ALCOHOLIC BEVERAGES TO PLAYERS. BEST DECOR OF A CASINO, WHAT WITH ALL THE MOVIE PROPS...AND A DELOREAN (MAYBE HARD ROCK LV IS BETTER). YOU CAN'T GO WRONG IF YOU PICK THIS FOR YOUR NEXT STAY IN TUNICA. BUT EAT YOUR DINNER BUFFET AT SAM'S ACROSS THE STREET (QUARTER MILE ACROSS THE STREET).
My Friends and I LOVE you truly and we play regularly weekly. The Games Rooms FOOD and chances of winning seems to be much better. Matter of fact we enjoy you having us!! Thanks as always.
We enjoy coming to Hollywood Casino. We have a pet and enjoy her coming along with us, she makes less noise than the kids in room next to us. She is a well behaved little girl and cleaner than some people. I guess it is a little harder to keep with pet rooms
But they were hard to get most the time so why do away with them!!!
Had a good time playing Slingo
I VISITED HOLLYWOOD CASINO ON OUR R&M bus tour. I ONLY PLAYED THE SLOTS , AS WE STAYED NEXT DOOR at
Resorts and walked over to see what it was like. My friend won a pretty good sum of money on the PLATINUM MACHINE
and I had a good time on the ;SLINGO' MACHINE. We were there about 2 hours on Nov 13th.m
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