Review Detail

Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

BEWARE Binion's does not honor online contracts!


I had a confirmed reservation through Orbitz for two rooms with two double beds or one king bed in each room Nov 2008. I got two rooms with one double bed each. When I inquired at the front desk about changing my room to what was confirmed I was told that Binion's is not obligated to agreements made through their online partners.



They told me that if I wanted to complain that I would need to complain to the company that made the reservations. They told me that they would meet the stipulations of the Orbitz by bringing by two rollaway beds. I was told by the front counter that the entire hotel was sold out and there was no possibility to change rooms.



The drapes were grey from lack of cleaning. There was a wiring mess next to the TV. There were poorly mended holes in the carpet and wallpaper. In the hallways there were black smudges on the ceiling near the vents. There were holes in doors that were not in use. I couldn't tell if anyone had cleaned in a long time. There was no ice machine in the tower that we stayed in. I went over to the other tower and found that there was an ice machine on every floor.



The Fremont Experience was nice if you are outside on the street. From inside our room it sounded like we had an adjoining room onto a disco. It only went on until around midnight.



I would not stay at Binion's ever again. I would not recommend to anyone to ever stay at Binion's. If you don't heed the advice on this review I hope you got an excellent deal.



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