Review Detail

 
D Las Vegas, The
Nevada
(Updated: February 24, 2012)
Overall rating 
 
2.9
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

Potential is There for This Sleeping Giant

I happen to be paralyzed and in a wheelchair, but fly out several times a year I fly out to Vegas and always enjoy checking out the various resorts -- especially the Downtown properties.

We always spend some time in Fitzgerald's as we like the second floor restaurant and I like the Sportsbook now that Lucky's has taken over the operation and brought one of my favorite employees over from the Plaza.

But none of us ever get much of a feeling of being wanted or welcome in Fitzgerald's like we do at the Fremont Street casinos.

And we have never received any type of of offer, news, promotion or e-mail from the property even though they have our contact information from our Player's Club cards.

Up until my recent visit, I would have given a 5 Rating for the Food & Drink as we loved the 2nd floor restaurant -- especially the deals on barbecued ribs, burgers and the pasta bar.

But not only have they raised their prices a bit -- completely understandable as the ribs were arguably the best dining deal around after the Golden Gate shrimp cocktail (which seems to have disappered with their renovations) -- more importantly the quality and portions appear to have been reduced substanstially. I love almost any kind of barbecued ribs. But the ribs on my recent visit looked and tasted quite a bit different than the ones from previous visits and were a disappointment.

The pasta bar is still great though (remember to tip the guy preparing the made to order pastas) and everyone who works in the restaurant is friendly and has a good personality which helps to makes up for the lack of customer service in other areas of the hotel -- especially the casino and cashier's cage.

Another reason why I probably would not stay there with so many other nearby options is the extremely slow elevators.

But I am looking forward to see what renovations are in store for this large downtown property.

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Comments

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Ordering 
 
Written by val rosentreter
October 24, 2012
I agree with the comment I just read about the casino staff at the cashier cages being very unfriendly. Restaurant staff and food were excellent. Will eat there again but probably not play at that casino.
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