Buffalo Thunder Resort & Casino

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3.0 (8)
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Buffalo Thunder Resort & Casino

Details

Address
30 Buffalo Thunder Trail
City
Santa Fe
State
New Mexico
Zip Code
87506
Country
USA
Phone
(505) 455-5555

Room Reservations: (877) 848-6337
Rooms: 350 Price Range: $109-$229
Suites: 45 Price Range: $229-$279
Restaurants: 6 Liquor: Yes
Buffets: D- $15.99 (Thursday/Sunday)/$19.99 (Friday/Saturday)
Casino Hours: 8am-4am/24 hours (Thursday-Saturday)
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Three Card Poker, Off Track Betting
Casino Size: 61,000 Square Feet
Special Features: Hotel is Hilton. Health Spa. Retail shopping area. Native American art gallery. 2-for-1 buffet on Tuesday for player's club members.

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Photos

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User reviews

8 reviews

 
(2)
 
(1)
 
(1)
 
(3)
 
(1)
Overall rating 
 
3.0
Slots 
 
2.8  (8)
Table Games 
 
3.2  (6)
Customer Service 
 
2.6  (8)
Player's Club 
 
2.8  (8)
Gaming Atmosphere 
 
3.3  (8)
Amenities or Hotel 
 
3.7  (7)
Food & Drink 
 
3.0  (8)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Poor services.
(Updated: August 13, 2017)
Overall rating 
 
1.9
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

We are so disappointed in the check in process. My whole family decided to take a weekend getaway to BT. We arrived with a reservation for three rooms. One of the room supposed to be a suit with 2 bedrooms. We dealt with John Rosar after what I felt like a long time to check in John seemed confused. He was not paying attention to our needs. He kept saying we have reservation for 4 rooms not 3. He finally got it. We also told him we will check in in two rooms now and the third tomorrow. That's how we booked it over the phone. We also explained one of the room is the suit with two bedroom for tonight. We went to the room and found out that he gave us a single room at the suit price on top of that. When I brought it to his attention a mistake has been made. He bacame defensive, rude and unwilling to fix it. He made us very upset and we told him we want to speak to a manger he said he was the manager. We found out the manager is him it's Lisa Vigil. When we told him we want to speak to Lisa, he said she's not here and we need to come back and see her on Monday in a rude manner. We finaly told him that we going to post a bad experience review, his response " that sounds good" we will never recommend this place or ever come back again. 

SA
Comments (0) | Was this review helpful to you? 1 0
Won't be spending money here again
(Updated: April 25, 2016)
Overall rating 
 
2.7
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0

This is the second time I've been to this place, I was willing to to give them a second chance. After this time, however I will not be giving any more of my money to this place. The slot machines didn't pay enough to have a good time (I understand it's gambling, but other places my money goes farther.) The atmosphere is awful! The place is packed with people who aren't winning who are getting more and more pissed by the minute.The selection of machines is pretty crummy, for as much business as this place sees. It has a few newer games, but far outweighed by the older stagnant machines. This place didn't even have Dr Pepper... The better choice in casinos is a few miles away and they have a better selection of games and offers a better atmosphere. The camel rock casino is far superior plus they have Dr Pepper!

J
Comments (0) | Was this review helpful to you? 0 1
A big rip off
Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

This casino is a bigger rip off than others casino because their players club is a ripoff! They advertise a 50% return on money up to a certain amount I believe it was up to 100.00 as an incentive to join. Well, what they do not tell you is you have to wait 4 days to get your 50%, which mean, if you are traveling through you get nothing. We were there for a while and I never saw one person win anything substantial. The two people who got bonus that I saw, got a whooping 10.00 or so and both were playing max. Don't waste your time here. Not worth it.

B
Comments (0) | Was this review helpful to you? 1 0
DANGER! Not a Secure Location!
(Updated: July 23, 2011)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

I hope that I can prevent the next unsuspecting victim from enduring similar events that occurred during my weekend trip to Buffalo Thunder. I spent a lot of money for premium suite accommodations, 4 Ron White tickets, meals and drinks at the hotel restaurants, and 2 excursions to the Towa Golf Resort for what I anticipated would be an exciting and fun filled weekend. However, the events that unfolded on the night of July 1 changed my opinion of this rogue Hilton resort. After spending quite a bit at the craps table, my friends decided to visit the Blue Tower and enjoy a drink. We went in and sat down at a table near the back of the Blue Tower and couldn't help but notice that there was a table of miscreants sitting behind us. We decided that we would finish our drinks anyway and leave the Blue Tower as soon as we could. Soon I noticed that the miscreants were shuffling out of the Blue Tower and that my wallet was stolen. I hurried to talk to the staff of the Blue Tower and they said that security would have to handle the situation since the thugs had gone out to the casino floor. We noticed that there were cameras everywhere that recorded the events that transpired, and these thugs were the only people in position to swipe the wallet during our short time at the Blue Tower. I then ran to the security booth and encountered the hotel guard who was on duty as "security". He showed a general lack of interest in the matter and said he would pull the video and take a look. The next 20 minutes were excruciating because I watched the suspected thugs enjoy a night of drinking and gambling with what I suspected was my hard earned vacation money. He then sauntered out and informed me that he "saw nothing" from the video and that he would let me know if anything turned up. We then observed him engage in a very friendly conversation with the thugs that I suspected stole my wallet. My next 2 hours were spent searching every trashcan in the hotel and casino for my wallet, calling LifeLock for identity theft protection, canceling multiple credit cards and trying to figure out how I could get home with no money. I also took the time to take a picture of the thugs while playing on the craps table. Because the guard seemed so aloof, I also snapped a quick picture of him with my camera. A miserable night spent chasing my identity and conducting my own security investigation with no help from the security guard on duty. The events the following day would be even more outlandish! The next morning, I arose and went to the security booth to see if my wallet had been turned in. The new security guard on duty looked through the log book and said that there was no log from the previous evening that a wallet was even stolen. I was in shock and said that I wanted to discuss this matter with the security supervisor. When I explained what happened and showed her the picture of the lousy security guard, she said that I needed to file a police report immediately. She was appalled by the lack of security provided and directed me to the Pojoaque Police Department. The police department was able to pull video within 2 minutes that showed that the thugs I suspected were indeed the wallet thieves and that the theft was obvious and that an arrest should have been made the previous evening. I filed the report with the officer and left encouraged that they would follow through and keep me updated. When I returned home, I sent the resort manager and head of security an email on July 5 to notify them of the events that occurred on my nightmare weekend at Buffalo Thunder. I expected them to make the situation right and to take pride in their resort. I let 2 weeks go by and sent another email to and they decided to ignore it also. It's nice to know that a valid and verifiable complaint would fall on deaf ears from resort and security management. In short, I vehemently recommend that NOBODY stay at this hotel because of the negligent and/or complicit security department.

JB
Comments (0) | Was this review helpful to you? 23 1
Better than the last time
Overall rating 
 
5.0
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

Recently revisited and stayed at BTR. This trip was even better than the last.
We stayed over for the Wheel of Fortune try outs. The hotel room was awsome and we ate at the buffet and it was great.
The casino had a no smoking area for slots which I really liked. The property has some amazing art displays throughout the property. All in all an amazing place.

R
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