Batavia Downs Gaming

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2.5 (12)
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Batavia Downs Gaming

Details

Address
8315 Park Road
City
Batavia
State
New York
Zip Code
14020
Country
United States
Phone
(585) 343-3750

Toll-Free: (800) 724-2000
Restaurants: 5 Valet Parking: $3
Buffets: B- $13.95 (Sunday)
Overnight RV Parking: No
Games Offered: Only Video Gaming Machines, similar to slot machines.
Senior Discount: Various Mondays if 55 or older.
Special Features: Live harness racing Tuesday-Wednesday/Friday-Sunday from Late July through early December. Daily simulcasting of thoroughbred and harness racing. Dinner buffet offered Friday and Saturday nights during live racing. Hall of Fame Running Back Thurman Thomas’ Sports Bar with Buffalo Bills Memorabilia, HD TVs and Live Entertainment most weekends.

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User reviews

12 reviews

 
(1)
 
(1)
 
(4)
 
(3)
 
(3)
Overall rating 
 
2.5
 
2.8  (12)
 
1.5  (6)
 
2.8  (12)
 
2.8  (12)
 
2.3  (12)
 
2.5  (10)
 
2.8  (12)
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Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
(Updated: November 20, 2017)
Overall rating 
 
4.3
Slots 
 
5.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
5.0

good service

very good employee service. 

Was this review helpful to you? 
(Updated: November 20, 2017)
Overall rating 
 
4.6
Slots 
 
5.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
5.0

Batavia Downs gaming

They really jazzed this place up!

Was this review helpful to you? 
(Updated: May 03, 2017)
Overall rating 
 
3.0
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

lots of free play but machines are tight

Drinks cost to much, not any perks unless you win Jackpot. Poor management, Nice and clean, good food but management at players desk are rude . Will never set foot in there boring. Will go to Delargo or Tiogo and Niagra. State casino like finger lakes and batavia are the thing of the past. 

Was this review helpful to you? 
(Updated: February 02, 2017)
Overall rating 
 
3.0
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
2.0

worst casino I have ever been to in my life

Worst casino I have ever been to in my life the most I ever won there was 100 bucks:(((Horrible customer service and very rude people working there:(((They messed up mine and my girlfriends food and when we were getting food there 3 other people were complaining about there food and the cook that talked to me tryed to lie to me and tell me he was the manager: (((And then my girlfriend went to the bar and the bartender was a bitch and said I don't have time to make your drink like who the hell does that...I hope Batavia downs goes out of business... Please people do your self's a favour and don't go to Batavia downs... Now I know why its called downs!!!

Was this review helpful to you? 
(Updated: July 19, 2015)
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

Disappointed and disgusted

I was told at the players station that they are not allowed to tell me the dollar value of my food comps. What is the reason for that? Also management did not bother to tell anyone that you have to now spend way more money to even earn any food comps . Gold cards can only be used on certain days at certain times. The employees at the players station are very nice and just following orders. I am a diamond member but the way I am currently being treated by management I am considering taking my business elsewhere. There is a bus that goes to Seneca Niagara every day, c Fortunes was really nice at first but their standards are dropping. You now have to ask for water. I have had steak and prime rib that was so tuff I could not chew it. Baked potatoes are stale and reheated.. The vegetables look and taste like they have been reheated at least 3 times. The chef needs to be held accountable for these substandard meals. Maybe you should start thinking about to please you customers instead taking advantage. Diamond and platinum dinners sometimes good and sometimes very bad.. These dinners are supposed to be a reward for the patrons loyalty.

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