Batavia Downs Gaming

Hot
 
2.5 (13)
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Batavia Downs Gaming

Details

Address
8315 Park Road
City
Batavia
State
New York
Zip Code
14020
Country
United States
Phone
(585) 343-3750

Toll-Free: (800) 724-2000
Restaurants: 5 Valet Parking: $3
Buffets: B- $13.95 (Sunday)
Overnight RV Parking: No
Games Offered: Only Video Gaming Machines, similar to slot machines.
Senior Discount: Various Mondays if 55 or older.
Special Features: Live harness racing Tuesday-Wednesday/Friday-Sunday from Late July through early December. Daily simulcasting of thoroughbred and harness racing. Dinner buffet offered Friday and Saturday nights during live racing. Hall of Fame Running Back Thurman Thomas' Sports Bar with Buffalo Bills Memorabilia, HD TVs and Live Entertainment most weekends.

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User reviews

13 reviews

 
(1)
 
(1)
 
(4)
 
(4)
 
(3)
Overall rating 
 
2.5
Slots 
 
2.9  (13)
Table Games 
 
1.5  (6)
Customer Service 
 
2.7  (13)
Player's Club 
 
2.7  (13)
Gaming Atmosphere 
 
2.2  (13)
Amenities or Hotel 
 
2.5  (10)
Food & Drink 
 
2.9  (13)
View all reviews View most helpful
Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Bad customer service
Overall rating 
 
2.0
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0
I approached customer service for a new players card, would not update my address because it was not on my licence, I have been a customer for many years, then I informed him of a Bum, smelling & following me around mumbling, watching him approach other players. I was so uncomfortable, I left the area. I pointed him out. Was told, We’ll keep a eye on him. The attitude of this young person I dealt with was disgraceful, disrespectful and extreamly rude! Not appropriate customer service.Very Unhappy with this treatment after so many years .
B
Comments (0) | Was this review helpful to you? 0 0
good service
(Updated: November 20, 2017)
Overall rating 
 
4.3
Slots 
 
5.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
5.0
very good employee service. 
R
Comments (0) | Was this review helpful to you? 0 0
Batavia Downs gaming
(Updated: November 20, 2017)
Overall rating 
 
4.6
Slots 
 
5.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
5.0
They really jazzed this place up!
DE
Comments (0) | Was this review helpful to you? 0 2
lots of free play but machines are tight
(Updated: May 03, 2017)
Overall rating 
 
3.0
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0
Drinks cost to much, not any perks unless you win Jackpot. Poor management, Nice and clean, good food but management at players desk are rude . Will never set foot in there boring. Will go to Delargo or Tiogo and Niagra. State casino like finger lakes and batavia are the thing of the past. 
WS
Comments (2) | Was this review helpful to you? 0 4
worst casino I have ever been to in my life
(Updated: February 02, 2017)
Overall rating 
 
3.0
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
2.0
Worst casino I have ever been to in my life the most I ever won there was 100 bucks:(((Horrible customer service and very rude people working there:(((They messed up mine and my girlfriends food and when we were getting food there 3 other people were complaining about there food and the cook that talked to me tryed to lie to me and tell me he was the manager: (((And then my girlfriend went to the bar and the bartender was a bitch and said I don't have time to make your drink like who the hell does that...I hope Batavia downs goes out of business... Please people do your self's a favour and don't go to Batavia downs... Now I know why its called downs!!!
C
Comments (1) | Was this review helpful to you? 2 1
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