Mount Airy Resort & Casino

 
2.2 (53)
975   0   9   0   0   0
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Mount Airy Resort & Casino

Details

Address
44 Woodland Road
City
Mount Pocono
State
Pennsylvania
Zip Code
18344
Country
United States
Phone
(570) 243-4800

Toll-Free Number: (877) 682-4791
Rooms: 175 Price Range: $149-$359
Suites: 25 Price Range: $249-$459
Restaurants: 4
Buffets: B-$24.99 (Sat/Sun) L- $15.99
D- $18.99/$24.99 (Fri)
Casino Size: 68,000 Square Feet
Games Offered: Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow, Pai Gow Poker, Three Card Poker, Let it Ride, Baccarat, Big Six Wheel,  Poker, Four Card Poker, Spanish 21
Special Features: 18-hole golf course. Spa. Buffet discount for Players Club members.

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User reviews

53 reviews

 
(2)
 
(3)
 
(13)
 
(17)
 
(18)
Overall rating 
 
2.2
 
1.9  (53)
 
1.8  (44)
 
2.1  (53)
 
2.0  (53)
 
2.5  (53)
 
3.0  (44)
 
2.2  (52)
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Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

The facility has discriminatory policies toward le

This facility, unlike its corporate rival 'Sands Bethlehem' holds discriminatory policies against lawful immigrants to the United States. The Gaming Control Boards final regulations state that it is the responsibility of ths facility to ensure underage gamblers are not present through ID checks, but does not exclude US Permanent Resident ID Cards (which are the most secure and comprehensive Givt. Issued ID's in this country) from use as valid Government Issued ID. At Mt Airy however, these Identifications are not accepted. Unfortunately for such individuals they do not qualify for admission to this Casino. The response of the Casino? "It's not the law, it's just this own private establishments policy, you should have a stats ID". Well, for those of us in the Military who often find themselves stationed abroad or traveling frequently on temporary orders it is a little difficult to get such a document. If stationed with your wife in Japan for example, there is not exactly a DMV office you can go to for an ID now is there? So when you're visiting your family in the States and you want to take your spouse out for a dinner date you're in for a rude awakening! She's an immigrant, and despite having a form of ID that is acceptable to board an airplane, she's just a little to brown to enter this casino! Ultimately they do give you an escort, a wristband and a little yellow sign you have to display at the table that says your a minor! Just whatI had in mind for our romantic date! What made it even better was when the service staff forgot to give us drinks... At all. I don't mean refills, I mean drop the food and walk away status. We were also given just 1 set of utensils AND to top it off, the wrong food! Ready for the real mind blower?! I used to work here, at this very Casino; in the F&B department! I can assure you that this was NOT some sort of honest mistake, or some sort of situation where I am just being picky. The service staff was just grossly negligent! In the interests of protecting the staff of the restaurant from the hammer that tends to come down after these type of reviews, I will not share where we dined. It's a lack of leadership and competent management that leads to these types of mistakes! Lastly; I Do support the right of this establishment to deny service at their discretion! Absolutely! Make no mistake I am not tryna suggest we should have some sort of socialist dystopia that tells you how to do business. However in a capitalist society consumers have power too! As a consumer I thus exercise my own right to use technology to tell the community just how insulted me and my wife were at the treatment we received. After spending a good amount of time personally serving Mr. DeNaples, his family, father sica and so many of his friends, I'm pretty stunned this type of policy goes in place. I thought these were very reasonable and straightforward people. Yet none of the staff could give me a very reasonable or straightforward answer as to why this is. How such a mindless drone army of security has arisen from a family that knows the game like they know the game is beyond me. I even went so far as to download the gaming regulations and read them over; I just had to be sure my anger was directed at the right place. For petes sake I wasn't even there to drink or Gamble, however the feeling of marginalization I felt as you stamped my hand and had the audacity to thank me for my service after making my wife feel like she wasn't a human being is unforgivable.

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(Updated: January 12, 2017)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Thieves

As smokers my wife and I enjoy the old style of being able to smoke and gamble. This last fall my mom was visiting and we thought a night at Mount Airy would be fun. She paid for the buffet and then the next day received a call that her card was used in a casino in Missouri. Two weeks ago my wife's Mom and Dad were out and again we thought it would be fun to go to Mount Airy. They ate at the restaurant two spots down from the buffet and yes, the next day got a call that their card was used at a Pizza Hut in Stroudsburg. I have called and left msg at the casino with no response. They will not let me talk to any managers as they say that is not allowed. Beware, the cops are my next call.

Was this review helpful to you? 
(Updated: October 08, 2016)
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

They are sucking the life out of you at the slots

We stayed for 2 nights while the hotel room was nice we did find a bug in the bathroom. Brought it to the attention of the desk clerk and she didn't care.She said it was a outside bug,but we were on the 6th floor no windows open.Slots were horrible. Smoke horrible.We drove over to the Sands won slots there. We probabaly won't go back. Was great when they opened,but now it seems like they don't care. I should have listened to all the others reviews.

Was this review helpful to you? 
(Updated: July 09, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Go elsewhere

Slots Terrible.
Smoke Terrible.
Drinks Terrible.
Comps Terrible/Horrible.
Gamble at Sands!!!

Was this review helpful to you? 
(Updated: July 01, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

What in God's Name?

Before you even step foot in the casino you are greeted with a deep stench of cigarette smoke. Plenty of security who seem to be on the lookout for causing problems rather than preventing it.... Slot payouts are unbelievably awful. The poker room is small but plenty of
awful players who have no idea what they are doing. The cocktail lady's come around once in a blue moon with their watered down drinks. You'd think it couldn't get any worse but the dealers are some of the most incompetent people I've ever come across in my life. I truly don't know if it's even legal to have dealers who don't know the rules to poker. They probably deal an average of 10 hands per
hour. I was falling asleep and could not enjoy myself in such a slow paced game. Make the drive to AC or Sands. Take my advice.... you will not have a good
experience I promise you... God Bless my soul

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