Horseshoe Casino - Council Bluffs Hot

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2.1 (5)
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Details

Address
2701 23rd Avenue
City
Council Bluffs
State
Iowa
Zip Code
51501
Country
United States
Phone
(712) 323-2500

Toll-Free Number: (877) 771-7463
Rooms: 158 Price Range: $150-$300
Restaurants: 3 Valet Parking: Free
Buffets: L-$13.99/$17.99 (Sun)
D-$18.99/$21.99 (Fri/Sat)
Casino Size: 78,811 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Pai Gow Poker, Mini-Baccarat, Spanish 21, Three Card Poker, Four Card Poker, Caribbean Stud Poker
Overnight RV Parking: No
Special Features: Live dog racing (TueSun). Daily horse and greyhound race simulcasting. Free shuttle service from local hotels. Affiliated with Harrah’s. 100x odds on craps.

 

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User reviews

Average user rating from: 5 user(s)

Overall rating 
 
2.1
Slots 
 
1.2  (5)
Table Games 
 
1.6  (5)
Customer Service 
 
2.8  (5)
Player's Club 
 
2.0  (5)
Gaming Atmosphere 
 
2.8  (5)
Amenities or Hotel 
 
2.2  (5)
Food & Drink 
 
2.0  (5)
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Ratings (the higher the better)
  • Slots
  • Table Games
  • Customer Service
  • Player's Club
  • Gaming Atmosphere
  • Amenities or Hotel
  • Food & Drink
Comments
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What a beautiful casino, too bad it won't let its customers win. I did not see anyone winning big, just a few cents. Too bad, we won't be back. On a good note, the staff was friendly and the casino was very clean.
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Reviewed by Brenda June 12, 2010

Good Grief, let us win something good once in a wh

What a beautiful casino, too bad it won't let its customers win. I did not see anyone winning big, just a few cents. Too bad, we won't be back. On a good note, the staff was friendly and the casino was very clean.

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These casinos of Harrah's are? very greedy.



Very few bonuses, and if you are lucky to get a bonus, they pay very little. The parking lots are half-full now and more and more people are not going to either of the CB casinios. When will they wake up?
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0
Reviewed by Wayne Palle May 27, 2009

Bad Bad

These casinos of Harrah's are? very greedy.



Very few bonuses, and if you are lucky to get a bonus, they pay very little. The parking lots are half-full now and more and more people are not going to either of the CB casinios. When will they wake up?

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Customer service was ridiculus. Many members of our group party were accosted by "security" and told they were too intoxicated too enter the casino (after a 5 hour bus trip) and/or that they had to leave casino after a couple hours and a few drinks by threat of ticket and physical removal of premises.



Many of these people were not inebriated and were served all their drinks on the casino grounds. They were physically escorted to their rooms and told that they could not leave their rooms the entire evening.



These judgements were made by security guards based on moments of exposure to individuals of whom they had no knowlegde. No one was acting out, being rude, eccentric, etc. It was the most ridiculus and outrageous expereince I have ever witnessed in a casino setting.



Not one person was falling over or posed any type of danger. We were all from Wisconsin, and we certainly noticed the locals whooping it up at the casino bar with no harrassment.



This casino is a joke. I tell everyone who is planning to go and have a good time with a couple of drinks to strongly reconsider. Hell, come to a Wisconsin casino where we treat everyone with respect and we know how to have a good time and do so responsibily. Casino staff is insulting and on some type of "stuck in Iowa Power Trip." Honestly, don't go!!!



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Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by mandy April 03, 2009

Horseshoe is not a ringer!!


Customer service was ridiculus. Many members of our group party were accosted by "security" and told they were too intoxicated too enter the casino (after a 5 hour bus trip) and/or that they had to leave casino after a couple hours and a few drinks by threat of ticket and physical removal of premises.



Many of these people were not inebriated and were served all their drinks on the casino grounds. They were physically escorted to their rooms and told that they could not leave their rooms the entire evening.



These judgements were made by security guards based on moments of exposure to individuals of whom they had no knowlegde. No one was acting out, being rude, eccentric, etc. It was the most ridiculus and outrageous expereince I have ever witnessed in a casino setting.



Not one person was falling over or posed any type of danger. We were all from Wisconsin, and we certainly noticed the locals whooping it up at the casino bar with no harrassment.



This casino is a joke. I tell everyone who is planning to go and have a good time with a couple of drinks to strongly reconsider. Hell, come to a Wisconsin casino where we treat everyone with respect and we know how to have a good time and do so responsibily. Casino staff is insulting and on some type of "stuck in Iowa Power Trip." Honestly, don't go!!!



?

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Horseshoe has taken greed to a new level. This place is out to take as much money as possible from its players in the shortest amount of time.



Even their employees seem embrassed by what their corporate office is doing to the casino. Play anywhere else but here.



?

Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0
Reviewed by Nick Modrcin December 25, 2008

Worst casino in Iowa


Horseshoe has taken greed to a new level. This place is out to take as much money as possible from its players in the shortest amount of time.



Even their employees seem embrassed by what their corporate office is doing to the casino. Play anywhere else but here.



?

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This is one of the worst paying casinos we have been to. I think anything that Harrah's owns does not pay out much.



Food is fairly good and motel is ok. It was better when it was Bluffs Run.



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Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Reviewed by Barb Eastman August 20, 2008

Poor paying


This is one of the worst paying casinos we have been to. I think anything that Harrah's owns does not pay out much.



Food is fairly good and motel is ok. It was better when it was Bluffs Run.



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