Cherokee Casino - West Siloam Springs Hot

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2.2 (5)
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Details

Address
7300 West US Highway 412
City
W. Siloam Springs
State
Oklahoma
Zip Code
74338
Country
United States
Phone
(918) 422-6301

Toll-Free Number: (800) 754-4111
Restaurants: 2 Liquor: Yes
Buffets: L- $7.47 (Mon-Sat) D- $11.21
Games Offered: Slots, Video Poker, Blackjack, Poker, Off Track Betting, Four Card Poker
Overnight RV Parking: Free/RV Dump: No
Special Features: Buffet discount for slot members.

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User reviews

Average user rating from: 5 user(s)

Overall rating 
 
2.2
Slots 
 
2.2  (5)
Table Games 
 
1.8  (5)
Customer Service 
 
2.2  (5)
Player's Club 
 
2.0  (5)
Gaming Atmosphere 
 
2.6  (5)
Amenities or Hotel 
 
2.6  (5)
Food & Drink 
 
2.2  (5)
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Ratings (the higher the better)
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  • Table Games
  • Customer Service
  • Player's Club
  • Gaming Atmosphere
  • Amenities or Hotel
  • Food & Drink
Comments
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Go about twice a year. Love it!!
Overall rating 
 
4.4
Slots 
 
5.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0
Reviewed by Cynthia Welch March 07, 2014

Had a blast

Go about twice a year. Love it!!

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If I could rate 0 this would be better. Oklahoma casinos are self regulated and do not have to payout any % of take. Also, they are a sovereign State and you have limited rights while you are on their property.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by john lacefield October 16, 2012
Last updated: October 19, 2012

Not for me

If I could rate 0 this would be better. Oklahoma casinos are self regulated and do not have to payout any % of take. Also, they are a sovereign State and you have limited rights while you are on their property.

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Be very careful when going to Cherokee Casino in Siloam Springs. They will single you out if you look like you're winning. Even though we were surrounded by 200 other intoxicated players, we were handcuffed and thrown in jail without any sobriety tests. We've been going to this casino for years and have never been treated this way. After doing a little research, I found out that this happened to another customer who was staying at the hotel. In his case, he was having a hard time finding his room. A security officer rudely confronted him instead of offering to help, then called police officers to arrest him for public intoxication. I've also found this article from not too long ago:

http://robison.casinocitytimes.com/article/banned-for-taking-money-left-on-machines-59437

Even the police officer who booked us said that there were some funny things going on at this casino.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by PCtechman February 10, 2011
Last updated: February 11, 2011

Horrible Staff!!!

Be very careful when going to Cherokee Casino in Siloam Springs. They will single you out if you look like you're winning. Even though we were surrounded by 200 other intoxicated players, we were handcuffed and thrown in jail without any sobriety tests. We've been going to this casino for years and have never been treated this way. After doing a little research, I found out that this happened to another customer who was staying at the hotel. In his case, he was having a hard time finding his room. A security officer rudely confronted him instead of offering to help, then called police officers to arrest him for public intoxication. I've also found this article from not too long ago:

http://robison.casinocitytimes.com/article/banned-for-taking-money-left-on-machines-59437

Even the police officer who booked us said that there were some funny things going on at this casino.

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I WAS a frequent visitor several years at this establishment. In the last 12 months alone I have gambled away thousands of dollars at the bare minimum at this one casino. Today, I was banned for a 24 hour period, humiliated and incredibly insulted by this casinos security staff. I had apparently broke a federal law by going to EMPTY machines that people had left change on (all under $1.00 most under 20 cents) and cashed them out trying to put them together to make a dollar or two to gamble back. I was ordered off the casino floor to a little room where I was detained for this "terrible" crime and punished. Give me a break Cherokee Casino-- was the couple a bucks you "lost" (though I was putting it back in your machines) worth losing a very loyal customer?? I will NEVER go to another Cherokee Casino as long as I live to gamble! I was so horribly embarrassed by something I had no idea was "wrong" - if I find a quarter on the way to the parking lot should I leave it to avoid arrest?
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Stephanie Sorensen January 18, 2011
Last updated: January 23, 2012

F- in Customer Treatment!

I WAS a frequent visitor several years at this establishment. In the last 12 months alone I have gambled away thousands of dollars at the bare minimum at this one casino. Today, I was banned for a 24 hour period, humiliated and incredibly insulted by this casinos security staff. I had apparently broke a federal law by going to EMPTY machines that people had left change on (all under $1.00 most under 20 cents) and cashed them out trying to put them together to make a dollar or two to gamble back. I was ordered off the casino floor to a little room where I was detained for this "terrible" crime and punished. Give me a break Cherokee Casino-- was the couple a bucks you "lost" (though I was putting it back in your machines) worth losing a very loyal customer?? I will NEVER go to another Cherokee Casino as long as I live to gamble! I was so horribly embarrassed by something I had no idea was "wrong" - if I find a quarter on the way to the parking lot should I leave it to avoid arrest?

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Impressive new casino - the previous old casino was torn down. The new casino is 50,000 sq feet that has a beautiful gaming atmosphere. Wide isles, wide variety of games, and pretty good service makes it an enjoyable place for the slot player. I am not a table games player, but there is a large table gaming area along with a poker room. The 140 room hotel features deluxe guest rooms that are very well done! There is a standard buffet which is affordable, an upscale steakhouse, a 24-hour restaurant next to the buffet which serves breakfast anytime and has pretty good food. There is a Starbucks coffee bar in the hotel lobby.

Very nice hotel, and casino. I have much better luck here than than at the Tunica casinos. It would be nice to have other nice casinos nearby.

Overall rating 
 
3.7
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0
Reviewed by Robertinark September 26, 2010

Really Nice Casino

Impressive new casino - the previous old casino was torn down. The new casino is 50,000 sq feet that has a beautiful gaming atmosphere. Wide isles, wide variety of games, and pretty good service makes it an enjoyable place for the slot player. I am not a table games player, but there is a large table gaming area along with a poker room. The 140 room hotel features deluxe guest rooms that are very well done! There is a standard buffet which is affordable, an upscale steakhouse, a 24-hour restaurant next to the buffet which serves breakfast anytime and has pretty good food. There is a Starbucks coffee bar in the hotel lobby.

Very nice hotel, and casino. I have much better luck here than than at the Tunica casinos. It would be nice to have other nice casinos nearby.

Was this review helpful to you? 
 

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