Chisholm Trail Casino Hot

 
1.9 (4)
6919   0   1   0   0   0
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Chisholm Trail Casino

Details

Address
7807 N. Highway 81
City
Duncan
State
Oklahoma
Zip Code
73533
Country
United States
Phone
(580) 255-1668
Players Club Details
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This casino was formerly known as Marlow Gaming Center

Casino Size: 22,000 Square Feet
Restaurants: 1   Liquor: No
Overnight RV Parking: Free/RV Dump: No
Games Offered: Slots, Video Poker, Blackjack, Three Card Poker

Map

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User reviews

4 reviews

Overall rating 
 
1.9
Slots 
 
2.0  (4)
Table Games 
 
1.5  (3)
Customer Service 
 
1.3  (4)
Player's Club 
 
1.5  (4)
Gaming Atmosphere 
 
2.3  (4)
Amenities or Hotel 
 
N/A  (3)
Food & Drink 
 
3.8  (4)
Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
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(Updated: June 23, 2013)
Kelli
Overall rating 
 
3.4
Slots 
 
5.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

Different than the other Chickasaw Casinos

My husband and I dropped by late Friday afternoon. The outside facade is charming and inside is clean, well lit, and inviting for the most part. The food is outstanding - I recommend the chili cheese fries for sure! Now for the bad part: The staff! We have been in many many of the Chickasaw casinos from NewCastle to Thackerville and they all have pretty nice staff, eager to help (although there are some at Riverwind who try to avoid you) But at Chisolm Trail, not only do ALL the staff try to avoid you, if you "get in their way" when they are walking or trying to get something to drink - they glare at you and practically shove you out of the way. My husband needed 2 different payouts while we were there. It's a fairly small casino and the bell was ringing like crazy and the light on top going off. When I finally walked around to the cashier's cage, on the outside was a big guy with a turquoise shirt on literally laying on the counter while four women in the cage were sitting or standing talking to him. when I told them someone had a jackpot they all turned and looked me like and "big guy" actually rolled his eyes and turned his head the other way. Finally a woman came out - she was nice enough but disappeared for nearly 30 minutes. That's a long time. At some point I went back to the cage and "big guy" had what appeared to be the new shift inside the cage going over a new change machine or something. The woman finally appeared again with the money. At that point I went into a beverage station where a blonde older woman in a maroon vest stepped in front of me to get herself something to drink. She kept standing there getting every single ounce of soda she could into her cup. I reached in to get some ice and ONE PIECE hit the edge of my cup hitting the floor - she turned, gave me a dirty look and stalked off. Another man in the station said, "they are always like this". The Chickasaw nation and WHOEVER the manager of the casino was on 6/12/13 should schedule some serious customer service in-service training. we left and took our money - all of it - home. You could have gotten about 1/3 of it back but you were just too rude!

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(Updated: January 16, 2012)
Douglas
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Same People Win The Drawings

Just sit at several of these drawings and you'll notice they call the same people over and over again. This happens each time they have promotion drawings. I don't know how many times Mary B., Shirley K., Judy H. and Diana H. have won. I'm beginning to think they are on a payroll somewhere. Could be someone's best ole buddies too? True story, how do I report this? thanks

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(Updated: December 03, 2011)
******
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
4.0

TERRIBLE!

This casino is terrible. I never win here! They have TERRIBLE comps if you would even say they have any. They send you entries into their drawings! No free play! Terrible Terrible Terrible! they have a Billy Simms BBQ and that's the only reason to stop at this place!

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Amanda
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
5.0

Not The Best


Chisholm Trail is not the best casino around. When they have contests and giveaways, they seem to completely shut down all the machines and absolutely no one wins!!!! Wish I was a traveler because I would definitly go somewhere else!!!



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