Meadows Racetrack & Casino, The Hot
Rooms: 140 Price Range: $134-$159
Suites: 15 Price range: $199-$209
Valet Parking: $3
Games offered: Blackjack, Craps, Roulette, Baccarat, Mini-Baccarat, Pai Gow Poker, Three Card Poker, Four Card Poker, Poker, Big 6 Wheel
Special Features: Live harness racing various evenings all year long. Daily simulcast of harness and thoroughbred racing.
One of the worst experiences ever. Every single machine a LOSER..Took family for a day out , hell of a day. never ever, ever will I visit this wanna be casino??? Take my advice when in PA just keep driving.
Save your money!
Played for hours today and not 1 hostess came by to offer a drink. Previous visits took twenty minutes to get a free beer. Lost way more than the price of a beer had I left the machine and went to the bar and paid. Speaking of paying, don't play the slots. Save your money for your children or grandchildren instead of handing to greedy millionaires who only want more.
BAD SLOT MACHINE ATTENDANT
We used to like the Meadows Casino over Rivers Casino, but on February 20th,I was playing a penney slot machine when it ate my ticket that I inserted into the machine, I pressed the service button, and to my surprise nobody came. It took 45 minutes for a machine technician to show up. When he did, I said to him, it's about time you show up, it's only been 45 minutes. The service attendant was so rude and ignorant, he came back at me with a comment, "how are we supposed to know, you need to notify us", I told him I hit the service button, the service light was on.He proceeded to unjam the machine and found my crumpled up ticket and threw it at me saying "here's your ticket". Proceeded to close the machine, lock it and left. I was furious, no body talks or treats me like that. I found the floor manager and explained to him what happened, and he knew who I was talking about. Apparently, they have had other complaints about this person. He said that someone would speak with him! The floor manager apologized and said that he would give me $30 on my player card. Nope it never showed up. You guessed it. The employees are rude and ignorant and the management is, Oh we will take care of it, but to no avail.The Meadows Casino has gone way south on the service and the atmosphere that they used to have. No more, I will prefer to go to places that appreciate the business. These are the kind of things that will ruin your business if not taken care of, and as I see it, you will never see it coming until it is to late. People will just stop coming. One bad apple can ruin the whole bushel.
We have gone to casino exclusively for several years. Over the past two years it has become progressively worse. While folks used to complain that they would take 20 dollar bills without a decent hit, they now complain that they take 100 dollar bills....and this is so true. I watched folks go from machine to machine playing $5 a spin and get nothing. We are writing off this place. The new owners for 2016 seem to be even worse than Cannery.
Super Tight / Not Worth It
As casinos go..it's really not worth the trip. The slots-no matter what denomination-are very tight. Table games are normal. I know its a business but, its brutal there. Maybe the Cannery owners are just trying to milk every penny out of the place before the sale is finalized. That being said, the inside is organized well and the bars serve the normal stuff. There are a lot of food offerings but, the quality leaves something to be desired. I wont be spending a lot of time there but its not bad if you just want to stop in for a quick drink before heading out somewhere else.
Pennsylvania has a long way to go. The experience my family and I had, was absolutely terrible . slots are juvenile so tight its like welfare. Overall feeling is disappointing. The food is generic, service is horrible. Pennsylvania will never be a Vegas type casino Hell they can't even compare to AC. Anyone thinking of visiting a PA casino. Please think TWICE..
always a good time
I have always had a good time here.
its a casino, i see alot of people reviewing bad reviews, but its entertainment.
John, the table game floor attendant was very rude. For Halloween, he put a pan over the front of his pants and told everyone it was PETER PAN. Needless, to say my wife and I were not impressed.
The Meadows is Not Paying Out
I gamble a lot and each and every time I go to the Meadows I have at least $1000 on me. From December 2014 to today's date I have lost 9k, playing wheel of fortune $5 wager in the high limit room. The machine use to payout well. In fact I won a lot of money in 2012 from the machines alone. It's sad because the same ones play these machines and the meadows shows their dedication by being ripoffs only paying out small jackpots such as 1250 and 2500. Good luck! Keep your money from a gambler who hits at all casinos such as Seneca, Wheeling, Mountaineer or the Rivers!
“Free Play Given, Free Play Taken Away!
At the beginning of January I was given 4 different weeks where I was given $100 to use at The Meadows Casino. My girlfriend got the same offer as me. The first week of January we went and we had $100 Free play each to use at the Casino. We went and we had it and had a good time.
However, we went back 2 weeks later where we were to have the $100 again based on the paper they sent out and to our unfortunate surprise I only had $10 and my girlfriend $5. We drove over an hour just because we had this Free Play and we found out it wasn't on our account. We then took the papers we had showing where they were giving us the $100 to the Players Club inside the Casino. The workers were not helpful at all and said they sent us a letter which I had not seen. I asked for the manager and she said they made a mistake and gave people more free play then they wanted to and they were not honoring it for the last 2 weeks of the month. They would not compensate us with any additional free play and said you can do the swipe to get more free play but that is the same thing everybody else could do. Myself and my girlfriend came to get $100 in Free Play as promised when sent the original paper saying that's what we had. $100 in free play is what they said they were given and that is what we expected.
In my opinion The Meadows falsely advertised free play and then took it away. They honored the free play for 2 weeks. But on the third week did not keep their promise to their members in taken away 90-95% of the Free Play promised to them. It is like Best Buy saying a TV is on sale for $100 in an advertisement and then when you get there the TV is now a $1000.00. The Meadows players club treated us poorly and kept passing this problem on to somebody else who was similarly uncaring and unsympathetic.
If I lived 15 minutes away I probably wouldn't make as big of a deal of this. However, I live over an hour away and felt robbed that I drove that far for $10 Free play when it was suppose to be $100. I don't get how any business could promise one thing then take it away. If it was their mistake then they have to deal with honoring their mistake by giving out the free play. It is very hard for me to feel sorry for their mistake when they rake in millions upon millions every year. Maybe it was a million dollar mistake on their part but they are a big business and need to honor what they say. Myself and my girlfriend felt cheated and scammed by The a Meadows Casino.
My advice is there are several casinos in Pennsylvania, West Virginia, and Ohio and I will be taking my business to The Rivers Casino in Pennsylvania. And for shorter travel The Wheeling Island Casino in Wheeling, WV.
I will no longer give a company who betrays and treats their members poorly my business.
Nothing too special about this place. They give away a lot of freeplay, but very little actual money during drawings. It also seems like they pull the same names a lot during the drawings. There are better casinos around if you want to play slots but the tables aren't too bad. The food selection is pretty good but the drinks at the bars are a bit pricey. Also, no paper towels in the bathrooms..found that weird.
Chance of Winning?
Have played extensively in every casino within 200 miles of Meadowlands. I am a high limit player and have looked for years, because of the amount I gamble, at all casinos for the best "chance" of winning.
In spite of each casino's claims to "be the best", without doubt the best chance of escaping a casino after playing slots with some money is the Meadowlands. At least there one can, if not winning net dollars, experience "play". And as slot players know, "play" is what allows one to have a chance at a jackpot. Hands down the best casino within hundreds of miles!
Customer service is terrible
I spent the most horrible, aggravating day today at the Meadows Casino, March 11, 2014. The computers were down - I couldn't retrieve my points and free play: tickets wouldn't work in machines and thinking it was just a bad ticket, I put more money in the machine, planning to cash in my ticket at the cashier later and then this second ticket would not work either; waited half an hour to be hand paid because the computer system went down completely. The lines at the cashiers were soo long and I had to wait again. The entire experience was terrible. The PA system kept telling us that the casino techs were diligently working on the problem - ha! The Meadows system must have been put together by the same people that were hired to do the Obamacare website - totally useless and aggravating. This computer problem has happened at least two times in the past. How frustrating.
This casino is getting worse than ever. Recieved a flier in mail stating free play of $200 for month of july. But when entering casino was told this is broken up in 4wks 50 weekly , cs person inform i had 20 dollars because i miss 4th of july extra 30 bucks so it was deleted . Told her this is bait and switch and her reply was oh well. So just for FYI.. beware of the BS.. More of Pennsylvania wannabe Casino's
I just watched the news and saw where The Meadows Casino was down 35% in Febuary. I'm sure they are blaming it on the economy..But the truth is 'THEIR MACHINES NEVER HAVE ANY JACKPOTS"! This comment isn't coming from someone who spends a couple of hours and goes home. This comment is coming from someone who will play the slots for 18-20 hours at a time.I'm not just saying that I'm not 'hitting'. No one is hitting. I play $5.00 machines. I've put in $160 in a machine and NEVER GOT ONE HIT !I play $1.00 machines and never get enough to even play on..same goes for Penny slots. As you can see I'm all over the floor that's why I can truly say that the machines never hit Jackpots and they never even give a person enough to play on. Last year I had $9000 in Jackpots. A lot you might think but not for someone who goes 3 times a week and spends between 40-60 hours in that week. The place is sooo packed that there are no parking spaces but they are so tight that they can't pay out any money !The PLAYERS CLUB is a Joke ! It's a smoke filled room full of dirty ash trays and ashes and empty drinks everywhere. Once you go in there no one ones to sit by you because you smell so bad from the smoking. TERRIBLE PLACE TO GO ! YOUR CHANCES OF WINNING ARE NEXT TO ZERO! You might as well throw your money out your car window. PS I've been going there for 14 years and I'm not going back again. By the way..I spend at least $1000 every time I go. UNBELIEVABLE !
Avoid Meadows Casino
Every time i've been there, they have 1 $5 table and 1 $10 table, the rest are $15 and $25's.
go to the Rivers casino in Pittsburgh, better atmosphere, better service, more tables.
I WILL NEVER GO TO THE MEADOWS AGAIN
Avoid this casino
So any casino that has a ribbon cutting for a car garage(not joking, it was on the news, hahaha) and advertises it on their webpage like it is a "big deal" should make you wary. Seriously, who celebrates the opening of a car garage? Here is another thing to make you wary. On Friday, August 24th, 2012 around 7PM, all the slots shut off. It was quick, like a 2 second flicker and all the machines rebooted. 20 minutes later, after the machines rebooted, many couldn't cash out their machine. And then, even if you were lucky enough to have a ticket to cash out, you couldn't. All the cash machines said, "see cashier", so you go to the cashier who says, "we can't give you money". We were told it may take 2-3 hours for those with money in the slots or has ticket to get the actual money (No Meadows employee knew much of anything to tell you. That said, in general, if you work there, you are probably not the sharpest tool in the shed. And you would think at least the female waitresses/bartenders would be good looking, but, in general, they are not, so don't go there expecting any eye candy on the workforce). Anyway, they proceeded to clear out the whole casino (PA Gaming Commission mandated). Queue the 2 hour wait to exit the casino (including the brand new parking garage, hahaha). The slots rebooting all at once has happened at least 1 time before (well documented in the news), and I was told it has happened 3-4 other times in addition. You would think, after the previous issues, a couple diesel generators may be a good idea to help the unstable power situation the casino obviously has. Instead of diesel generators the Meadows choose to build a parking garage I guess. They probably won't need the spaces the way this casino is going.
On another note, all the bar slots are sticky and screens are misaligned (you have to work to get it to actually pick what you wanted to pick). I approached a slot attendant about this after noticing the same machines on numerous visits having the same problems. He said, "well, people spill drinks on them all the time". Ok, but some how, other casinos, including others in PA, figured out how to clean the machines so they are working correctly, evidently Meadows hasn't yet. Then again, they can't keep the power running on the slots, so I guess asking for non-sticky working machines is a reach.
Bottom-line....if you are on I-79 and looking to gamble, best to just go to Wheeling Island or Rivers Casino. The Meadows is fast becoming just a hick playground of those in Washington County. And within 3 years, may not even exist. They already have competition from Rivers and the West Virginia casinos. It may be all over when Ohio starts up their casinos.
Paid A Forty Five Thousand Dollar Fine
A cook is ripping off customers. He placed five onion rings total in the food order. The price was too high for a combo of a fountain drink with 5 onion rings! Do not buy the combo when he is the cook. He has short changed customers, witnessed on several orders. He was laughing about it with other Meadows food court kitchen employees. He was heard laughing with other employees about the few piece orders. He said while laughing about customers, "he gives the difference to other customers!" This means he decides what a customer looks like how he will do his job. Simply because, he did not know me or seem to know other customers. If he doesn't know me, he probably doesn't know the other ripped off customers. He is a heavy set large cook with a thin beard. When you order a large sub, you save 1.00 with a combo, spending 2.75 more to receive the combo. You save because you paid more on the main order. Giving five onion rings he called a half order was not on the sign nor explained while ordering. No other restaurant does this. Reason is it's a incentive normally for a full food order to save and pay more on extra food. *Note, the fountain drink is useless to pay for because the main casino floor offers customers those for free. Problem is, any smart casino offers more food for the money to bring customers into the establishment. It's no Las Vegas is right! Those are the real casinos! A employee at the Meadows was heard saying he was in real casinos. The Meadows in Pennsylvania (owned by Cannery Casinos) isn't considered a real casino by some. This is because of the way it is poorly, rudely run and operated.
As a casino overall review, Customers at the Platinum Players Club card ranking level are reporting flat promotions. One platinum member showed me her Platinum Players Club card while expressing her dissatisfaction in The Meadows Racetrack And Casino in Washington County Pennsylvania. She received only $5.00 of free play. Most of your bus casino tours offer 10.00 for bussed in players! New players receive a 10.00 free play start! Platinum holders receive the same amount as new players!
Upsetting or insulting customers by actions, words, faces or lessened promotions is proving to be problematic for The Meadows.
Additionally, calling a slot machine service attendant lost some money. The attendant at a machine fixed it, then forced a customer to use the money returned into the machine in front of them. The customer paid to see if he fixed it, if he did his job correctly! The customer made a winning after the attendant left the machine. The Meadows customer then left upset with the winnings! Nice way to lose money Meadows.
Managers lie to customers. When a manager makes a false promise to a customer and then takes it back, they aren't truthful by word. The saying goest about such a manager, "you're not a man of your word." If you promise to make a problem right, then change your mind after you promise, it ruins the integrity of you and your casino. If your casino cannot be trusted, no one is safe. The PA State Gaming Control board has no reason to trust The Meadows with managers that lie. The managers are supposed to be trustworthy.
The integrity of The Meadows is at issue again.
Currently in the news: Several underage customers were allowed to gamble at The Meadows currently. They did not appear to be more than fifteen or sixteen years old.
Security and floor attendants are noted watching TV continuously!
I seen what appeared to be underage gamblers currently, as mentioned above. But, someone that works for The Meadows told me that reporting claims to The PA State Gaming Board gets those reporting incidents kicked out. I say it's a threat scaring customers from reporting known issues and incidents. Apparently, The Meadows isn't above the board nor honest on several very important issues.
Contact When You Have A Complaint
Contact When You Have A Complaint
General Manager, Sean Sullivan, at 724-503-1234 and also file a dispute and/or complaint with the Pennsylvania Gaming Control Board: www.pgcb.state.pa.us/?p=113
Terrible Business With Less Than Eighty Five Perce
This casino does not want business. Several security guards watch TV constantly. Other security guards were rapped up into deep conversations. One was sitting in a chair watching Tv. They have several rude floor attendants. Some of the floor attendants do not know anything. You pay for the ignorance when you lose money.
Instead of correcting any problems, personal ask you to leave. If you become a gold member in two months, the employees resent you! Anyone using any coupons sent by the Players Club is a target. Some employees resent you getting anything. You will be treated progressively worse if you become a regular by the same employees.
Several customers of large wins were denied the winnings! They were told the machine malfunctioned, which voids the win. Read the rules, they only need to say it without proving.
Several waitresses complained about not receiving tips. They are saying the customers are too cheap. One got upset with a customer for not buying drinks! (alchohol).
Lies with rude employee behavior seems to be the highlight of The Meadows.
The bowling alley has a dictator (very large) woman running it. It's not a fun place to bowl at. Basically the business is employee first, customers don't count at all. Customers are views as either addicts or suckers. The customer treatment tells it all.
Drunks sleep in chairs often, and are not removed.
The drinks are cheaply mixed, over priced.
Several employees have complained about treatment and poor employee pay.
Food court, beverage station are poorly kept. Small portions by some employees in food court. (certain days and times) Want to chance when you will be robbed. If the casino makes money on games, why not become known for the best food portions?
Bathrooms missing toilet paper in several stalls. Unkept.
They do not cater to any long term customer. Most customers claim The Rivers and Wheeling West Virgina are better casinos.
Terrible Service Terrible Management Very Low Wins
Several visit findings:
Casino workers have terribles attitudes.
Management is supportive of employee terrible behavior.
Management doesn't want new customers by insulting them.
Employees and management treat new players as not worthy to play.
Zero motive for new players, not a fun group casino if new players are in the group.
Employees are miserable, passing it off to the customer or would be customer.
Too many parking lot fights, indicating no wins for a high rate of customers arriving together losing.
Anyone going loses, because the atmosphere is poor.
The food court is poorly kept.
The beverage bar was messy, unkept. Every visit ran out of beverages, sugar, creamers, cup lids, out of coffee cups.
Service desk bad attitudes, poor or short useless explanations of promotions. Calls to customer service yielded no return calls after many attempts.
Outcome: they don't care for anyone, new customers lost. Advice: they need to have a program for better service, polite and patient with new customers. The information given to customers must be accurate. A new customer program needs to be in place. A family program to encourage more players with more promotions could benefit the place, customers. The existing customers can be retained by showing them better treatment of any players they bring.
A existing customer referral reward might benefit everyone.
Great atmosphere, big variety of slots, very good food at a fair price. Most slots paid out consistently and was able to play for a long period of time and even left up $200.00. The only downer was that I earned almost 2000 slot points and it was only worth 2.50 off of my food bill. AC still has the best perks. Overall I loved the place and will come back.
Absolutely the worst casino in pa oh and WV!!! You spend a hundred bucks in 10 mins and u hit nothing and I mean nothing!!!!! Free play is disgusting!!! Spend 5000 a month and they give you 35 in free play. Really wish PA gaming commission would audit this horrible place!!! I do not go there anymore because of this...i must say the rivers and wheeling let you have fun by allowing you to win some off what your spending!!!! Save your money for a real casino and skip the meadows maybe they'll become a better place to gamble!!! Doubt it!!!!
I've been going to Meadows since it was in the tent...Back then you could get a few hits and play for a while with your money. Now they take your money with about a 20% payback. I'm not sure how they are managing to keep those machines so tight but someone from PA gaming should be doing a check on them. Everyone you sit next to is so disgusted with the slots. Table games are OK and staff folks on them are very friendly and helpful but we've made the rounds to the other casinos in the area and they are definitely the worst for slots....WVa casinos are much better...Bye, Meadows.
Poor Customer Service
Forget it when they give out a gift for players. Went today and stood over an hour and half to get a jacket! Only 4 hours into the promo and they were out of our size. Many time have gone before it ends and they are out of it and they give you $10. They can take your money but don't want to give you comps. Players club only has snacks and only open til 10pm. Hello, there are people there after that and the cookies, chips and nuts they put out should be there all of the time. Thinking of going to the Rivers.
Slots are worse than ever. The slots take money at an alarming rate with no payout. A $100 bill can literally be gone in 10 minutes playing at lowest amount. I have not walked out with payout in my pocket since early in 2011. I've stopped going there and am trying out Casinos in the area. I have not seen someone win a hand payout in over a year. Tried going all different times and days with no luck. Also, there is a noticeable decrease in crowds. Gee, can't figure out why. Casino clean and food decent, slots stink.
No Complaints Here
I must start off saying that I did not play the slots at the Meadows. I always go with my gut and my gut told me that the slots were not paying off. Also, I saw a lot of disappointed slot players and didn't hear a lot of winning bells, sirens, and horns from the slots.
Played Blackjack along with Mini Baccarat and enjoyed them both. The dealers were pleasant, especially at the Baccarat table where I spent the majority of my time. Kudos to Meadows for having $10 tables for Baccarat, which seems to be unusual for non-Vegas casinos.
My father enjoyed the casino as it appeared to have a more mature crowd and atmosphere. Being younger, it wasn't my ideal atmosphere but I had no complaints and I definitely have been in worse casinos (can you say Presque Isle).
Food selection was good in my opinion. I really haven't seen any benefits to their Player's Club, especially since I didn’t' play slots.
Overall, I liked the Meadows and would go back. I'm not sure if it's the ideal place for slots, but, for table games it’s better than most of the casinos in PA and WV
They had their chance
In the past 5 weeks I have visited 6 times. Each and every time they have done nothing but take at an alarming rate. What really ticked me off is I would play a max bet on a penny machine to the tune of 100 dollars the moment I played minimum bet the machine would hit the bonus. They cannot say this is random since it happened 6 times in a row. WAKE UP GAMING COMMISSION. this is no longer random. They had their chance but I will not be back. I will go to Mountaineer instead. Out of 4 trips there I have came out ok 4 times.
I understand that the casinos are in business to make money but, they need to payout more than 89% in order to keep people coming back. The state gaming control board requires they payout at a minimum of 85% and the Meadows is just 3% higher than that!!....come on, Indian casinos out west pay better that that. Yes, when they first opened they were paying out between 92 and 93%, and I understand that they are not going to pay that now because they sucked people in, but don't tell me the reason it has dropped is because of table games and the gaming atmosphere you provide.
An example of this greed is the new gold and platinum players club. The old club had a nice bar you could sit at and had game consoles (keno, poker, etc.) in it, NOW, the new players club bar does not have any chairs to sit at, games to play, and it doesn't even offer draft beer (GREAT BAR HUH). I am a gold member but, I don't think I will continue to qualify for it because there is no point. You go there and spend between 300 and 400 dollars twice a week and they give you 10 dollars in free play-woopdey freakin doo. I don't care that the casino gives away cars and toasters-how about giving away MONEY- it's a novel idea I know.... but it seems to work for other casinos. I have even heard from casino employees that their pay has suffered because since the payouts have gone down so has their tips.
Yes, the casino is clean and the location is nice, but I don't go to a casino to admire the pictures on the wall. All I ask is that if people are going to spend their hard earned money there, maybe give a little bit back once in a while. Let someone walk in with 300 bucks and stay longer than 75 minutes.
I suggest that if you like to gamble, hold off and save for weekend trips to Atlantic City and Vegas..just make sure you go to casinos that are not owned by the Cannery Casino Company since they are the ones that own the Meadows.