Rivers Casino Hot

 
1.9 (107)
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Rivers Casino

Details

Address
777 Casino Drive
City
Pittsburgh
State
Pennsylvania
Zip Code
15212
Country
United States
Phone
(412) 231-7777
Players Club Details
Click to reveal infoWe need information on this casino's Players Club. If you have information that you would like to share with us about this club, please email it to us at This email address is being protected from spambots. You need JavaScript enabled to view it. Thank you for your help!

Toll-free Number: (877) 558-0777
Parking: Free Valet: $6
Restaurants: 5
Buffets: L/D-$14.99
Games Offered: Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Three Card Poker, Poker, Big 6 Wheel, Four Card Poker
Special Features: Free parking for player’s club members who play and put points on card.

 

 

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107 reviews

 
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Table Games
Customer Service
Player's Club
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Food & Drink
Comments
(Updated: April 26, 2016)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Rivers Casino Doesn't Pay

It is time the state Gaming Commission increases the fines for this casino. It's cheaper for the casino to pay the fines than to actually pay out the state minimum. State Gaming as much of a joke as the casino. Not only are the slots not paying out but the comps are even worse. Lost $2000.00 in the last few months and get my mailer every month for $5.00 free play. Never going back until things are changed.



Was this review helpful to you? 
(Updated: April 15, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

100% BS

This is the worst casino I have ever experienced, total loser and unprofessional place. Every single machine I played ,nothing....This casino should be fined and shut down immediately. And PA gaming should be sued and license revoke. Anyone thinking of visiting PA casinos . DONT...

Was this review helpful to you? 
(Updated: April 04, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

ouch!!!

stayed in the burgh over easter weekend and went to the worst casino i've ever played in, the place is so tight if you had a needle you couldn't shove it up their azz.... will never ever go back but the burgh is nice in it self.

Was this review helpful to you? 
(Updated: January 09, 2016)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Odd Behavior

I have notice something very interesting about Rivers Casino. When white folks play odds are in there favor. Blacks and other minorities always seem to lose. Regardless of what machine or amount. Seems as if big bro (cameras) control who gets blessings of winning. (Just something to think about) Hard to believe this is just a coincidence..

Was this review helpful to you? 
(Updated: September 10, 2015)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Legalized extortion. Poor management. Avoid this c

Let's start off with the good. The Players Club employees, and some of the slot attendents are absolutely wonderful people. They are very sympathetic in the midst of what is the greatest legalized scam to ever come down the pike. The rest is rock bottom. I am a "Signature Player" with well over 240,000 points since January 1st. I just requested my "win/loss numbers" since July 1st to current the other night. My payout percentage is 80%. You read that correct - 80%. The state sets the minimum at 85% - "over the lifetime of the machine", which out of the 3000 slot machines on the floor, I would be willing to bet that 99% are set at or near the 85%, which by industry standards is highway robbery. My "VIP Host" is actually a decent guy. We get along well, but when it comes to asking for comps or slot play, he is as tight as the casino. Last month, I didn't even get my monthly "mailer" or "pull tabs"!? I phoned the General Manager, and he stated that I am exhibiting the signs of "problem gambling" and that I am "pushing the envelope" with my behaviour when on site!? He wouldn't credit me any slot play that I had lost, he just gave me what I considered a very rude and condescending disrespectful response. And again... I am a "Signature Player". You will find no help whatsoever at this casino. None. Also, if you are like myself, a Signature Player, the casino started a program with United Airlines Mileage Plus Rewards where the points you earned from Jan 1 through current would be transferrable to earn free flights. I was told that any person wanting to use this perk would have had to "save their points earned", and not have used them. This was NOT explained to me by the person heading the program. I am seeking legal counsel to discuss a class action lawsuit for false advertising. This isn't a casino. It's a place that has 3000 machines that take money, and hand out a few paltry $1200 handpays every now and then. Do yourself a favour and avoid this casino at all costs. They will not help you, and if you ask for help, you will be made the subject of scrutiny.

Was this review helpful to you? 
(Updated: September 08, 2015)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Rivers is the worst

Don't pay out worst slots I've ever seen customer service is awful can't win or get a drink meadows is better mountaineer is better erie is better should have granted the casino to isle of capri could not possibly be worse than these blood suckers

Was this review helpful to you? 
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

prejudice, and pathetic, so

These people act like if you don't have alot of money to spend, you're wasting their damn time. And if your not white, they look at you like you don't belong in there, but they can kiss my black ass :-) :-) :-) :-) :-) lol!!!

Was this review helpful to you? 
(Updated: July 17, 2015)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Just Terrible

This place is God awful. How in the HELL can you go into bonus and not when anything. This isn't gambling its down right thief. PGH should be a shame of it self.

Was this review helpful to you? 
(Updated: March 12, 2015)

past visit

Too much smoke all over the place and need to be better laid out for games. the employees are rude. well, most of them.

Was this review helpful to you? 
(Updated: January 28, 2015)
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Slots

Ok, so I have been going to this place since it opened. Got a Players Club card which was a waste, since I was going pretty regularly, but not getting any free play. Needless to say, I stopped using my card because of this, not to mention, I'm superstitious about using my card, because I think they see how much or little you win. Anyway, I used to play just the quarter machines and I won frequently when the place opened. That is not the case now. I started playing penny machines recently, but I'm disappointed with them, because you can't even get a Bonus and when you finally do, it doesn't hit for anything. What a waste. I live close to this place, but I think I'll keep going to the Meadows. Lately, I have had luck there! Also, I never see anyone getting paid any big jackpots at Rivers.

Was this review helpful to you? 
(Updated: January 09, 2015)
Overall rating 
 
3.2
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Dont expect too much

I go often, and typically win a few hundred on slots. The table games are too high of a minimum and they switch out dealers too often to develop a rhythm and actually win.

The service is awful. Press service button on your slots, and no one comes. Stop someone and ask for assistance and even they can't find anyone to help you. Just bad!

The drinks are way, way too expensive, considering no comps.

Was this review helpful to you? 
(Updated: December 07, 2014)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Slots

I feel the odds of winning playing slots are ridiculously low. I've personally spent a number of hours upon hours of slot play only to find that there is no way to actually win,yes you win a dollar here and there but In the long run your always losing.i think the casino monitors the player club cards and once you've lost x amount of money they will give you a little but then take it right back whether you play the next day or a month from now. Rivers casino is the worst casino I've ever played at they need to let people win just a little more when it comes to the slots,if I would win more I would play a lot more instead everytime I play I lose no matter what machine I always lose I have been there about once a month since it opened and I've never won EVER! please rivers let the people win a little

Was this review helpful to you? 
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Big Joke

This is one big mess PENNSYLVANIA??? Are you serious... slots horrible, tables greedy.Service is a lost cause .No comps absolutely nothing!!!!How and the hell can you be proud of this garbage. Anyone who wants to have a good time..Stay the Hell AWay
from here!!:[

Was this review helpful to you? 
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Rivers Casino NO!!!

Absolutely Horrible. This casino is what you can call a predator. What they do is lure you there with so much mail that you are receiving something almost daily, then if by chance you do end up going, 97% of the time they will take everything you have plus more and fast. They have the slots set so low @ Rivers that they have been fined month(s) in a row by the state. Rivers Casino is taking advantage of Pittsburgh and they need to be investigated.Heed the warning, Stay far Away!!

Was this review helpful to you? 
(Updated: January 28, 2014)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Hard to Win Here!

This place is not a real casino. yeah it has machines only for show! money goes in them but nothing ever comes out the state of Pennsylvania and the city of Pittsburgh has come together to use this casino as a cash cow for THERE misuse of government funds . Think people think how many 24hour casinos do not have a hotel attached to it .because they want you to come in to donate and not stay and get a chance to get it back .this is the only casino in the world that don't want you there for too long.rip you off and send you on your way lol .this casino needs to be investigated by the highest courts in the usa .I've been there since day one until present no slot machines I ever saw especially penny machines play like theres do.stay away from 777 rivers casino in Pittsburgh Pennsylvania

Was this review helpful to you? 
(Updated: January 01, 2014)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Too Smoky For Me!

Disgusting smoke smell EVERYWHERE. Impossible to find a clerk to help.

Was this review helpful to you? 
(Updated: October 26, 2013)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Bring a wheel barrow of money if you play slots,

Usually when you go to any casino you'll have an opportunity to stop playing at some point where you were up a little bit or even money from the time you started playing, Many times people won't stop myself included, but you'll have played for a while and maybe think ill be more wise next and feel satisfied that you've been amused for some time and at least had a chance. That has not been my experience the 10 times I have visited this place, I believe I gave it a fair chance in those visits spending approximately 200 dollars per visit mostly in the slots, from the time you sit down at the slots you're sinking, after you walk out of here you're not going to reflect thinking oh I should have stopped when I was up, these slots do not generate that opportunity, you are D.O.A. that's right, dead on arrival. You end up feeling more like a victim then a patron. I've never really expected to leave a casino with more money than I walked in with but I do expect the opportunity to present itself on some level, it does not happen here.

Was this review helpful to you? 
(Updated: October 14, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Pure GREED

Pennsylvania casino are so damn greedy. Nothing for customers to enjoy, just take take take.

Was this review helpful to you? 
(Updated: September 30, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Total Disappointment

This place is a big joke. how the hell can you get free spins and don't win anything? Pennsylvania what the HELL is going on here?

Was this review helpful to you? 
Overall rating 
 
4.0
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

Great Way to Spend a Friday Evening!

While The Rivers is not a Vegas Casino, it is still a fun place to go on a weekend night.

Was this review helpful to you? 
(Updated: May 01, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Not a casino

Places like Rivers,Meadows & Presque aren't casinos. All they are is generic Gaming Parlors.. No comp. Tight slots, nothing to look forward to but ripped off..

Was this review helpful to you? 
(Updated: April 14, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Garbage

This casino is a mess,how can you be extremely tight as hell on penny machines. Stick with real and classy casinos like Vegas & Atlantic City.

Was this review helpful to you? 
(Updated: March 24, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

AWFUL

This place is one big joke ,Pennsylvania casino's as a whole are one big cash cow.How and the hell can a person get free spin and not win a dam thing??? Gaming board and casino should be revamped or closed. One big freakin mess . Stick with atlantic city and vegas for true entertainment. Not these hole in the wall wanna b's

Was this review helpful to you? 
(Updated: March 24, 2013)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Terrible

I am a young gambler from Erie, where I have been to the Presque Downs and Casino several times. Now, I don't have much to compare to here, but my experience at Rivers was TERRIBLE.

From the second my girlfriend and I walked in, the staff was rude to us. The security guard got mad at my girlfriend because, as a foreigner, she was using her passport as identification. They almost didn't let her in. At one point, I stepped out to use the ATM and the security guard snapped at me when I asked if she needed to see my ID once again - She had watched me walk out!

As far as the atmosphere goes, the whole place has a uniquely bad odor to it. As someone said before, it smells like cheap cigarettes, bad perfume, body odor, and broken dreams. The free beverages offered taste terrible, the ice machines don't work, and the selection is poor (no ginger ale?).

The worst part, and the reason I will not be returning, is that the slots are so tight. The most I ever got up was $10. Most of the bonuses I was lucky enough to hit yielded about $6.00 - not even worth the electricity used by the obnoxious overly loud machines. I left after a few hours down $35, and after reading these reviews, it sounds like I was one of the lucky ones... I agree, go elsewhere. I would recommend Presque Isle Downs and Casino in Erie, or anywhere really, over Rivers Casino.

Was this review helpful to you? 
(Updated: January 11, 2013)
Overall rating 
 
1.6
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Disappointing

I had high hopes for this place when it opened up but in all honestly it's been a big disappointment. When you have questions, you get a ton of different answers and their incompetence has even caused me to lose out on more than $100 in free play. Too bad, this could have been so much better.

Was this review helpful to you? 
Overall rating 
 
2.8
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

I've won big. Not Vegas but something to do in Pgh

I personally think the rivers is ok. I have been going at least once a month for the past year and sometimes 3 times a month. I usually take between 500-1000 dollars and play slots. I have hit several big jackpots 2 over $6000 and at least 6 big wins under $1000. Yes I leave a loser more than I win but what I have won is more than I have lost. My question is for those that have a players card. I don't always use mine. What is the most amount of weekly (not bonus) slot play you have had or know of someone having. I am trying to decide if it's better to always use my card.

Was this review helpful to you? 
(Updated: November 28, 2012)
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Started Out Great - Turned Kind of Creepy Now

I smoke at the casino because i don't smoke in my house....but this place really smells like smoke! You can smell it as soon as you open the door to the elevator lobby off of the parking garages--six or seven floors above the actual casino. Coming from a smoker, I can only say that I can only imagine what nonsmokers think!

However, my really big problem with the place, and the reason that I have decided not to go there anymore, is that there are a lot of regulars (please read on, I am not opposed to regulars in general, because I happened to have be one of them). The regulars that I refer to are groups of regulars that are like slot stalkers and another group of regulars that are moochers. I would like to think that they are not an officially organized group, but they are groups, and I have started to notice them (after a year of being in a slot coma when I am in there:)

The slot stalkers sit around and watch particular popular machines that are heavily played. They seem to know a good deal about these machines and the payout rates, and count the amount of money going in. They don't play much while they are sitting at a nearby machine watching. They hit spin, and then take a drink, look at their phone, fidget around and then hit spin again five or more minutes later, so officially they are legally sitting at a machine. As soon as a loser gets up from a heavily played machine, they jump onto it and play until it hits (which, by the way is usually pretty quickly after they get on). Now, I suppose that one can say that there is nothing to be done about such behavior, and I suppose that this is part of gambling....losing to others, but it seems a bit unfair that these groups seem to be there all the time, work together, and seem to know when other non-stalker regulars are likely to come in (and put money into favorite machines.) Once that I noticed that this was happening, I actually sat aside myself and watched more carefully a couple of times and there was no doubt that they were doing this. It felt very creepy and predatory, and that is not the feeling that I want to get when I go to the casino to relax.

Other regulars are cigarette moochers, money moochers, people asking for rides, and dollars, and others trying to sell things (like a lighter?? [really?] to get money. This casino is in a very urban location, and easy to get to. There is a lot of security here, a lot of cameras too. The staff is really nice, and the machines seem to be well monitored by them, so I am not sure why this is going unnoticed. I was kind of excited to have a casino relatively nearby, and when first opened, it was really nice to go there, and look around, play slots, have a drink, maybe eat. But now that I have noticed this weird thing, I just get really, really creeped out by this kind of predatory-like behavior, so I'm not going there anymore. I would say that if you are coming from out of town, be careful if you go there and stay aware. Again, you will be safe there because there is a lot of security, but be aware of what I would call the underlying culture of the place -- and there is a lot of it. Sorry Rivers. I thought that you were great! But it is not fun there anymore because of this. I am going to try other, not so close to the city, casinos. I just like to have fun and relax, but this weird behavior just doesn't work to that end.

Was this review helpful to you? 
(Updated: November 17, 2012)
Overall rating 
 
3.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

Tight tight tight

I like playing slots because I really stink at cards. But it seems Rivers is squeezing out the low-end slots. They keep adding card tables, half of which are rarely used, and they are expanding the high limit slot area, reducing the number of 1, 2 or 5 cent machines. And talk about tight machines! Played this week, and got the 15 spin free bonus. And what did I end up with as winnings for my 15 spins? 60 cents! C'mon Rivers! But the Players Club is good, and I love the food served, Although the server girls had their outfits changed from skirts to goofy '60's hot pants! Ugh!

Was this review helpful to you? 
(Updated: November 15, 2012)
Overall rating 
 
1.5
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0

Worst Comps!

Their comps are a joke! Spend $500 a month there and your comps are reduced. Try to buy a drink -- well if you aren't a high roller, the bartenders won't even look your way. The staff is miserable and seem to be bothered by your existence. The Buffet -- food not bad but don't ask if they have something that is not filled .. they ignore you and throw something in the bowl. I am not sure who they think voted them the best casino .. they may be the worst I have ever been to.

Was this review helpful to you? 
(Updated: June 13, 2012)
Overall rating 
 
3.6
Slots 
 
1.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
1.0

Best in the tri state area easily

Tight slots and horrible wait staff, but the tables are awesome, dealers have never ever disappointed, all the staff is perfect. Beautiful place, too. The people that complain just are unlucky or don't know how to gamble or just are those people that bitch about everything.

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