Pala Casino Spa and Resort

 
3.1 (7)
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Pala Casino Spa and Resort

Details

Address
11154 Highway 76
City
Pala
State
California
Zip Code
92059
Country
United States
Phone
(760) 510-5100

Toll-Free Number: (877) 946-7252
Gambling Age: 21
Room Reservations: (877) 725-2766
Rooms: 425 Prices: $139-$299
Suites: 82 Prices: $189-$389
Restaurants: 9 Liquor: Yes
Buffets: B- $30.74 (Sat/Sun) L- $23.24 D- $30.74/$35.74 (Fri/Sat)
Games Offered: Slots, Video Poker, Video Keno, Blackjack, Baccarat, Mini-Baccarat, Three Card Poker, Pai Gow Poker, Let It Ride, Poker, Bingo (Thurs)
Overnight RV Parking: Free (park in west lot)/RV Dump: No
Senior Discount: Free bingo Thursdays if 60+.
Special Features: Offers card versions of craps and roulette. Fitness center and spa. Discount on buffet if player's club member. RV Resort with 100 spaces ($50-$80).

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User reviews

7 reviews

 
(1)
 
(2)
 
(2)
2 stars
 
(0)
 
(2)
Overall rating 
 
3.1
Slots 
 
2.3  (7)
Table Games 
 
2.7  (6)
Customer Service 
 
3.0  (7)
Player's Club 
 
3.3  (7)
Gaming Atmosphere 
 
3.3  (7)
Amenities or Hotel 
 
3.5  (6)
Food & Drink 
 
3.6  (7)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Pala the most rude unknowledgeable staff!!!
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Not only was the customer service extremely bad but the management I asked the same question the answer I got was I don't know the casinos key job is to keep the customers happy . There's nothing fun about this casino everyone's in a bad mood I will not be returning worst casino I've ever been to.

V
Comments (0) | Was this review helpful to you? 0 0
Valet Parking Thief
(Updated: July 22, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

I went to Pala this week and used the valet service, when I was done, I found one of my wife's purse opened with few credit cards laying out. My $2000+ new macbook pro and an expensive carrying case was missing. There were also two packs of cigarettes that also went missing. I am still waiting for the casino to get back to me. All I can say is, if you decide to come here, make sure you hide your stuff away and don't leave it out in the open or do self parking. these people cannot be trusted!!!

JG
Comments (0) | Was this review helpful to you? 2 0
Excellent comps
(Updated: October 24, 2012)
Overall rating 
 
4.0
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
5.0

I have only played here three times,but I receive more benefits than other casinos. Excellent mail free play and comps for their gourmet restaurants. Tough to find a $5 blackjack table,but they did deal me 4 eights in Mississippi stud. Many games here, but one of my pet peeves is 6-5 blackjack which they offer. If people would boycott this ripoff of a game,the casinos would take it out.

JM
Comments (0) | Was this review helpful to you? 1 22
worst place for slot play
(Updated: January 24, 2012)
Overall rating 
 
3.0
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

Pala used to be a fun place to play slots...win some, lose some. as of 2011 they have tightened the slots so much, playing slots there now is a joke. I am a high limit player, and have lost over $400k in one year! They are greedy and have pushed many players out and down the road to other casinos.
Unless they "reset" their machines, I would advise anyone considering playing slots there, not to.

PH
Comments (1) | Was this review helpful to you? 29 0
Nice buffet
(Updated: August 30, 2011)
Overall rating 
 
3.4
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
5.0

The buffet is really nice, the staff is friendly and helpful, no charges for ATM use, the place is alright but the slots are extremely tight, it is understood that not everyone will win but the slot machines don't even pay a small portion to continue playing and having fun; they simply take all the money you put into them, I guess they're just as tight as any other casino.

J
Comments (0) | Was this review helpful to you? 24 0
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