Majestic Star Casinos & HotelHot
Toll-Free Number: (888) 225-8259
Rooms: 300 Price Range: $79-$139
Buffets: B-$10.99 (Sat/Sun)
Casino Size: 43,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Caribbean Stud Poker, Spanish 21, Baccarat, Mini-Baccarat, Big 6 Wheel, Pai Gow Poker, Three Card Poker, Let It Ride, Poker, Mississippi Stud
Overnight RV Parking: Free/RV Dump: No
Special Features: Two boats: 1,300-passenger and 2,300-passenger modern yachts docked on Lake Michigan.
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This casino has the worst security staff I've ever come in contact with. They remove from the premises when you call them out on something that is not written policy. In July 2016 I found a wallet on top of the ATM. I look in the wallet for identification, thinking perhaps the person was close by and I could just hand it to them. Since there was no ID, I took the wallet to the rewards desk. About one hour or so later,at least 5 security guards surround me at the roulette table while I had bets placed. One of them began to tell me that the casino has cameras all over, which I am keenly aware. I asked why I'm being pulled from the floor. They proceed to walk me to an interrogation room in the lower level of the boat. Meanwhile I'm asking, why? I was asked to have a seat and told once again about the cameras. I was then told they I had been viewed removing the wallet from the ATM. I immediately asked them to review the whole tape. If they saw me pick it up, that was not the end of the video. They should have seen me put it down. It was the one of the most embarrassing moments I'd experienced. They verified that the wallet was at the desk and offered no apologies. I stormed out of the room and called them exactly what they are, a bunch of clowns in uniforms. Most recently I was sitting at a table just outside of Jackpot Java. Bare in mind, there is no written policy nor signage that indicates the area is exclusive to those who purchase food. A security guard, Mario walks up and says he has been instructed to remove me from the area. I asked to speak with his supervisor because, since there are no signsurprises or policy, he was harassing me. His supervisor comes over and repeats the lines. I asked to see the written policy, sinage, and asked how long it has been in existence since I normally sit there when I'm clearing my head from the roulette table. I often see people sleeping at the slots, holding slot machines with ash trays and no money in the slot, patrons are begging, standing round jackpot winners, etc. All I was doing was sitting at a table designed for sitting. This resulted in me being remove from the facility for trespassing. Security uses the term "trespassing" too losely. I did not violate any reason for being asked to leave. I was not intoxicated, did not use vulgar language, did not threaten anyone, was not stealing or tampering. I was simply sitting at a table in a seating area. The casino needs new security personnel otherwise that entire boat will end up sinking (figuratively speaking).
What Happened? in the last year it has changed for the worst...dirty. unfriendly. vagrants sleeping in hall, food not even good free! cashiers the slowest !!! Payouts the pits !!!
Wont' be back anytime soon...Big Big Decline all the way around !!
This is a review of the hotel. The casino is fine, but I would prefer to rate it separately. So, the hotel room was clean. I would feel safe sleeping here again, both physically (from scary Gary types) and safe from diseases lurking underneath the sheets. The price point was also reasonable, considering the lake view and proximity to Chicago. However, Hammond/Gary should be cheap. This low rating is being given due to the poor quality of customer service I received from the hotel staff on 8/17/2011. I was severely disappointed in the way I was treated as a first time guest. I spent two nights in this hotel, while also patronizing the casino. I checked in late the first night and asked to check out late the last day. I asked how late I'd be able to stay in the room without being charged (11:30 am) or how late I could stay in the room and be charged for just a half day (4 pm). I had stayed up very late the night before at the casino and hoped that the hotel staff would be more accommodating. However, I was told one thing by the operations manager and another thing by a front desk staff member a couple hours after initially asking the question. The front desk staff member called me at 2 pm to tell me I had 10 minutes to vacate the premises, even after I had spoken to her boss. They refused to remove the half day charge from my bill, even though I left before the 4pm deadline I was told I could stay in the room until with a charge for a half day. Since I had just woken up and showered, I asked for half an hour to pack and get ready to leave. I was threatened to be charged a full day if I wasn't out in under 10 minutes. I felt like I was being bullied at the poker table and not as if I was staying at a place that respected their guests. I won't go back and stay here again. It is also old and in need of maintenance.
By far the dirtiest casino I've ever been in! The restrooms are like a bad truck stop. Peeling wallpaper! Smokiest place, must have bad air systems. Never more than one craps table open, most times I attempt to gamble it's full. Never once given a food comp!