Horseshoe Casino - Council BluffsHot
Toll-Free Number: (877) 771-7463
Rooms: 158 Price Range: $149-$300
Buffets: L-$15.99/$18.99 (Sat)/$20.99 (Sun)
D- $19.99/$25.99 (Fri/Sat)
Casino Size: 78,810 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Pai Gow Poker, Mini-Baccarat, Spanish 21, Three Card Poker, Four Card Poker, Mississippi Stud
Overnight RV Parking: Free/RV Dump: No
Special Features: Hotel is Hilton Garden Inn. Buffet closed Mon/Tue. Free shuttle service from local hotels. Affiliated with Harrah's. 100x odds on craps.
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Very few bonuses, and if you are lucky to get a bonus, they pay very little. The parking lots are half-full now and more and more people are not going to either of the CB casinios. When will they wake up?
Customer service was ridiculus. Many members of our group party were accosted by "security" and told they were too intoxicated too enter the casino (after a 5 hour bus trip) and/or that they had to leave casino after a couple hours and a few drinks by threat of ticket and physical removal of premises.
Many of these people were not inebriated and were served all their drinks on the casino grounds. They were physically escorted to their rooms and told that they could not leave their rooms the entire evening.
These judgements were made by security guards based on moments of exposure to individuals of whom they had no knowlegde. No one was acting out, being rude, eccentric, etc. It was the most ridiculus and outrageous expereince I have ever witnessed in a casino setting.
Not one person was falling over or posed any type of danger. We were all from Wisconsin, and we certainly noticed the locals whooping it up at the casino bar with no harrassment.
This casino is a joke. I tell everyone who is planning to go and have a good time with a couple of drinks to strongly reconsider. Hell, come to a Wisconsin casino where we treat everyone with respect and we know how to have a good time and do so responsibily. Casino staff is insulting and on some type of "stuck in Iowa Power Trip." Honestly, don't go!!!
Horseshoe has taken greed to a new level. This place is out to take as much money as possible from its players in the shortest amount of time.
Even their employees seem embrassed by what their corporate office is doing to the casino. Play anywhere else but here.