Hollywood Casino St. Louis

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Details

Address
777 Casino Center Drive
City
Maryland Heights
State
Missouri
Zip Code
63043
Country
United States
Phone
(314) 770-8100

Toll-Free Number: (866) 758-2591
Rooms: 455 Price Range: $139-$309
Suites: 47 Price Range: $289-$469
Restaurants: 7 Valet Parking: $5
Buffets: L- $15.99 (Monday/Tuesday)/$13.99/$19.99 (Saturday/Sunday)
D- $21.99/$17.99 (Wednesday)/$34.99 (Friday)/$25.99 (Saturday)
Casino Size: 120,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Baccarat, Mini-Baccarat, Poker, Pai Gow Poker, Three Card Poker, Let It Ride, Four Card Poker, Caribbean Stud Poker, Ultimate Texas Hold'em
Overnight RV Parking: Free/RV Dump: No
Senior Discount: Various Monday if 50+
Special Features: Two 3,200-passenger barges on the Missouri River. Ben & Jerry's Ice cream.

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User reviews

24 reviews

5 stars
 
(0)
 
(2)
 
(11)
 
(6)
 
(5)
Overall rating 
 
2.4
Slots 
 
2.6  (24)
Table Games 
 
1.5  (21)
Customer Service 
 
2.7  (24)
Player's Club 
 
2.5  (24)
Gaming Atmosphere 
 
2.4  (24)
Amenities or Hotel 
 
2.3  (21)
Food & Drink 
 
2.9  (24)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Customer Service buffet
Overall rating 
 
2.3
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

Hollywood needs to train John in the buffet. First he told me and my handicap could not sit at a four person table because we were only 2 people.I wanted to sit there because it was a end table .He put us in the middle where it very hard for her to get out.The to make matters even worse when they did put people at that table they were none handicap and only 2 people.The buffet was very slow when we were in there. His attitude was you will sit were I tell you are leave my casino.....

JK
Comments (0) | Was this review helpful to you? 0 0
Great Food and Casino Fun
(Updated: September 12, 2016)
Overall rating 
 
3.9
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
5.0

Wife and I ate at the Final Cut Steakhouse with friends our last trip through.Steaks were very good and service excellent. Stick with the one dollar slots. Penny slots and table games not so much. Hit a jackpot on one dollar slots but nothing on the penny slots.

PM
Comments (1) | Was this review helpful to you? 1 0
Need to really work on their comps, and attitude
(Updated: May 09, 2016)
Overall rating 
 
1.6
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

I recently started going to Hollywood! The first time was pretty good won maybe $20. Next few not so good! Lost $80 next time lost like $400, next time lost like $600, then lost another 200! Second time I went in there they were very nice and gave me some meal comps, and like $25 free slot play! Then after losing several hundred dollars several times in a row,($380 the last time I went in) they refuse any comps!!! On my card there is $6.80 in comps built up after couple grand in losses, and cant even be used as slot play!!!! Also a burger is like $10 so $6.80 is not even enough to eat!!! Thanks Hollywood, but no thanks!!! Next time maybe I try Alton Belle??? The one guy at the desk where u get your card was helpful the one time I have seen him, but besides that most employees are very dull!!! Lifeless casino!!! Ameristar is way better, but I like to have more than one choice, which really Hollywood? You could have had my business! But chose to be rude, and cold instead. Hope it was worth the at least two or three hundred, sometimes 6-8 per week I would have continued dropping, had you given any kind of comps at all

A
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Wish it wasn't so...
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

I have been a frequent guest of Harrahs / Hollywood casino for ten years. I have been a chef for 15 years. I have to say that it has gone downhill significantly. I had the buffet for the first time in a few years today and now I remember why. The food was horrible. It was their BBQ dinner with beer for 25.00$. There was hardly any BBQ to choose from and what was there was very low quality and hardly any selection. The ribs weren't done and BBQ brisket was the only other option! I almost asked for a refund on my comps that I used to purchase the meal. The deli located in the casino has recently changed their menu and I wish they wouldn't have. The burgers used to be delicious, but now you should plan on being served a burger that has been sitting there for a while. Either that or they figured out a new way to cook burgers in less than three minutes.. The fries are OK, but again, have been sitting there for a while waiting for you to order them. The bartenders are awesome, and the security team are a pleasure to talk to. Two or three of the dealers do a great job, but the rest look like they don't want to be there much less have to deal with you. The hotel rooms are small and the beds uncomfortable, and there is no pool. They often send me free rooms which I choose not to even use. I wouldn't recommend this casino to anyone!!!!

R
Comments (0) | Was this review helpful to you? 0 2
Beyond disappointing
(Updated: January 13, 2015)
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

I was a regular at Harrah's and was a Seven Stars level in their Total Rewards program. I decided to try Hollywood Casino St. Louis last night and should have gone with my first instinct of walking out as soon as I walked in. The atmosphere was cold and uninviting. The decor when you first walk in looks like they were trying for Las Vegas glitz and ended up with nouveau riche bad taste. The employees walking around the casino floor all looked depressed or unhappy. I was there for almost 2 hours before I even saw a waitress who was actually the only person who I thought gave me a real smile. I was playing $1 slots ($3/pull). In 2 hours I lost $900. Now, I'm not one who thinks I'm not going to lose my money eventually, but my experience in this depressing atmosphere was definitely not worth $450 an hour. No one around me was doing any better. It was bad enough that I feel cheated. I won't be back unless I hear they've made major changes and I certainly won't recommend this casino to anyone. It's too bad, because when Harrah's was running it I really enjoyed the place and the people. I'll miss it.

G
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