Bet365 Casino Review

Bet365 is one of the most extensive sportsbooks in the world today. Sportsbook lovers will know this brand well. Recently, Bet365 has unveiled its brand-new casino and brought it to the US. Through its partnership with the Hard Rock Casino, Bet365 was granted a gaming license to become New Jersey’s 22nd online casino.

Currently, Bet365 is exclusively offering its online casino platform to players in New Jersey, but it has ambitious plans to expand throughout the US as the legal situation changes.

So does Bet365 Casino provide an experience comparable with its sportsbook?

Bet365 Casino Overview
Providers NetEnt, Bally
Game Selection

Over 100 titles to choose from:

  • 80+ slot titles
  • Blackjack
  • Roulette 
  • Game King Video Poker
Welcome Bonus 100% match bonus on your first deposit, capped at $200 
VIP Program No
Payment Methods
  • Paypal
  • Visa/MasterCard
  • PayNearMe
  • Skrill
  • Online Banking 
  • PayNearMe
  • Cash at the Hard Rock casino cage
  • paysafecard
  • bet365 prepaid MasterCard
Customer Support
  • Email 
  • FAQ
  • Live Chat 24/7
  • Phone 
Mobile Apps

Mobile app is available to download for iOS and Android devices.

Minimum Deposit  $10 
Minimum Withdrawal $5
License  New Jersey Division of Gaming in partnership with Hard Rock casino

Bet365 Welcome Bonus – Get a $200 New Player Bonus

Bet365 Casino offers just a single welcome bonus to new players. Despite the fact that among sportsbooks Bet365 is known for offering lucrative promotions, the same can’t be said for its casino platform.

Although you don’t need to enter any promo codes or worry about following any extra steps to claim your bonus, it’s clear that Bet365 doesn’t yet match up to its more established competitors in this category.

For more information on their latest welcome bonuses, take a look at the ‘Offers’ tab on the Bet365 website.

Welcome Bonus #1 – Get a $200 New Player Bonus

Bet365 Casino’s sole welcome bonus is the offer of $200. This is essentially a deposit bonus, even though they don’t use that term.

All first deposits are matched at a 100% rate up to a maximum of $200. In order to claim the full $200, you should deposit $200 when you create an account.

To turn the $200 into real money, you’ll need to complete the 15x wagering requirements. When compared to other casinos, these wagering requirements are considered to be quite low.


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Bet365 Casino Offers

Unfortunately, if you click on the Bet365 offers page, it doesn’t appear as if there’s any ongoing promotions beyond the new player bonus offer. The lack of any promotions for existing players whatsoever is a major disappointment as there’s little reason to keep logging in on a regular basis.

While it’s clear that Bet365’s main business is its sportsbook and in-play betting, it really leaves casino players feeling like they’re a mere sideshow.

If you’re looking to extract value from Bet365 Casino, it’s going to be difficult as the platform hasn’t revealed if or when it will start to offer regular bonuses to its loyal players.

Bet365 Casino VIP Program

You won’t find any type of loyalty program at Bet365 Casino. This is just yet another slap in the face for casino players as sportsbook players receive so much yet casino players appear to have no incentive to actually keep coming back.

Bet365 Casino has yet to say anything about whether it plans to introduce any form of VIP loyalty program in the future. However, with so many casinos now offering cashback value on their platforms, this is a glaring omission.

Games Collection

Bet365 Casino has one of the smallest online catalogues in the country. With just over 100 different games to play, regular casino players will have a hard time finding a lot of variety in the different games on offer.

This is well below the average of 300+ games that the majority of USA online casinos have.


For a larger game selection, check out Golden Nugget! They have over 700 Casino Games!

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Slots

The majority of Bet365’s catalogue is made up of slots. Although you won’t find any exciting exclusives in this casino, you will find a cross-section of different slots games drawn from a variety of software providers.

Some of the slots games you’ll find on offer at Bet365 Casino include: Dancing Drums, Kronos Unleased, and the ever-popular Starburst game. All the most popular slots games in the US you’ll find in the Bet365 Casino.

There’s only a single progressive jackpot available with Bet365. However, that progressive slot is Divine Fortune, which offers one of the biggest slots jackpots in the country.

Table Games

There are table game options available, but they’re not in available in abundance. Overall, you’ll find less than 10 different table games at the Bet365 Casino.

Blackjack is available, including single and multi-hand variations. You’ll also find a number of roulette variations, including the coveted single ‘0’ European roulette game.

Let it Ride is one of the few table games available at Bet365 that goes beyond the usual ‘standard’ selection of table games found in every casino.

Other

Sadly, there’s little to get excited about beyond their slots games. Video poker is available at Bet365, but you won’t find the variations you’ll find elsewhere. The only video poker terminal is the classic version of video poker from Game King. If you love video poker, there are far better casinos to play with.

Live Casino Tables

Bet365 Casino has recently started to offer live tables. Powered by Playtech, they don’t have a great many live tables, but you’ll find a standard selection of live dealer tables, including baccarat, blackjack, and roulette.

They’re able to offer live tables despite not having a land-based presence due to their partnership with the Hard Rock Casino. The tables are open for play between the hours of 12am and 12pm.

However, what’s annoying is it’s difficult to navigate to the live dealer tables due to the annoying layout of the lobby.


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Withdraw & Deposit

Before you decide to go through the process of creating an account with Bet365 Casino, it’s important to understand which payment methods are available. Not every online casino offers the same selection of banking methods.

Banking with Bet365 Casino

Bet365 Casino doesn’t yet offer the same selection of payment methods as its competitors. Although you’ll find the most common banking options on offer, players will find themselves rather limited.

All transactions are processed in USD and the minimum deposit limit is $10. Instant transfers can be made through your credit/debit card. You may also use a popular e-wallet, such as PayPal and Skrill. These two payment methods take mere minutes to process.

It’s also possible to get a prepaid card or visit a 7-Eleven and make a deposit through the PayNearMe system.

If players live close to Atlantic City, you can visit the casino cage at the Hard Rock Casino.

Payment Methods

Bet365 Casino offers an average selection of payment methods to players. However, you may find that your credit/debit card has a relatively low approval rate.

Here are the main payment methods you can use with Bet365 Casino:

  • Credit/debit card
  • PayPal
  • Skrill
  • 7-Eleven PayNearMe
  • Online bank transfer
  • Cash at the Hard Rock Casino cage
  • Bet365 prepaid card
Payment Method Example / Information Average Deposit Time Average Withdrawal Time

Online Banking

--- Instant 1 to 5 business days
bet365 prepaid MasterCard $5 minimum withdrawal  Instant Instant
Credit Card Visa, MasterCard, Discover Instant 1 to 5 business days
PayPal --- Instant 24 hours

E-wallets

Skrill instant 24 hours
Cage/Cashier

Hard Rock Hotel & Casino cage

Instant

Instant 

PayNearMe --- Instant ---
paysafecard Voucher from bet365 Instant ---

For the highest approval ratings and the fastest transfers, it’s recommended you use either the prepaid card or one of the e-wallets on offer.

Withdrawals can be made through the same payment method you used to make a deposit, in most cases.

Game Providers

Bet365 may have a small catalogue of games, but they’re well-represented by a range of popular software providers. You’ll find that NetEnt and Bally are particularly well-represented on the site. Playtech powers their live casino tables.

This wide variation in software providers gives you the opportunity to enjoy a range of game styles when you play at Bet365.

Site Features and User Experience

The Bet365 Casino website feels a little different to other casinos because of the way it manages its site. Players will feel as if they’re accessing the casino through a touch tablet. However, navigation is relatively simply, and everything is clearly labelled.

The big problem is the choice of font on the site. It tends to be too small and new players are constantly harassed by popups urging them to install Flash. This popup seems to appear even if you have Flash enabled.

Overall, the site is mainly geared towards the sportsbook layout, which can cause casino players some problems.

Mobile Casino App

The Bet365 Casino mobile app is far superior to the desktop version of the casino. The layout of the platform is better suited to the smaller screen of a smartphone. You’ll find the app is available for both Android and iOS devices.

The gameplay experience is second to none via the mobile app. However, the mobile app is lacking some of the features you’ll find on the desktop website.

If you’re looking to enjoy casino gaming on the go, Bet365 offers one of the best experiences in the industry.

Customer Support

Are you looking to get in touch with the customer support team at Bet365? This is an online casino that goes above and beyond what you might expect from a customer service department.

How to Contact Bet365 Casino

To contact the Bet365 Casino, you should scroll to the bottom of the page and click the ‘Help’ button. You’ll find a comprehensive FAQ section here with answers to the most common issues players experience.

The easiest way to contact Bet365 Casino is through their live chat system. This is available 24/7 and it never takes longer than a few minutes to get connected to an agent.

If you have a non-urgent problem, you may want to send them an email through the contact form on the website. Emails usually receive a response within 24 hours.

You can also call them over the phone 888-8-BET-365. Their phone lines are by far the best option for dealing with more complex issues. It’s even possible to visit them at their customer services office in Marlton, NJ.

Bet365 Casino goes one step further by aiding players who want to escalate complaints to the New Jersey Division of Gaming Enforcement. The casino makes a promise to support players every step of the way, in this regard.

Bet365 Casino certainly has one of the most comprehensive customer support departments in the business today.

Registration with Bet365 Casino

If you want to create an account with Bet365 Casino, simply go to the desktop or mobile website and click the cyan ‘Join’ button in the top-right corner. You’ll be taken to another page and asked to enter your personal details.

You will be required to enter information like your address, email, and the last four digits of your Social Security number.

Once you’ve followed all the steps on-screen, you’ll be asked to visit your email inbox and click on the confirmation link. When you click on it your account will be activated and you’ll be free to begin making your first deposit.

When you attempt to make a withdrawal for the first time, you’ll be asked to send them an image of a piece of photo ID. This is required to verify your identity and your withdrawal will be held until you complete the process.

It typically takes between 24 hours and 72 hours to verify a player’s identity.

Responsible Gambling

Bet365 Casino is committed to responsible gambling. You’ll notice that there’s a gambling helpline on every page of the website.

Players are able to take responsibility for their gambling through the different features provided on their accounts.

For example, you can set deposit limits. Once you’ve exceeded these limits you won’t be able to make another deposit until these limits have been refreshed.

You may also opt for self-exclusion. This will see your account suspended from the platform until a certain period of time elapses. During this time, you won’t be able to do anything other than withdraw any existing funds.

A self-exclusion order cannot be lifted prematurely without a court order.

How to Delete an Account with Bet365 Casino

It’s easy to delete your account with Bet365 Casino because they’re required to process all such requests by law. They also won’t ask you for a reason as to why you want to delete your account.

All you have to do is get in touch with customer service through any of the options mentioned above. Most people recommend that you call them if you want a speedy resolution.

Make sure you’ve removed any existing funds from your account, and it will be deleted within 24 hours.

This is an irreversible process, so you won’t be able to get your account back at a later date if you decide to come back.

Security, Privacy, and Fair Play Guaranteed

Players at Bet365 Casino can rest assured that they’re fully protected when they login to the platform. They use the highest level of encryption available to protect personal and financial data. This is the same level of encryption as banks and other major financial institutions.

Furthermore, all players are required to have a unique PIN on their account, which they must enter every time they login. This adds yet a further layer of security.

They also have a comprehensive privacy policy detailing how your data will be used. To sum it up, your data will neither be sold nor shared with any third-party without your express permission.

Fair play is also guaranteed with this casino. You can find out more about how they ensure that every player gets a fair shot at winning and how the odds aren’t stacked against you.

Bet365 Casino: Our Conclusion

You’ll find that Bet365 really excels when it comes to their customer support team and the level of security provided on the website.

The problem is their catalogue is simply too small and the total lack of any existing promotions makes it almost impossible to extract any additional value from being a loyal player on Bet365.

The Bet365 Casino gives off the impression of a construction site. There’s a lot of potential, but this is still a major work-in-progress, when compared to their highly advanced sportsbook.


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