Parx Casino and Racing

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1.5 (73)
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Parx Casino and Racing

Details

Address
2999 Street Road
City
Bensalem
State
Pennsylvania
Zip Code
19020
Country
United States
Phone
(215) 639-9000

Toll-Free Number: (888) 588-7279
Valet Parking: $15
Restaurants: 5
Games offered: Blackjack, Craps, Roulette, Mini-Baccarat, Sic Bo, Pai Gow Poker, Three Card Poker, Four Card Poker, Poker, Big Six Wheel, Pai Gow Poker
Special Features: Thoroughbred horse racing Sat-Tue afternoons all year long. Friday racing added January and February. Daily simulcast of harness and thoroughbred racing.

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User reviews

73 reviews

 
(1)
 
(3)
 
(4)
 
(15)
 
(50)
Overall rating 
 
1.5
Slots 
 
1.6  (73)
Table Games 
 
1.3  (65)
Customer Service 
 
1.7  (73)
Player's Club 
 
1.4  (73)
Gaming Atmosphere 
 
1.8  (73)
Amenities or Hotel 
 
1.3  (59)
Food & Drink 
 
1.6  (73)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Mostly pleased
(Updated: January 17, 2018)
Overall rating 
 
4.3
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0

Ive been going to parx for 2 yrs. I have been paid many jackpots. Some days i dont win anything. Thats ok, we all want to win, but that cant happen. People have to remember, casinos are a business. They have to make money to pay there employees and pay there taxes as well. Yes i do think it takes a little long to get a drink from a waitress. It may be a staffing issue. Most businesses are including mine, hire less people to do more work. Thats just the economy we live in today. I dont like the comp system, and not sure but think you have to spend 20 dol. To get 1 point. The staff everywhere has been great to me. I will return.

T
Comments (0) | Was this review helpful to you? 1 2
Worst of the worst in casinos
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

I frequent many casinos. But when it comes to PARX, I cannot be any clearer about how distasteful, how disgusting and how terrible this place is. With all of the problems this casino faces, such as extremely poor customer service, horrible payouts, low comps and promotions where product runs out well before the giveaway time frame, smoking being allowed everywhere, and overall a management team who is totally out of touch with reality, when it comes to making improvements and being able to accept any type of criticism, it just totally blows my mind. They don't even have food offerings that are decent, or hotel rooms, or a parking garage, which nearly all casinos have these days. Here we have PARX, which is a nice facility and built up to be one of the premier gaming halls of the greater Philadelphia area. However, if you look at all of these things, you wouldn't think that. Advice to those who run this place. Be willing to listen to those critics and work on making improvements, instead of doing the complete opposite.

N
Comments (0) | Was this review helpful to you? 6 1
our best trip to parx
(Updated: December 14, 2016)
Overall rating 
 
4.0
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

we love this casino next time we are visiting family we will come to parx. my husband plays craps won 1200 dollars,i play the slots I won 600 dollars. 

CH
Comments (1) | Was this review helpful to you? 0 4
UNBIASED REVIEW
(Updated: November 06, 2016)
Overall rating 
 
2.4
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

I go to Parx a couple times a week. Win some, lose more often. It's a casino. It's just close to home. The slot service on the floor can be unbearable. I had a voucher fail to print and it took 20 minutes for a slot person to come. This was the second long wait in a month. Their comp system is well below industry standards. It takes tons of play to earn decent food comps. You earn one point for $ 20.00 in slot play, one point for $ 60.00 in video poker play. Ten points in a day will earn you $2.00 extra play. I recently ran up 63 points and received less than $2.00 in comps. Yeppers that's 63 points X 20.00 = $1,260 played through the machines. That is just not reasonable. They did give me 8 monthly free plays of $ 15.00 per day. Some times there's a bonus day with an extra 5, 10 or 15. The food choices are limited but the ladies that work at foodies and the Earl of Sandwich are nice and polite. The cleanliness in the casino in the morning is good. I've been there on a saturday night. never again. AS busy as it is they do a good job keeping the rest rooms clean. Overall it's a racino, that want's to grow and be a casino. They don't need to give the player's anymore as they have such a big customer base with no competition, why bother? I refer to some of the patrons as the great unwashed. These people eat at slots, use the floor for an ashtray, leave food between the machines, so it's not all Parx's fault. They don't treat their homes like that. So, to be fair Parx is an average casino with no competition. They could improve their comps a bit and increase free play. 

P
Comments (0) | Was this review helpful to you? 5 1
Parx Casino Sucks
(Updated: October 28, 2016)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

The Parx slogan is "get lucky in no time", it should be "get broke in record time"! Every month they record profits because they offer free play almost daily that evaporates in minutes as they rig the machines to pay you nothing on it. Once the cash comes out, the slots tease you with near misses so that you pump more and more cash. Once your nearly broke you get a small payback that again sucks you in for more losses. The most ludicrous part is the next day, when you see that you earned $10 of "extra free play" on a thousand dollar loss, and maybe $5 in food comps. This "reward" is for a Black Elite status player. Bottom line if you never have been at Parx ... don't go.

B
Comments (1) | Was this review helpful to you? 8 3
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