Gun Lake Casino

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1.9 (75)
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Gun Lake Casino

Details

Address
1123 129th Ave
City
Wayland
State
Michigan
Zip Code
49348
Country
United States
Phone
(269) 792-7777
Players Club Details
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Toll-free Number: (866) 398-7111
Valet Parking: Free
Restaurants: 1 Liquor: Yes
Casino Size: 30,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Midi-Baccarat, Let It Ride
Overnight RV Parking: Free/ RV Dump: No
Special Features: Food court with four fast food outlets.

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User reviews

75 reviews

 
(1)
 
(4)
 
(7)
 
(35)
 
(28)
Overall rating 
 
1.9
 
1.6  (75)
 
1.9  (45)
 
2.3  (75)
 
1.7  (75)
 
1.9  (75)
 
1.7  (38)
 
2.4  (75)
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Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
(Updated: April 28, 2017)
Overall rating 
 
3.4
Slots 
 
3.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0

Coming back

My wife and I have been going here since they opened. They are finally starting to pay us back. We used to go in and be out of money within an hour. Now I can go sit at the 3 card table on $80 and leave with $900. The food really is great. I eat at sandhill every chance I get. Yeah the service is slow but we kind of like it that way. Gives us more time to chat. Bob the pit boss is kind of a dick and doesn't laugh with the patrons. It's like he tries to bring down your fun.... I feel like the new addition will bring me back to reality and I will start losing again.

Was this review helpful to you? 
(Updated: April 24, 2017)
Overall rating 
 
2.4
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

Everyone has a different experience..........

I am a frequent patron, I have been up and down. Everyone who works there has been very friendly and all other guests are willing to help you learn a new game if you need that help. Friday nights are crazy, it is hard to find a machine to sit down at if you are playing slots, I know that the buffet expansion will help with more room and more table games so we will see how that goes! My favorite game is Player's Edge 21. I am new to it, I have won twice and lost twice, so the verdict is still out. 

Was this review helpful to you? 
(Updated: April 14, 2017)
Overall rating 
 
3.2
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Nice People, Smokey but decent slots and tables

Been here twice since moving to the area, only casino I've tried, but I came back. Always have low entry BJ ($5 table) and staff from pit bosses to servers were friendly and more attentive than Vegas and other places I've been back East. It is very smokey which bothers me, but I don't know that it will be any better anywhere else if it's a tribe/state permission thing. Slots were similar to every other place, win some, lose more but gradually. It always requires understanding the payouts and the max bet and other strategies of course, which most people won't take the time to do. Overall pleased with GLC.

Was this review helpful to you? 
(Updated: April 13, 2017)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

Simply Unreal

My wife and I have been in the Grand Rapids area for a little more then 4 years, we have been to every casino within driving range, (Soring Eagle, Fire keepers, little river and Four Winds. We are both retired and take trips to casinos and resorts frequently. I have never been one to complaint about an casino experience or even write a review but in this case Gun lake casino truly needs to clean up its act. We have frequented Gun Lake more then any of the others primarily due to its close proximity to our home (about 25mins), and in four years I have never had one hand pay in this place, and my wife has had 1. This is would not be the total problem except I have had 4 in soring eagle, 2 in fire keepers, and 1 in four winds. I even had two others in Indiana and 1 in Vegas during the same 4 year period. I say all of that to say this, With the amount of times we have visited Gun lake, coupled with the amount I play, it is impossible not to have accidently hit a pay out. Take it for what its worth, no one can be that unlucky only in one place, unless that place ensures that you are unlucky, not to mention that they have the worst point and comps players club program of any place I have ever been. If your planning on visiting Gun Lake you may want to save your money and plan to drive a little further, trust me when I tell you that you will have a better time and better comps.

Was this review helpful to you? 
(Updated: April 12, 2017)
Overall rating 
 
3.6
Slots 
 
4.0
Table Games 
 
2.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0

DLabine

We just returned from having a meal at the Sand Hill Cafe and as usual it was fantastic. If been reading the reviews from disgruntled people and I cannot understand what it is they are expecting. I am no gambler so i have nothing to add or detract from the gaming, but I do know that only a fool would think they will ever hit it big all the time,or even at all, and then write a bad review when they lost money. No one is forcing anyone to play roulette, or blackjack which I consider two of the hardest games to win. I do agree that "this isn't Vegas" as one reviewer noted. But at the moment it is still being built. A pit boss said "it's entertainment".I agree. If you win, great when you don't let's not blame the employees. I couldn't do their job.I do not have the patience. To all you naysayers, go see a movie, or something other than gambling. The food was great.The pit boss pleasant. And we didn't walk away broke and angry. We will be back.

Was this review helpful to you? 
Overall rating 
 
1.2
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Shady tables - avoid this casino

This place is a complete joke. I'm a high stakes player that tracks every session. I consistently win >60% of my sessions going back 3 years at any location I play except Gun Lake Casino. Whenever I attempt to play here I lose > 85% of my sessions. On my last trip I played 2 different tables. At my first table once I was up $1k the dealer was switched on me 2x as an intentional move by the pit boss to throw the game and attempt to move cash back to the house. My next table after being up $3k they switched dealers on me 3x in 20 minutes! Avoid this casino! Zero amenities, shady pit bosses, unfair game strategy.

Was this review helpful to you? 
(Updated: April 03, 2017)
Overall rating 
 
1.6
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Very disappointed!

Do not waste your money! Ventilation in this place is poor! I'm not a smoker but after being at the casino I felt like I smoked a few cartons of cigs. My wife and I went to enjoy and have some fun, eat, gamble. Our results not good! Air quality poor, pay out terrible, resturant well if you have a ton of time to waste their you go. We waited and waited and waited finally the couple next to us got up and said good luck! Hope your experience is better then ours. Great! They told us just look around watch the waitress's and waiters just don't get turned off like we did, well we did and will not be returning anytime soon!!! Now I know why they give people food vouchers. What we seen some of the workers doing was just disgusting! Just turned our stomachs. Dirty.... If you choose to go good luck and we wish you the best. Hopefully the casino cleans up there act. We will just travel to a different cleaner casino that cares a little more. 

Was this review helpful to you? 
(Updated: April 01, 2017)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

machines are really, really tight

You can lose so much money here and in such a short time! No fun. Would rather go to Soaring Eagle, where at least you can play awhile

Was this review helpful to you? 
(Updated: March 27, 2017)
Overall rating 
 
1.3
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

What a joke!!

If you enjoy being called a thief in front of everyone, or losing a shit ton of $$ with little return, and one of the dirtiest casinos in the state, then this is the place to go. I would NOT recommend this casino to anyone. 

Was this review helpful to you? 
(Updated: March 26, 2017)
Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
2.0

Don't waste your money

Too smoky. The quarter slots are few and far between. I lost about $100 in less tan 30 minutes on the penny and quarter slots. There was never a time that I was "ahead", which took the fun right out. The service was very slow in the restaurant. I will not be back to this place. I'll drive the extra 30-40 minutes to one that I know I can sit at a slot machine for more than 5 minutes, and if I loose, then at least I had fun doing so.

Was this review helpful to you? 
(Updated: February 28, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Gun Lake Casino did not meet expectations

Absolutely subpar. We went for dinner and were told there would be 2 hour wait, but we counted at least 30 open tables. We have been there before to dine but after this never again.

Was this review helpful to you? 
(Updated: February 23, 2017)
Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Wow

Wow what a joke..... Received a email..come on in and swipe your passport card and your guaranteed $20 up to $1000.. on Thursdays the 23rd only.. I did...i chose my picks and won $20 in free slot play....so what is the problem???? The screen showed all my winning chances! There was no $1000 there for me to win. Spoke with marketing and told them about not having the chance at $1000...the lady basically said tuff luck .. is there anything else you need. I asked what about you sending me a email saying I was granted $20 but could win $1000. How is that if i never had a chance because it was not on the board...her response was it was there you just couldn't see it !!!! Wtf What a joke im not rich but i do spend up two a few thousand a month there...well used to!!

Was this review helpful to you? 
(Updated: February 01, 2017)
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Worst casino ever!!!!!!!!!!!!!!!!!

Worst casino ever!!!!!!! Don't waste your time or money!!!!!!!!

Was this review helpful to you? 
(Updated: January 23, 2017)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

No chance to win!

Spent 5 hours watching people play slots the place was full. Not one jackpot paid out in the 5 hours I spend watching. PURE GREED!

Was this review helpful to you? 
(Updated: January 16, 2017)
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Food poisoning

Stoped for dinner after the RV show around 7:45 my wife had the chicken parmachan chicken special within two hours she was getting sick.She spent the whole night vomiting and diarrhea to the point we may need a ER visit,she is extremely sick.Never again will I eat in this casino judging from the reviews I should have known better.

Was this review helpful to you? 
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Don't Waste Your Time

We have frequented the casino several times but this is my first review. Our last visit was the last straw. We've been to several casinos in MI and surrounding states, but Gun Lake is horrible at giving you an entertaining experience. When the casino is busy, the smoke is so bad you can hardly breathe, and the slots are so tight that you're out of money way too soon. My husband and I both "earned" gold cards (read: gave them enough thousands of dollars and got little a bump in status as a thank you), but when we stopped going as often, instead of enticing us with restaurant coupons or free slot play to get us back, we got our slot play cut. Completely. Yeah, nice treatment of your regulars. Our last visit, as I said, was the last straw. It was extremely busy and we had to go from ATM to ATM to try and find one that worked. We heard from a couple of the patrons that the machines were down. They should've had employees stationed at the doors letting people know that right away but no. So we stood in line at the cashier to get an advance off our debit or credit card. There was two employees trying to get people through the line but all they could do was disburse people's vouchers from cash they made at the machines. Not one time did someone mention to the tens of us waiting in line that the servers were down so there was no way of getting any money out. They should've had employees at the doors and at the line telling people that. Or even better, announcing it over the loudspeakers. No signs, no warning, just 20 minutes of wasted time waiting in line. Gun Lake cares nothing about keeping people's business, just their money. Find another casino - this one's worth nothing but skipping.

Was this review helpful to you? 
(Updated: December 05, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Horrible all the way around

Horrible service, rude staff, boring games. Waste of time! 

Was this review helpful to you? 
(Updated: November 30, 2016)
Overall rating 
 
3.8
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

Average casino to me

My wife and I come here often, about 3 times a month, we both play slots and I play tables as well, have no complaint's at all, I have lost 400 in a night, and gained 800 other nights, it is your average casino, you can't expect to win big by putting 20 in a slot and hoping for a jackpot, I bet high and low. Drinks are always coming around and take's maybe 5 min to get a beer from waitress, keep in mind she is taking other orders plus having to walk to bar. Clean environment besides your average empty glasses and beer bottles, same at any other place. People need to lighting up, it's not Vegas, 

Was this review helpful to you? 
(Updated: November 27, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Horrible

Lose, Lose, lose Favored guests win

Was this review helpful to you? 
(Updated: November 26, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Thanksgiving Day Buffet

Today, we went to the Gun Lake Casino for their Thanksgiving Day Buffet at the SandHill Cafe. This was undoubtedly the worst buffet we have ever had. Do not waste your money. 

Was this review helpful to you? 
(Updated: October 02, 2016)
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

No Winnings @ The Lake

Horrible place to gamble. Very loud and smokey the waiters are not friendly. Don't waste your time here

Was this review helpful to you? 
(Updated: August 08, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

I will never go back

I left my ID in my travel bag and they refused to let me enter the establishment deapte the fact that I am 30 years old and had a valid work ID with me.

Was this review helpful to you? 
(Updated: June 29, 2016)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
5.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Oh boy!

I started going to Gun Lake in July 2015. A buddy of mine have frequented the casino numerous times since then and are finally done. I'm not a big slot machine player, however I can honestly say I've never been "up" playing slots there. No big deal, slot machines are terrible odds as it is. Black jack and roulette are my games of choice. I would hate to say the place is rigged, but the frequency which the dealer pulls 21 off a crappy up-card or draws 5 cards to make a hand is utterly astounding. I get its gambling and the risk of losing is always there, but the frequency which the players lose is just incredible. The dealers and bosses are great, as well as the ladies behind the bar, but I won't ever gamble here again. Gun Lake is a complete joke in that regard.

Was this review helpful to you? 
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Worst casino yet

This one is the worst for any wins! When will the tribes figure out that we will stop coming and spending (throwing) our money away?

The less you pay out hence the less we come.

Was this review helpful to you? 
(Updated: June 10, 2016)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

there are better places to go

went here for the first time,probably the last time too.  slots are horrible,Dont expect to win anything food is average and atmosphere is ok.  All and all better off going else where! 

Was this review helpful to you? 
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

Shame on you guys!

I started playing at Gunlake 3 years ago. I won all the time. In the past year it has been terrible. Its not fun anymore... so tight!! Why the change?? I read an article saying they make 163 million dollars profit per year on just the slots. The guests are not getting much of it. Shame on your greed!!!

Was this review helpful to you? 
(Updated: March 23, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Hard to win here!

This place is a rip off! Yes its gambling but certainly no FUN when you lose all the time!!

Was this review helpful to you? 
(Updated: March 06, 2016)
Overall rating 
 
4.2
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

Host is great, door attendant offensive

I don't mind being carded at the front door as its only a 10 second process. My last trip to Gun Lake Casino I was carded and as I was taking my license out of my wallet the attendant saw two of my USAA credit cards and said, "USAA?....a military guy, what branch?". I replied, "the Army" to which he laughed and said, "oh geez...." in a drawn out way.

Being a Black level Passport card holder I'm confident my Host Nate Matkin would love it if I gave my business to the casino in Battle Creek.

I don't expect to win at every trip to Gun Lake Casino. It's more entertainment, striking up hilarious conversations with other patrons, my host, and just getting out of the house. The gaming floor is kept clean and the waitresses are plenty. I'd like to see newer slots as there are many repeat older titled slots on the floor, way too many in fact. Some slots have been on the floor since opening back in 2011 (Hee-Haw) yet others are there for a year or two and removed (Hot Hot Super Respin China Moon, Record Jackpots, Wish You Were Here, and Hot Hot Super Jackpots 2x Wild & Crazy).

To sum it up - its hit or miss as far as the staff. Being insulted before even walking into the Casino is NOT a positive customer experience. On the other hand, once in and playing, my Host Nate Matkin is so nice, pleasant, and willing to go above and beyond. Though I never bothered Nate for anything even though he reminds at the end of our catching-up talks, "If there is anything I can do, or if there is anything you need, don't hesitate to ask", I felt compelled to voice my disappointment with one of the door attendants.

Was this review helpful to you? 
(Updated: February 28, 2016)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Garbage...

If you want to go where the slots are so tight you would have thought you were askin a Dutchman for $5 and if you like shoulder to shoulder capacity...then go here! If this doesn't sound appealing to you then stay away. Some people that work there that are in customer service...the floor security mainly are pretty garbage!

Was this review helpful to you? 
(Updated: February 21, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Stay home and rent a movie instead

If you want to be a LOSER, go here.

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