Gun Lake Casino Hot
Toll-free Number: (866) 398-7111
Valet Parking: Free
Restaurants: 1 Liquor: Yes
Casino Size: 30,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Midi-Baccarat, Let It Ride
Overnight RV Parking: Free/ RV Dump: No
Special Features: Food court with four fast food outlets.
No chance to win!
Don't Waste Your Time
We have frequented the casino several times but this is my first review. Our last visit was the last straw. We've been to several casinos in MI and surrounding states, but Gun Lake is horrible at giving you an entertaining experience. When the casino is busy, the smoke is so bad you can hardly breathe, and the slots are so tight that you're out of money way too soon. My husband and I both "earned" gold cards (read: gave them enough thousands of dollars and got little a bump in status as a thank you), but when we stopped going as often, instead of enticing us with restaurant coupons or free slot play to get us back, we got our slot play cut. Completely. Yeah, nice treatment of your regulars. Our last visit, as I said, was the last straw. It was extremely busy and we had to go from ATM to ATM to try and find one that worked. We heard from a couple of the patrons that the machines were down. They should've had employees stationed at the doors letting people know that right away but no. So we stood in line at the cashier to get an advance off our debit or credit card. There was two employees trying to get people through the line but all they could do was disburse people's vouchers from cash they made at the machines. Not one time did someone mention to the tens of us waiting in line that the servers were down so there was no way of getting any money out. They should've had employees at the doors and at the line telling people that. Or even better, announcing it over the loudspeakers. No signs, no warning, just 20 minutes of wasted time waiting in line. Gun Lake cares nothing about keeping people's business, just their money. Find another casino - this one's worth nothing but skipping.
Horrible all the way around
Average casino to me
Thanksgiving Day Buffet
No Winnings @ The Lake
I will never go back
Worst casino yet
This one is the worst for any wins! When will the tribes figure out that we will stop coming and spending (throwing) our money away?
The less you pay out hence the less we come.
there are better places to go
Shame on you guys!
I started playing at Gunlake 3 years ago. I won all the time. In the past year it has been terrible. Its not fun anymore... so tight!! Why the change?? I read an article saying they make 163 million dollars profit per year on just the slots. The guests are not getting much of it. Shame on your greed!!!
Hard to win here!
This place is a rip off! Yes its gambling but certainly no FUN when you lose all the time!!
Host is great, door attendant offensive
I don't mind being carded at the front door as its only a 10 second process. My last trip to Gun Lake Casino I was carded and as I was taking my license out of my wallet the attendant saw two of my USAA credit cards and said, "USAA?....a military guy, what branch?". I replied, "the Army" to which he laughed and said, "oh geez...." in a drawn out way.
Being a Black level Passport card holder I'm confident my Host Nate Matkin would love it if I gave my business to the casino in Battle Creek.
I don't expect to win at every trip to Gun Lake Casino. It's more entertainment, striking up hilarious conversations with other patrons, my host, and just getting out of the house. The gaming floor is kept clean and the waitresses are plenty. I'd like to see newer slots as there are many repeat older titled slots on the floor, way too many in fact. Some slots have been on the floor since opening back in 2011 (Hee-Haw) yet others are there for a year or two and removed (Hot Hot Super Respin China Moon, Record Jackpots, Wish You Were Here, and Hot Hot Super Jackpots 2x Wild & Crazy).
To sum it up - its hit or miss as far as the staff. Being insulted before even walking into the Casino is NOT a positive customer experience. On the other hand, once in and playing, my Host Nate Matkin is so nice, pleasant, and willing to go above and beyond. Though I never bothered Nate for anything even though he reminds at the end of our catching-up talks, "If there is anything I can do, or if there is anything you need, don't hesitate to ask", I felt compelled to voice my disappointment with one of the door attendants.
If you want to go where the slots are so tight you would have thought you were askin a Dutchman for $5 and if you like shoulder to shoulder capacity...then go here! If this doesn't sound appealing to you then stay away. Some people that work there that are in customer service...the floor security mainly are pretty garbage!
Stay home and rent a movie instead
If you want to be a LOSER, go here.
The Gun Lake Casion slot machines are tighter than every before. They take the fun out of gambling. I was there the other night playing the Mayan Chief @ .50 cents and got 216 spins, retriggered 164, 24, 8, 10. A total of 422 spins to my surprise it only paid out $131.00. This is really disheartning. In addition, everyone around me was complaining about the same issue.
Not going back
Played slots with $20 on three occasions once each month, Nov, Dec, Jan. Just for "fun"
All three times my twenty disappeared on the penny slot machines within 15 to 20 minutes.
There is nothing about this place that would make me want ro return. The place is propped up by so many poor people on fixed incomes. It is a sad and depressing place.
Very Disappointed Lately
I began going to Gun Lake in October of 2012. I at least won a fair amount periodically to allow me to return to have fun. It wasn't so much about the money, it was to take my father once in a while and to have fun. As mentioned, won enough to at least stay a couple of hours and didn't feel like I lost alot. Now, in the past 15 months, I have played ALOT. Cannot win anything. VIP status, Black Card. I get free slot play on my card. It went from $80.00 down to $20.00 now. You could get a free meal to award your dedication to the casino, now they act as though you are applying for unemployment. It is explained to the customers that the machines are set and they have no control over them! Really, then why can't you move machines and find one that might pay a little better. When one machine is not paying (all of the time now) no machines are paying. Coincidentally all machines had paid out the maximum and they all stop paying at the same time? I regret having to stop going there as I do enjoy my time at the casino, but I cannot afford to play at Gun Lake any longer. This is sad that they have to actually ruin a great thing.
Wouldn't go back. Went there when first opened in our motor home and was treated terrible because they didn't have any pull thru parking for rv. Very snotty and threatened us with ticket in rv window (we had parked where security took us and told us to park. ). Smart mouth in casino told us we should have unloaded our vehicle and backed into a parking spot since we were in large camper with car on behind. Right we are going to unload our car to gamble for an hour. Well fools that we are we decided to go back oct 18 and it was 47 degrees out n we travel everywhere with our dog. Well they hate dogs n do not allow on property. Very rude about it supposedly they are in law suit over a dog in a car and they broke window to rescue. The young man then proceeds to tell me my could get over heated and die in car. (At 47 degrees out) so now he has been rude and insinuated that I'm a cruel pet owner and an idiot who would endanger my pet. my vet would disagree with as my dogs are my kids with fur.
He said this was a warning but we had to leave property. On top of all that we had locked our keys in the car and he made it quite clear that he could do nothing and they had no hangers n we had to leave. My husband went across street n got large stick to put thru open window to pop lock we left. Since them I have checked with numerous casinos throughout the state n they don't allow pets in casino but they are welcome on property in your camper or car. We didn't miss much as this casino doesn't pay, workers seem stressed and the filthy glasses n ashtrays are everywhere. If your thirsty you best go get your own drinks cause very seldom does anyone come offering beverages. We run with big group of rv people n we go from casino to casino in the summer but this one is no longer listed on route. Not worth the stop.
There games are set meaning they are set to lose and win on specific days I have a lot of photos of hitting the same thing on a machine on 2 separate days and took picture wasn't paid out the same.
Avoid this Place
Must say I've played at Gun Lake several times. Each time I leave I ask myself why I went back. The slots very seldom pay out. They are very stingy giving Bonus turns. Even with Bonus Rolls the payout is very limited. To say the slots are tight is an understatement. There is only ONE $5 Blackjack table with lots of folks waiting to play. The casino makes more money on slots so why have more $5 tables, right? The food in Sandhill Cafe is fine. The servers are nice, but it takes a while to get your food. I live in Grand Rapids and Gun Lake is the closest casino. I think driving to Four Winns, Little River, or Firekeepers is probably a better deal if you want to win.
Ok, so you play against a machine. The machine is called a slot machine. You put money in and you don't win so you feel the place sucks? Really?
It's a machine. Learn a new game. I love the "too tight" comments. That's my favorite. You need to learn the laws of gaming and gaming regulations.
Keep putting money in a MACHINE...
The place is clean, great food and great service.
Horrible Payout, I live in Grand Rapids but will gladly drive the extra hour and a half to drive to Soaring Eagle in Mount Pleasant. Gun Lake has Horrible Payout.Might as well just hand your money to the attendant at the door and get back in your car. "Jackpot Capitol of Michigan" What a Joke and False Advertisement.
Not good to me
Played a penny slot for 4.60 a pull max bet, two hours later I won 100 free spins, I won one dollar and eighteen cents after. One hundred free spins, enough said
Worst casino in Michigan
I have been to every casino in Michigan, and I thought fire keepers was bad. I have never seen such horrible slot, table pays, and players club in my life.
You can see the suits walking around glad handling the customers who drop a lot of money. I have been there often on since they opened, and I have never had anyone come up to me and ask me how I was doing. Of course I would've given them a piece of my mind, so it's probably a good thing.
I'm only 30 minutes away, but I will drive to an a half hours to Traverse City, or blue-chip.
Never going back, gun lake......... Just wait until another casino opens up that's closer, you will lose 70% of your customers.
Horrible casino and management
This is by far the worst casino I have played at. I only play blackjack and fed up playing the silly mind games the pit boss plays. I don't use a players card or want one but they persist on asking me 2-3 times while playing. I was playing one on one with the dealer and was betting the max $1000 per hand. I had been running hot and pressing hard. I had four yes four pit bosses all staring me down, and typing away on there computers. I found this behavior very disgusting and petty. When I cashed out they wanted my ID. I said no pay me out. It took about a half hour to get paid out and they kept insisting on ID, until they could not provide anywhere where it's says it's needed. Was I being stubborn? Yes. But I was extremely ticked off at the shoddy and intimidating behavior of the pit.
I'll never set foot in that place again, its a small time waste of space that doesn't like paying out.
TIGHT!! NEED I SAY MORE.
use to be better
I understands slots are set and it's all luck but the last year compared to when they first open appears to be very low pay-outs ... they also have the lowest points for players club cards in the state .... but the staff is great...