Gun Lake Casino Hot

 
1.9 (67)
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Gun Lake Casino

Details

Address
1123 129th Ave
City
Wayland
State
Michigan
Zip Code
49348
Country
United States
Phone
(269) 792-7777
Players Club Details
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Toll-free Number: (866) 398-7111
Valet Parking: Free
Restaurants: 1 Liquor: Yes
Casino Size: 30,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Midi-Baccarat, Let It Ride
Overnight RV Parking: Free/ RV Dump: No
Special Features: Food court with four fast food outlets.

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User reviews

67 reviews

 
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(5)
 
(31)
 
(27)
Overall rating 
 
1.9
 
1.5  (67)
 
1.8  (38)
 
2.2  (67)
 
1.7  (67)
 
1.9  (67)
 
1.7  (33)
 
2.4  (67)
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Table Games
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Player's Club
Gaming Atmosphere
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Food & Drink
Comments
(Updated: March 27, 2017)
Overall rating 
 
1.3
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

What a joke!!

If you enjoy being called a thief in front of everyone, or losing a shit ton of $$ with little return, and one of the dirtiest casinos in the state, then this is the place to go. I would NOT recommend this casino to anyone. 

Was this review helpful to you? 
(Updated: March 26, 2017)
Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
2.0

Don't waste your money

Too smoky. The quarter slots are few and far between. I lost about $100 in less tan 30 minutes on the penny and quarter slots. There was never a time that I was "ahead", which took the fun right out. The service was very slow in the restaurant. I will not be back to this place. I'll drive the extra 30-40 minutes to one that I know I can sit at a slot machine for more than 5 minutes, and if I loose, then at least I had fun doing so.

Was this review helpful to you? 
(Updated: February 28, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Gun Lake Casino did not meet expectations

Absolutely subpar. We went for dinner and were told there would be 2 hour wait, but we counted at least 30 open tables. We have been there before to dine but after this never again.

Was this review helpful to you? 
(Updated: February 23, 2017)
Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Wow

Wow what a joke..... Received a email..come on in and swipe your passport card and your guaranteed $20 up to $1000.. on Thursdays the 23rd only.. I did...i chose my picks and won $20 in free slot play....so what is the problem???? The screen showed all my winning chances! There was no $1000 there for me to win. Spoke with marketing and told them about not having the chance at $1000...the lady basically said tuff luck .. is there anything else you need. I asked what about you sending me a email saying I was granted $20 but could win $1000. How is that if i never had a chance because it was not on the board...her response was it was there you just couldn't see it !!!! Wtf What a joke im not rich but i do spend up two a few thousand a month there...well used to!!

Was this review helpful to you? 
(Updated: February 01, 2017)
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Worst casino ever!!!!!!!!!!!!!!!!!

Worst casino ever!!!!!!! Don't waste your time or money!!!!!!!!

Was this review helpful to you? 
(Updated: January 23, 2017)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

No chance to win!

Spent 5 hours watching people play slots the place was full. Not one jackpot paid out in the 5 hours I spend watching. PURE GREED!

Was this review helpful to you? 
(Updated: January 16, 2017)
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Food poisoning

Stoped for dinner after the RV show around 7:45 my wife had the chicken parmachan chicken special within two hours she was getting sick.She spent the whole night vomiting and diarrhea to the point we may need a ER visit,she is extremely sick.Never again will I eat in this casino judging from the reviews I should have known better.

Was this review helpful to you? 
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Don't Waste Your Time

We have frequented the casino several times but this is my first review. Our last visit was the last straw. We've been to several casinos in MI and surrounding states, but Gun Lake is horrible at giving you an entertaining experience. When the casino is busy, the smoke is so bad you can hardly breathe, and the slots are so tight that you're out of money way too soon. My husband and I both "earned" gold cards (read: gave them enough thousands of dollars and got little a bump in status as a thank you), but when we stopped going as often, instead of enticing us with restaurant coupons or free slot play to get us back, we got our slot play cut. Completely. Yeah, nice treatment of your regulars. Our last visit, as I said, was the last straw. It was extremely busy and we had to go from ATM to ATM to try and find one that worked. We heard from a couple of the patrons that the machines were down. They should've had employees stationed at the doors letting people know that right away but no. So we stood in line at the cashier to get an advance off our debit or credit card. There was two employees trying to get people through the line but all they could do was disburse people's vouchers from cash they made at the machines. Not one time did someone mention to the tens of us waiting in line that the servers were down so there was no way of getting any money out. They should've had employees at the doors and at the line telling people that. Or even better, announcing it over the loudspeakers. No signs, no warning, just 20 minutes of wasted time waiting in line. Gun Lake cares nothing about keeping people's business, just their money. Find another casino - this one's worth nothing but skipping.

Was this review helpful to you? 
(Updated: December 05, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Horrible all the way around

Horrible service, rude staff, boring games. Waste of time! 

Was this review helpful to you? 
(Updated: November 30, 2016)
Overall rating 
 
3.8
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

Average casino to me

My wife and I come here often, about 3 times a month, we both play slots and I play tables as well, have no complaint's at all, I have lost 400 in a night, and gained 800 other nights, it is your average casino, you can't expect to win big by putting 20 in a slot and hoping for a jackpot, I bet high and low. Drinks are always coming around and take's maybe 5 min to get a beer from waitress, keep in mind she is taking other orders plus having to walk to bar. Clean environment besides your average empty glasses and beer bottles, same at any other place. People need to lighting up, it's not Vegas, 

Was this review helpful to you? 
(Updated: November 27, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Horrible

Lose, Lose, lose Favored guests win

Was this review helpful to you? 
(Updated: November 26, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Thanksgiving Day Buffet

Today, we went to the Gun Lake Casino for their Thanksgiving Day Buffet at the SandHill Cafe. This was undoubtedly the worst buffet we have ever had. Do not waste your money. 

Was this review helpful to you? 
(Updated: October 02, 2016)
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

No Winnings @ The Lake

Horrible place to gamble. Very loud and smokey the waiters are not friendly. Don't waste your time here

Was this review helpful to you? 
(Updated: August 08, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

I will never go back

I left my ID in my travel bag and they refused to let me enter the establishment deapte the fact that I am 30 years old and had a valid work ID with me.

Was this review helpful to you? 
(Updated: June 29, 2016)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
5.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Oh boy!

I started going to Gun Lake in July 2015. A buddy of mine have frequented the casino numerous times since then and are finally done. I'm not a big slot machine player, however I can honestly say I've never been "up" playing slots there. No big deal, slot machines are terrible odds as it is. Black jack and roulette are my games of choice. I would hate to say the place is rigged, but the frequency which the dealer pulls 21 off a crappy up-card or draws 5 cards to make a hand is utterly astounding. I get its gambling and the risk of losing is always there, but the frequency which the players lose is just incredible. The dealers and bosses are great, as well as the ladies behind the bar, but I won't ever gamble here again. Gun Lake is a complete joke in that regard.

Was this review helpful to you? 
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Worst casino yet

This one is the worst for any wins! When will the tribes figure out that we will stop coming and spending (throwing) our money away?

The less you pay out hence the less we come.

Was this review helpful to you? 
(Updated: June 10, 2016)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

there are better places to go

went here for the first time,probably the last time too.  slots are horrible,Dont expect to win anything food is average and atmosphere is ok.  All and all better off going else where! 

Was this review helpful to you? 
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

Shame on you guys!

I started playing at Gunlake 3 years ago. I won all the time. In the past year it has been terrible. Its not fun anymore... so tight!! Why the change?? I read an article saying they make 163 million dollars profit per year on just the slots. The guests are not getting much of it. Shame on your greed!!!

Was this review helpful to you? 
(Updated: March 23, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Hard to win here!

This place is a rip off! Yes its gambling but certainly no FUN when you lose all the time!!

Was this review helpful to you? 
(Updated: March 06, 2016)
Overall rating 
 
4.2
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

Host is great, door attendant offensive

I don't mind being carded at the front door as its only a 10 second process. My last trip to Gun Lake Casino I was carded and as I was taking my license out of my wallet the attendant saw two of my USAA credit cards and said, "USAA?....a military guy, what branch?". I replied, "the Army" to which he laughed and said, "oh geez...." in a drawn out way.

Being a Black level Passport card holder I'm confident my Host Nate Matkin would love it if I gave my business to the casino in Battle Creek.

I don't expect to win at every trip to Gun Lake Casino. It's more entertainment, striking up hilarious conversations with other patrons, my host, and just getting out of the house. The gaming floor is kept clean and the waitresses are plenty. I'd like to see newer slots as there are many repeat older titled slots on the floor, way too many in fact. Some slots have been on the floor since opening back in 2011 (Hee-Haw) yet others are there for a year or two and removed (Hot Hot Super Respin China Moon, Record Jackpots, Wish You Were Here, and Hot Hot Super Jackpots 2x Wild & Crazy).

To sum it up - its hit or miss as far as the staff. Being insulted before even walking into the Casino is NOT a positive customer experience. On the other hand, once in and playing, my Host Nate Matkin is so nice, pleasant, and willing to go above and beyond. Though I never bothered Nate for anything even though he reminds at the end of our catching-up talks, "If there is anything I can do, or if there is anything you need, don't hesitate to ask", I felt compelled to voice my disappointment with one of the door attendants.

Was this review helpful to you? 
(Updated: February 28, 2016)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Garbage...

If you want to go where the slots are so tight you would have thought you were askin a Dutchman for $5 and if you like shoulder to shoulder capacity...then go here! If this doesn't sound appealing to you then stay away. Some people that work there that are in customer service...the floor security mainly are pretty garbage!

Was this review helpful to you? 
(Updated: February 21, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Stay home and rent a movie instead

If you want to be a LOSER, go here.

Was this review helpful to you? 
(Updated: February 04, 2016)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

Very Disappointed

The Gun Lake Casion slot machines are tighter than every before. They take the fun out of gambling. I was there the other night playing the Mayan Chief @ .50 cents and got 216 spins, retriggered 164, 24, 8, 10. A total of 422 spins to my surprise it only paid out $131.00. This is really disheartning. In addition, everyone around me was complaining about the same issue.

Was this review helpful to you? 
(Updated: February 04, 2016)
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Not going back

Played slots with $20 on three occasions once each month, Nov, Dec, Jan. Just for "fun"
All three times my twenty disappeared on the penny slot machines within 15 to 20 minutes.
There is nothing about this place that would make me want ro return. The place is propped up by so many poor people on fixed incomes. It is a sad and depressing place.

Was this review helpful to you? 
(Updated: January 03, 2016)
Overall rating 
 
2.4
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0

Very Disappointed Lately

I began going to Gun Lake in October of 2012. I at least won a fair amount periodically to allow me to return to have fun. It wasn't so much about the money, it was to take my father once in a while and to have fun. As mentioned, won enough to at least stay a couple of hours and didn't feel like I lost alot. Now, in the past 15 months, I have played ALOT. Cannot win anything. VIP status, Black Card. I get free slot play on my card. It went from $80.00 down to $20.00 now. You could get a free meal to award your dedication to the casino, now they act as though you are applying for unemployment. It is explained to the customers that the machines are set and they have no control over them! Really, then why can't you move machines and find one that might pay a little better. When one machine is not paying (all of the time now) no machines are paying. Coincidentally all machines had paid out the maximum and they all stop paying at the same time? I regret having to stop going there as I do enjoy my time at the casino, but I cannot afford to play at Gun Lake any longer. This is sad that they have to actually ruin a great thing.

Was this review helpful to you? 
(Updated: October 19, 2015)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Not good

Wouldn't go back. Went there when first opened in our motor home and was treated terrible because they didn't have any pull thru parking for rv. Very snotty and threatened us with ticket in rv window (we had parked where security took us and told us to park. ). Smart mouth in casino told us we should have unloaded our vehicle and backed into a parking spot since we were in large camper with car on behind. Right we are going to unload our car to gamble for an hour. Well fools that we are we decided to go back oct 18 and it was 47 degrees out n we travel everywhere with our dog. Well they hate dogs n do not allow on property. Very rude about it supposedly they are in law suit over a dog in a car and they broke window to rescue. The young man then proceeds to tell me my could get over heated and die in car. (At 47 degrees out) so now he has been rude and insinuated that I'm a cruel pet owner and an idiot who would endanger my pet. my vet would disagree with as my dogs are my kids with fur.
He said this was a warning but we had to leave property. On top of all that we had locked our keys in the car and he made it quite clear that he could do nothing and they had no hangers n we had to leave. My husband went across street n got large stick to put thru open window to pop lock we left. Since them I have checked with numerous casinos throughout the state n they don't allow pets in casino but they are welcome on property in your camper or car. We didn't miss much as this casino doesn't pay, workers seem stressed and the filthy glasses n ashtrays are everywhere. If your thirsty you best go get your own drinks cause very seldom does anyone come offering beverages. We run with big group of rv people n we go from casino to casino in the summer but this one is no longer listed on route. Not worth the stop.

Was this review helpful to you? 
(Updated: July 19, 2015)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Poor

There games are set meaning they are set to lose and win on specific days I have a lot of photos of hitting the same thing on a machine on 2 separate days and took picture wasn't paid out the same.

Was this review helpful to you? 
(Updated: July 12, 2015)
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Avoid this Place

Must say I've played at Gun Lake several times. Each time I leave I ask myself why I went back. The slots very seldom pay out. They are very stingy giving Bonus turns. Even with Bonus Rolls the payout is very limited. To say the slots are tight is an understatement. There is only ONE $5 Blackjack table with lots of folks waiting to play. The casino makes more money on slots so why have more $5 tables, right? The food in Sandhill Cafe is fine. The servers are nice, but it takes a while to get your food. I live in Grand Rapids and Gun Lake is the closest casino. I think driving to Four Winns, Little River, or Firekeepers is probably a better deal if you want to win.

Was this review helpful to you? 
(Updated: February 09, 2015)
Overall rating 
 
5.0
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

Stop crying

Ok, so you play against a machine. The machine is called a slot machine. You put money in and you don't win so you feel the place sucks? Really?
It's a machine. Learn a new game. I love the "too tight" comments. That's my favorite. You need to learn the laws of gaming and gaming regulations.
Keep putting money in a MACHINE...

The place is clean, great food and great service.

Was this review helpful to you? 
(Updated: February 07, 2015)
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

Horrible Payout

Horrible Payout, I live in Grand Rapids but will gladly drive the extra hour and a half to drive to Soaring Eagle in Mount Pleasant. Gun Lake has Horrible Payout.Might as well just hand your money to the attendant at the door and get back in your car. "Jackpot Capitol of Michigan" What a Joke and False Advertisement.

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