Mill Bay Casino Hot

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2.8 (5)
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Details

Address
455 Wapato Lake Road
City
Manson
State
Washington
Zip Code
98841
Country
United States
Phone
(509) 687-2102

Toll-Free Number: (800) 648-2946
Restaurants: 1 Liquor: Yes
Valet Parking: No
Overnight RV Parking: Free/RV Dump: No
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Spanish 21, Poker, Pai Gow Poker, Three Card Poker
Senior Discount: Various Tuesdays if 55+
Special Features: Gambling age is 18.

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User reviews

Average user rating from: 5 user(s)

Overall rating 
 
2.8
Slots 
 
2.6  (5)
Table Games 
 
2.5  (4)
Customer Service 
 
2.8  (5)
Player's Club 
 
2.4  (5)
Gaming Atmosphere 
 
3.4  (5)
Amenities or Hotel 
 
3.0  (2)
Food & Drink 
 
3.0  (5)
Ratings (the higher the better)
  • Slots
  • Table Games
  • Customer Service
  • Player's Club
  • Gaming Atmosphere
  • Amenities or Hotel
  • Food & Drink
Comments
Please enter the security code.
Not for me. Needs improvement.
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0
Reviewed by Ever March 23, 2014
Last updated: March 23, 2014

Seen better

Not for me. Needs improvement.

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The customer service aka security personnel need some training in customer service. They have some bad blood that patronizes the casino and they take the approach one bad apple we are all bad apples. Don't drop any money you will never get it back. They review there so call surveillance system and an employee dropped the money not the customer .... We had the worst steak ... be prepared to inhale a lot of second hand smoke ... the slot machines tighten up quick and little to no payouts after 5pm ...
Overall rating 
 
1.8
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0
Reviewed by Gary November 09, 2013
Last updated: November 11, 2013

Questionable service

The customer service aka security personnel need some training in customer service. They have some bad blood that patronizes the casino and they take the approach one bad apple we are all bad apples. Don't drop any money you will never get it back. They review there so call surveillance system and an employee dropped the money not the customer .... We had the worst steak ... be prepared to inhale a lot of second hand smoke ... the slot machines tighten up quick and little to no payouts after 5pm ...

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When a machine starts to payout awesomely, magically the reels tighten up with super glue. Yes, you reach the same bonuses but the payout are significantly lower after the fact stated above.
Overall rating 
 
3.4
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0
Reviewed by a September 03, 2012
Last updated: September 03, 2012

loosened then tight as can be!....

When a machine starts to payout awesomely, magically the reels tighten up with super glue. Yes, you reach the same bonuses but the payout are significantly lower after the fact stated above.

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We had not been to Mill Bay for years, so decided to take a side trip to Chelan to see the new "digs". Interesting design, I must say. Looks like a nice outdoor ampitheatre as well. We always sign up first thing for any newbie perks with a players card. There were none, period. Not even for being old. Players rewards start at 33,000 points!! What?? That's crazy. We have cards from almost every casino in WA and most in Las Vegas, but none is that bad. So..we thought, well maybe things would be generous..nope. Food in the little deli..not so much,either. Dad's beans in his chili were not done. Check this casino off the list, sorry, but we were disappointed..we wanted to feel the love from Chelan :-(
They do have a nice selection of machines..newer games.
Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0
Reviewed by bgs June 25, 2012
Last updated: June 25, 2012

A pretty face, but....

We had not been to Mill Bay for years, so decided to take a side trip to Chelan to see the new "digs". Interesting design, I must say. Looks like a nice outdoor ampitheatre as well. We always sign up first thing for any newbie perks with a players card. There were none, period. Not even for being old. Players rewards start at 33,000 points!! What?? That's crazy. We have cards from almost every casino in WA and most in Las Vegas, but none is that bad. So..we thought, well maybe things would be generous..nope. Food in the little deli..not so much,either. Dad's beans in his chili were not done. Check this casino off the list, sorry, but we were disappointed..we wanted to feel the love from Chelan :-(
They do have a nice selection of machines..newer games.

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As a "frequent flier" to this particular casino, I have been greeted at all times with a smile and hello. As it is one of three Colville Tribal Casinos, this one is by far the best. The other two are located in Okanogan, and Coulee Dam. While the staff in the "Heat" nightclub might not know your name, the definitely remember you face and beverage of choice with out having to be prompted.

The staff at the "Players Club" booth are always friendly, and keep track of player status with rewards of v.i.p. weekends.

While I am not a tables player, my husband is, and always manages to come out ahead.
I myself rather enjoy the variety of slots, and yes..while you win some, you lose some..thats why its called gambling.
Overall rating 
 
5.0
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0
Reviewed by M May 15, 2011
Last updated: May 16, 2011

Awesome casino--awesome staff

As a "frequent flier" to this particular casino, I have been greeted at all times with a smile and hello. As it is one of three Colville Tribal Casinos, this one is by far the best. The other two are located in Okanogan, and Coulee Dam. While the staff in the "Heat" nightclub might not know your name, the definitely remember you face and beverage of choice with out having to be prompted.

The staff at the "Players Club" booth are always friendly, and keep track of player status with rewards of v.i.p. weekends.

While I am not a tables player, my husband is, and always manages to come out ahead.
I myself rather enjoy the variety of slots, and yes..while you win some, you lose some..thats why its called gambling.

Was this review helpful to you? 
 
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