Northern Quest Casino Hot

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2.6 (11)
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Details

Address
N. 100 Hayford Road
City
Airway Heights
State
Washington
Zip Code
99001
Country
United States
Phone
(509) 242-7000

Toll-Free Number (888) 603-7051
Rooms: 200 Prices $149-$199
Suites: 50 Prices: $239-$539
Restaurants: 4 Liquor: Yes
Valet Parking: Free
Buffets: B/L- $12.95/$16.95 (Sun) D- $17.99/$25.99 (Fri/Sat)
Casino Size: 21,500 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Spanish 21, Poker, Pai Gow Poker, Three Card Poker, Keno, Off-Track Betting, Bingo
Overnight RV Parking: Free/RV Dump: No
Senior Discount: $2 Buffet discounts if 55+

Map

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User reviews

Average user rating from: 11 user(s)

Overall rating 
 
2.6
Slots 
 
1.8  (11)
Table Games 
 
2.6  (10)
Customer Service 
 
2.2  (11)
Player's Club 
 
2.6  (11)
Gaming Atmosphere 
 
2.7  (11)
Amenities or Hotel 
 
3.0  (10)
Food & Drink 
 
2.9  (11)
Ratings (the higher the better)
  • Slots
  • Table Games
  • Customer Service
  • Player's Club
  • Gaming Atmosphere
  • Amenities or Hotel
  • Food & Drink
Comments
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I go there for Ladies night out. We usually do happy hour and then some gambling. Most of the lounges have so-so food and drink specials but they are slowly declining. The gaming area is very smokey and the non-smoking area is small.
Overall rating 
 
3.2
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0
Reviewed by Angie February 08, 2013
Last updated: February 08, 2013

just me

I go there for Ladies night out. We usually do happy hour and then some gambling. Most of the lounges have so-so food and drink specials but they are slowly declining. The gaming area is very smokey and the non-smoking area is small.

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NQ was fun when it first opened up. Each year it has put in more expensive machines to play, and taken away many of the fun machines. It seems to cater to the rich folks and less and less for the retired folks and fixed income people who want good food and a good time without going bankrupt. The assorted keno machines and poker machines have been removed. The keno machines put in by the keno lounge were always busy, so they were removed. There are no keno or poker machines in the Non Smoking area either. At least the seasick barriers didn't stay long. Not only the customers had to keep taking the long way around them, so did the employees. The food choices seem to be shrinking, especially the salad bar. The carpets can't possibly be wearing out as fast as they are being changed. We too, are going to Coeur d'Alene or Cheweleh or Two Rivers. Definitely more friendly. All are too smokey.
Overall rating 
 
1.9
Slots 
 
2.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Reviewed by Jimmy Lloyd July 01, 2012
Last updated: July 01, 2012

Too much has changed

NQ was fun when it first opened up. Each year it has put in more expensive machines to play, and taken away many of the fun machines. It seems to cater to the rich folks and less and less for the retired folks and fixed income people who want good food and a good time without going bankrupt. The assorted keno machines and poker machines have been removed. The keno machines put in by the keno lounge were always busy, so they were removed. There are no keno or poker machines in the Non Smoking area either. At least the seasick barriers didn't stay long. Not only the customers had to keep taking the long way around them, so did the employees. The food choices seem to be shrinking, especially the salad bar. The carpets can't possibly be wearing out as fast as they are being changed. We too, are going to Coeur d'Alene or Cheweleh or Two Rivers. Definitely more friendly. All are too smokey.

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Decent food and a nice new EXPENSIVE Hotel.
Don't expect to win much of anything on the Slots and I hope you like Smoke.
Coeur d'Alene is a little better. Notice I put "little" but it is.

Takes FOREVER to cash out your tickets as their crappy automated machines NEVER work.
If you need a slot attendant, you might want to bring a small tent and sleeping bag. I waited 45 min.

I hope the new Casino gets built by the base. All their business will migrate over there and then they will be forced to pay back a decent % or no one will go there.
Overall rating 
 
2.7
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0
Reviewed by Christopher C January 23, 2012
Last updated: January 23, 2012

You just don't Win. Ever...

Decent food and a nice new EXPENSIVE Hotel.
Don't expect to win much of anything on the Slots and I hope you like Smoke.
Coeur d'Alene is a little better. Notice I put "little" but it is.

Takes FOREVER to cash out your tickets as their crappy automated machines NEVER work.
If you need a slot attendant, you might want to bring a small tent and sleeping bag. I waited 45 min.

I hope the new Casino gets built by the base. All their business will migrate over there and then they will be forced to pay back a decent % or no one will go there.

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The information and comments on this casino are somewhat dated so I thought I would add my comments. I generally only play slots, because I'm an idiot, so my input is mostly about slot play and general amenities.

The slots are toward the lower rate of return scale but to be fair they do indeed payout. Over the most recent 1 month period shows there were 34 jackpots over $5,000 paid out and 20 of those were over $10,000. I figure that is not too bad for a regional casino. All the video poker machines are 8,4 machines which is indicative of return levels for all machines. All machines accept cash and payout with vouchers. Vouchers can be used in different machines or redeemed for cash either in one of 5 or 6 cash machines or at any one three traditional cages. The multiple voucher problem has been solved as there are now only 2 types, one of which is only used in wide area multi-state machines. These machines are located immediately adjacent to the cage where they are redeemed. Casino floorspace is now nearly 40,000 sq ft due to expansions. This is a smoking casino with a relatively small non-smoking area. As this is probably the only area where smoking is permitted indoors in the Spokane area the comments about smokey atmosphere are somewhat overdone. This casino has one of the best air handling systems I've seen. Of course if you chose to sit next to a heavy smoker you are going to smell smoke, don't like it move to another machine, with 4,000 choices shouldn't be too hard.

Overall rating 
 
4.0
Slots 
 
3.0
Table Games 
 
4.0
Customer Service 
 
3.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0
Reviewed by Larry T May 15, 2011
Last updated: May 15, 2011

Updating information and Comments

The information and comments on this casino are somewhat dated so I thought I would add my comments. I generally only play slots, because I'm an idiot, so my input is mostly about slot play and general amenities.

The slots are toward the lower rate of return scale but to be fair they do indeed payout. Over the most recent 1 month period shows there were 34 jackpots over $5,000 paid out and 20 of those were over $10,000. I figure that is not too bad for a regional casino. All the video poker machines are 8,4 machines which is indicative of return levels for all machines. All machines accept cash and payout with vouchers. Vouchers can be used in different machines or redeemed for cash either in one of 5 or 6 cash machines or at any one three traditional cages. The multiple voucher problem has been solved as there are now only 2 types, one of which is only used in wide area multi-state machines. These machines are located immediately adjacent to the cage where they are redeemed. Casino floorspace is now nearly 40,000 sq ft due to expansions. This is a smoking casino with a relatively small non-smoking area. As this is probably the only area where smoking is permitted indoors in the Spokane area the comments about smokey atmosphere are somewhat overdone. This casino has one of the best air handling systems I've seen. Of course if you chose to sit next to a heavy smoker you are going to smell smoke, don't like it move to another machine, with 4,000 choices shouldn't be too hard.

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Slots are the worst i have played. I have been to alot of casinos and this place is the worst for payout. Plus the smoking is terrible. You should give your money to the cashier cause you will lose it anyway.
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0
Reviewed by Stever May 07, 2011
Last updated: May 07, 2011

Lowest % payout!

Slots are the worst i have played. I have been to alot of casinos and this place is the worst for payout. Plus the smoking is terrible. You should give your money to the cashier cause you will lose it anyway.

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You're not gambling here, you are giving it all away when playing slots. Disgusting really. Don't bother if you want ANY chance of a decent payout. Don't waste your time. I love the hotel, but not worth the bother since the payout is so horrible.
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
1.0
Reviewed by Greg March 03, 2011
Last updated: March 03, 2011

Horrible slot payouts

You're not gambling here, you are giving it all away when playing slots. Disgusting really. Don't bother if you want ANY chance of a decent payout. Don't waste your time. I love the hotel, but not worth the bother since the payout is so horrible.

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Great if you dont want a good meal or a chance at winning slots. Cutting amenities constantly and quality and payoffs are very obviously going down and down. Very smokey. Have fun giving your cash away.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by jim sabbery March 03, 2011
Last updated: March 03, 2011

Don't like it

Great if you dont want a good meal or a chance at winning slots. Cutting amenities constantly and quality and payoffs are very obviously going down and down. Very smokey. Have fun giving your cash away.

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First of all, the food court is good but the "court" is a burger franchise and an Italian food franchise. The burgers are freshly made and good, the Italian food is cooked and then heated up in the microwave for you-even the pizza. UGH. The buffet is very good to excellent food, the Woodlands restaurant is good for breakfast, but lunch and dinner is bland blah food and crappy service. The Noodle house Chinese is good with great service. The Q (sports bar) atmosphere is an A ++-booths, tables, spacious with booths that have their own tv screen. Lots og big screens with several different games on at once. Service is fair and drinks are good, The food is awful. Awful. Drink and have appetizers and you will be fine.

On to the gambling. The poker room is a lot less busy than it used to be. Poker in Spokane has gone downhill the last year or so. The non smoking slot room is small and crowded. They do have a few blackjack and pai gow tables in the nonsmoking.

The casino floor is noisy,smoky, and atrocious. Full of 70 and 80 somethings in their scooters and oxygen. Smoky smoky atmosphere. Lots of table games and to their credit, 2 craps tables with knowledgeable attendants and stick people. They are friendly and do a good job. The slots NEVER change, they never get new machines like Snoqualmie casino does. If your ticket gets stuck in the machine, it takes FOREVER to get someone to help you. Many will hurry by you on their way to the break room, but it takes a long time for service. There are never enough attendants for the cashier-you will wait a long time.

The hotel is way overpriced for a hotel room in Airway heights (you are about 15 minutes from Spokane, out in the boonies. After going to Snoqualmie, I'll never go back to Quest.
Overall rating 
 
2.7
Slots 
 
1.0
Table Games 
 
4.0
Customer Service 
 
1.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
4.0
Reviewed by TJ September 23, 2010

If you like to choke on smoke, Quest's your place

First of all, the food court is good but the "court" is a burger franchise and an Italian food franchise. The burgers are freshly made and good, the Italian food is cooked and then heated up in the microwave for you-even the pizza. UGH. The buffet is very good to excellent food, the Woodlands restaurant is good for breakfast, but lunch and dinner is bland blah food and crappy service. The Noodle house Chinese is good with great service. The Q (sports bar) atmosphere is an A ++-booths, tables, spacious with booths that have their own tv screen. Lots og big screens with several different games on at once. Service is fair and drinks are good, The food is awful. Awful. Drink and have appetizers and you will be fine.

On to the gambling. The poker room is a lot less busy than it used to be. Poker in Spokane has gone downhill the last year or so. The non smoking slot room is small and crowded. They do have a few blackjack and pai gow tables in the nonsmoking.

The casino floor is noisy,smoky, and atrocious. Full of 70 and 80 somethings in their scooters and oxygen. Smoky smoky atmosphere. Lots of table games and to their credit, 2 craps tables with knowledgeable attendants and stick people. They are friendly and do a good job. The slots NEVER change, they never get new machines like Snoqualmie casino does. If your ticket gets stuck in the machine, it takes FOREVER to get someone to help you. Many will hurry by you on their way to the break room, but it takes a long time for service. There are never enough attendants for the cashier-you will wait a long time.

The hotel is way overpriced for a hotel room in Airway heights (you are about 15 minutes from Spokane, out in the boonies. After going to Snoqualmie, I'll never go back to Quest.

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This facility is new and very nice, but the payouts are very low. One can spend a lot of money in a very short time. So if you're an average person don't plan on spending the day as you'll run out of money.

Soda pop is watered down.

Long lines to cash in tickets.

Long wait when attendant is needed.

Long wait when hostess offers drinks. You're better off getting it yourself.

Non-smoking room is very small in comparison.

Too many machines take too many different tickets. Too much time running around to cash out to get to another machine.

From observation and experience Northern Quest is one of the lower end pay outs. Don't waste your time or money here.
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
2.0
Reviewed by Lintee May 01, 2010

Lots of Flash but No Cash

This facility is new and very nice, but the payouts are very low. One can spend a lot of money in a very short time. So if you're an average person don't plan on spending the day as you'll run out of money.

Soda pop is watered down.

Long lines to cash in tickets.

Long wait when attendant is needed.

Long wait when hostess offers drinks. You're better off getting it yourself.

Non-smoking room is very small in comparison.

Too many machines take too many different tickets. Too much time running around to cash out to get to another machine.

From observation and experience Northern Quest is one of the lower end pay outs. Don't waste your time or money here.

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Too many different ticket type machines. Some machines only have one place you can cash your tickets in at.



Not enough employees. You may sit for 10 min or more with help light on.



A variety of machines and denominations, but low payouts. Usually a monthly promotion using your club card.



Nonsmoking section is small and has limited games. You must walk through the smoking section (90% of casino) to get to it.
Overall rating 
 
3.0
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Reviewed by moreslots January 01, 2006

overall review

Too many different ticket type machines. Some machines only have one place you can cash your tickets in at.



Not enough employees. You may sit for 10 min or more with help light on.



A variety of machines and denominations, but low payouts. Usually a monthly promotion using your club card.



Nonsmoking section is small and has limited games. You must walk through the smoking section (90% of casino) to get to it.

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They have too many methods of machine access. There should be only one.
Overall rating 
 
3.0
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Reviewed by mskat January 01, 2006

Ticket IN

They have too many methods of machine access. There should be only one.

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