Northern Quest Casino Hot

 
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Northern Quest Casino

Details

Address
N. 100 Hayford Road
City
Airway Heights
State
Washington
Zip Code
99001
Country
United States
Phone
(509) 242-7000
Players Club Details
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Toll-Free Number (888) 603-7051
Rooms: 200 Prices $149-$199
Suites: 50 Prices: $239-$539
Restaurants: 4 Liquor: Yes
Valet Parking: Free
Buffets: L- $12.95/$16.95 (Sun) D- $16.95/$26.95 (Fri)/$21.95 (Sat)
Casino Size: 21,500 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Spanish 21, Poker, Pai Gow Poker, Three Card Poker, Keno, Off-Track Betting, Bingo
Overnight RV Parking: Free/RV Dump: No
Senior Discount: $2 Buffet discounts if 55+

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User reviews

14 reviews

5 stars
 
(0)
 
(1)
 
(7)
 
(4)
 
(2)
Overall rating 
 
2.3
 
1.8  (14)
 
1.9  (10)
 
2.2  (14)
 
2.5  (14)
 
2.6  (14)
 
2.3  (11)
 
2.7  (14)
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Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
(Updated: February 06, 2015)
Shannon Rainier
Overall rating 
 
2.2
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

intertainment

I read a lot of comments on here an there seems to be a lot of complaining about losing money. Come on people it's a casino it's for entertainment. That's what it's for, to have fun relax an take ur worries away. Relax. If u go into a casino to win odds are u won't. If u go in to have fun odds are u will. Its a casino like I said.... Whatever u take through those doors expect to walk out without it. If u take more home awesome now have a story to tell. An if u go in with ur life savings an come out whining it's your own fault an u have no reason to b.... Cuz u new the consequences before u went in. Every place has pros an cons but the loss of money is on u not them. Have fun next time. And good luck....

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(Updated: January 10, 2015)
Teresa
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

lousy odds

If you want to throw your money away.... come to this casino

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(Updated: November 29, 2014)
Jess
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Monopoly

When the casion first opened up there seem to be OK payout percentages. Now that Northern Quest has the whole Spokane and surrounding cities market alone they have adjusted the payout percentages because there is no competition. The drink service on the gaming floor is poor along with no smile from the server when being waited on. The sadest thing is the restaurant is suppose to be 4 stars but when I dined there the meal looked like a microwavable 10/10 TV dinner slapped onto a plate.

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(Updated: February 08, 2013)
Angie
Overall rating 
 
3.2
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0

just me

I go there for Ladies night out. We usually do happy hour and then some gambling. Most of the lounges have so-so food and drink specials but they are slowly declining. The gaming area is very smokey and the non-smoking area is small.

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(Updated: July 01, 2012)
Jimmy Lloyd
Overall rating 
 
1.9
Slots 
 
2.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

Too much has changed

NQ was fun when it first opened up. Each year it has put in more expensive machines to play, and taken away many of the fun machines. It seems to cater to the rich folks and less and less for the retired folks and fixed income people who want good food and a good time without going bankrupt. The assorted keno machines and poker machines have been removed. The keno machines put in by the keno lounge were always busy, so they were removed. There are no keno or poker machines in the Non Smoking area either. At least the seasick barriers didn't stay long. Not only the customers had to keep taking the long way around them, so did the employees. The food choices seem to be shrinking, especially the salad bar. The carpets can't possibly be wearing out as fast as they are being changed. We too, are going to Coeur d'Alene or Cheweleh or Two Rivers. Definitely more friendly. All are too smokey.

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(Updated: January 23, 2012)
Christopher C
Overall rating 
 
2.7
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

You just don't Win. Ever...

Decent food and a nice new EXPENSIVE Hotel.
Don't expect to win much of anything on the Slots and I hope you like Smoke.
Coeur d'Alene is a little better. Notice I put "little" but it is.

Takes FOREVER to cash out your tickets as their crappy automated machines NEVER work.
If you need a slot attendant, you might want to bring a small tent and sleeping bag. I waited 45 min.

I hope the new Casino gets built by the base. All their business will migrate over there and then they will be forced to pay back a decent % or no one will go there.

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(Updated: May 15, 2011)
Larry T
Overall rating 
 
4.0
Slots 
 
3.0
Table Games 
 
4.0
Customer Service 
 
3.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0

Updating information and Comments

The information and comments on this casino are somewhat dated so I thought I would add my comments. I generally only play slots, because I'm an idiot, so my input is mostly about slot play and general amenities.

The slots are toward the lower rate of return scale but to be fair they do indeed payout. Over the most recent 1 month period shows there were 34 jackpots over $5,000 paid out and 20 of those were over $10,000. I figure that is not too bad for a regional casino. All the video poker machines are 8,4 machines which is indicative of return levels for all machines. All machines accept cash and payout with vouchers. Vouchers can be used in different machines or redeemed for cash either in one of 5 or 6 cash machines or at any one three traditional cages. The multiple voucher problem has been solved as there are now only 2 types, one of which is only used in wide area multi-state machines. These machines are located immediately adjacent to the cage where they are redeemed. Casino floorspace is now nearly 40,000 sq ft due to expansions. This is a smoking casino with a relatively small non-smoking area. As this is probably the only area where smoking is permitted indoors in the Spokane area the comments about smokey atmosphere are somewhat overdone. This casino has one of the best air handling systems I've seen. Of course if you chose to sit next to a heavy smoker you are going to smell smoke, don't like it move to another machine, with 4,000 choices shouldn't be too hard.

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(Updated: May 07, 2011)
Stever
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0

Lowest % payout!

Slots are the worst i have played. I have been to alot of casinos and this place is the worst for payout. Plus the smoking is terrible. You should give your money to the cashier cause you will lose it anyway.

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(Updated: March 03, 2011)
Greg
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
1.0

Horrible slot payouts

You're not gambling here, you are giving it all away when playing slots. Disgusting really. Don't bother if you want ANY chance of a decent payout. Don't waste your time. I love the hotel, but not worth the bother since the payout is so horrible.

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(Updated: March 03, 2011)
jim sabbery
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Don't like it

Great if you dont want a good meal or a chance at winning slots. Cutting amenities constantly and quality and payoffs are very obviously going down and down. Very smokey. Have fun giving your cash away.

Was this review helpful to you? 
TJ
Overall rating 
 
2.7
Slots 
 
1.0
Table Games 
 
4.0
Customer Service 
 
1.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
4.0

If you like to choke on smoke, Quest's your place

First of all, the food court is good but the "court" is a burger franchise and an Italian food franchise. The burgers are freshly made and good, the Italian food is cooked and then heated up in the microwave for you-even the pizza. UGH. The buffet is very good to excellent food, the Woodlands restaurant is good for breakfast, but lunch and dinner is bland blah food and crappy service. The Noodle house Chinese is good with great service. The Q (sports bar) atmosphere is an A ++-booths, tables, spacious with booths that have their own tv screen. Lots og big screens with several different games on at once. Service is fair and drinks are good, The food is awful. Awful. Drink and have appetizers and you will be fine.

On to the gambling. The poker room is a lot less busy than it used to be. Poker in Spokane has gone downhill the last year or so. The non smoking slot room is small and crowded. They do have a few blackjack and pai gow tables in the nonsmoking.

The casino floor is noisy,smoky, and atrocious. Full of 70 and 80 somethings in their scooters and oxygen. Smoky smoky atmosphere. Lots of table games and to their credit, 2 craps tables with knowledgeable attendants and stick people. They are friendly and do a good job. The slots NEVER change, they never get new machines like Snoqualmie casino does. If your ticket gets stuck in the machine, it takes FOREVER to get someone to help you. Many will hurry by you on their way to the break room, but it takes a long time for service. There are never enough attendants for the cashier-you will wait a long time.

The hotel is way overpriced for a hotel room in Airway heights (you are about 15 minutes from Spokane, out in the boonies. After going to Snoqualmie, I'll never go back to Quest.

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Lintee
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
2.0

Lots of Flash but No Cash

This facility is new and very nice, but the payouts are very low. One can spend a lot of money in a very short time. So if you're an average person don't plan on spending the day as you'll run out of money.

Soda pop is watered down.

Long lines to cash in tickets.

Long wait when attendant is needed.

Long wait when hostess offers drinks. You're better off getting it yourself.

Non-smoking room is very small in comparison.

Too many machines take too many different tickets. Too much time running around to cash out to get to another machine.

From observation and experience Northern Quest is one of the lower end pay outs. Don't waste your time or money here.

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moreslots
Overall rating 
 
3.0
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

overall review

Too many different ticket type machines. Some machines only have one place you can cash your tickets in at.



Not enough employees. You may sit for 10 min or more with help light on.



A variety of machines and denominations, but low payouts. Usually a monthly promotion using your club card.



Nonsmoking section is small and has limited games. You must walk through the smoking section (90% of casino) to get to it.

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mskat
Overall rating 
 
3.0
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

Ticket IN

They have too many methods of machine access. There should be only one.

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