Hollywood Casino at Charles Town Races Hot

 
2.0 (97)
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Hollywood Casino at Charles Town Races

Details

Address
750 Hollywood Drive
City
Charles Town
State
West Virginia
Zip Code
25414
Country
United States
Phone
(304) 725-7001
Players Club Details
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Toll-Free Number: (800) 795-7001
Rooms: 132 Price Range: $119-$189
Suites: 18 Price Range: $219-$329
Restaurants: 4
Valet Parking: $4/$6 (Fri-Sun)
Buffets: L- $13.99 (Wed-Fri)/$15.99 (Sat)/$17.99 (Sun)
D- $17.99 (Wed-Thurs)/$34.99 (Fri)/$24.99 (Sat)
Games Offered: Slots, Video Poker, Video Keno, Video Blackjack, Craps, Roulette, Three Card Poker, Four Card Poker, Let It Ride, Mini-Baccarat, Big Six Wheel, Pai Gow Poker
Overnight RV Parking: Free/RV Dump: No
Special Features: Live thoroughbred racing Wed-Sun. Daily simulcasting of horse and dog racing. Food court with five fast-food outlets.

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User reviews

97 reviews

 
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Customer Service
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Comments
(Updated: July 01, 2016)
Overall rating 
 
3.5
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Favorite Place around the area

I've been to casinos all over the USA, and while this isn't the best, it's been better to me than the other Hollywood properties (like paying for drinks in PA), and better than Dover and even the Poconos. The food is good, the staff always seems to be friendly, and while I did get a trainee blackjack dealer, she was with a regular dealer and we were offered the chance to move to another table if we wanted to. Just wish the minimum wasn't $15 for the 3:2 tables, and I'd play more often. I also play slots frequently and these are not any worse than anywhere else. I enjoy playing and have found three machines that I can hold my own on for reasonably long periods of time. That's all I hope for!

Was this review helpful to you? 
(Updated: April 08, 2016)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

terrible slots

Been going to Ctown for a long time and they are doing nothing but disappointing. The slots are the tightest on the east coast is right. You need a $1k bankroll if you want to spend a few hours playing slots - all their slots are set to Hoover mode as they just vacuume up the $$ and give you NO FEATURE GAMES and little paybacks. Can't tell me spending $100 in a penny slot and spinning that entire $100 and not getting a SINGLE FEATURE/FREE GAME is normal - it isn't. I don't mind losing the $$ - but I DO mind when I am not entertained AND don't want to do it all in 30 minutes or less, and it is getting more and more like that just sucking up your money and giving you no entertainment value. Plus management has given up - no new slots like Walking Dead or Monopoly - pathetic. After 10 years of patronage - this place is dead to me.

Was this review helpful to you? 
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Downer

Cash machine don't work, go to cashier. Most machines people hold with .25 cents. Mostly a hardcore group of people who cannot afford to be playing, got an addiction this is the place for you. This place was good about 12 to 15 years ago, but that was when the horses were the money maker for them, now it is pathetic.

Was this review helpful to you? 
(Updated: February 04, 2016)
Overall rating 
 
4.6
Slots 
 
5.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0

Epic Buffet...YUMMY! Slots...great playbacks recen

I LOVE the food at Epic Buffet. Its always been fresh and tasty each and every time we have visited (which is often...5-6 times a year). The service has also always been exemplery. The waitresses that we have had in the past are friendly and prompt with refills and on clearing our plates. The entree selections are varied depending on when you visit. This Friday will be our first time having the crab legs/seafood buffet. Its our anniversary celebration dinner so, I hope everything will be as fresh as usual.
Hubby and I have both had great playbacks on the slots. My husband likes roulette and Let it Ride and if hes doing well, thats where he plays. If not, he joins me at the slots. Tiger Khan and Peacock Plenty are my two favorite slot machines. The variety of machines is good and if you want to win, then you must play the MAX. Im an all in-or-nothing kinda slot player, so I love the slots here. Closest to where we live. Will continue to visit Hollywood for years to come!

Was this review helpful to you? 
(Updated: August 07, 2015)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

You'll have better luck buy scratch lotto tickets

The definition of "insanity," is doing the same thing over and over again and expecting a different result!!
Well that pretty much sums up Hollywood Casino in Charles Town, West Virginia..
You can walk in and drop $100.00 in 15mins, and that's playing the penny machine.. The only way you can possibly win, is if you come in with at least $1000.00.. I'm not making that up.
The players program may give you $10-30 in comp plays, but that pretty much all your going to get.

Was this review helpful to you? 
(Updated: July 26, 2015)

enjoyable visit

My wife and I spent an enjoyable couple of hours here today. The overall property is clean and inviting. The smoke was not overpowering. My wife played a variety of slots and ended up winning $200. We also ate at the Epic buffet and were very impressed with the quality and variety for lunch. We will probably return during our next visit to Virginia.

Was this review helpful to you? 
(Updated: June 15, 2015)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Staff

My family and I were at the casino ..
Couple days ago .just to let you know ,
The quality of their cocktail waitresses has gone
Down .we had a waitress that did nothing but flirt with my husband ,ask for bigger creativity .. It was just not a good experience .

Was this review helpful to you? 
(Updated: April 27, 2015)
Overall rating 
 
4.6
Slots 
 
5.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
5.0

Don't listen to the negative comments

After reading all the negative comments I wasn't sure I wanted to go. I enjoy Mardi Gras and thought I would just keep going to that one. When I first arrived at Charles Town casino and walked inside, I thought it was an unusual layout. The first thing we did was grab us something to eat at the Epic Buffet. This place was really good! If you like a good buffet, I highly recommend this one. After that I got on a couple slots that I don't normally play and was down $39.20. I thought to myself maybe the slots are tight, but I was playing games I don't usually play and didn't have the full understanding or the comfort level of the game. A lot of the games I wanted to play were already taken. So I kept walking around and found a game I liked. I won $60 on this slot machine, before heading to bet on the horses in which I did better than expected. My friend made a nice profit on them and the track was nicer than what you would see on t.v. After the races, I headed over to play the big wheel and won a little on that. I can't rate the table games because they were all full and I couldn't get in on a game. My suggestion for playing table games are during the day or on a weekday. I finally finished on a slot and won $200.00, and my buddy won even more. Customer service was really good too, very helpful! I am not sure about the hotel because it isn't connected to the casino and is across the race track. You may be better off staying at the Holiday Inn. So I would say go here and don't pay attention to the negative comments. Most of the people that have something negative to say are the losers. If everyone won there wouldn't be a casino. Sometimes you win and sometimes you lose. They do allow smoking which was another reason I almost didn't go, but it is not bad at all. Have fun!

Was this review helpful to you? 
(Updated: February 28, 2015)
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
2.0

I Can't Win Here!

No customer service!! Highly suspect!! I am a regular player at 6 casinos! Charlestwon, WV Statistaclly the beat the odds by such a degree of differentiation that the results have to be false as a result of tampering!! I have been there where I lost 11 in a row, won 1, then lost 11 more in a row! I have lost 14 to 22 in a row more than one time. I have been there with $200 on a $15 dollar table and lost straight out no wins until my chips were gone! Rarely if ever are you ahead. Always behind and playing against a 20! If you have 21 or BJ, you may get a push...

Was this review helpful to you? 
(Updated: January 04, 2015)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

worst payout and comps on the east coast

Unfortunately, I traveled to fare to turn around and go home. I spent thousands throughout the day and night....terrible payouts on the 5,$10 slots....I was told by one of the people there by the name of Brian that the casino had the worst payouts of all the casinos on the east coast! What an endorsement by an employee!!!!!!

Was this review helpful to you? 
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Greedy and clueless

The casino looks like a real casino but doesn't operate like one. Management needs to understand the psychology of a gambler if they want to keep serious gamblers coming back. Meaning, quit the gimmicks and pay out on slots. Been going for 15 years regularly. Atmosphere and landscaping much improved. Slot payouts and food (other than steak house) gone way down. Spent thousands in a few hours. Not one bell. Went to AC and had 20 jackpots in the same amount of time and money. Gamblers will return and eventually the house gets their winning back and more ... only if gamblers think they have a chance. At this point, Hollywood has such low payouts that most people we know that are regulars don't feel they have a chance on winning and no longer enjoy going. We know of ten people who won't be going back. Plenty of other places to go. Borgata offers free or low rate 30 minute charter flights from DC to AC every month.

Other mgmt decisions / actions indicate that they have no clue how to run a casino as follows: prime slot area converted to an event center (gamblers spend much more than a $50 show ticket goer); staff are unhappy - it shows; staff are untrained - lower tier get waited on at the cashier line in the highest tiered window and nothing is said (most of the time); computer system remains so slow it takes forever to get a food comp printed at the cashier window; issues with player card doesn't get resolved; very low comps (if you spend $16k you'll get about $120 in comps to spend at their one gift shop or food).

Their sister property MCasino in LV is tops. Staff are super happy. Love their jobs. Payouts are very good. Food excellent. Hopefully they stick to their own policies and don't get sucked in to Hollywood WV policies.

Management needs to wake up or resign before they end up with infrequent players that don't mind losing their $100 bankroll.

Was this review helpful to you? 
(Updated: February 26, 2013)
Overall rating 
 
2.4
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

slots

I live 10 miles from Charles Town slots and I used to go every weekend, but the slots got so bad I quit going and started going to Maryland. Now I am winning more often then I ever did at Charles Town.

Was this review helpful to you? 
(Updated: September 21, 2012)
Overall rating 
 
2.2
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

Comps now reduced at Charlestown Casino

Comps have been reduced by 500%. In the past you use to get 1 point for every 20.00 you ran throught a slot machine, now it is 1 point or less. I gambled for 8 hours one day and probably played over 1,000.00 through the machines of my cash, ( 500.00 ) and my winnings as I won over (600.00). I left that day with 125.00 of my 500.00. But my comp balance was $5.03. How pathetic is that. If I were in Atlantic City and did that I would get free rooms for 2 nights, free buffet, and 50.00 free slot play not to mention 40.00 in comps. Charlestown sucks when it comes to what you get for your money.

Was this review helpful to you? 
(Updated: August 19, 2012)
Overall rating 
 
3.5
Slots 
 
3.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Not bad

Not a bad casino. Don't be put off by the reviews by blue hairs who just want to sit in front of a slot machine all day with their $200 social security check. If you are into having real fun at a casino at table games or horse racing this place is worth the trip. Especially if it's closer to you than Atlantic city. The limits are a little high, but that's to be expected when you are the only game in town. Hopefully the limits will come down a little as more clowns pour into the faux-casino low rent slot parlors MD is building everywhere.

Was this review helpful to you? 
(Updated: July 14, 2012)
Overall rating 
 
3.2
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0

Had fun, even with losing

First, for all the naysayers, let me state ardently that I do not work for CT, nor have I ever. I’m also not a regular player. Indeed, before our trip to CT, it had been three years since our last gambling venture (in Vegas). And while CT is no Vegas, we still enjoyed ourselves very much. Why? Because we don’t gamble expecting to win. We hope to do so, but we know it’s highly unlikely regardless of where you play. So we go expecting to lose. We set our limit, play it, go a little beyond it, laugh at ourselves, and then leave.

For our kind of player, CT is just fine. My husband and I spent 24 hours there after July 4th and had a delightful time. We only played the slots and bet the races. We played conservatively—5¢ slots, $2 on a horse—to make our money last longer. On our second day, just about the time we’d hit our final limit, my husband’s 5¢ machine paid $232. That wasn’t enough to cover all our spending, but it sure brought the cost of the trip way down. So, we feel like we came away as winners.

As for the casino, it’s nice enough. It’s clean and sparkly, with a suitably helpful staff. A couple of cocktail waitresses were especially nice and responsive. Food and drink prices were higher, but that’s the norm. We thought about going to the steakhouse restaurant until one man told us the steaks’ prices ran from $34 to $85 and everything was a la carte. We preferred to gamble our money instead of eating it.

The races were just okay, but that was probably due largely to the excessive heat. We could have sat inside, but the thrill is in feeling the hoofbeats as they thunder across the finish line. The horses appeared to be handling the weather well. I’m extremely sensitive about the treatment of animals, and I felt comfortable with the way the horses looked and behaved.

We stayed at the Hampton Inn, which was very nice—especially the beds and the breakfast. The cost was about $10 less than a comparable room at the casino hotel. The shuttle to the casino goes to both hotels, plus the Holiday Inn.

As for the "gaming atmosphere," I find all casinos have a mildly depressing aura. Maybe it's because too many people are expecting to win and are being disappointed. Maybe it's the disappointment that permeates the air. On the other hand, we managed to maintain our own festive feelings and are very much looking forward to visiting again.

Was this review helpful to you? 
(Updated: June 22, 2012)
Overall rating 
 
3.4
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0

Two trips, both positive :)

My first trip to CT was in Dec 2010, an overnight stay at the Inn with business in DC after. The hotel room was fine, we didn't have the racetrack view but didn't spend much time there anyway. Split the room with 2 others so the cost was minimal. The shuttle was nice, driver friendly. Wasn't too crowded on a weekday afternoon. I played for about 8 hrs, $5 min craps and taking breaks at various quarter slots. I was up $900 when I left, mostly from grinding at the craps table. I gave some back at the slots but finished up ahead slightly. I'm not sure but believe the craps min rose to $10 as the evening wore on.

Second trip was the end of May 2012, took the motorcycle to DC for Rolling Thunder. CT was less than an hr away, so arrived around 6pm on Sat night. Free parking in the deck adjacent to the casino. Quite a crowd! The table area was packed, there were no open seats that I could see at the blackjack tables, but I managed to squeeze in at the craps table. Four tables running, 25/min at two of them and I was surprised to see two at a $10 min. The table staff and management were all friendly. Craps odds were 3x for 6 and 8, not sure if it was higher on the others. After an hr, they raised both $10 tables to $25 min. I played craps for a few hrs, then slots for an hr... repeated until I left at midnight. There were 8 players per table. Despite losing a hundred here and there during the rolls, I still managed to color up ahead $100-150 each session. I mostly played $1 slots, winning here and there and moving around. Up several hundred, I decided to try a $5 slot. On the third spin, I hit for a hand pay of $1200, cashed out and left up $2100. On the way out, I asked the pit boss for a food court comp, which he happily gave me. Overall, great experiences, of course winning made it even better! The casino was smokey, no worse than ones in AC or Vegas though. I can't speak for the other slot players, I didn't see any big jackpots but it was fairly crowded at all the machines. Apparently CT has a tight reputation, but you can win.

Was this review helpful to you? 
(Updated: June 21, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

MD Live!

Charlestown has turned its focus for the past several years to tables, higher table limits, only because they continue to act like they are the only game in town! And to boot, they have
given up on slots, driving slots customers away.
Hey Charlestown, have you forgotten the basic rule for casinos, slots are the biggest money makers. You have gone from 5000 slots to 3400 slots, and gained the reputation of having the tightest slots anywhere.
This is good news for MD, as MD Live opens, 30,000 people standing in line, just to get in.
I have been going to Charlestown for years, never had to stand in line to get in!
In fact, recently, it feels like you are the only one there playing slots.
People have gotten the message, loud and clear!

Was this review helpful to you? 
(Updated: May 08, 2012)
Overall rating 
 
2.7
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

disappointment

We are not much on gambling. But we do want to have fun, not lose our money within 1/2 hr of being there. Slots need to pay out a lot more, even though changes are you'll just bet in away, but at least you can have enjoyment doing so. We go for a good time. And it's exciting to win at the machines, (especially the noisy ones). I hate having to leave early because we've spent our limit so early.

Was this review helpful to you? 
(Updated: April 11, 2012)
Overall rating 
 
3.4
Slots 
 
4.0
Table Games 
 
1.0
Customer Service 
 
5.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0

Recent Improvement

Have noticed an improvement in payouts recently. $100 to $200 hits on 50 cent machines, and $100 hits on nickel machines. Website now showing jackpot winners in all denominations. Have hit on 50 cent and dollar machines in March. Free slot play was reduced when I played less, but now getting extra free play notices in the mail. "free gifts" each month are cheap and not worth the trouble. Overall, the experience has improved this quarter.

Was this review helpful to you? 
(Updated: March 17, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Hollywood Casino at Charlestown West Virginia

Without a doubt one of the lowest payout casinos I've played at. I have also noticed that slot payouts have gotten worse over the last three months and freeplay offers are less. Not worth the trip anymore. Wait for the new Maryland casinos or go to Delaware or PA.

Was this review helpful to you? 
(Updated: February 20, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Rating tells the story

If you look at overall ratings, this is the real deal. Charlestown has big expenses for over expansion the last several years. First
they had to pay for tables, and now they face real competition in MD. Although they continue to advertise nearly 5000 HOT slots,
if you read coments on Tripadvisor, or American Casino Guide Reviews, the general public has a totally different view! The truth.
Do you think maybe the inevitable is coming for Charlestown.
Soon gamblers will have other options. Customers from MD, DC and VA will no longer need to travel 70+ miles to visit a casino.
For most, less than 30 miles. With gas prices predicted to be above 5.00+ a gallon by Memorial day, this is just another reason to
go to Arundel Mills and not Charlestown. The downfall of Charlestown is a case of mismanagement and greed. My prediction is that
5 years from now, Charlestown will consist of a hotel in the middle of nowhere, about to close. Sheetz will still be going strong.
It's all about management, and their motives. Providing a service to customers, as opposed to screwing customers!

Was this review helpful to you? 
(Updated: February 15, 2012)
Overall rating 
 
2.3
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

Notoriously tight slot machines

The slots became extremely tight around about the time the recession hit. They've certainly not loosened up since then. Back in the '90s and early '00s, the machines were considerably looser and the place was just more fun. They've stopped having bands. I suppose to save money. Many female attendants with absurdly out of date, low cut dresses wander about the casino and offer small free drinks. Warm-ish beers and weak mixed drinks. Food at most of the restaurants is fair to decent...not terribly over-priced. Table games have absurdly high minimums but from what I read in the Washington Post a couple years ago, CT pulls in a large, rather wealthy crowd from D.C. and Northern Virginia. As other states have installed gambling, these folks have begun to migrate to other casinos. The upgrades over the past couple years have made the casino more attractive, but who cares if you gamble and gamble with little if any wins? Free parking. A couple of decent motels with shuttle service are nearby. Don't drink and drive...cops prey on out-of-town folks. Really not worth the trip for us anymore. Why go to a casino if all you're going to ever do is stuff money into a machine with little chance of any real payouts? The last time we were there, a guy we started talking to told us you might as well drive to Charles Town, go to the casino and throw all your money into the elevator and leave. He said he'll never come back and that Dover Downs has much more enjoyable slots.

Was this review helpful to you? 
(Updated: February 02, 2012)
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

For Charles Town Hollywood casino

Seldom payout....( Rearrrrryy) - Always no ice at the drink machine. So horrible.

Was this review helpful to you? 
(Updated: January 01, 2012)
Overall rating 
 
3.4
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

I Win at Charlestown

I have been going to Hollywood Casino at Charlestown for the past couple of years and it keeps improving. It is generally very clean and I always feel safe. The cleaning personnel are constantly changing ashtrays and removing empty glasses. The restrooms are always maintained as well. There is an abundance of attendants and friendly managers on the floor to make sure things are running smoothly. The most exciting improvement to date is the new restaurant, The Final Cut. I have had the opportunity to eat there twice in the past couple months, and both meals were excellent ! I have read some previous reviews of the buffet in which the reviewers were dissatisfied, and since I have only eaten there once at breakfast I really cannot speak to the dinner buffet they offer....the breakfast was yummy however and I had no complaints.
As to the slot payouts - I have been most successful at the "higher stakes" slot machines...in fact I have won numerous Jackpots, and even multiple Jackpots on various occasions during the course of an evening which provided tons of excitement!!
The area I feel is lacking are the comps received for using the Players Club. The rewards there are pretty poor and the whole gaming/entertainment experience would be elevated with a little higher return on all the cashola inserted in the machines! At least I would feel I was a winner of sorts even when I was a big fat loser. All in all I enjoy the casino at C-Town and look forward to the future improvements in the works.

Was this review helpful to you? 
(Updated: December 27, 2011)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Avoid This Place

I have been to lot of Casinos and this place is the worst in PAYOUT. SIMPLY, they do not payout at all...If you want to throw your money away fast than go this place. I rather drive to AC or Dove Downs, D.E. at least you have better chance of winning and get better service. You know what, in my opinion, I wouldn't even call this place a Casino.

Was this review helpful to you? 
(Updated: November 11, 2011)
Overall rating 
 
3.7
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0

Wow what a bunch of whiney sore losers

Wow I love the way losers vent. So i visited this Casino recently because i had to know if it was really this bad.
Overall I personally found this place to be extremely well run.
Slots were definitely paying off when I was there. I was there for about 6 hours. Definitely saw many many jackpots going off.
Slot Attendants as they call them were walking around ready to help with a smile. They were very busy running around paying out all the jackpots I saw. However, when I stopped one to ask a question he was very friendly. I also saw several managers on the floor. Several asked me if i was enjoying myself. I stopped one young lady who said she was a slot floor manger and I asked her all about the casino as this was my first visit. She was very informative. I asked about the themed games like Wheel of Fortune and Sex in the City. She said they do want them, however, due to their higher tax rate they pay and royalty fees those games aren't profitable. It is a business people. They do need to put profitable games on their floor. Very pleasant and was very happy to help me.
I asked several guests I saw throughout the day how they liked it. I got no complaints and not one of them won a huge jackpot.
The Buffet I thought was decent for the price. I had several helpings of the Mac and cheese, sushi and creme brûlée.
Staff there was very pleasant.
I played on and off all day sticking to two machines and won many times throughout my day. No big wins but I did leave over $100 ahead. Maybe because I was smart enough to stick to two machines instead of hopping around to all different ones.
I cashed my ticket at a ticket redemption machine.
I found the casino cleaner then any other I've ever visited. I had many employees talk to me. Maybe because I'm pleasant myself. Reading some of these posts I wouldn't want to talk to any of you negative soar losers either.
Overall, I didn't see any of the above problems. Sounds like a lot of sore losers. I'd say go in realistic. Expecting to lose but have fun and you won't be disapointed. As far as the comments about people spending life's savings and being in wheelchairs and on oxygen tanks.....that's their own faults. They shouldn't be in there if they can't afford it. Or, if their health is an issue. I for one will go back. Because I had a great time. Nope I didn't get rich. What a shame I guess I'll have to keep working for my money and go to Charles Town for fun. Oh and I did ask about the Facebook photos. They have to get approval from
The winner and they'll post ANY winner on there. So throw your theory in the garbage. I also had to laugh at the theory that they plant people to play. That's hysterical.

Was this review helpful to you? 
(Updated: October 30, 2011)
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0

Same Hollywood mediocrity as their other casinos

I've been to three different Hollywood Casinos: this one, the one in Maryland, and the one in Pennsylvania. None of them are high class operations.

The slots are horrible. The video poker slightly better. The table limits are ridiculously high. This is West Virginia, not a state that I would consider wealthy and table minimums are $25 with some having $100 minimums on the main floor (I'd hate to see the high limit room). The players club is worthless. And why each of their casinos have to have their own players card which is identical, I'll never figure out. The buffet is overpriced and bad.

Definitely not a place I would make a special trip to.

Was this review helpful to you? 
(Updated: October 16, 2011)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Greedy?

They claim to payback 89% of take on slots, yet you very seldom see jackpot winners. When you do, they are in the $1,200 to $2,000 range. This is why they are ashamed to post winners on their website. It is no surprise, when you see Charlestown you hear "tight slots!" This is the reputation they have gained and deserve. Maryland has real competition coming in the next year that will make Charlestown a distant competitor (70) miles from Arundel Mills and Ceasars in Baltimore. When you treat customers badly like Charlestown does, only because they can for now, it won't take much to win these folks over to MD.

Was this review helpful to you? 
(Updated: August 29, 2011)
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
4.0

I have self excluded from this money trap

My wife and I have gone to CT to play slots ever since it was a tent next to the racetrack. It used to be a fun, sometimes win, sometimes lose place to go that is close to home. Ever since they got the okay to add table games, the place went to crap at the slots. Now it is a great place to go if you want to donate your money to them. I have gone dozens of times in the last two years when you would not hear any slot bells or even see a jackpot or hand pay going on with their 5,000 slots for 4-6+ hours. When you do see a machine paying out, it is usually at the lower end of the payout scale. Also, the players club gives very little reward for the dollars you spent there. If you lose a thousand bucks, you might get a free drink.

The people that work there are great and I will surely miss them. I have filled out the papers that excludes me from being able to play there for at least a year. By doing that I cannot be tempted to go there when the urge to play strikes. I would rather travel 2 hours and go someplace that is not owned and managed by Penn National.

If they don't change their ways after my year of exclusion, I will make it permanent.

Was this review helpful to you? 
(Updated: August 22, 2011)
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

casino customer

very stingy with payoffs. Even small combinations are slim to none after $300 on one machine

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