Hollywood Casino at Charles Town Races Hot
Toll-Free Number: (800) 795-7001
Rooms: 132 Price Range: $119-$189
Suites: 18 Price Range: $219-$329
Valet Parking: $4/$6 (Fri-Sun)
Buffets: L- $13.99 (Wed-Fri)/$15.99 (Sat)/$17.99 (Sun)
D- $17.99 (Wed-Thurs)/$34.99 (Fri)/$24.99 (Sat)
Games Offered: Slots, Video Poker, Video Keno, Video Blackjack, Craps, Roulette, Three Card Poker, Four Card Poker, Let It Ride, Mini-Baccarat, Big Six Wheel, Pai Gow Poker
Overnight RV Parking: Free/RV Dump: No
Special Features: Live thoroughbred racing Wed-Sun. Daily simulcasting of horse and dog racing. Food court with five fast-food outlets.
My wife and I spent an enjoyable couple of hours here today. The overall property is clean and inviting. The smoke was not overpowering. My wife played a variety of slots and ended up winning $200. We also ate at the Epic buffet and were very impressed with the quality and variety for lunch. We will probably return during our next visit to Virginia.
My family and I were at the casino ..
Couple days ago .just to let you know ,
The quality of their cocktail waitresses has gone
Down .we had a waitress that did nothing but flirt with my husband ,ask for bigger creativity .. It was just not a good experience .
Don't listen to the negative comments
After reading all the negative comments I wasn't sure I wanted to go. I enjoy Mardi Gras and thought I would just keep going to that one. When I first arrived at Charles Town casino and walked inside, I thought it was an unusual layout. The first thing we did was grab us something to eat at the Epic Buffet. This place was really good! If you like a good buffet, I highly recommend this one. After that I got on a couple slots that I don't normally play and was down $39.20. I thought to myself maybe the slots are tight, but I was playing games I don't usually play and didn't have the full understanding or the comfort level of the game. A lot of the games I wanted to play were already taken. So I kept walking around and found a game I liked. I won $60 on this slot machine, before heading to bet on the horses in which I did better than expected. My friend made a nice profit on them and the track was nicer than what you would see on t.v. After the races, I headed over to play the big wheel and won a little on that. I can't rate the table games because they were all full and I couldn't get in on a game. My suggestion for playing table games are during the day or on a weekday. I finally finished on a slot and won $200.00, and my buddy won even more. Customer service was really good too, very helpful! I am not sure about the hotel because it isn't connected to the casino and is across the race track. You may be better off staying at the Holiday Inn. So I would say go here and don't pay attention to the negative comments. Most of the people that have something negative to say are the losers. If everyone won there wouldn't be a casino. Sometimes you win and sometimes you lose. They do allow smoking which was another reason I almost didn't go, but it is not bad at all. Have fun!
I Can't Win Here!
No customer service!! Highly suspect!! I am a regular player at 6 casinos! Charlestwon, WV Statistaclly the beat the odds by such a degree of differentiation that the results have to be false as a result of tampering!! I have been there where I lost 11 in a row, won 1, then lost 11 more in a row! I have lost 14 to 22 in a row more than one time. I have been there with $200 on a $15 dollar table and lost straight out no wins until my chips were gone! Rarely if ever are you ahead. Always behind and playing against a 20! If you have 21 or BJ, you may get a push...
worst payout and comps on the east coast
Unfortunately, I traveled to fare to turn around and go home. I spent thousands throughout the day and night....terrible payouts on the 5,$10 slots....I was told by one of the people there by the name of Brian that the casino had the worst payouts of all the casinos on the east coast! What an endorsement by an employee!!!!!!
Greedy and clueless
The casino looks like a real casino but doesn't operate like one. Management needs to understand the psychology of a gambler if they want to keep serious gamblers coming back. Meaning, quit the gimmicks and pay out on slots. Been going for 15 years regularly. Atmosphere and landscaping much improved. Slot payouts and food (other than steak house) gone way down. Spent thousands in a few hours. Not one bell. Went to AC and had 20 jackpots in the same amount of time and money. Gamblers will return and eventually the house gets their winning back and more ... only if gamblers think they have a chance. At this point, Hollywood has such low payouts that most people we know that are regulars don't feel they have a chance on winning and no longer enjoy going. We know of ten people who won't be going back. Plenty of other places to go. Borgata offers free or low rate 30 minute charter flights from DC to AC every month.
Other mgmt decisions / actions indicate that they have no clue how to run a casino as follows: prime slot area converted to an event center (gamblers spend much more than a $50 show ticket goer); staff are unhappy - it shows; staff are untrained - lower tier get waited on at the cashier line in the highest tiered window and nothing is said (most of the time); computer system remains so slow it takes forever to get a food comp printed at the cashier window; issues with player card doesn't get resolved; very low comps (if you spend $16k you'll get about $120 in comps to spend at their one gift shop or food).
Their sister property MCasino in LV is tops. Staff are super happy. Love their jobs. Payouts are very good. Food excellent. Hopefully they stick to their own policies and don't get sucked in to Hollywood WV policies.
Management needs to wake up or resign before they end up with infrequent players that don't mind losing their $100 bankroll.
I live 10 miles from Charles Town slots and I used to go every weekend, but the slots got so bad I quit going and started going to Maryland. Now I am winning more often then I ever did at Charles Town.
Comps now reduced at Charlestown Casino
Comps have been reduced by 500%. In the past you use to get 1 point for every 20.00 you ran throught a slot machine, now it is 1 point or less. I gambled for 8 hours one day and probably played over 1,000.00 through the machines of my cash, ( 500.00 ) and my winnings as I won over (600.00). I left that day with 125.00 of my 500.00. But my comp balance was $5.03. How pathetic is that. If I were in Atlantic City and did that I would get free rooms for 2 nights, free buffet, and 50.00 free slot play not to mention 40.00 in comps. Charlestown sucks when it comes to what you get for your money.
Not a bad casino. Don't be put off by the reviews by blue hairs who just want to sit in front of a slot machine all day with their $200 social security check. If you are into having real fun at a casino at table games or horse racing this place is worth the trip. Especially if it's closer to you than Atlantic city. The limits are a little high, but that's to be expected when you are the only game in town. Hopefully the limits will come down a little as more clowns pour into the faux-casino low rent slot parlors MD is building everywhere.
Had fun, even with losing
First, for all the naysayers, let me state ardently that I do not work for CT, nor have I ever. I’m also not a regular player. Indeed, before our trip to CT, it had been three years since our last gambling venture (in Vegas). And while CT is no Vegas, we still enjoyed ourselves very much. Why? Because we don’t gamble expecting to win. We hope to do so, but we know it’s highly unlikely regardless of where you play. So we go expecting to lose. We set our limit, play it, go a little beyond it, laugh at ourselves, and then leave.
For our kind of player, CT is just fine. My husband and I spent 24 hours there after July 4th and had a delightful time. We only played the slots and bet the races. We played conservatively—5¢ slots, $2 on a horse—to make our money last longer. On our second day, just about the time we’d hit our final limit, my husband’s 5¢ machine paid $232. That wasn’t enough to cover all our spending, but it sure brought the cost of the trip way down. So, we feel like we came away as winners.
As for the casino, it’s nice enough. It’s clean and sparkly, with a suitably helpful staff. A couple of cocktail waitresses were especially nice and responsive. Food and drink prices were higher, but that’s the norm. We thought about going to the steakhouse restaurant until one man told us the steaks’ prices ran from $34 to $85 and everything was a la carte. We preferred to gamble our money instead of eating it.
The races were just okay, but that was probably due largely to the excessive heat. We could have sat inside, but the thrill is in feeling the hoofbeats as they thunder across the finish line. The horses appeared to be handling the weather well. I’m extremely sensitive about the treatment of animals, and I felt comfortable with the way the horses looked and behaved.
We stayed at the Hampton Inn, which was very nice—especially the beds and the breakfast. The cost was about $10 less than a comparable room at the casino hotel. The shuttle to the casino goes to both hotels, plus the Holiday Inn.
As for the "gaming atmosphere," I find all casinos have a mildly depressing aura. Maybe it's because too many people are expecting to win and are being disappointed. Maybe it's the disappointment that permeates the air. On the other hand, we managed to maintain our own festive feelings and are very much looking forward to visiting again.
Two trips, both positive :)
My first trip to CT was in Dec 2010, an overnight stay at the Inn with business in DC after. The hotel room was fine, we didn't have the racetrack view but didn't spend much time there anyway. Split the room with 2 others so the cost was minimal. The shuttle was nice, driver friendly. Wasn't too crowded on a weekday afternoon. I played for about 8 hrs, $5 min craps and taking breaks at various quarter slots. I was up $900 when I left, mostly from grinding at the craps table. I gave some back at the slots but finished up ahead slightly. I'm not sure but believe the craps min rose to $10 as the evening wore on.
Second trip was the end of May 2012, took the motorcycle to DC for Rolling Thunder. CT was less than an hr away, so arrived around 6pm on Sat night. Free parking in the deck adjacent to the casino. Quite a crowd! The table area was packed, there were no open seats that I could see at the blackjack tables, but I managed to squeeze in at the craps table. Four tables running, 25/min at two of them and I was surprised to see two at a $10 min. The table staff and management were all friendly. Craps odds were 3x for 6 and 8, not sure if it was higher on the others. After an hr, they raised both $10 tables to $25 min. I played craps for a few hrs, then slots for an hr... repeated until I left at midnight. There were 8 players per table. Despite losing a hundred here and there during the rolls, I still managed to color up ahead $100-150 each session. I mostly played $1 slots, winning here and there and moving around. Up several hundred, I decided to try a $5 slot. On the third spin, I hit for a hand pay of $1200, cashed out and left up $2100. On the way out, I asked the pit boss for a food court comp, which he happily gave me. Overall, great experiences, of course winning made it even better! The casino was smokey, no worse than ones in AC or Vegas though. I can't speak for the other slot players, I didn't see any big jackpots but it was fairly crowded at all the machines. Apparently CT has a tight reputation, but you can win.
Charlestown has turned its focus for the past several years to tables, higher table limits, only because they continue to act like they are the only game in town! And to boot, they have
given up on slots, driving slots customers away.
Hey Charlestown, have you forgotten the basic rule for casinos, slots are the biggest money makers. You have gone from 5000 slots to 3400 slots, and gained the reputation of having the tightest slots anywhere.
This is good news for MD, as MD Live opens, 30,000 people standing in line, just to get in.
I have been going to Charlestown for years, never had to stand in line to get in!
In fact, recently, it feels like you are the only one there playing slots.
People have gotten the message, loud and clear!
We are not much on gambling. But we do want to have fun, not lose our money within 1/2 hr of being there. Slots need to pay out a lot more, even though changes are you'll just bet in away, but at least you can have enjoyment doing so. We go for a good time. And it's exciting to win at the machines, (especially the noisy ones). I hate having to leave early because we've spent our limit so early.
Have noticed an improvement in payouts recently. $100 to $200 hits on 50 cent machines, and $100 hits on nickel machines. Website now showing jackpot winners in all denominations. Have hit on 50 cent and dollar machines in March. Free slot play was reduced when I played less, but now getting extra free play notices in the mail. "free gifts" each month are cheap and not worth the trouble. Overall, the experience has improved this quarter.
Hollywood Casino at Charlestown West Virginia
Without a doubt one of the lowest payout casinos I've played at. I have also noticed that slot payouts have gotten worse over the last three months and freeplay offers are less. Not worth the trip anymore. Wait for the new Maryland casinos or go to Delaware or PA.
Rating tells the story
If you look at overall ratings, this is the real deal. Charlestown has big expenses for over expansion the last several years. First
they had to pay for tables, and now they face real competition in MD. Although they continue to advertise nearly 5000 HOT slots,
if you read coments on Tripadvisor, or American Casino Guide Reviews, the general public has a totally different view! The truth.
Do you think maybe the inevitable is coming for Charlestown.
Soon gamblers will have other options. Customers from MD, DC and VA will no longer need to travel 70+ miles to visit a casino.
For most, less than 30 miles. With gas prices predicted to be above 5.00+ a gallon by Memorial day, this is just another reason to
go to Arundel Mills and not Charlestown. The downfall of Charlestown is a case of mismanagement and greed. My prediction is that
5 years from now, Charlestown will consist of a hotel in the middle of nowhere, about to close. Sheetz will still be going strong.
It's all about management, and their motives. Providing a service to customers, as opposed to screwing customers!
Notoriously tight slot machines
The slots became extremely tight around about the time the recession hit. They've certainly not loosened up since then. Back in the '90s and early '00s, the machines were considerably looser and the place was just more fun. They've stopped having bands. I suppose to save money. Many female attendants with absurdly out of date, low cut dresses wander about the casino and offer small free drinks. Warm-ish beers and weak mixed drinks. Food at most of the restaurants is fair to decent...not terribly over-priced. Table games have absurdly high minimums but from what I read in the Washington Post a couple years ago, CT pulls in a large, rather wealthy crowd from D.C. and Northern Virginia. As other states have installed gambling, these folks have begun to migrate to other casinos. The upgrades over the past couple years have made the casino more attractive, but who cares if you gamble and gamble with little if any wins? Free parking. A couple of decent motels with shuttle service are nearby. Don't drink and drive...cops prey on out-of-town folks. Really not worth the trip for us anymore. Why go to a casino if all you're going to ever do is stuff money into a machine with little chance of any real payouts? The last time we were there, a guy we started talking to told us you might as well drive to Charles Town, go to the casino and throw all your money into the elevator and leave. He said he'll never come back and that Dover Downs has much more enjoyable slots.
For Charles Town Hollywood casino
Seldom payout....( Rearrrrryy) - Always no ice at the drink machine. So horrible.
I Win at Charlestown
I have been going to Hollywood Casino at Charlestown for the past couple of years and it keeps improving. It is generally very clean and I always feel safe. The cleaning personnel are constantly changing ashtrays and removing empty glasses. The restrooms are always maintained as well. There is an abundance of attendants and friendly managers on the floor to make sure things are running smoothly. The most exciting improvement to date is the new restaurant, The Final Cut. I have had the opportunity to eat there twice in the past couple months, and both meals were excellent ! I have read some previous reviews of the buffet in which the reviewers were dissatisfied, and since I have only eaten there once at breakfast I really cannot speak to the dinner buffet they offer....the breakfast was yummy however and I had no complaints.
As to the slot payouts - I have been most successful at the "higher stakes" slot machines...in fact I have won numerous Jackpots, and even multiple Jackpots on various occasions during the course of an evening which provided tons of excitement!!
The area I feel is lacking are the comps received for using the Players Club. The rewards there are pretty poor and the whole gaming/entertainment experience would be elevated with a little higher return on all the cashola inserted in the machines! At least I would feel I was a winner of sorts even when I was a big fat loser. All in all I enjoy the casino at C-Town and look forward to the future improvements in the works.
Avoid This Place
I have been to lot of Casinos and this place is the worst in PAYOUT. SIMPLY, they do not payout at all...If you want to throw your money away fast than go this place. I rather drive to AC or Dove Downs, D.E. at least you have better chance of winning and get better service. You know what, in my opinion, I wouldn't even call this place a Casino.
Wow what a bunch of whiney sore losers
Wow I love the way losers vent. So i visited this Casino recently because i had to know if it was really this bad.
Overall I personally found this place to be extremely well run.
Slots were definitely paying off when I was there. I was there for about 6 hours. Definitely saw many many jackpots going off.
Slot Attendants as they call them were walking around ready to help with a smile. They were very busy running around paying out all the jackpots I saw. However, when I stopped one to ask a question he was very friendly. I also saw several managers on the floor. Several asked me if i was enjoying myself. I stopped one young lady who said she was a slot floor manger and I asked her all about the casino as this was my first visit. She was very informative. I asked about the themed games like Wheel of Fortune and Sex in the City. She said they do want them, however, due to their higher tax rate they pay and royalty fees those games aren't profitable. It is a business people. They do need to put profitable games on their floor. Very pleasant and was very happy to help me.
I asked several guests I saw throughout the day how they liked it. I got no complaints and not one of them won a huge jackpot.
The Buffet I thought was decent for the price. I had several helpings of the Mac and cheese, sushi and creme brûlée.
Staff there was very pleasant.
I played on and off all day sticking to two machines and won many times throughout my day. No big wins but I did leave over $100 ahead. Maybe because I was smart enough to stick to two machines instead of hopping around to all different ones.
I cashed my ticket at a ticket redemption machine.
I found the casino cleaner then any other I've ever visited. I had many employees talk to me. Maybe because I'm pleasant myself. Reading some of these posts I wouldn't want to talk to any of you negative soar losers either.
Overall, I didn't see any of the above problems. Sounds like a lot of sore losers. I'd say go in realistic. Expecting to lose but have fun and you won't be disapointed. As far as the comments about people spending life's savings and being in wheelchairs and on oxygen tanks.....that's their own faults. They shouldn't be in there if they can't afford it. Or, if their health is an issue. I for one will go back. Because I had a great time. Nope I didn't get rich. What a shame I guess I'll have to keep working for my money and go to Charles Town for fun. Oh and I did ask about the Facebook photos. They have to get approval from
The winner and they'll post ANY winner on there. So throw your theory in the garbage. I also had to laugh at the theory that they plant people to play. That's hysterical.
Same Hollywood mediocrity as their other casinos
I've been to three different Hollywood Casinos: this one, the one in Maryland, and the one in Pennsylvania. None of them are high class operations.
The slots are horrible. The video poker slightly better. The table limits are ridiculously high. This is West Virginia, not a state that I would consider wealthy and table minimums are $25 with some having $100 minimums on the main floor (I'd hate to see the high limit room). The players club is worthless. And why each of their casinos have to have their own players card which is identical, I'll never figure out. The buffet is overpriced and bad.
Definitely not a place I would make a special trip to.
They claim to payback 89% of take on slots, yet you very seldom see jackpot winners. When you do, they are in the $1,200 to $2,000 range. This is why they are ashamed to post winners on their website. It is no surprise, when you see Charlestown you hear "tight slots!" This is the reputation they have gained and deserve. Maryland has real competition coming in the next year that will make Charlestown a distant competitor (70) miles from Arundel Mills and Ceasars in Baltimore. When you treat customers badly like Charlestown does, only because they can for now, it won't take much to win these folks over to MD.
I have self excluded from this money trap
My wife and I have gone to CT to play slots ever since it was a tent next to the racetrack. It used to be a fun, sometimes win, sometimes lose place to go that is close to home. Ever since they got the okay to add table games, the place went to crap at the slots. Now it is a great place to go if you want to donate your money to them. I have gone dozens of times in the last two years when you would not hear any slot bells or even see a jackpot or hand pay going on with their 5,000 slots for 4-6+ hours. When you do see a machine paying out, it is usually at the lower end of the payout scale. Also, the players club gives very little reward for the dollars you spent there. If you lose a thousand bucks, you might get a free drink.
The people that work there are great and I will surely miss them. I have filled out the papers that excludes me from being able to play there for at least a year. By doing that I cannot be tempted to go there when the urge to play strikes. I would rather travel 2 hours and go someplace that is not owned and managed by Penn National.
If they don't change their ways after my year of exclusion, I will make it permanent.
very stingy with payoffs. Even small combinations are slim to none after $300 on one machine
Beautiful casino, a little pricey, needs more game
Hollywood Casino at Charles Town Races is very convenient for DC area residents, and has improved DRASTICALLY since table games/poker have been added and since renovation. The surroundings are beautiful. Customer service is great - we needed help from a slot attendant who later brought additional managers over to help us with an issue and the staff seemed very genuinely interested in helping us and spent a lot of time to do so. Everyone we asked for other help was also extremely courteous and friendly. There are several dining options and the atmosphere is very nice even the seating for the "food court" restaurants, but prices are on par with other casinos ($35 for buffet for example) which is a lot if you have 2 people and no coupons (we got no coupons when we joined the players club). Parking is free, unlike every other casino I've ever been to, and there is a free shuttle that goes to many hotels in the area that will drop you off at the front door. As for the games.... The table games have high minimums and some games are not offered (most notably you do not see my favorite - Caribbean Stud). If you don't want an ante of $15/$25 per hand you will be out of luck here, which I found disappointing considering I could play $5 antes at other casinos. The slots I was disappointed to find that many of the most popular newer machines are not represented here, particularly "licensed" machines like Sex and the City and Stargate SG1 and other licensed brand machines. I also didn't see any roulette or blackjack machines and not as many video poker machines as I would have liked. Another omission I found very surprising, considering they have a race track here, was that I couldn't bet on races at other tracks. The race track on site is a wonderful, unique feature here however and is the advantage here over other casinos. This is a good casino to visit for horse racing, convenience, and a nice atmosphere but is lacking in some of the games compared to Atlantic City casinos and minimums are high on table games.
Visited this casino for the first time last week, and I was really impressed. Everyone posting all the bad reviews below either is a sore loser, or doesn't understand the concept of gambling at a casino. "Wahhhhh, I took my 20 dollars and they didn't let me play for 8 hours on their machines! I went with 50 bucks and didn't walk away a millionaire, what crooks! OMG they don't list all the winners on their website, they must be stealing from everyone!!!!" Gambling is fun. If you get that upset when you lose, you shouldn't be there in the first place, I'm sure the casino will survive even if they lose the whopping $25 you bring each trip!
The hotel was great, especially my room overlooking the race track. I don't bet on horses, but it was neat to watch them race from my room. The food was fantastic, especially the new Final Cut - try the bone-in ribeye, it was delicious! Wanted to try the pho at the buffet, but didn't get the chance. No free drinks, but prices for a beer were what I've come to expect at local casinos that charge for booze. Very nice selection of slots - some of my older favorites that I haven't seen in a few years, plus lots of newer bonus games. Tables were pretty crowded, but I found a nice spot at a blackjack game, and after playing for a few hours, the pit boss even gave the two of us dinner at the Skyline restaurant overlooking the track. The atmosphere was great too, it was crowded, but that made it feel exciting. The decor is top notch.
Overall, very impressed, and I plan to return here on my next visit through the area.
Tsk Tsk Tsk
Well, I am going to put it bluntly. I am a young gambler. I really do not go there thinking I am going to win big, therefor I have fun.. NOT.. Listen, I have went to "HollyWood Casino" 3 times in the past 30 days.,. Did I win any money? NO. I lost 1500 on their slots there.. Listen, the machines are EXTREMELY TIGHT HERE. It would nice surprise me that if the payout overall is about 80 percent. I mean, really.. you would think.. Ok.. 5 dollar on one machine.. quarter machine.. 0 wins? so, move to the one directly to right.. 5 dollars.. 0 wins.. so, I popped a 20 in the dollar machine by the bar.. Dont know the name of the game, I won 3 dollars.. lost 8.. won 2.. lost 8. Get the picture.. The machines here are not friendly for consumers.. I am a smoker, but yet, I go to the non-smoking section and get a RELIEF. Its sort of sad seeing the senior citizens just blow away their retirement, social security, and disability checks at this place..All in All..- this place does not have me as a customer anymore.. I will instead of taking the hour commute to here.. Go to Atlantic City/ Dover Downs instead...
Charlestown takes advantage of its customers. Promises of "ACTION" mean you come, deposit your cash, and leave. Question, in recent years they boosted having such big winners on their website, yet today there are none? MD has many. Does it not seen a little suspect that all monetary records are keep secret, while MD post its records on the MD lottery website. Perhaps WV is covering up lack of legal payouts.That's OK, because in the future, Charlestown will be little competition for MD slots. Penn National will be the big winner!
UPDATE on Hollywood C-Town vs Hollywood Grantville
So 'Ma' and I went to Grantville Saturday 3/5/11, late morning- early afternoon. We hadn't been there for a couple of months. Keep in mind my last post about C-Town entitled "Don't Go"......anyway, walked into the casino, started playing, wasn't there 30 minutes, put a 20 in a 'double-triple sevens' and got "triple-triple-red seven on the 3rd spin, just one credit played : ( but won $320 YaY! Cashed out moved around played a 'double diamond 50 cent. Got 2 double diamond symbols with double bar ($160 each time) TWICE! within 10 minutes of each other. Moved on to another 25 cent machine, one of the newer ones, won $400. So I'll rap this up. We played and WON! all day. Never has this happened in C-Town NEVER, NEVER, NEVER, EVER!!!. BTW, I did all that on only $40! Anyway, I gave it all back to them. But, I had lots of fun, and it only cost me $40 plus gas from Chambersburg. Update 3/7/11 'Ma' went back to Charlestown with her sister. I was asked, but definitely declined. I did offer to drive her to Grantville, though. haha. Once again, She lost her ASS! Don't Go there People! If you are local you have other options, where you can win. If not local, drive the extra hour. C-town payout percentage is 89% ( I think it's lower personally) Grantville is 91%. Do the math. Just 3% makes a big difference in payouts.