Mardi Gras West Virginia Casino Resort Hot

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2.2 (31)
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Details

Address
1 Greyhound Drive
City
Cross Lanes
State
West Virginia
Zip Code
25313
Country
United States
Phone
(304) 776-1000

Toll-Free Number: (800) 224-9683
Rooms: 150 Price Range: $109-$189
Suites: 21 Price Range: $189.00-$500.00
Restaurants: 5 Valet Parking: $3
Buffets: D- $9.99
Casino Size: 90,000 Square Feet
Games Offered: Slots, Video Poker, Video Keno, Video Blackjack, Blackjack, Craps, Roulette, Three Card Poker, Four Card Poker, Let it Ride, Big Six Wheel, Mini-Baccarat, Poker
Overnight RV Parking: No
Special Features: Live dog racing Wed-Sun. Daily simulcasting of horse and dog racing.

 

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Average user rating from: 31 user(s)

Overall rating 
 
2.2
Slots 
 
1.6  (31)
Table Games 
 
2.3  (31)
Customer Service 
 
2.3  (31)
Player's Club 
 
2.2  (31)
Gaming Atmosphere 
 
2.4  (31)
Amenities or Hotel 
 
2.0  (31)
Food & Drink 
 
2.5  (31)
Ratings (the higher the better)
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  • Table Games
  • Customer Service
  • Player's Club
  • Gaming Atmosphere
  • Amenities or Hotel
  • Food & Drink
Comments
Please enter the security code.
Good
Overall rating 
 
4.6
Slots 
 
4.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0
Reviewed by we October 02, 2014
Last updated: October 04, 2014

I liked the place

Good

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We have been going to this casino for over 25 years before it ever had slots or table games. My last 5 trips I lost my entire bankroll and my husband only once out of the five came home with money left over after hitting some on dogs. My husband bets dogs and then plays some slots. I am primarily a slot player. These are the tightest slots I have ever played and the newer games like Monopoly and Wizard of Oz are set to pay out so low on the bonus feature (when you finally hit it) that it actually made me mad. We will not return as there are other casinos near us in Pittsburgh and some opening in Ohio. I hear winner announcements over the loud speaker but I never see any hand payouts so I believe this to be a form of encouragement only and not real winners. Video Poker pay scales are at a fraction of what I have played in Las Vegas. I believe this casino needs to make some serious changes or it will continue to lose its customers.
Overall rating 
 
2.7
Slots 
 
2.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Reviewed by Theresa Clift May 10, 2012
Last updated: May 11, 2012

Mardi Gras Casino & Resort aka Tristate

We have been going to this casino for over 25 years before it ever had slots or table games. My last 5 trips I lost my entire bankroll and my husband only once out of the five came home with money left over after hitting some on dogs. My husband bets dogs and then plays some slots. I am primarily a slot player. These are the tightest slots I have ever played and the newer games like Monopoly and Wizard of Oz are set to pay out so low on the bonus feature (when you finally hit it) that it actually made me mad. We will not return as there are other casinos near us in Pittsburgh and some opening in Ohio. I hear winner announcements over the loud speaker but I never see any hand payouts so I believe this to be a form of encouragement only and not real winners. Video Poker pay scales are at a fraction of what I have played in Las Vegas. I believe this casino needs to make some serious changes or it will continue to lose its customers.

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This is just a dog track. Not much more to say, the only casino besides charles town without smoking. Table Games are a joke as they close early when you're down.
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
Reviewed by B December 05, 2011
Last updated: December 05, 2011

Dog TRACK!

This is just a dog track. Not much more to say, the only casino besides charles town without smoking. Table Games are a joke as they close early when you're down.

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I don't really play slots much, but the variety of games is limited and the slots appeared very tight. I have spent some time in the poker room on several trips, and found it to be OK, not great but not terrible either. My biggest problem with this casino is with the table games. It is essentially impossible to find a blackjack table at night, unless you want to play $25 min. They have 2 crap tables, one of which is usually closed. I have been on a completely full craps table that they decided to close at 2AM, leaving you no craps options as the other table was full with people waiting.
The food options are very limited. The French Quarter has good meals off the menu (but pricey), but the seafood buffet was one star at best (can you imagine having a seafood buffet without offering tarter sauce?). The First Turn restaurant has spotty food - some good, some embarassingly bad. I had the "Turkey/Bacon Club" on our last trip. It had one thin slice of tomato, cut in half with one half on each side of a sub roll, one slice of cheese, one lettuce leaf on each side of the sub, and (count it) one slice of bacon. It was a joke.
The whole place seems to be just like what you would expect if your state government was running the business - not customer oriented, not profit motivated, and not up to the standards of "real" casino companies.
I used to go because they reliably had $5 craps, but now they have decided to start with a $10 game and only open the $5 game later. I doubt I will ever make the drive to play there again...
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Keith August 10, 2011
Last updated: August 10, 2011

not up to standards

I don't really play slots much, but the variety of games is limited and the slots appeared very tight. I have spent some time in the poker room on several trips, and found it to be OK, not great but not terrible either. My biggest problem with this casino is with the table games. It is essentially impossible to find a blackjack table at night, unless you want to play $25 min. They have 2 crap tables, one of which is usually closed. I have been on a completely full craps table that they decided to close at 2AM, leaving you no craps options as the other table was full with people waiting.
The food options are very limited. The French Quarter has good meals off the menu (but pricey), but the seafood buffet was one star at best (can you imagine having a seafood buffet without offering tarter sauce?). The First Turn restaurant has spotty food - some good, some embarassingly bad. I had the "Turkey/Bacon Club" on our last trip. It had one thin slice of tomato, cut in half with one half on each side of a sub roll, one slice of cheese, one lettuce leaf on each side of the sub, and (count it) one slice of bacon. It was a joke.
The whole place seems to be just like what you would expect if your state government was running the business - not customer oriented, not profit motivated, and not up to the standards of "real" casino companies.
I used to go because they reliably had $5 craps, but now they have decided to start with a $10 game and only open the $5 game later. I doubt I will ever make the drive to play there again...

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My husband and I used to go to the Greyhound racing years ago. When we decided to visit again we noticed that they now had a Casino and Hotel attached. I made reservations online and the rooms were quite pricey but decided to go anyway. When arriving the front desk and valet service was very nice and helpful. Our room was very spacious and clean. We went to the Casino and tried out some slots. My husband did hit some big amounts on a couple of machines but on the whole most of the machines were very tight and not paying off. If someone was lucky and happened to find one that did pay off they didn't leave it until it started to get cold. We then went into the racing area to eat at the First Turn Restaurant and bet on the dogs. The restaurant was very nice and clean and the server was very friendly. The loaded potato soup was excellent however the prime rib was very dry. We didn't do too good at choosing the right dogs to win either. When we decided to go back to the room to sleep, in the middle of the night we could hear people walking in the room above us and also people talking in the hallway. The insulation is not very good. The bed was very comfortable but the pillows were too soft. Other than that the room was good. The full buffet breakfast was very nice. They had anything that you could imagine to eat and even had a couple of guys there to cook you eggs the way you wanted them and the omelets were great. However, if you were a little late for breakfast you had to wait a while to have your eggs done your way. The next day in the casino I did finally get a pretty good machine that paid off a little to make up for the day before. We went to lunch at the First Turn Restaurant again to have lunch and bet on the dogs. My potato soup again was excellent however the hamburger was again too dry and too thick. We did have a better day and choosing the winners on the dogs and came out a little better than the night before. There were a lot of machines that went being played especially the 25 cent machines. They really need more variety of machines, things like Sex in the City and Top Dollar and American Idol and the big Fish machines. Most people like those types of machines better than the same old regular ones. On the whole we enjoyed our visit there and will probably go back in six months so we won't lose our points. Didn't get to play the table games they were either full or not open and didn't have $2 limits only $5 and up.
Overall rating 
 
3.0
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0
Reviewed by P Martin August 08, 2011
Last updated: August 08, 2011

Mardi Gras Casino & Resort

My husband and I used to go to the Greyhound racing years ago. When we decided to visit again we noticed that they now had a Casino and Hotel attached. I made reservations online and the rooms were quite pricey but decided to go anyway. When arriving the front desk and valet service was very nice and helpful. Our room was very spacious and clean. We went to the Casino and tried out some slots. My husband did hit some big amounts on a couple of machines but on the whole most of the machines were very tight and not paying off. If someone was lucky and happened to find one that did pay off they didn't leave it until it started to get cold. We then went into the racing area to eat at the First Turn Restaurant and bet on the dogs. The restaurant was very nice and clean and the server was very friendly. The loaded potato soup was excellent however the prime rib was very dry. We didn't do too good at choosing the right dogs to win either. When we decided to go back to the room to sleep, in the middle of the night we could hear people walking in the room above us and also people talking in the hallway. The insulation is not very good. The bed was very comfortable but the pillows were too soft. Other than that the room was good. The full buffet breakfast was very nice. They had anything that you could imagine to eat and even had a couple of guys there to cook you eggs the way you wanted them and the omelets were great. However, if you were a little late for breakfast you had to wait a while to have your eggs done your way. The next day in the casino I did finally get a pretty good machine that paid off a little to make up for the day before. We went to lunch at the First Turn Restaurant again to have lunch and bet on the dogs. My potato soup again was excellent however the hamburger was again too dry and too thick. We did have a better day and choosing the winners on the dogs and came out a little better than the night before. There were a lot of machines that went being played especially the 25 cent machines. They really need more variety of machines, things like Sex in the City and Top Dollar and American Idol and the big Fish machines. Most people like those types of machines better than the same old regular ones. On the whole we enjoyed our visit there and will probably go back in six months so we won't lose our points. Didn't get to play the table games they were either full or not open and didn't have $2 limits only $5 and up.

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I have been to this establishment several times. I think when it was just dog racing it was pretty good. Since the new casino went in at first it was ok but now you cant hit the slots. Been there 4 or 5 times never saw a jackpot hit an any slot machine. Been to Tahoe Vegas etc always hit a coupla times, these machines never pay anything worst I have ever seen. Hotel is noisy paper thin walls. Save your time and money. No free drinks (not giving a dollar tip for a small soda). I'd rather go to Vegas. I gave the slots 1 because there isn't a zero minus.
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0
Reviewed by Gusmo April 04, 2011
Last updated: April 04, 2011

Don't like Mardi gras

I have been to this establishment several times. I think when it was just dog racing it was pretty good. Since the new casino went in at first it was ok but now you cant hit the slots. Been there 4 or 5 times never saw a jackpot hit an any slot machine. Been to Tahoe Vegas etc always hit a coupla times, these machines never pay anything worst I have ever seen. Hotel is noisy paper thin walls. Save your time and money. No free drinks (not giving a dollar tip for a small soda). I'd rather go to Vegas. I gave the slots 1 because there isn't a zero minus.

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My husband and I decided to pay a visit to Tri-State to gamble for a few days since it had been quite some time since we last visited. This time we stayed at the new hotel because the couple traveling with us wanted to stay there as opposed to the Sleep Inn down the road. What a MISTAKE.....a sleepless night in a room that we paid $129 plus taxes for and we weren't sleepless due to gambling. It is unbelievable that the owners have built this hotel and now advertise themselves as a "RESORT" and they didn't bother to spend a little bit more money to build a "quality" hotel. Yes, it's pretty to the eye....but it's devastating to the body and mind when it comes to being able to get any rest (sleep). The WALLS ARE PAPER THIN....you can hear every word of conversation in the rooms next to you if you happen to have neighbors that have even the slightest of above average voices. You can hear the TVs in the rooms next to you, you hear everything that is going on out in the hallways (talking, doors closing, etc.)

It was a HORRIBLE STAY AT THE HOTEL.....guests in the hallways shouting, cursing, slamming doors one after another. You would have just as much chance of being able to sleep in front of one of the slot machines as you have sleeping in this hotel.

No, I don't go to a casino to sleep...however, after 12 hours of gambling we both needed some rest and it would have been nice to have a few hours of sleep without interruption but not at this place. It's a shame that the owners didn't think that insulation and thicker walls was a priority to ensure the "guests" comfort and pleasure in staying at the hotel. WE WILL NEVER STAY HERE AGAIN.....the Sleep Inn or Comfort Inn down the road put this hotel to shame as far as "customer service" and caring about their customer's comfort and satisfaction.

As for the casino.......just like always, the slots are TIGHT and after being there 2 days (1 night) I only saw one person being hand-paid a jackpot of $1,350. Never another bell, light or any other jackpot during this time.......certainly not like the old days when the place was packed, players were having fun and bells were ringing and jackpots were being won.....those days are long, long gone!!!! And so are we.......
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Love2PlaySlots March 04, 2011
Last updated: March 04, 2011

HOTEL IS TERRIBLE

My husband and I decided to pay a visit to Tri-State to gamble for a few days since it had been quite some time since we last visited. This time we stayed at the new hotel because the couple traveling with us wanted to stay there as opposed to the Sleep Inn down the road. What a MISTAKE.....a sleepless night in a room that we paid $129 plus taxes for and we weren't sleepless due to gambling. It is unbelievable that the owners have built this hotel and now advertise themselves as a "RESORT" and they didn't bother to spend a little bit more money to build a "quality" hotel. Yes, it's pretty to the eye....but it's devastating to the body and mind when it comes to being able to get any rest (sleep). The WALLS ARE PAPER THIN....you can hear every word of conversation in the rooms next to you if you happen to have neighbors that have even the slightest of above average voices. You can hear the TVs in the rooms next to you, you hear everything that is going on out in the hallways (talking, doors closing, etc.)

It was a HORRIBLE STAY AT THE HOTEL.....guests in the hallways shouting, cursing, slamming doors one after another. You would have just as much chance of being able to sleep in front of one of the slot machines as you have sleeping in this hotel.

No, I don't go to a casino to sleep...however, after 12 hours of gambling we both needed some rest and it would have been nice to have a few hours of sleep without interruption but not at this place. It's a shame that the owners didn't think that insulation and thicker walls was a priority to ensure the "guests" comfort and pleasure in staying at the hotel. WE WILL NEVER STAY HERE AGAIN.....the Sleep Inn or Comfort Inn down the road put this hotel to shame as far as "customer service" and caring about their customer's comfort and satisfaction.

As for the casino.......just like always, the slots are TIGHT and after being there 2 days (1 night) I only saw one person being hand-paid a jackpot of $1,350. Never another bell, light or any other jackpot during this time.......certainly not like the old days when the place was packed, players were having fun and bells were ringing and jackpots were being won.....those days are long, long gone!!!! And so are we.......

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We checked in for a 3 day stay on a package from the casino. First of all when i made the reservation nothing was said about a 50.00 a night incidentals charge, really they have my credit card. I said ok i would pay that in cash and they could give that back to me at check, so the money would not be a charge on my card. Well get this they don't take CASH. Really a casino hotel that doesn't take cash. You can't even pay for your room with cash. So we decided to get on our bank online and move some money around i ask to use the business center for online access the women says well u need a room key, well cant get a room cause we are not checked in. Ok pissed now got in our stuff off the cart got my laptop out set in lobby hooked up everything and moved some cash and checked in. Front desk not at all helpful more like they are better than u. Rooms nice and safe in room, walls thin, people in hotel as staff were nice except front staff. Casino ok slots TIGHT did i say TTTTTTTight, table games good nice dealers BUT if they are going to be open 24 hours the tables need to be manned we stayed there because we could gamble off times when they were not that busy Wrong only 1 blackjack table open late, staff friendly, big poker room, nice dog race viewing. All in all ok but they need to work on their people skills and open some more table games, I think we will just go back to comfort inn they know how to treat people, and we can ride the shuttle.
Overall rating 
 
2.3
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
Reviewed by lee richards March 03, 2011
Last updated: March 03, 2011

nice hotel but

We checked in for a 3 day stay on a package from the casino. First of all when i made the reservation nothing was said about a 50.00 a night incidentals charge, really they have my credit card. I said ok i would pay that in cash and they could give that back to me at check, so the money would not be a charge on my card. Well get this they don't take CASH. Really a casino hotel that doesn't take cash. You can't even pay for your room with cash. So we decided to get on our bank online and move some money around i ask to use the business center for online access the women says well u need a room key, well cant get a room cause we are not checked in. Ok pissed now got in our stuff off the cart got my laptop out set in lobby hooked up everything and moved some cash and checked in. Front desk not at all helpful more like they are better than u. Rooms nice and safe in room, walls thin, people in hotel as staff were nice except front staff. Casino ok slots TIGHT did i say TTTTTTTight, table games good nice dealers BUT if they are going to be open 24 hours the tables need to be manned we stayed there because we could gamble off times when they were not that busy Wrong only 1 blackjack table open late, staff friendly, big poker room, nice dog race viewing. All in all ok but they need to work on their people skills and open some more table games, I think we will just go back to comfort inn they know how to treat people, and we can ride the shuttle.

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First of all I have been visiting tristate for over 5 years now, way before the table games and poker. I am by no means a regular but go about 2 times every 3 months.I go now mainly to play poker. This past weekend(nov. 13-15 2010) I had 3 days off from work and decided to stay in the new hotel for the first time. I usually stay at the sleep inn down the road. The rate I recieved for sat. night wasn't bad, with my players card it was $129. Okay I finish gambling about 1:30 and go to the room. Get ready for bed and once I turn everthing off I'm laying there and keep hearing this noise. After a minute or two I realize that I am actually hearing one of my neighbors snoring! It's impossible to sleep with this noise so I have to revert to keeping the air conditioner on to block this out. So I am freezing now but atleast it blocks out the annoying noise. When I finally do fall asleep the fire alarm goes off at 3 am. It stays on for about 3 minutes and then goes off. Okay fall asleep again and the fire alarm goes off again! I call downstairs and ask them if we should leave the room and they state that they aren't for sure but I shouldn't be alarmed! Wow... Okay, fall asleep again and in the morning I am awaken by very loud repetitive crashing noises. My fiance runs over to the window to see what this was and it's the garbage truck getting the garbage. I am on the top floor of the hotel and it sounds like this guy just ran his truck into my room. So long story short, this hotel is the worst insulated hotel I believe I have ever stayed at, constant noises...Okay, so the next day I actually call down stairs and ask to add another night to the stay. I figured it would be the same $129 but to my suprise the desk attendant informs me that I am actually getting a lower rate to $99 for the second night. So okay she tells me that its added to the computer and everything is good. Late in the night on my second day I go downstairs to inquire about late check out. I am told that its free until 2 pm and anything after that I will have to pay half of my room rate. So I ask the lady can I check out around 9 or 10 pm and still pay half rate. She says of course, tells me its going to be $50 and starts putting this into the computer. So okay I think everything is ok and go to bed. Wake up the next morning with the bill under my door. I look at it and it has me at $129 for both of my nights and no charge for late checkout. I didn't think it was a big deal and calmly went down stairs to get things straightened out. I get to the front desk and the main hotel manager is there. I tell her the rate is wrong and she gives me a disgusted look like I shouldn't have said anything but obliges and changes the rate. She has to get help from the other young girl at the desk for subtracting the $30, they even have to break out a hand held calculator. Again I am very calm and have no reason to be rude and then I proceed to ask her about the late checkout.She looks at me dumbfounded and then I tell her what the lady told me the night before. Before I can even get it all out she actually starts yelling at me. Telling me that what I said is crazy and there is no way she could do that and I will have to pay the full amount. I mean she is screaming at me and I haven't even had a chance to respond yet. I kinda get the feeling that this was in the computer and she seen this and changed it herself. She even tried to increase my rate. So I do get smart with her and tell her to forget it and I will check out right then. This is at 12 pm, she costs the casino 8 or 9 hours of my action. She then proceeds to berate me and tell me this is how things go sometimes at "these" type of places. Like I have never been out of my house! I have stayed at 4 different hotels in Vegas and stayed a couple of times at the Hard Rock in Tampa. I just recently had my rooms comped a the Aria this summer and was treated like a king and now I am getting berated at some rinky dink casino in West Virginia. So as long as this manager still works at the hotel I will no longer be staying there. I will continue to stay at the Sleep Inn down the road where I have always been treated well and known by my first name...

POKER ROOM Review
I have loved playing poker here since the first night it opened. The softest 1/2 2/5 nl games that any nit can beat. Its fun and definately a welcome break from online play but this room does have its problems. The number one problem is the regulars. They get what they want, when they want it.I know you have to treat these people good but they do this very openly. I have seen rulings go in favor of the reg and then when the same issue comes up for an out of towner against a regular its still ruled in favor of the regular. I have heard on two occasions a dealer rant about someone "pissing" him off and he brags about he can turn things around whenever he wants(talking about fixing the deck I presume).And forget about any of the promotions unless you are a regular. They "randomly" give away tournament tickets sometimes and I have actually seen them set up the drawing cards when they didn't think anyone could see. Also a recent incident this weekend spotlighted their weakness in the security department. Had a drunken frat boy go crazy at about 2 am. They should have cut him off of the alcohol earlier but they let it go too long. This guy's screaming stops the action at all the tables and finally the floor man "asks" him nicely to leave. At this point it shouldn't have been asked. He eventually starts cursing at people and calling them outside. Two security guards come and are just standing there. It actually got to the point where this man should have been physically taken outside but it didn't look like the guards had the guts to make that call. One of them was a woman... The service for drinks is spotty but actually is better than some casinos.
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Lchampagne November 17, 2010

Tri-state racetrack hotel and casino

First of all I have been visiting tristate for over 5 years now, way before the table games and poker. I am by no means a regular but go about 2 times every 3 months.I go now mainly to play poker. This past weekend(nov. 13-15 2010) I had 3 days off from work and decided to stay in the new hotel for the first time. I usually stay at the sleep inn down the road. The rate I recieved for sat. night wasn't bad, with my players card it was $129. Okay I finish gambling about 1:30 and go to the room. Get ready for bed and once I turn everthing off I'm laying there and keep hearing this noise. After a minute or two I realize that I am actually hearing one of my neighbors snoring! It's impossible to sleep with this noise so I have to revert to keeping the air conditioner on to block this out. So I am freezing now but atleast it blocks out the annoying noise. When I finally do fall asleep the fire alarm goes off at 3 am. It stays on for about 3 minutes and then goes off. Okay fall asleep again and the fire alarm goes off again! I call downstairs and ask them if we should leave the room and they state that they aren't for sure but I shouldn't be alarmed! Wow... Okay, fall asleep again and in the morning I am awaken by very loud repetitive crashing noises. My fiance runs over to the window to see what this was and it's the garbage truck getting the garbage. I am on the top floor of the hotel and it sounds like this guy just ran his truck into my room. So long story short, this hotel is the worst insulated hotel I believe I have ever stayed at, constant noises...Okay, so the next day I actually call down stairs and ask to add another night to the stay. I figured it would be the same $129 but to my suprise the desk attendant informs me that I am actually getting a lower rate to $99 for the second night. So okay she tells me that its added to the computer and everything is good. Late in the night on my second day I go downstairs to inquire about late check out. I am told that its free until 2 pm and anything after that I will have to pay half of my room rate. So I ask the lady can I check out around 9 or 10 pm and still pay half rate. She says of course, tells me its going to be $50 and starts putting this into the computer. So okay I think everything is ok and go to bed. Wake up the next morning with the bill under my door. I look at it and it has me at $129 for both of my nights and no charge for late checkout. I didn't think it was a big deal and calmly went down stairs to get things straightened out. I get to the front desk and the main hotel manager is there. I tell her the rate is wrong and she gives me a disgusted look like I shouldn't have said anything but obliges and changes the rate. She has to get help from the other young girl at the desk for subtracting the $30, they even have to break out a hand held calculator. Again I am very calm and have no reason to be rude and then I proceed to ask her about the late checkout.She looks at me dumbfounded and then I tell her what the lady told me the night before. Before I can even get it all out she actually starts yelling at me. Telling me that what I said is crazy and there is no way she could do that and I will have to pay the full amount. I mean she is screaming at me and I haven't even had a chance to respond yet. I kinda get the feeling that this was in the computer and she seen this and changed it herself. She even tried to increase my rate. So I do get smart with her and tell her to forget it and I will check out right then. This is at 12 pm, she costs the casino 8 or 9 hours of my action. She then proceeds to berate me and tell me this is how things go sometimes at "these" type of places. Like I have never been out of my house! I have stayed at 4 different hotels in Vegas and stayed a couple of times at the Hard Rock in Tampa. I just recently had my rooms comped a the Aria this summer and was treated like a king and now I am getting berated at some rinky dink casino in West Virginia. So as long as this manager still works at the hotel I will no longer be staying there. I will continue to stay at the Sleep Inn down the road where I have always been treated well and known by my first name...

POKER ROOM Review
I have loved playing poker here since the first night it opened. The softest 1/2 2/5 nl games that any nit can beat. Its fun and definately a welcome break from online play but this room does have its problems. The number one problem is the regulars. They get what they want, when they want it.I know you have to treat these people good but they do this very openly. I have seen rulings go in favor of the reg and then when the same issue comes up for an out of towner against a regular its still ruled in favor of the regular. I have heard on two occasions a dealer rant about someone "pissing" him off and he brags about he can turn things around whenever he wants(talking about fixing the deck I presume).And forget about any of the promotions unless you are a regular. They "randomly" give away tournament tickets sometimes and I have actually seen them set up the drawing cards when they didn't think anyone could see. Also a recent incident this weekend spotlighted their weakness in the security department. Had a drunken frat boy go crazy at about 2 am. They should have cut him off of the alcohol earlier but they let it go too long. This guy's screaming stops the action at all the tables and finally the floor man "asks" him nicely to leave. At this point it shouldn't have been asked. He eventually starts cursing at people and calling them outside. Two security guards come and are just standing there. It actually got to the point where this man should have been physically taken outside but it didn't look like the guards had the guts to make that call. One of them was a woman... The service for drinks is spotty but actually is better than some casinos.

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My wife and I stayed at the new hotel on a Friday night as we were passing through West Virginia. We had been at the casino once before, and wanted to try out the hotel. We were very impressed with everything.

The hotel was a bit pricey, $119.00 + tax, but it was brand new. The bed was the most comfortable bed we ever slept on, the pillows were great, the room had lots of space and amenities, including a nice flat screen tv, and the bathroom was spacious with a great shower. The walls were a little thin, so noise did travel from room to room. The hotel had a great breakfast buffet, including made to order omelets. There was a business center with 2 computers, which was great as well. The hotel attendants even called the room to make sure that we had everything we needed. The only downside is that the pool is a little small, but there is a nice hot tub, exercise room, and deck area to make it nice. Overall, the customer service at the hotel was great.

The restaurant was very good. We ate the Friday night seafood buffet - $22.95 per person - which had a great selection. Crab legs, clams, salmon, prime rib, crab cakes, calamari, oysters, create your own pasta, salads, and great deserts were all on the menu. The server that we had was absolutely wonderful as she always had a drink refill ready and was quick to attend to any and all needs.

The casino is still small. There are not many table games, but there was a wide range of betting limits. Blackjack from $5 to $100 minimum bet, roulette from $5, three and four card poker, craps, and other games were all active. The slots are older than other casinos, and there was no “Jacks or Better” video poker from what I saw. However, there was a great range of betting levels, from .01 up to $1 and more. There were not a huge amount of people playing, but there were a good number of attendants and drink girls available.

The poker room was packed and lively. The poker room had many promotions going on for Texas Hold 'em, 7 Card Stud, and Omaha, including bad beat jackpots and specific hand promotions. The dealers were very friendly and would strike up a conversation with the table to keep people involved and interested. There were various poker room specials, including $1 drafts and hot dogs. There were a lot or regulars playing, which could be uncomfortable for some players.

The rewards in the casino were good. I made enough points playing poker for 5 hours to receive $4 in food credits. The rewards are rather limited however, and they do expire.

Overall, the casino was great. For the people that expect a casino to give away money, they are delusional. If you are expecting a fun time with good food, a great new hotel, and a relaxed place to gamble with friendly people, then this is a great place.
Overall rating 
 
4.4
Slots 
 
3.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0
Reviewed by Kurt October 19, 2010

Very Nice

My wife and I stayed at the new hotel on a Friday night as we were passing through West Virginia. We had been at the casino once before, and wanted to try out the hotel. We were very impressed with everything.

The hotel was a bit pricey, $119.00 + tax, but it was brand new. The bed was the most comfortable bed we ever slept on, the pillows were great, the room had lots of space and amenities, including a nice flat screen tv, and the bathroom was spacious with a great shower. The walls were a little thin, so noise did travel from room to room. The hotel had a great breakfast buffet, including made to order omelets. There was a business center with 2 computers, which was great as well. The hotel attendants even called the room to make sure that we had everything we needed. The only downside is that the pool is a little small, but there is a nice hot tub, exercise room, and deck area to make it nice. Overall, the customer service at the hotel was great.

The restaurant was very good. We ate the Friday night seafood buffet - $22.95 per person - which had a great selection. Crab legs, clams, salmon, prime rib, crab cakes, calamari, oysters, create your own pasta, salads, and great deserts were all on the menu. The server that we had was absolutely wonderful as she always had a drink refill ready and was quick to attend to any and all needs.

The casino is still small. There are not many table games, but there was a wide range of betting limits. Blackjack from $5 to $100 minimum bet, roulette from $5, three and four card poker, craps, and other games were all active. The slots are older than other casinos, and there was no “Jacks or Better” video poker from what I saw. However, there was a great range of betting levels, from .01 up to $1 and more. There were not a huge amount of people playing, but there were a good number of attendants and drink girls available.

The poker room was packed and lively. The poker room had many promotions going on for Texas Hold 'em, 7 Card Stud, and Omaha, including bad beat jackpots and specific hand promotions. The dealers were very friendly and would strike up a conversation with the table to keep people involved and interested. There were various poker room specials, including $1 drafts and hot dogs. There were a lot or regulars playing, which could be uncomfortable for some players.

The rewards in the casino were good. I made enough points playing poker for 5 hours to receive $4 in food credits. The rewards are rather limited however, and they do expire.

Overall, the casino was great. For the people that expect a casino to give away money, they are delusional. If you are expecting a fun time with good food, a great new hotel, and a relaxed place to gamble with friendly people, then this is a great place.

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Simply a JOKE of an attempt at a Nescafe Casino,,,,,,,,,Not the Real Thing, but the police state there is real. The tremendous price on drinks and food doesn't compensate for their poor taste. Just as the slots don't pay off, the Poker Room is ran by the most inept group I have ever seen.

Poker dealers look at hole cards, misdeal, push pots to the wrong people, allow regulars to curse and needle visitors with impunity.

Go here if your idea of a fun night of playing poker was with geriatrics as this isn't a friendly environment.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Robert Ashley September 30, 2010

Scary and uninviting Poker Room

Simply a JOKE of an attempt at a Nescafe Casino,,,,,,,,,Not the Real Thing, but the police state there is real. The tremendous price on drinks and food doesn't compensate for their poor taste. Just as the slots don't pay off, the Poker Room is ran by the most inept group I have ever seen.

Poker dealers look at hole cards, misdeal, push pots to the wrong people, allow regulars to curse and needle visitors with impunity.

Go here if your idea of a fun night of playing poker was with geriatrics as this isn't a friendly environment.

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September 26, 2010 the poker dealer sits down at our table and laughs at how he busted out two tourist at his other table in his string. The table is 01-PK-14 the time was 10:30-11:00pm. He then proceeds to view most of the mucked cards from the players as they throw them in, he freely critiques them, thusly giving much information to each poker player in the hand active/non-active.

September, 28, 2010, $65.00 tourney, a young female dealer, that usually curls her hair up, pushes an enormous pot to three players before getting it right, the pot also had a side pot too, her first mistake was to mesh both pots and push them to the only player in the hand that had not won either, in doing this seat three who had won the side pot was left on the felt and began to leave, I explained he had won the side pot, and ran after him, the player whom she originally pushed the pot to got very heated and asked me to go outside with him, finally the floor came over and after several minutes, (crucial to us, because the other tables were still seeing hand after hand while we waited and argued), the situation was finished, still the local guy continued to needle me and threatening me the floor was of no help, since he was a local, to me. This same dealer again pushed two more pots in the wrong direction, as well as did the next dealer.

Food here is $$$$$$$$ thru the roof and it is terrible, lodging at local hotels pray for your safety because of all the meth heads and Brown Recluse Spiders, as well as the terrible mattresses.

This Tri State is the WORST for poker Players, even in Atlantic City they have poker rates for very nice rooms and well qualified dealers, but Tunica is possibly the best the Gold Strike has great food and room rates they treat their poker patrons very well.
Overall rating 
 
1.3
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0
Reviewed by Ashley Craver September 29, 2010

Poorest run Poker Room in USA!!!!!!!

September 26, 2010 the poker dealer sits down at our table and laughs at how he busted out two tourist at his other table in his string. The table is 01-PK-14 the time was 10:30-11:00pm. He then proceeds to view most of the mucked cards from the players as they throw them in, he freely critiques them, thusly giving much information to each poker player in the hand active/non-active.

September, 28, 2010, $65.00 tourney, a young female dealer, that usually curls her hair up, pushes an enormous pot to three players before getting it right, the pot also had a side pot too, her first mistake was to mesh both pots and push them to the only player in the hand that had not won either, in doing this seat three who had won the side pot was left on the felt and began to leave, I explained he had won the side pot, and ran after him, the player whom she originally pushed the pot to got very heated and asked me to go outside with him, finally the floor came over and after several minutes, (crucial to us, because the other tables were still seeing hand after hand while we waited and argued), the situation was finished, still the local guy continued to needle me and threatening me the floor was of no help, since he was a local, to me. This same dealer again pushed two more pots in the wrong direction, as well as did the next dealer.

Food here is $$$$$$$$ thru the roof and it is terrible, lodging at local hotels pray for your safety because of all the meth heads and Brown Recluse Spiders, as well as the terrible mattresses.

This Tri State is the WORST for poker Players, even in Atlantic City they have poker rates for very nice rooms and well qualified dealers, but Tunica is possibly the best the Gold Strike has great food and room rates they treat their poker patrons very well.

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Been all over the country and this is the worst casino. They have very tight slots, you have to pay for any drink that includes BOTTLE WATER, and the player’s card program is even worse. You cannot get any comps with a card unless you use points. Talking with employees they will tell you how tight their machines in the house advantage. If you want a hotel room in the new hotel, you must pay for it but they will give you a free room off property even if you are their best VIP player.
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Reviewed by danny August 27, 2010

Worst casino in the state

Been all over the country and this is the worst casino. They have very tight slots, you have to pay for any drink that includes BOTTLE WATER, and the player’s card program is even worse. You cannot get any comps with a card unless you use points. Talking with employees they will tell you how tight their machines in the house advantage. If you want a hotel room in the new hotel, you must pay for it but they will give you a free room off property even if you are their best VIP player.

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I just returned last week from a three day stay at this casino and hotel. First of all, I really cannot
understand the poor reviews on this place. I am very very familiar with the eastern US casinos and
this one rates up there with the rest. I am from Pittsburgh, PA and hate our Rivers Casino here.
Don't waste your time coming here; traffic is awful; parking is awful. The casino is the tightest I have
ever seen and very crowded inside !!!

Now, I found the Mardi Gras Casino and Resort (new name for Tri-State) to have very balanced slots. Remember that you are gambling and they are not going to let you win all the time people !!! The soft drinks are FREE unlike how some other reviews reported. The gals are friendly and accommodating. The slot attendants are not hovering but are very friendly as well.

The restaurants are not over priced and the food we found to be above average. The BIG plus in this place if you are staying is the hotel. It's just newly opened and is five star at least !!! Customer Service is wonderful.

They truly are catering to their guests. We really enjoyed our stay there and the prices were amazing.
Please give this place a chance in spite of what you are reading here in reviews. After I read the reviews,
I seriously considering not going there but I sure am glad I did. I cant wait to return!!!

Kudos to the hotel management for making this five star in my opinion. Also, it's very easy to drive to. Great out of city location !!!
Overall rating 
 
3.4
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0
Reviewed by Kathy August 25, 2010

chattycathy

I just returned last week from a three day stay at this casino and hotel. First of all, I really cannot
understand the poor reviews on this place. I am very very familiar with the eastern US casinos and
this one rates up there with the rest. I am from Pittsburgh, PA and hate our Rivers Casino here.
Don't waste your time coming here; traffic is awful; parking is awful. The casino is the tightest I have
ever seen and very crowded inside !!!

Now, I found the Mardi Gras Casino and Resort (new name for Tri-State) to have very balanced slots. Remember that you are gambling and they are not going to let you win all the time people !!! The soft drinks are FREE unlike how some other reviews reported. The gals are friendly and accommodating. The slot attendants are not hovering but are very friendly as well.

The restaurants are not over priced and the food we found to be above average. The BIG plus in this place if you are staying is the hotel. It's just newly opened and is five star at least !!! Customer Service is wonderful.

They truly are catering to their guests. We really enjoyed our stay there and the prices were amazing.
Please give this place a chance in spite of what you are reading here in reviews. After I read the reviews,
I seriously considering not going there but I sure am glad I did. I cant wait to return!!!

Kudos to the hotel management for making this five star in my opinion. Also, it's very easy to drive to. Great out of city location !!!

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This is now retitled as the Mardi Gras Casino (as per their website) with a very nice theme decor. We stayed in the parking lot in a motorhome overlooking the race track. Did not play table games so could not rate them. We played slots for a couple of hours for fun, ate dinner in the casino and then watched the dogs run from our motorhome; It was a good evening after a long drive. Recommended for RV'ers.
Overall rating 
 
3.6
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0
Reviewed by Joe Tenpenny August 01, 2010

Nice and Friendly

This is now retitled as the Mardi Gras Casino (as per their website) with a very nice theme decor. We stayed in the parking lot in a motorhome overlooking the race track. Did not play table games so could not rate them. We played slots for a couple of hours for fun, ate dinner in the casino and then watched the dogs run from our motorhome; It was a good evening after a long drive. Recommended for RV'ers.

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All I can say is it is a place not to go to. Lousy service, definitely no one can win on slots. The dealers and pit bosses are afraid they may lose a dollar for the casino. I will never go again.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by larry stephens June 07, 2010

SHOULD BE ROBBERY RESORT

All I can say is it is a place not to go to. Lousy service, definitely no one can win on slots. The dealers and pit bosses are afraid they may lose a dollar for the casino. I will never go again.

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Just came back from spending 3 days here. All in all it was a fine trip. Didn't play the slots, just poker...which is the reason for my rating. Left with $200 more than I came with, so it was a good trip for us. It's not Vegas or Tunica, but still is a nice place to have some fun.

The prices are high, but the food is good. A few minor changes could really make this place boom. Dog racing was great. The place is WAY understaffed, and anyone can see how scared the employees are to make a mistake (NO-ONE smiles).

In casual conversation, I found out the dealers are making $5.15/hr + tips. I imagine the turnover is horrible....not to mention the dealers complain out loud about their lack of breaks, who's late to work, etc.

Sometimes you had to wait 15-20 minutes for someone to come by to take a drink order. Although, sodas are free if you are playing. People were winning, and I was there to have fun. I will be back.
Overall rating 
 
3.3
Slots 
 
1.0
Table Games 
 
5.0
Customer Service 
 
2.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0
Reviewed by g8rh8r March 01, 2010

Not Vegas, but fun

Just came back from spending 3 days here. All in all it was a fine trip. Didn't play the slots, just poker...which is the reason for my rating. Left with $200 more than I came with, so it was a good trip for us. It's not Vegas or Tunica, but still is a nice place to have some fun.

The prices are high, but the food is good. A few minor changes could really make this place boom. Dog racing was great. The place is WAY understaffed, and anyone can see how scared the employees are to make a mistake (NO-ONE smiles).

In casual conversation, I found out the dealers are making $5.15/hr + tips. I imagine the turnover is horrible....not to mention the dealers complain out loud about their lack of breaks, who's late to work, etc.

Sometimes you had to wait 15-20 minutes for someone to come by to take a drink order. Although, sodas are free if you are playing. People were winning, and I was there to have fun. I will be back.

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I've just read all the reviews and I concur with nearly all. It's a lousy place to play the slots. Several years ago we used to go about once a month. We had a good time and our money would last a while and we had a good time. The last couple of years it seems to have changed.

We still see the same old machines except for the expansion. Hardly any new ones and there are plenty of new ones in Indiana where we play the most, even though it is a 3-hour drive versus 1 hour to the Tri State.

Slot payouts are rare and like I said, I get tired of seeing the same old machines. I don't expect to go back there for a LONG time. We do get offers for free or discounted hotel stays --still--- and when we have stayed we go to Sleep Inn. Good rooms and a good breakfast the next morning.
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
2.0
Reviewed by bp January 24, 2010

same old story

I've just read all the reviews and I concur with nearly all. It's a lousy place to play the slots. Several years ago we used to go about once a month. We had a good time and our money would last a while and we had a good time. The last couple of years it seems to have changed.

We still see the same old machines except for the expansion. Hardly any new ones and there are plenty of new ones in Indiana where we play the most, even though it is a 3-hour drive versus 1 hour to the Tri State.

Slot payouts are rare and like I said, I get tired of seeing the same old machines. I don't expect to go back there for a LONG time. We do get offers for free or discounted hotel stays --still--- and when we have stayed we go to Sleep Inn. Good rooms and a good breakfast the next morning.

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Husband and I live in Charleston. We were extremely happy to get table games. We have played here for years. Since table games came to casino, everything has changed for the worse. Slot machines never hit, good luck at winning any money at blackjack or poker. Employees are clearly unhappy. One employee told me the casino considers 35 hours full-time, when, full-time is 40 hours.

The employee said they're lucky to get 30 hours and are always getting sent home early because of overstaffing and lack of business. Seems to me that the only one winning is the owner, who charges for everything including drinks. I thought this was a casino, you play, you drink for free.

They promised good paying jobs, but when speaking with employees they have to work 2nd job or welfare to make ends meet. One lady has worked there over seven years has had one raise, 10 cents. We, taxpayers/public, were lied to when they said bringing table games would boost the economy. The only, thing it did was make the owner richer because he was too greedy to give his employees hours or decent pay. As for my husband and I, we will take our money elsewhere.
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Reviewed by Michelle November 24, 2009

Don't Even Waste Time

Husband and I live in Charleston. We were extremely happy to get table games. We have played here for years. Since table games came to casino, everything has changed for the worse. Slot machines never hit, good luck at winning any money at blackjack or poker. Employees are clearly unhappy. One employee told me the casino considers 35 hours full-time, when, full-time is 40 hours.

The employee said they're lucky to get 30 hours and are always getting sent home early because of overstaffing and lack of business. Seems to me that the only one winning is the owner, who charges for everything including drinks. I thought this was a casino, you play, you drink for free.

They promised good paying jobs, but when speaking with employees they have to work 2nd job or welfare to make ends meet. One lady has worked there over seven years has had one raise, 10 cents. We, taxpayers/public, were lied to when they said bringing table games would boost the economy. The only, thing it did was make the owner richer because he was too greedy to give his employees hours or decent pay. As for my husband and I, we will take our money elsewhere.

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Went to the casino last weekend with a buddy to play poker! The poker room is the nicest part of the casino...the slots were the tightest I HAVE EVER seen...no one winning, the table games were busy, but no one winning there either.

The hotel is not finished yet...so it is not a resort, nor do they comp rooms...we stayed nearby...at $129 a night...no comps, we dropped a few thousand there...and the food buffet was too high priced $22.95, for what? We went to Cracker Barrel for better food.

This casino is one of the worst pay-out casinos in America...save your time and money and go elsewhere for gaming fun!
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0
Reviewed by ronnie whitaker November 17, 2009

tri-states casino

Went to the casino last weekend with a buddy to play poker! The poker room is the nicest part of the casino...the slots were the tightest I HAVE EVER seen...no one winning, the table games were busy, but no one winning there either.

The hotel is not finished yet...so it is not a resort, nor do they comp rooms...we stayed nearby...at $129 a night...no comps, we dropped a few thousand there...and the food buffet was too high priced $22.95, for what? We went to Cracker Barrel for better food.

This casino is one of the worst pay-out casinos in America...save your time and money and go elsewhere for gaming fun!

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I went there once and never again. Someone needs too take management to a real casino and let them see how a casino is supposed to operate. This place is a real dump.
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Bob November 11, 2009

Worst casino on the east coast

I went there once and never again. Someone needs too take management to a real casino and let them see how a casino is supposed to operate. This place is a real dump.

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Not a fun place to game. Fear and intimidation is the management technique toward both employees and patrons. Rank and file employees are friendly and courteous but are obviously uncomfortable.



A case I witnessed was a patron who was accused of being paid $1,500 on a "no bet" which was in fact a good bet. They were told that they had to pay it back or leave. They paid it and were told to leave anyway. OBSCENE.



Greed is the driving force behind this casino. They use any idea they may concoct to underpay their employees and reduce both benefits and payroll. I would NEVER PLAY here. Eat maybe, but not play.



?

Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Reviewed by Vince October 01, 2009

Intimidating environment


Not a fun place to game. Fear and intimidation is the management technique toward both employees and patrons. Rank and file employees are friendly and courteous but are obviously uncomfortable.



A case I witnessed was a patron who was accused of being paid $1,500 on a "no bet" which was in fact a good bet. They were told that they had to pay it back or leave. They paid it and were told to leave anyway. OBSCENE.



Greed is the driving force behind this casino. They use any idea they may concoct to underpay their employees and reduce both benefits and payroll. I would NEVER PLAY here. Eat maybe, but not play.



?

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Tri-State is now calling itself "Tri-State Casino and Resort" ....what a joke. This place is so far from being a "resort" that whoever made this name change better learn what a "real resort" looks like and how it treats is customers.



My husband and I use to frequent this casino at least twice a month for several years and we ENJOYED playing during those years. You could have fun gambling...not necessarily winning...but you at least could play on the money that you put in the machines and it was good entertainment, and that's just what it should be...entertainment. This is not the case any longer!!



The slot machines do nothing but "take" your money and you get absolutely nothing in return. You don't even win a few games to play on for a while. We're not looking for a "windfall" we just look for "playing time" and unless you are constantly feeding the machines with $20 one after another, you won't play long because the machines don't hit anything that gives you games to play on for a short while. You would have the same results at the end of the night, if you just walked in the door and handed one of the casino employees all your money and then turned around and walked out...you would have just as much fun either way!! The Players Advantage Card Program is such a joke.....how much money do you have to spend in order to earn enough points to buy a Coke or Hotdog?? The food we've had is good but let's talk about the price!?! And then there's the drinks from the bar.....a 6 oz. plastic cup used to make a drink that you are charged $5 to $6 for.(or more depending on the drink)....don't you think at this price you could at least get a drink equal to the same size that you get in any other bar or restaurant in town for this price?? What makes everything at this place so much better and so much more expensive?? The money being raked in on the TIGHT slot machines should be enough to cover the cost of alcohol plus much more....but still the casino keeps on taking and taking.



The new "non-smoking" rules is not what's killing this casino, it's obviously the management and the underlying "greed" that is obviously the "mission statement" for this place. Both my husband and I smoke and we had absolutely no problem taking a break and going outside to smoke when we needed. As a matter of fact it was better to take a break and get away from the slots to get a smoke....because it probably saved us about $500 or more because we weren't inside feeding the machines during this time.



We frequent other casinos (mostly in the Southern states) on a regular basis and I have to tell you the "casino atmosphere" at Tri-State is that of "doom and gloom". There are no happy, smiling faces (even in the employees) and there is no sense of excitement on the casino floor. Everyone just appears to be like zombies, staring at slot machine screens hoping for something to "hit" so they can be excited about something. Just a few years ago the casino was filled with excitement, happy people, slot machines with "lights flashing and bells sounding", hand-pays, employees that truly seemed like they enjoyed their jobs, like the customers and would get excited for the customers if they hit a jackpot. During those days this place was a FUN place to be and that's why we came so often.



This last visit we made will probably be our last.....neither of us enjoy gambling at this facility any longer. We like gambling in a fun and exciting atmosphere and we like having at least a "chance" to see a slot machine hit a jackpot either small or big....and the last 4 visits we've made here has shown us that the "chance" or "odds" of hitting anything at all is a "slim to nothing chance that it's going to happen"!!



Good luck to all those who don't have the ability to travel else where to gamble....you would be better off saving your money and spending some of it on "travel" to another casino, preferably outside of WV, where you will find that your "chances and odds" are a whole lot better of hitting a jackpot or at least making your money last longer when you gamble.
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Reviewed by Carolyn September 27, 2009

Far From Being a Resort

Tri-State is now calling itself "Tri-State Casino and Resort" ....what a joke. This place is so far from being a "resort" that whoever made this name change better learn what a "real resort" looks like and how it treats is customers.



My husband and I use to frequent this casino at least twice a month for several years and we ENJOYED playing during those years. You could have fun gambling...not necessarily winning...but you at least could play on the money that you put in the machines and it was good entertainment, and that's just what it should be...entertainment. This is not the case any longer!!



The slot machines do nothing but "take" your money and you get absolutely nothing in return. You don't even win a few games to play on for a while. We're not looking for a "windfall" we just look for "playing time" and unless you are constantly feeding the machines with $20 one after another, you won't play long because the machines don't hit anything that gives you games to play on for a short while. You would have the same results at the end of the night, if you just walked in the door and handed one of the casino employees all your money and then turned around and walked out...you would have just as much fun either way!! The Players Advantage Card Program is such a joke.....how much money do you have to spend in order to earn enough points to buy a Coke or Hotdog?? The food we've had is good but let's talk about the price!?! And then there's the drinks from the bar.....a 6 oz. plastic cup used to make a drink that you are charged $5 to $6 for.(or more depending on the drink)....don't you think at this price you could at least get a drink equal to the same size that you get in any other bar or restaurant in town for this price?? What makes everything at this place so much better and so much more expensive?? The money being raked in on the TIGHT slot machines should be enough to cover the cost of alcohol plus much more....but still the casino keeps on taking and taking.



The new "non-smoking" rules is not what's killing this casino, it's obviously the management and the underlying "greed" that is obviously the "mission statement" for this place. Both my husband and I smoke and we had absolutely no problem taking a break and going outside to smoke when we needed. As a matter of fact it was better to take a break and get away from the slots to get a smoke....because it probably saved us about $500 or more because we weren't inside feeding the machines during this time.



We frequent other casinos (mostly in the Southern states) on a regular basis and I have to tell you the "casino atmosphere" at Tri-State is that of "doom and gloom". There are no happy, smiling faces (even in the employees) and there is no sense of excitement on the casino floor. Everyone just appears to be like zombies, staring at slot machine screens hoping for something to "hit" so they can be excited about something. Just a few years ago the casino was filled with excitement, happy people, slot machines with "lights flashing and bells sounding", hand-pays, employees that truly seemed like they enjoyed their jobs, like the customers and would get excited for the customers if they hit a jackpot. During those days this place was a FUN place to be and that's why we came so often.



This last visit we made will probably be our last.....neither of us enjoy gambling at this facility any longer. We like gambling in a fun and exciting atmosphere and we like having at least a "chance" to see a slot machine hit a jackpot either small or big....and the last 4 visits we've made here has shown us that the "chance" or "odds" of hitting anything at all is a "slim to nothing chance that it's going to happen"!!



Good luck to all those who don't have the ability to travel else where to gamble....you would be better off saving your money and spending some of it on "travel" to another casino, preferably outside of WV, where you will find that your "chances and odds" are a whole lot better of hitting a jackpot or at least making your money last longer when you gamble.

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My wife and I stopped in over the 4th of July. The casino was not too busy, but it was busy where we wanted to play.



There were only 2 roulette wheels, and they were packed with a lot of regulars. We finally got on one and we were cramped and quit playing after only 20 minutes because it took too long for the dealer to pay out and/or rake in chips from all the players. (I don't fully blame the dealer as some of the players were betting $30+ per spin on single numbers).



In the "low rollers" area of the blackjack pit I saw 4 or 5 tables, but they had a poor payout of 6-5 on blackjack, so we did not play. In the same area there were other player vs. the dealer poker games (I don't remember the specific ones).



There is a "high rollers" table games area, and the blackjack pays better, but I didn't walk through it. It looked less busy than the other area.



As for the slots, my wife said they were ok at best. There were very few video poker machines, and there were lines to get on them (I'm not kidding, people were forming lines on the floor itself for them).



The poker room is nice. There are numerous tables for numerous games, and they had tourneys running as well. Texas Hold 'em, Omaha, were running for sure. As for the players, they were average. I did see an older gentleman get up from an Omaha table with over $5,000 in chips. The hold 'em players were mixed, some reckless and come conservative.



The rewards card is good in my opinion as you get points for everything. (Some casinos won't do that). We played for 4 hours and made over $5.00 in food rewards, and that was from playing minimums.



The casino/racetrack is in the process of building a hotel, and according to some of the guests and dealers, once it opens, the whole place will be open 24/7. If you want to stay close to the casino, there are 2 hotels (Comfort Inn and Sleep Inn) that are very close and offer "casino packages". Check out their website for the hotel info.



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Overall rating 
 
3.2
Slots 
 
2.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Reviewed by Kurt August 28, 2009

Not Bad


My wife and I stopped in over the 4th of July. The casino was not too busy, but it was busy where we wanted to play.



There were only 2 roulette wheels, and they were packed with a lot of regulars. We finally got on one and we were cramped and quit playing after only 20 minutes because it took too long for the dealer to pay out and/or rake in chips from all the players. (I don't fully blame the dealer as some of the players were betting $30+ per spin on single numbers).



In the "low rollers" area of the blackjack pit I saw 4 or 5 tables, but they had a poor payout of 6-5 on blackjack, so we did not play. In the same area there were other player vs. the dealer poker games (I don't remember the specific ones).



There is a "high rollers" table games area, and the blackjack pays better, but I didn't walk through it. It looked less busy than the other area.



As for the slots, my wife said they were ok at best. There were very few video poker machines, and there were lines to get on them (I'm not kidding, people were forming lines on the floor itself for them).



The poker room is nice. There are numerous tables for numerous games, and they had tourneys running as well. Texas Hold 'em, Omaha, were running for sure. As for the players, they were average. I did see an older gentleman get up from an Omaha table with over $5,000 in chips. The hold 'em players were mixed, some reckless and come conservative.



The rewards card is good in my opinion as you get points for everything. (Some casinos won't do that). We played for 4 hours and made over $5.00 in food rewards, and that was from playing minimums.



The casino/racetrack is in the process of building a hotel, and according to some of the guests and dealers, once it opens, the whole place will be open 24/7. If you want to stay close to the casino, there are 2 hotels (Comfort Inn and Sleep Inn) that are very close and offer "casino packages". Check out their website for the hotel info.



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I don't know if it is fair for me to comment due to my actually being employed at this casino. However, I feel obligated to give my opinion based upon patron input.



The slots are the tightest of anywhere I have been and the people who have commented to me say the same thing. Table games are OK to great for the most part due to dealers, floor supervisors and the pit managers. The best chance at winning are the table games. Players club has very good hosts but have little to offer for comps. Food at the top floor restaurants are progressively better as you go from short order to full service. No hotel yet but local MOTELS cooperate for comping or discounts. Employment environment is aggressively hostile toward employees with a drastic turnover rate, poor benefits and poor pay.
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0
Reviewed by Vince June 06, 2009

Maybe the worst

I don't know if it is fair for me to comment due to my actually being employed at this casino. However, I feel obligated to give my opinion based upon patron input.



The slots are the tightest of anywhere I have been and the people who have commented to me say the same thing. Table games are OK to great for the most part due to dealers, floor supervisors and the pit managers. The best chance at winning are the table games. Players club has very good hosts but have little to offer for comps. Food at the top floor restaurants are progressively better as you go from short order to full service. No hotel yet but local MOTELS cooperate for comping or discounts. Employment environment is aggressively hostile toward employees with a drastic turnover rate, poor benefits and poor pay.

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I have made the 3 hour drive twice to try my luck at the table games and live poker. First trip I won on tables and lost on Poker. Next trip it was the opposite. Both trips were losers, but I did enjoy the visit and chalk the losses up to being too eager to play, not having been in a casino for quite awhile.



I'm not a slot player so I really cannot comment. The BJ tables have a lousy 6-5 payout on double deck, but they do have 3-2 with the shoes. I go midweek and they usually only have one Craps table open so it can be hard to get a spot, especially on a hot table. Roulette was fun and I actually played longer then I thought I would and came out a winner.



Live poker is always fun and plenty of offerings. On my last trip I had just changed tables from 1-2 limit to no limit when they hit the bad beat jackpot which was over $99,000. A couple hours later they hit the jackpot on the Omaha table. I think the? bad beat jackpots is one of the reasons the poker room stays busy.



The food is not bad and prices at the cafe aren't bad. The restaurant prices seem high for what it is, but I haven't eaten there so cannot really comment. They do have specials on different nights which seem good.



Now for the number one negative in my opinion about this casino: WHO EVER HEARD OF HAVING TO PAY FOR DRINKS WHILE GAMBLING IN A CASINO!!!???? It's just crazy! The waitresses are very nice and never leave you waiting for a drink, but it just irks me to be sitting there losing hundreds and have to fork out $1.50 for a bottled water, or $5 for a mixed drink!



Overall, I will be back, probably on a monthly basis.



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Overall rating 
 
2.9
Slots 
 
2.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0
Reviewed by Dave April 17, 2009

Not Great, But Not Awful!


I have made the 3 hour drive twice to try my luck at the table games and live poker. First trip I won on tables and lost on Poker. Next trip it was the opposite. Both trips were losers, but I did enjoy the visit and chalk the losses up to being too eager to play, not having been in a casino for quite awhile.



I'm not a slot player so I really cannot comment. The BJ tables have a lousy 6-5 payout on double deck, but they do have 3-2 with the shoes. I go midweek and they usually only have one Craps table open so it can be hard to get a spot, especially on a hot table. Roulette was fun and I actually played longer then I thought I would and came out a winner.



Live poker is always fun and plenty of offerings. On my last trip I had just changed tables from 1-2 limit to no limit when they hit the bad beat jackpot which was over $99,000. A couple hours later they hit the jackpot on the Omaha table. I think the? bad beat jackpots is one of the reasons the poker room stays busy.



The food is not bad and prices at the cafe aren't bad. The restaurant prices seem high for what it is, but I haven't eaten there so cannot really comment. They do have specials on different nights which seem good.



Now for the number one negative in my opinion about this casino: WHO EVER HEARD OF HAVING TO PAY FOR DRINKS WHILE GAMBLING IN A CASINO!!!???? It's just crazy! The waitresses are very nice and never leave you waiting for a drink, but it just irks me to be sitting there losing hundreds and have to fork out $1.50 for a bottled water, or $5 for a mixed drink!



Overall, I will be back, probably on a monthly basis.



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Had not been to a casino in a few years, and this was a first visit for us. The slot machines are very tight, with none found that would just allow you to have a good time and spend your money.



Example, in Shreveport, La., you could play for up to 10 hrs on one machine without losing your backside. To me that was worth my money. Not this place. Would like to know who gets the 80% to 95% on the payouts.



The table games were a little friendlier, depending on your dealer. The customer service was welcoming except for one lady that I asked a question, and she about snapped my head off, and there were no other customers around, so it wasn't like she was busy.



So if you visit, make sure you know someone to give you the tour. Regarding the player's club, your points are rationed tightly, just like the slot machines.



We only live a few hours away, so may go back for the dog racing, but will steer clear of the casino. Also had never been in a casino that you had to buy your drinks, if you wrere spending bucks. But the diet pepsi was free! Overall, would suggest going elsewhere if you want a chance to win a few of your dollars back, and enjoy yourselves.



?

Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0
Reviewed by Deborah Haga November 30, 2008

Not the best experience


Had not been to a casino in a few years, and this was a first visit for us. The slot machines are very tight, with none found that would just allow you to have a good time and spend your money.



Example, in Shreveport, La., you could play for up to 10 hrs on one machine without losing your backside. To me that was worth my money. Not this place. Would like to know who gets the 80% to 95% on the payouts.



The table games were a little friendlier, depending on your dealer. The customer service was welcoming except for one lady that I asked a question, and she about snapped my head off, and there were no other customers around, so it wasn't like she was busy.



So if you visit, make sure you know someone to give you the tour. Regarding the player's club, your points are rationed tightly, just like the slot machines.



We only live a few hours away, so may go back for the dog racing, but will steer clear of the casino. Also had never been in a casino that you had to buy your drinks, if you wrere spending bucks. But the diet pepsi was free! Overall, would suggest going elsewhere if you want a chance to win a few of your dollars back, and enjoy yourselves.



?

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Table games great, customer service is real good.
Overall rating 
 
4.7
Slots 
 
4.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
5.0
Reviewed by john November 22, 2008

table games

Table games great, customer service is real good.

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Put $2,000 in slots and lost it all in 3 hours. Table games were dead.



No smoking and no hard drinks. Is this a casino or a church that is taking your money ?

Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Reviewed by Bob Macy November 11, 2008

Worst ever


Put $2,000 in slots and lost it all in 3 hours. Table games were dead.



No smoking and no hard drinks. Is this a casino or a church that is taking your money ?

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Restaurant was good....Machines are TIGHT, TIGHT and TIGHTER.... Played .01, .25, & 1.00 slots & most I hit was $150. after spending $3,000..... Spent this amount in 1 day & nothing to show for it..... Never again.... Not many people gambling there on Thursday nite.
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
5.0
Reviewed by ladyntn88 August 16, 2008

TERRIBLE PLACE

Restaurant was good....Machines are TIGHT, TIGHT and TIGHTER.... Played .01, .25, & 1.00 slots & most I hit was $150. after spending $3,000..... Spent this amount in 1 day & nothing to show for it..... Never again.... Not many people gambling there on Thursday nite.

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