Wheeling Island Racetrack & Gaming Center Hot

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2.6 (31)
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Details

Address
1 S. Stone Street
City
Wheeling
State
West Virginia
Zip Code
26003
Country
United States
Phone
(304) 232-5050

Toll-Free Number: (877) 946-4373
Room Reservations: (877) 943-3546
Rooms: 142 Price Range: $135-$165
Suites: 9 Price Range: $169-$250
Restaurants: 4 Valet Parking: $5
Buffets: B- $9.95
L- $13.95/$24.99 (Fri)/$18.95 (Sat)/$17.95 (Sun)
D-$16.95/$24.95 (Fri)/$18.95 (Sat)
Hours: 24 Hours Daily
Casino Size: 50,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Pai Gow Poker, Three Card Poker, Four Card Poker, Let It Ride
Overnight RV Parking: Free/RV Dump: No
Senior Discount: Various on Wed if 50+
Special Features: Live dog racing daily except Tue/Thu. Daily simulcasting of horse and dog racing.

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User reviews View all user reviews

Average user rating from: 31 user(s)

Overall rating 
 
2.6
Slots 
 
2.6  (31)
Table Games 
 
2.2  (31)
Customer Service 
 
2.6  (31)
Player's Club 
 
2.6  (31)
Gaming Atmosphere 
 
2.8  (31)
Amenities or Hotel 
 
2.7  (30)
Food & Drink 
 
2.6  (31)
Ratings (the higher the better)
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  • Table Games
  • Customer Service
  • Player's Club
  • Gaming Atmosphere
  • Amenities or Hotel
  • Food & Drink
Comments
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This used to be our favorite. But since the new remodeling this place just stinks. The seats are nice but too big. Can't walk through the aisles with people sitting on both sides. big wasted spaces all over that had machines that hit now are all gone. If you want to hit here you have to make max bet on any game.
Overall rating 
 
2.2
Slots 
 
2.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
Reviewed by paula b October 20, 2012
Last updated: October 21, 2012

Not as good as it once was

This used to be our favorite. But since the new remodeling this place just stinks. The seats are nice but too big. Can't walk through the aisles with people sitting on both sides. big wasted spaces all over that had machines that hit now are all gone. If you want to hit here you have to make max bet on any game.

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I'm a local and have watched this place fall down deeper and deeper. They can't get it together. They didn't provide a restaurant or food vendor past 10 o'clock for about a year even though they're 24/7. This is after being in business for decades.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Reviewed by Anna C September 22, 2012
Last updated: September 23, 2012

I don't like it

I'm a local and have watched this place fall down deeper and deeper. They can't get it together. They didn't provide a restaurant or food vendor past 10 o'clock for about a year even though they're 24/7. This is after being in business for decades.

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Wheeling Island has gone down hill lately. The last two times we visited we could not believe how bad the service was. My husband got severe diarrhea from their "new and improved" buffet. He had to spend the entire night in the bathroom instead of gambling. I was livid. I demanded to speak to a manager and I told him that my husband got very ill from the buffet and that there was NOTHING new and improved about the buffet. It was the same one they have always had. The manager agreed with me and said that he just ate there the other day and he did not see anything new at the buffet either. Ok? He gave us each a lousy $20.00 on our slot cards for the inconvenience. Then we decided to give this place one more chance and went back about two weeks ago because we had a free room. When we arrived we noticed that the entire 1/2 of the casino was closed off. I again asked to speak to a manager and asked them why they didn't mention this on the phone when I was making my reservations. I would have never made the 2 1/2 hour drive there if I would have know this. He responded "yeah, I am actually not a manager, but I am the closest thing to a manager you will find around here on a Sunday night". He continued to explain that the employees just found out about this that same day and that Wheeling does everything at the last minute and is very bad a communicating to it's employees what is going on there. He said he would mention that I was upset to a real manager when he saw one. Also, no one knew how long it would be closed but it could be 3 weeks or longer. Then I stopped at the front desk to ask for a late checkout on my way to bed at 3:00 a.m. The man at the front desk, Mr. Anthony told me that he would be "reamed out" if he gave me a late checkout. I said "WHAT"? he replied "yeah, I gave someone else a late checkout the other day and I was reamed out". He said they are not allowed to do that anymore. Usually casinos are more than happy you are up all night gambling and will do whatever it takes to keep you there longer. I have no idea if this place got new management or what but something is really strange at this place.
Overall rating 
 
1.6
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Dawnalla December 18, 2011
Last updated: December 18, 2011

THIS PLACE HAS GONE DOWN HILL!

Wheeling Island has gone down hill lately. The last two times we visited we could not believe how bad the service was. My husband got severe diarrhea from their "new and improved" buffet. He had to spend the entire night in the bathroom instead of gambling. I was livid. I demanded to speak to a manager and I told him that my husband got very ill from the buffet and that there was NOTHING new and improved about the buffet. It was the same one they have always had. The manager agreed with me and said that he just ate there the other day and he did not see anything new at the buffet either. Ok? He gave us each a lousy $20.00 on our slot cards for the inconvenience. Then we decided to give this place one more chance and went back about two weeks ago because we had a free room. When we arrived we noticed that the entire 1/2 of the casino was closed off. I again asked to speak to a manager and asked them why they didn't mention this on the phone when I was making my reservations. I would have never made the 2 1/2 hour drive there if I would have know this. He responded "yeah, I am actually not a manager, but I am the closest thing to a manager you will find around here on a Sunday night". He continued to explain that the employees just found out about this that same day and that Wheeling does everything at the last minute and is very bad a communicating to it's employees what is going on there. He said he would mention that I was upset to a real manager when he saw one. Also, no one knew how long it would be closed but it could be 3 weeks or longer. Then I stopped at the front desk to ask for a late checkout on my way to bed at 3:00 a.m. The man at the front desk, Mr. Anthony told me that he would be "reamed out" if he gave me a late checkout. I said "WHAT"? he replied "yeah, I gave someone else a late checkout the other day and I was reamed out". He said they are not allowed to do that anymore. Usually casinos are more than happy you are up all night gambling and will do whatever it takes to keep you there longer. I have no idea if this place got new management or what but something is really strange at this place.

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I Like this place. Out of all the others in tri state this place feels at least fair. All the others feel like a big rip off Mountaineer, Meadows, Rivers. I go in those places with $600 between me and my wife and most time have to leave in less than an hour. At least here we can spend the whole day on this and have a great meal and come home happy and at least even most trips.
Overall rating 
 
4.0
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0
Reviewed by Dave October 31, 2011
Last updated: October 31, 2011

Best in the Tri-State

I Like this place. Out of all the others in tri state this place feels at least fair. All the others feel like a big rip off Mountaineer, Meadows, Rivers. I go in those places with $600 between me and my wife and most time have to leave in less than an hour. At least here we can spend the whole day on this and have a great meal and come home happy and at least even most trips.

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I'm a Diamond Club member at this joint and have been going here for two years at least 2-3 times a week. Well I used to. Just had enough of getting legally robbed. The machines are the tightest in the tri-state including The Meadows and The Mountaineer. I don't care what anyone has posted about winning here. I was a regular. And no I wasn't a senseless gambler either going out and betting max trying too nail a jackpot. I believe it's set up for you out of staters who show up once in a blue moon to hit something to lure you back. If you're not from West Virginia, you have better chances of winning. JUST LOOK AT THE WALL ON YOUR RIGHT WHEN YOU GO UP THE ESCALATOR. They have all the big winners names and where they are from listed. Just about EVERY SINGLE one is from PA and OHIO. Locals have no chance at all here. They know you keep coming back and spend your money, so why let you win? I believe your players club card has everything too do with what you win here. OR LACK THERE OF. The only machine you'll see hit is a Sizzling 7 machine, and that's not even a jackpot. It's $1,000.00. And that's a rarity. Once in awhile you'll see a dollar machine hit. With that many machines, there should always be a jackpot bell going off. ALWAYS. I went here 4 straight nights without seeing or hearing a jackpot. I've never personally hit one. You'd think being the highest level of membership they have you would have hit at least one measily $1,250.00 tax form signing jackpot. It's not just me either, The four other people i go with are Diamond members too and they too have never hit one. So throw out my bad luck or bad gambler thing out the window. Just saying If you live in the Ohio Valley (a local), DON'T COME HERE, YOU GET FULLY TAKEN ADVANTAGE OF. If you do, don't use a players club card. Besides they are virtually worthless as you can't get a free dinner anymore. The comps went out the door. The free play is a joke. It's true, I've never won a single ticket while playing with free play. Just a little advice from someone that knows this place inside and out
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by west September 30, 2011
Last updated: September 30, 2011

I don't like this place

I'm a Diamond Club member at this joint and have been going here for two years at least 2-3 times a week. Well I used to. Just had enough of getting legally robbed. The machines are the tightest in the tri-state including The Meadows and The Mountaineer. I don't care what anyone has posted about winning here. I was a regular. And no I wasn't a senseless gambler either going out and betting max trying too nail a jackpot. I believe it's set up for you out of staters who show up once in a blue moon to hit something to lure you back. If you're not from West Virginia, you have better chances of winning. JUST LOOK AT THE WALL ON YOUR RIGHT WHEN YOU GO UP THE ESCALATOR. They have all the big winners names and where they are from listed. Just about EVERY SINGLE one is from PA and OHIO. Locals have no chance at all here. They know you keep coming back and spend your money, so why let you win? I believe your players club card has everything too do with what you win here. OR LACK THERE OF. The only machine you'll see hit is a Sizzling 7 machine, and that's not even a jackpot. It's $1,000.00. And that's a rarity. Once in awhile you'll see a dollar machine hit. With that many machines, there should always be a jackpot bell going off. ALWAYS. I went here 4 straight nights without seeing or hearing a jackpot. I've never personally hit one. You'd think being the highest level of membership they have you would have hit at least one measily $1,250.00 tax form signing jackpot. It's not just me either, The four other people i go with are Diamond members too and they too have never hit one. So throw out my bad luck or bad gambler thing out the window. Just saying If you live in the Ohio Valley (a local), DON'T COME HERE, YOU GET FULLY TAKEN ADVANTAGE OF. If you do, don't use a players club card. Besides they are virtually worthless as you can't get a free dinner anymore. The comps went out the door. The free play is a joke. It's true, I've never won a single ticket while playing with free play. Just a little advice from someone that knows this place inside and out

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The slots here are quite generous, in my opinion. I think that anyone that complains that the slots are tight are simply, "Jackpot or bust," players that really have no business complaining. Generally, the slots here will let you double up or get to 150% pretty easily, so you just ticket out and put the original amount wagered back in and pocket the rest.

I have been to this casino six times in the last month and here's how it has gone:

1.) +$170
2.) +$500
3.) +$170
4.) -$10
5.) +$1,250 (Jackpot)
6.) -$20

I understand that these results are not typical, but even in experiences prior to that I have noticed that you can limit your losses and walk out anywhere from $50-$100 ahead pretty easy just by playing intelligently.

I don't play table games much, but have noticed that Let it Ride is almost never going on.

Customer Service here is nice, and everyone is very attentive. The waitresses come around for drinks orders every ten minutes or so.

I know nothing of the player's club. I have no interest in my wins/losses being tracked, so I'll just give it three stars.

The atmosphere is fine.

I know nothing of the hotel there.

The buffet is quite good, and all of the bartenders make good drinks.
Overall rating 
 
4.3
Slots 
 
5.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
5.0
Reviewed by PG September 19, 2011
Last updated: September 19, 2011

Loose Slots

The slots here are quite generous, in my opinion. I think that anyone that complains that the slots are tight are simply, "Jackpot or bust," players that really have no business complaining. Generally, the slots here will let you double up or get to 150% pretty easily, so you just ticket out and put the original amount wagered back in and pocket the rest.

I have been to this casino six times in the last month and here's how it has gone:

1.) +$170
2.) +$500
3.) +$170
4.) -$10
5.) +$1,250 (Jackpot)
6.) -$20

I understand that these results are not typical, but even in experiences prior to that I have noticed that you can limit your losses and walk out anywhere from $50-$100 ahead pretty easy just by playing intelligently.

I don't play table games much, but have noticed that Let it Ride is almost never going on.

Customer Service here is nice, and everyone is very attentive. The waitresses come around for drinks orders every ten minutes or so.

I know nothing of the player's club. I have no interest in my wins/losses being tracked, so I'll just give it three stars.

The atmosphere is fine.

I know nothing of the hotel there.

The buffet is quite good, and all of the bartenders make good drinks.

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We had a great time my husband won $50,000.00 on a 5x machine it made a lot of our dreams come true.

thank you wheeling island.

We will see you soon.
Overall rating 
 
4.3
Slots 
 
5.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0
Reviewed by Wanda Johnson December 25, 2010

Great Place to Play and Win


We had a great time my husband won $50,000.00 on a 5x machine it made a lot of our dreams come true.

thank you wheeling island.

We will see you soon.

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Well, went back hoping for a better review but cannot do it. These slot are some of the tightest I have ever seen. I played a favorite machine and did not hit one bonus after 30 minutes of play. Thought I would give the machine a chance. I know and I am pleasant surprised when I win big but feel strongly that the machines should pay a little so you can keep playing.

It certainly is to the casino's advantage to do this. But this one does not. I saw only 1 person win anything to speak of. Will not go back. Buffet is average at best except desert bar was very delicious. All in all, quite a disappointment the second time which means it has lost me as a customer.
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Reviewed by BLK September 21, 2010

Needs a lot of help

Well, went back hoping for a better review but cannot do it. These slot are some of the tightest I have ever seen. I played a favorite machine and did not hit one bonus after 30 minutes of play. Thought I would give the machine a chance. I know and I am pleasant surprised when I win big but feel strongly that the machines should pay a little so you can keep playing.

It certainly is to the casino's advantage to do this. But this one does not. I saw only 1 person win anything to speak of. Will not go back. Buffet is average at best except desert bar was very delicious. All in all, quite a disappointment the second time which means it has lost me as a customer.

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A great place to play. I love their keno machines. They hit often (unlike the keno at the meadows). Up at the meadows you hit NOTHING. I'm surprised that place is still in business. This place has always been generous. I'm from PA and the meadows is closer, but believe me, the extra gas is well worth it..LOVE IT 5 STARS.
Overall rating 
 
5.0
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0
Reviewed by floyd August 30, 2010

Taking back the meadows buisness starts HERE, Best

A great place to play. I love their keno machines. They hit often (unlike the keno at the meadows). Up at the meadows you hit NOTHING. I'm surprised that place is still in business. This place has always been generous. I'm from PA and the meadows is closer, but believe me, the extra gas is well worth it..LOVE IT 5 STARS.

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Table games, amenities or hotel and food and drink rated 1 because did not use. This is a very average casino. Nothing special. I had a good time though and would highly recommend going. Slots were a little tight but there is a good variety so I probably did not play the right ones. People seemed to be enjoying themselves. Staff friendly but when I did have a question, they were hard to find. Would go back.
Overall rating 
 
2.0
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Brenda August 22, 2010

Not bad

Table games, amenities or hotel and food and drink rated 1 because did not use. This is a very average casino. Nothing special. I had a good time though and would highly recommend going. Slots were a little tight but there is a good variety so I probably did not play the right ones. People seemed to be enjoying themselves. Staff friendly but when I did have a question, they were hard to find. Would go back.

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We had a great mini vacation only an hour from home. Being regulars at Wheeling for many years, we decided to stay overnight instead of traveling to AC. Very nice clean rooms, check in was fast and easy. We won enough to keep playing and were fortunate enough to win a small jackpot from our Free Play! Very pleased.

The buffet was great and Breezeway was good too. The Pirates Cove needs a little work:( All in all , a nice time and we left happy. We hope to go back for another overnight stay. Hubby and I love to play in the middle of the night and travel all over the casino and have fun doing it! Good job Wheeling! The Meadows which is close to us is ok, but, very tight, no self serve free drinks, very little Free Play. Our home is Wheeling for fun and excitement!
Overall rating 
 
4.4
Slots 
 
5.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0
Reviewed by John Young August 04, 2010

Had A Great Time At Wheeling

We had a great mini vacation only an hour from home. Being regulars at Wheeling for many years, we decided to stay overnight instead of traveling to AC. Very nice clean rooms, check in was fast and easy. We won enough to keep playing and were fortunate enough to win a small jackpot from our Free Play! Very pleased.

The buffet was great and Breezeway was good too. The Pirates Cove needs a little work:( All in all , a nice time and we left happy. We hope to go back for another overnight stay. Hubby and I love to play in the middle of the night and travel all over the casino and have fun doing it! Good job Wheeling! The Meadows which is close to us is ok, but, very tight, no self serve free drinks, very little Free Play. Our home is Wheeling for fun and excitement!

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I have had what I consider good luck at Wheeling. After our first stay there we received coupons for rooms, free play and buffets regularly in the mail. They are very generous. On our last trip there I hit on a quarter machine for over $2,000 with an investment of $1.50 in that particular machine .................I have never hit that much in Vegas............................I also have found that you can play longer there as you have small wins regularly which extend your playing time. We used to go to Vegas at least once a year, but since the bottom fell out of the economy we only make short trips. Other casinos are closer to us, but I think it is worth the drive to go to Wheeling.
Overall rating 
 
3.2
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0
Reviewed by Judy August 01, 2010

Wheeling has become my favorite.................

I have had what I consider good luck at Wheeling. After our first stay there we received coupons for rooms, free play and buffets regularly in the mail. They are very generous. On our last trip there I hit on a quarter machine for over $2,000 with an investment of $1.50 in that particular machine .................I have never hit that much in Vegas............................I also have found that you can play longer there as you have small wins regularly which extend your playing time. We used to go to Vegas at least once a year, but since the bottom fell out of the economy we only make short trips. Other casinos are closer to us, but I think it is worth the drive to go to Wheeling.

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We go to visit my brother at least once a month and this casino is very close - about a 20 minute drive. We were so happy because they have table games and it just gives us an excuse to get away for a few hours. It's just that we have been coming to Wheeling every month for over 2 years and we have never come home a winner. I mean never in two years!

We switch from tables to slots, video poker, even the track now and then. We kept going back because we just couldn't believe our luck is that bad - next time we have to win! But, enough is enough.

We are both fed up with this place. It's not like we're bad gamblers! We've won at other casinos. I won big at Presque Isle a couple months ago and my husband won big several times in the last two years. But not at this joint. Their comps are not enough to make us feel better about it either.

Someone else commented that you never win on their free slot money and that is TRUE. You might as well not even use it. I'm sorry because Wheeling is so convenient for us when we travel, but next time we'll go to The Meadows.
Overall rating 
 
2.3
Slots 
 
3.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
Reviewed by Ohio Gal April 27, 2010

try, try again and again and again and again.....

We go to visit my brother at least once a month and this casino is very close - about a 20 minute drive. We were so happy because they have table games and it just gives us an excuse to get away for a few hours. It's just that we have been coming to Wheeling every month for over 2 years and we have never come home a winner. I mean never in two years!

We switch from tables to slots, video poker, even the track now and then. We kept going back because we just couldn't believe our luck is that bad - next time we have to win! But, enough is enough.

We are both fed up with this place. It's not like we're bad gamblers! We've won at other casinos. I won big at Presque Isle a couple months ago and my husband won big several times in the last two years. But not at this joint. Their comps are not enough to make us feel better about it either.

Someone else commented that you never win on their free slot money and that is TRUE. You might as well not even use it. I'm sorry because Wheeling is so convenient for us when we travel, but next time we'll go to The Meadows.

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Better than the Meadows with bigger jackpots getting hit, meadows is extremely tight the beginning of the month this place isn't, and the guards don't watch you like hawks down here as opposed to the Meadows, and you can get your own drinks now instead of paying waitresses One dollar for a cup of pop, Meadows is gonna fold up like a suitcase, Wheeling is gonna come back and get business back...
Overall rating 
 
5.0
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0
Reviewed by sam fisher March 28, 2010

Better than the meadows

Better than the Meadows with bigger jackpots getting hit, meadows is extremely tight the beginning of the month this place isn't, and the guards don't watch you like hawks down here as opposed to the Meadows, and you can get your own drinks now instead of paying waitresses One dollar for a cup of pop, Meadows is gonna fold up like a suitcase, Wheeling is gonna come back and get business back...

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Save your money if you plan on visiting Wheeling.....I read the reviews, especially about calling the same names every week and this person is correct. My husband and I thought we were hearing things when we kept hearing same names called each Saturday! What a farce. Thousands of people go through this place and they manage to pick the same names each week?

Slots have become sooo tight that it is just plain work if you want to keep playing. When bus people go home for the day, the slots magically become a little looser for a few hours, but not much. Their free slot play is a farce also. They might as well keep the money. You cannot win anything playing with free slot play.

Wheeling used to be our favorite place to go to have a good time and once in a while win a small jackpot. After 14 years of trying, we give up. Such a shame:(They could have had it all but became greedy). Our friends have already stopped going down to Wheeling, but we stuck with it. We had to learn the hard way!!!

Food is good, but if you get one nasty employee who has had a fight with their spouse or worked too many hours etc., your dinner will be ruined too. Who feels like playing after all that boo hooing?

Try eating in the Cove? Well, if you do, plan on cleaning your own table before placing your food down and they are not even busy!!!

We usually liked to go and rewind from all week working. Not anymore, I have a list as long as my arm with the nasty stuff done to us.

Their answer to the reviews are we strive to do better????? This has been the same answer received for 2 years!!!

From now on, we will stay in Pa and also save our money to take one nice long trip to AC.
What a shame!! You blew it Wheeling with your management!!!!
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
2.0
Reviewed by Jenny January 14, 2010

Horrible Place to Gamble

Save your money if you plan on visiting Wheeling.....I read the reviews, especially about calling the same names every week and this person is correct. My husband and I thought we were hearing things when we kept hearing same names called each Saturday! What a farce. Thousands of people go through this place and they manage to pick the same names each week?

Slots have become sooo tight that it is just plain work if you want to keep playing. When bus people go home for the day, the slots magically become a little looser for a few hours, but not much. Their free slot play is a farce also. They might as well keep the money. You cannot win anything playing with free slot play.

Wheeling used to be our favorite place to go to have a good time and once in a while win a small jackpot. After 14 years of trying, we give up. Such a shame:(They could have had it all but became greedy). Our friends have already stopped going down to Wheeling, but we stuck with it. We had to learn the hard way!!!

Food is good, but if you get one nasty employee who has had a fight with their spouse or worked too many hours etc., your dinner will be ruined too. Who feels like playing after all that boo hooing?

Try eating in the Cove? Well, if you do, plan on cleaning your own table before placing your food down and they are not even busy!!!

We usually liked to go and rewind from all week working. Not anymore, I have a list as long as my arm with the nasty stuff done to us.

Their answer to the reviews are we strive to do better????? This has been the same answer received for 2 years!!!

From now on, we will stay in Pa and also save our money to take one nice long trip to AC.
What a shame!! You blew it Wheeling with your management!!!!

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My husband was a regular at Wheeling, probably visiting once a week for the last year, and wagers in the 2-3K range each visit. HE HAS NEVER WON ANYTHING.. NOT A CASH GIVEAWAY, NO FREE SLOT PLAY, NOT A FREE BUFFET, NOT EVEN A GAS CARD.

I visited Wheeling Island on New Years Eve, this was my 6th visit in the last few months, never did any good on the slots, so I have been playing the dogs lately.

On all three of our most recent visits, one particular guy had his name chosen for a giveaway. All three times, he won cash. Well, on New Years, they were having a another giveaway of cash with the players card, and wouldn't you know it, this SAME MAN'S NAME WAS PULLED AGAIN!!!!

After a little investigating with the staff, I was told that he is a spouse of an employee. Now I know that the cash "giveaways" are only given away to family and friends of the staff, and not real (fair/random) contests. I WILL NEVER STEP FOOT IN THAT PLACE AGAIN!!!

Wheeling Island is making fools out of all of us that think WE may have a chance at winning a cash prize, they don't exist for anyone that is not "connected".
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0
Reviewed by Candi January 02, 2010

Something fishy going on....

My husband was a regular at Wheeling, probably visiting once a week for the last year, and wagers in the 2-3K range each visit. HE HAS NEVER WON ANYTHING.. NOT A CASH GIVEAWAY, NO FREE SLOT PLAY, NOT A FREE BUFFET, NOT EVEN A GAS CARD.

I visited Wheeling Island on New Years Eve, this was my 6th visit in the last few months, never did any good on the slots, so I have been playing the dogs lately.

On all three of our most recent visits, one particular guy had his name chosen for a giveaway. All three times, he won cash. Well, on New Years, they were having a another giveaway of cash with the players card, and wouldn't you know it, this SAME MAN'S NAME WAS PULLED AGAIN!!!!

After a little investigating with the staff, I was told that he is a spouse of an employee. Now I know that the cash "giveaways" are only given away to family and friends of the staff, and not real (fair/random) contests. I WILL NEVER STEP FOOT IN THAT PLACE AGAIN!!!

Wheeling Island is making fools out of all of us that think WE may have a chance at winning a cash prize, they don't exist for anyone that is not "connected".

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Four of us, ages late 70's and an 88 yr. old, traveled by bus from Columbus, Oh to Wheeling with the idea of a fun time away from home. We have been there many times before. We were greeted by the Wheeling Casino greeter on the bus advising us that we would receive a $5.00 food coupon, (Buffet $5.95 for Monday) and that $20.00 (usually $15.00 given in cash) would be credited to our Player's card and we would need a PIN #, which we gave @ the Player's Card window. We were given an instruction card to use at the slot machines. No info given as to where we put in the PIN #, however I finally found it and then could not get it to work, so an employee came to help and then $20.00 was entered to be used in place of my cash.



Found out that you could not cash out and move to another machine if you were not having any luck. Any winnings could be cashed out but not the money that Wheeling gave you. All of the people in my party had to be helped in entering the PIN # and the amount of money to use in the machine. One lady forgot to use $10.00 and so that was lost as it cannot be carried to another day just like the coupons that come in the brochures. The buffet line was so long that we were over an hour and half getting into the buffet.



The food in the buffet is not what it used to be. The best buffet I have ever had has been @ the Argosy (now the Hollywood). Food good and lots of choices. The wait in the Player's card line was over a half hour. All of these changes took all of the enjoyment out of our day "away". Will we go back, that is debatable. Slots do not pay well, a few credits help to keep you playing, very few and far between. Ohio government officials wake up and get some casinos in OHIO. You need our money and we will find some place to gamble.

Overall rating 
 
1.6
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Carol October 13, 2009

patron


Four of us, ages late 70's and an 88 yr. old, traveled by bus from Columbus, Oh to Wheeling with the idea of a fun time away from home. We have been there many times before. We were greeted by the Wheeling Casino greeter on the bus advising us that we would receive a $5.00 food coupon, (Buffet $5.95 for Monday) and that $20.00 (usually $15.00 given in cash) would be credited to our Player's card and we would need a PIN #, which we gave @ the Player's Card window. We were given an instruction card to use at the slot machines. No info given as to where we put in the PIN #, however I finally found it and then could not get it to work, so an employee came to help and then $20.00 was entered to be used in place of my cash.



Found out that you could not cash out and move to another machine if you were not having any luck. Any winnings could be cashed out but not the money that Wheeling gave you. All of the people in my party had to be helped in entering the PIN # and the amount of money to use in the machine. One lady forgot to use $10.00 and so that was lost as it cannot be carried to another day just like the coupons that come in the brochures. The buffet line was so long that we were over an hour and half getting into the buffet.



The food in the buffet is not what it used to be. The best buffet I have ever had has been @ the Argosy (now the Hollywood). Food good and lots of choices. The wait in the Player's card line was over a half hour. All of these changes took all of the enjoyment out of our day "away". Will we go back, that is debatable. Slots do not pay well, a few credits help to keep you playing, very few and far between. Ohio government officials wake up and get some casinos in OHIO. You need our money and we will find some place to gamble.

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June 21, 2009 I visited the Wheeling casino and won a small bit of money, $379.00 and change to be exact. I redeemed this amount at one of the machines available. By mistake, I took the change but left the cash in the machine which was picked up by the next person and turned in to security.



The security person, whom I will not name, called at 6:45 the 21st of June and informed me the money was turned in and I would receive it the next week. As of today, July 14, 2009 the money has not been returned to me. There were several names given to me concerning the return of the money, I have called them, left messages and no one has ever returned my calls. I want my money, but it seems as if I have been cheated and will never get it. Don't go to this casino and lose anything.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by JoAnn July 14, 2009

Lost Money Found - Not returned

June 21, 2009 I visited the Wheeling casino and won a small bit of money, $379.00 and change to be exact. I redeemed this amount at one of the machines available. By mistake, I took the change but left the cash in the machine which was picked up by the next person and turned in to security.



The security person, whom I will not name, called at 6:45 the 21st of June and informed me the money was turned in and I would receive it the next week. As of today, July 14, 2009 the money has not been returned to me. There were several names given to me concerning the return of the money, I have called them, left messages and no one has ever returned my calls. I want my money, but it seems as if I have been cheated and will never get it. Don't go to this casino and lose anything.

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I visited last Sunday (May 3). Prior to leaving, about 1:30 am, I entered the ladies rest room near the high-limit area and went into a stall. Suddenly there was someone banging on the door, screeching at me about how she was getting ready to clean that stall. I said I would be out in a minute. Went out, no one else in the restroom. As I was washing my hands the lady? came back into the restroom and started bitching about me using the restroom.



I pointed out that I did not see anyone else in the restroom when I entered and she was not in there when I came out. She keep shreaking so I walked out and went to the cage to speak to a manager. I got a cleaning crew manager who spoke with me then she spoke with her. I told the cleaning crew manager I expected an apology and when we approached her, she told both of us she was NOT apologizing. Spoke with a security manager who apologized and said she'd forward this on to someone else, I've called the casino 3 days trying to reach the casino manager, she never returns my call, sent her a fax, still no response. DO NOT VISIT THIS CASINO IF YOU HAVE ANY EXPECTATION OF CUSTOMER SERVICE. I'll go to Mountaineer or Detroit before I spend another dime here.

Overall rating 
 
1.3
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Alexis May 06, 2009

HARASSED BY THE CLEANING CREW


I visited last Sunday (May 3). Prior to leaving, about 1:30 am, I entered the ladies rest room near the high-limit area and went into a stall. Suddenly there was someone banging on the door, screeching at me about how she was getting ready to clean that stall. I said I would be out in a minute. Went out, no one else in the restroom. As I was washing my hands the lady? came back into the restroom and started bitching about me using the restroom.



I pointed out that I did not see anyone else in the restroom when I entered and she was not in there when I came out. She keep shreaking so I walked out and went to the cage to speak to a manager. I got a cleaning crew manager who spoke with me then she spoke with her. I told the cleaning crew manager I expected an apology and when we approached her, she told both of us she was NOT apologizing. Spoke with a security manager who apologized and said she'd forward this on to someone else, I've called the casino 3 days trying to reach the casino manager, she never returns my call, sent her a fax, still no response. DO NOT VISIT THIS CASINO IF YOU HAVE ANY EXPECTATION OF CUSTOMER SERVICE. I'll go to Mountaineer or Detroit before I spend another dime here.

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We go to Wheeling frequently and love it. Sometimes we win, sometimes lose but always get A LOT of play time - which makes it fun. Love the food, friendly staff. Worth the drive!
Overall rating 
 
4.3
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
5.0
Reviewed by J April 23, 2009

GREAT TIME

We go to Wheeling frequently and love it. Sometimes we win, sometimes lose but always get A LOT of play time - which makes it fun. Love the food, friendly staff. Worth the drive!

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My husband & I have had some good luck with winning at Wheeling. Had a few loses, also had a great host. Played for points to win a trip to Harrah’s in Las Vegas. My host called me March 2, 2009 and told me that i won the trip and $1,000. She said she would get all information on the trip and let us know something the following Friday.



We went down that Friday and she knew nothing. We went the following week and she still knew nothing. (we? also went on a Monday the first time to collect my $1,000 and a gentleman said i would have to go through my host.) I can understand that, so we said ok. But after three more times and my host knows nothing or the specifics about the trip to Harrah's.



First she says we have a year to take the trip. i won the $1,000. I told her that I would like to put that in a CD to gain some interest. She could give me a yes or no. Then she starts to say that we would get the money when I take the trip, but she still would have to check on it and all reservations with Harrah’s.



i played with my money to get these points.......lots of money.......i could have taken 5 trips and saveed lots of money......I think I have been conned into this just so Wheeling had players lose there money...this girl will not back down....my husband and I think that they gave this trip? for one person only, just for me to say no I won’t take the trip if it is only for one person. (that way they can give that trip to one of their friends or family members) I won the trip & money and i want my money.



That $1,000 is a drop in the bucket for what we spend there and their machines are tough to hit.? Something just isn’t right here. My host told me last week that she would get back to me this week and let me know something ...once again....today is friday the 20th ...2009....1:00pm and I have not heard anything from her as of yet. I give her one week from today and i will go public with this!



It will be televisesd on channel 4 and channel 2 news. Now don't you think this host would know all the specifics on this trip before they give the trip away? And other places give away a trip for two, not just one. Wheeling is jerking me around.



?

Overall rating 
 
3.0
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0
Reviewed by yvonneb2675 March 20, 2009

Geting the run around


My husband & I have had some good luck with winning at Wheeling. Had a few loses, also had a great host. Played for points to win a trip to Harrah’s in Las Vegas. My host called me March 2, 2009 and told me that i won the trip and $1,000. She said she would get all information on the trip and let us know something the following Friday.



We went down that Friday and she knew nothing. We went the following week and she still knew nothing. (we? also went on a Monday the first time to collect my $1,000 and a gentleman said i would have to go through my host.) I can understand that, so we said ok. But after three more times and my host knows nothing or the specifics about the trip to Harrah's.



First she says we have a year to take the trip. i won the $1,000. I told her that I would like to put that in a CD to gain some interest. She could give me a yes or no. Then she starts to say that we would get the money when I take the trip, but she still would have to check on it and all reservations with Harrah’s.



i played with my money to get these points.......lots of money.......i could have taken 5 trips and saveed lots of money......I think I have been conned into this just so Wheeling had players lose there money...this girl will not back down....my husband and I think that they gave this trip? for one person only, just for me to say no I won’t take the trip if it is only for one person. (that way they can give that trip to one of their friends or family members) I won the trip & money and i want my money.



That $1,000 is a drop in the bucket for what we spend there and their machines are tough to hit.? Something just isn’t right here. My host told me last week that she would get back to me this week and let me know something ...once again....today is friday the 20th ...2009....1:00pm and I have not heard anything from her as of yet. I give her one week from today and i will go public with this!



It will be televisesd on channel 4 and channel 2 news. Now don't you think this host would know all the specifics on this trip before they give the trip away? And other places give away a trip for two, not just one. Wheeling is jerking me around.



?

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The wife and I have been there on several occasions. Have won some and have lost some. If I can walk away with the amount of money I went in with I am still a winner. Anytime you gamble you always take a risk of losing. Rooms are comfortable. Love the buffet.
Overall rating 
 
4.0
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0
Reviewed by huff howard January 21, 2009

Always enjoy ourselves

The wife and I have been there on several occasions. Have won some and have lost some. If I can walk away with the amount of money I went in with I am still a winner. Anytime you gamble you always take a risk of losing. Rooms are comfortable. Love the buffet.

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The wife and I have been there on several occasions. Have won some and have lost some. If I can walk away with the amount of money I went in with I am still a winner. Anytime you gamble you always take a risk of losing. Rooms are comfortable. Love the buffet.
Overall rating 
 
4.0
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0
Reviewed by howard huff January 21, 2009

Always enjoy ourselves

The wife and I have been there on several occasions. Have won some and have lost some. If I can walk away with the amount of money I went in with I am still a winner. Anytime you gamble you always take a risk of losing. Rooms are comfortable. Love the buffet.

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Went here in September and had a blast. Wolf Run slots was great, I won $200 and my wife won $300. Played 18 nickels in a new slot machine and won $250. Couldn't wait to go back.



Well, we went back in October with $700 and lasted about 4 and 1/2 hours. Did not hit anything.



I think the casino is really neat looking with the waterfall and all. I can't judge this too well yet, but on the October visit it was the worst casino I was ever inside.



Atlantic City is still 7 hours away, so we have to go to these sub-level West Virginia and PA casinos. Probably should just save up and go to AC a couple times a year.



?

Overall rating 
 
2.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0
Reviewed by Scott Bishop November 22, 2008

Not sure about this one


Went here in September and had a blast. Wolf Run slots was great, I won $200 and my wife won $300. Played 18 nickels in a new slot machine and won $250. Couldn't wait to go back.



Well, we went back in October with $700 and lasted about 4 and 1/2 hours. Did not hit anything.



I think the casino is really neat looking with the waterfall and all. I can't judge this too well yet, but on the October visit it was the worst casino I was ever inside.



Atlantic City is still 7 hours away, so we have to go to these sub-level West Virginia and PA casinos. Probably should just save up and go to AC a couple times a year.



?

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This was my third trip there. My first two were good, but this most recent one was the best trip yet.



Went there last night (9/27/08). I played a marathon blackjack session for 8 hours. Got a buffet comped and a breakfast comped. The buffet was really good - food was very tasty, but the mashed potatoes were a little loose.



After leaving the tables, I decided to throw 20 into the slot machines. In 2 minutes, I was up $15, which was gas money for me to and from the casino. I left a happy man. Great service from the pit bosses and from the wait staff. Disappointing that you have to pay for drinks at the tables, though - but $3.50 isn't outrageous for a beer.



I look forward to going back.



?

Overall rating 
 
3.9
Slots 
 
3.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0
Reviewed by Steve September 28, 2008

I had a good time!


This was my third trip there. My first two were good, but this most recent one was the best trip yet.



Went there last night (9/27/08). I played a marathon blackjack session for 8 hours. Got a buffet comped and a breakfast comped. The buffet was really good - food was very tasty, but the mashed potatoes were a little loose.



After leaving the tables, I decided to throw 20 into the slot machines. In 2 minutes, I was up $15, which was gas money for me to and from the casino. I left a happy man. Great service from the pit bosses and from the wait staff. Disappointing that you have to pay for drinks at the tables, though - but $3.50 isn't outrageous for a beer.



I look forward to going back.



?

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Real joke here. No tables, only machines that dont pay off. Geared to rip off the old people that they bus in.



Been here a few times, and have never seen a hit bigger than $240, and have seen people drop thousands in the 5 dollar area. Save your money!!!
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by jacizzi January 01, 2006

jacizzi

Real joke here. No tables, only machines that dont pay off. Geared to rip off the old people that they bus in.



Been here a few times, and have never seen a hit bigger than $240, and have seen people drop thousands in the 5 dollar area. Save your money!!!

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There is no "Texas Tea" video slot machine at this place. If it is your favorite slot game then do not go there to play.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Texas Tea January 01, 2006

No oil drilling game!

There is no "Texas Tea" video slot machine at this place. If it is your favorite slot game then do not go there to play.

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I live near this gaming center, it is nice but payouts on the machines seem to be streaky and all come at one time. Keep your eye on the cashout lines to see when thay are hitting.



Ninety percent of the machines use the printed ticket payout system. I seem to lose more often than I win here but food at the buffet is great and comps are pretty good.



Table gaming was just passed in WV and for all racetracks that have machines. Table gaming is supposed to be up and running by Labor Day 2007.



I would call first if you are planning to visit before October 2007 to see if table games are up and running yet if that is your interest.
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
Reviewed by Bob G January 01, 2006

Bob G

I live near this gaming center, it is nice but payouts on the machines seem to be streaky and all come at one time. Keep your eye on the cashout lines to see when thay are hitting.



Ninety percent of the machines use the printed ticket payout system. I seem to lose more often than I win here but food at the buffet is great and comps are pretty good.



Table gaming was just passed in WV and for all racetracks that have machines. Table gaming is supposed to be up and running by Labor Day 2007.



I would call first if you are planning to visit before October 2007 to see if table games are up and running yet if that is your interest.

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When it first opened, one could hit a nice payout occasionally. Now, there are just little hits like pennies to $50 IF you are lucky.



Wheeling Downs is going to have to loosen up if they expect to compete with the new PA casinos.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by KayG January 01, 2006

KayG

When it first opened, one could hit a nice payout occasionally. Now, there are just little hits like pennies to $50 IF you are lucky.



Wheeling Downs is going to have to loosen up if they expect to compete with the new PA casinos.

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Wheeling Island now has the poker table games (hold-em, 7 card stud, high - low Omaha and others) up and running, the rest of the table games are not playing as of yet.



They are supposed to start Nov 1st, 2007. Check their website or call first if coming to play other table games.



One note here, there are only ten (10) card tables at this location to play cards, so there may be a waiting period to get a seat to play.
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
Reviewed by Bob G January 01, 2006

Poker tables up and running

Wheeling Island now has the poker table games (hold-em, 7 card stud, high - low Omaha and others) up and running, the rest of the table games are not playing as of yet.



They are supposed to start Nov 1st, 2007. Check their website or call first if coming to play other table games.



One note here, there are only ten (10) card tables at this location to play cards, so there may be a waiting period to get a seat to play.

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