Finding and Using a Casino Host

By Jean Scott

For the dollar machine player, and in many casinos even for the frequent and/or heavy quarter player, using a casino host system will let them reap more comps than just tapping into slot club benefits or depending on mail offers.   However, I have had more people tell me that they have played in casinos for years, have never seen a host, and wouldn’t know if they fell over one in the aisle!

Even if you’ve seen hosts in action and used one on occasion, you still might not be quite sure where you fit in a particular casino’s system. So if you’re planning on staying or playing in a casino, you can talk to a host ANY TIME just to inquire about the requirements, even on the phone before you step inside the casino. Simply call the casino’s toll-free number and ask to be connected to a slot host.

What if you’re in a casino, have played awhile, and wonder if you’ve played enough for any kind of a comp? How do you hook up with a host at this time? One thing you can do is to go to the slot club desk and ask to speak to a host; usually one can be paged and will meet you right there at the booth. Some larger casinos have a host office somewhere in the casino (sometimes called a VIP office although any level of player could get information there) where you can merely walk in and you will either find a host on duty or a clerk will find you one to talk to.

However, the best way, in my opinion, is to stay at your machine and tell a slot attendant you would like to speak to a host as soon as possible. They are able to get the host your message by relaying it to a supervisor or by using their radio.  Having a host meet you at your machine has several advantages.  First, hosts are often very busy and can’t always respond to pages immediately – so you can continue playing during a possibly long wait time. 

Second, if a host sees you actually playing, she may write you an immediate comp based on the level of the machine you are playing, without bothering to go to a computer to check your past play record.  This is why I suggest that when you are meeting a new host at a machine, you do so when you are playing at the highest denomination you ever choose in that casino. 

Don’t try to pull a fast one here and play for several hours on quarters and then move to a $5 machine and slow-play until the host arrives; you will get nothing but a “hustler” reputation when she does check the computer.  However, if you have been switching back and forth between quarter and dollar play, then ask for a comp while you are playing a dollar machine.  This may score you a higher-level comp, i.e., a meal for two in a better restaurant instead of the buffet or perhaps expensive show tickets.  For room comp requests, a host will almost always check first your past play record on the computer.

Another advantage is that in many casinos, some types of comps are available only through a host, i.e., show tickets or limo transportation.  Also, getting comps through a host often does not decrease your slot club benefits or your direct-mail offers. So learning your way around the host system can make the whole casino comp system more flexible for you.

Jean Scott is one of the country’s most renowned and successful gamblers and has appeared on many TV shows, including 48 Hours, where Dan Rather gave her the nickname of Queen of Comps. Her first book, The Frugal Gambler, has been a best-seller for nine years. She also wrote a sequel, More Frugal Gambling, and a tax guide for gamblers. She provides a complete resource package for video poker players, from beginners to the experienced: the Frugal VP software program which goes with her new book, Frugal Video Poker, and the must-have Frugal Video Poker Scouting Guide. Her Web site is www.queenofcomps.com

American Casino Guide