Horseshoe Casino Hotel - Bossier City

 
3.3 (9)
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Horseshoe Casino Hotel - Bossier City

Details

Address
711 Horseshoe Boulevard
City
Bossier City
State
Louisiana
Zip Code
71111
Country
United States
Phone
(318) 742-0711

Toll-Free Number: (800) 895-0711
Rooms: 606 Price Range: $89-$329
Restaurants: 5
Buffets: B- $16.99 (Sat/Sun) L- $16.99/$24.99 (Fri)D- $21.99/$26.99 (Fri)
Casino Size: 28,095 Square Feet
Games Offered: Blackjack, Craps, Roulette, Slots, Video Poker, Mini-Baccarat, Three Card Poker, Mississippi Stud, Four Card Poker, Let It Ride, Mississippi Stud, Poker
Overnight RV Parking: Free/RV Dump: No
Special Features: 2,930-passenger paddle wheeler on the Red River. 100x odds on craps.

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User reviews

9 reviews

 
(1)
 
(2)
 
(4)
 
(2)
1 star
 
(0)
Overall rating 
 
3.3
Slots 
 
2.9  (9)
Table Games 
 
3.5  (9)
Customer Service 
 
3.2  (9)
Player's Club 
 
3.3  (9)
Gaming Atmosphere 
 
3.0  (9)
Amenities or Hotel 
 
3.7  (9)
Food & Drink 
 
3.3  (9)
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Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Worst customer service and cleanliness is below pa
(Updated: March 19, 2017)
Overall rating 
 
1.7
Slots 
 
4.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a bitch and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had TWO free buffet from our rewards cards so didn't need your 25$ buffet certificate if you really wanted to make it up it wasn't just one plate you all took back from room service it was 5 as there were 5 of us me and my husband and three kids. 20$ slot play no thank you we play black jack! Oh and 2hour extended stay. (Mind you this whole accurance was at least 3 hours) cause you all did in fact throw my husband out hotel. If this is how you repay your customers you should have not came at all knocking at our door THE NEXT DAY!! Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid.

C
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Not to my liking anymore
(Updated: June 02, 2012)
Overall rating 
 
2.3
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0

Since their cut backs we move to the El, won't play there.

J
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Hmmmm!!!!!
(Updated: October 15, 2011)
Overall rating 
 
2.6
Slots 
 
2.0
Table Games 
 
4.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

Don't let my ratings discourage you... I have only been to the Horseshoe one time in my life and the experience was not all that great. The first impression of this place was like... a shotgun wedding, being forced to do something you didn't wanna do, lol.

Anyways, here goes... I walked in and it was crowded like crazy... I assumed there was a show going on, but there wasn't anything. The slots were horrible and grimey, i'll just count that because it was a busy night. I didn't enjoy any of this honestly, but i only went on one trip to Lousiana... it wasn't my idea of fun.

BB
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Horseshoe for about 1 hour
(Updated: July 06, 2011)
Overall rating 
 
3.4
Slots 
 
1.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
1.0

I just wanted to add a review tho I was only there for an hour. I didn't have time to play much but I did spend 1 hour in the Poker room after getting my Player's card. I got my Players Card and automatically got 2 free buffets which I thought was "VERY COOL" as the El Dorado gave me a card and I got nothing from them. The Poker room though small was very well run. I was greeted and seated almost immediately. It was Tuesday night which was Military Appreciation Night so I gave them My ID and they gave me a gift and told me when I ordered food to let them know and they would take care of me. The Only problem I was informed of was the Food to Poker room service. I was told the Food came from the Hotel and therefore the Hotel people were taken care of 1st and the other people( Gamblers ) were at the end of the line. The guy beside me @ the poker table ordered a sandwich 2 hours ago and was still waiting he said. I was dealt a couple of Good Hands and won a few $$ @ the $1/$3 No Limit Hold 'em and it was time to go.
The ladies were coming by often for drinks. I didn't play any other games so I can't rate them. I did like the Horseshoe Poker room Better than the El Dorado so When I return to Bossier City I will probably stop here first.

W
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great night in Bossier
Overall rating 
 
4.0
Slots 
 
3.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0

4/8/2010 - we stopped at the horseshoe on a trip to NOLA. Thursday night was busy but not over crowded. Only played craps but that was plenty. Two tables were open and full, $5 min, 100X odds!!! & triple 12 field. perfect layout. We started with $300 and walked away with $1400 in about 3 hrs due mostly to a monster roll by a quiet man in a suit that held the dice for 30min+. Others left with $5K+ all by placing huge odds bets. The table was surprisingly quiet and the crew wasn't overly helpful but the win made it a blast. Drink service was good. The hotel rooms were huge, clean, and fantastic for the price. I plan on stopping at the horseshoe again. Didn't play slots or anything else, but they had a large video roulette station which looked interesting.

N
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