Toll free Number: (888) 771-4386
Rooms: 400 Price Range: $179-$249
Suites: 20 Price Range: $359-$499
Casino Size: 75,000 Square Feet
Games Offered: Blackjack, Craps, Roulette, Poker, Baccarat, Mini-Baccarat, Big Six Wheel, Pai-Gow Poker, Caribbean Stud Poker, Three-Card Poker and Let it Ride.
Special Features: Starbucks coffeehouse.
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Greektown Casino's Poker Room has it all wrong. Their customer service reps make you feel like you are an interruption to their time, consistently showing a lack of interest in your being there. They also add an extra step between paying for chips and receiving them that no other casino in MI has-why? Who knows, but it isn't to make you feel like they want your business. Oh, and if you need to use the bathroom, better hope noone else does cuz 1 stall & 1 urinal for a poker room full of guys is all they have. And if you arrive any less than 15 minutes prior to a tournament, they'd rather turn you away than take your money and let you play. Add to these things that you have to get your parking validated or pay up, the terrible food in the poker room and at the casino deli, and the utter refusals to provide inflrmation on tournament blind levels and you have an all around terrible experience. Don't waste your time here to play poker, and don't plan on getting decent food or friendly service.
I am from Detroit and was coming to town for a family vacation, I booked with greektown for their experience specificity to show my wife from out of town a good time. We spent over $300 for a room. The room did not have a working thermostat that we tried to call the front desk about FIVE TIMES, and they never answered (even when I tried calling from my cell phone and not my $300+ room) at check out I expressed my disappointment to Joseph who seemed ill equipped to deal with any complaint since he didn't even ask how my stay was. After I told him about room 2917 having a broken air conditioner on the 29th floor when it was 85 degrees and humid at night with NO ANSWER at the desk he gave me a card For Natalie the supervisor and said to call her, who has not returned my phone call STILL. I would NEVER RECOMMEND greektown casino EVER... An issue like the room temperature I can understand but with no concern/follow up or customer service solution after spending OVER $300 for ONE NIGHT... I find it completely unacceptable.