Motor City Casino & Hotel

 
2.6 (12)
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Motor City Casino & Hotel

Details

Address
2901 Grand River Avenue
City
Detroit
State
Michigan
Zip Code
48201
Country
United States
Phone
(313) 237-7711

Toll-Free Number: (866) 752-9622
Rooms: 359 Price Range: $179-$259
Suites: 41 Price Range: $439-$799
Restaurants: 4
Buffets: B-$14.00 (Sat/Sun) L-$23.00
D-$28.00/$49.00 (Mon)
Casino Size: 75,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Baccarat, Mini-Baccarat, Caribbean Stud Poker, Three-card Poker, Pai Gow Poker, Let it Ride, Big 6 Wheel, Spanish 21, Mississippi Stud and Casino War, Poker, Ultimate Texas Hold’em

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Overnight RV Parking: Free/RV Dump: No

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User reviews

12 reviews

 
(1)
 
(1)
 
(3)
 
(7)
1 star
 
(0)
Overall rating 
 
2.6
 
2.7  (12)
 
2.3  (11)
 
2.3  (12)
 
2.7  (12)
 
2.3  (12)
 
2.9  (12)
 
2.9  (12)
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Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Tight slots horrible casino

Go to MGM or greektown you'll have a better chance at having fun and possibly winning money because this place is horrible the machines are so tight your lucky if you get a bonus and win anything

Was this review helpful to you? 
(Updated: January 09, 2015)
Overall rating 
 
2.4
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0

Keep Driving on to MGM

Not much to say, and not impressed!! Lame casino, Boring and Tight Slots. The buffette is pretty good tho, just not good gaming

Was this review helpful to you? 
(Updated: November 12, 2014)
Overall rating 
 
4.7
Slots 
 
5.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

Great Casino

Best place to go in the city.

Was this review helpful to you? 
(Updated: December 19, 2013)
Overall rating 
 
2.0
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
2.0

Horrible service everywhere

First my rating above is for amenities the spa was great and for food and drink iridescence is a 5 but every other bar was a negative score if possible.

I come from the service industry and I always give people the benefit of doubt, I never write reviews but this was a must. I took my husband here for a surprise for his birthday so as you can imagine I was expecting decent service. Being originally from down the street from Detroit and now living in Vegas, I wanted to find a place we would enjoy and later I can recommend to friends and family.... Well I know I will always tell people how horrible this place is. From check in, I assumed I may get a hard time because my cc are not in my married name yet but instead of being polite and asking for another source of payment, the 12 year old behind the counter rolled her eyes at me and shouted out we can't accept this. Right then I had a bad feeling but being from the service industry and having experience managing I knew that some people have bad days. WRONG... We then tried to go to our room and was rudely asked by security to check our key card but not anyone else around us who just checked in. Later my friends were surprising my husband with cupcakes and they wouldn't let them bring it into the casino so I told them to just take them to the room. Security at the room would not let them bring them up either and they waiting 30 mins for a front desk manager who still didn't come but I went down and grabbed the cupcakes while the jerk at security was busy. Fast forward (good parts I will list below) we went to strut (center bar) I believe it was called and we waited 30 mins for a server which was fine but then really didn't see her again so we had to order from the bar. My husband went with friends to gamble at the tables and he said the dealer was awful and very rude for the first hour they were sitting there because he thought they were inexperienced guys that didn't tip nor knew how to play blackjack. Once he realized they did know how and tipped well he wasn't rude but wasn't very nice either. He also said the cocktail server barely came around and since they charge for drinks there you would think they would come around more often to make money. Then we went to something matics where we waited well over an hour for a cocktail while being passed over and over as we were sitting at bar) Instead of apologizing the bartender said they were really busy, however, they were only busy talking to each other and skipping over us girls which looked like on purpose. I spoke to the beverage manager she goes well this is Detroit not Vegas. She was awful and rude and I don't want our friends and family to visit Detroit and think it is terrible like out of towners think it is. It is beautiful but this place is the downgrade of the city. Even staying on the streets of Detroit would be better and have more polite people than this place. 3 good things: housekeeper was friendly, iridescence is an amazing restaurant and I would definitely recommend it and I may even go back. The prob is its on top of the hotel so you have to get through security to go to it. And finally Harvey from security is an amazing guy.

Was this review helpful to you? 
(Updated: March 05, 2012)
Overall rating 
 
3.7
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0

motor blown

the beverage stations are disgusting ! you will always leave your shoes behind after getting a drink. (sticky floors) and the coffee is stronger than motor oil. scalding temps. food is pretty good in some areas and the name says it all in the "pit stop". slots are fun but the return pay is low and whats up with people saving seats for each other and the ones that are broke just sit there?? and there is no longer a night club. I see alot of overcrowding going on at mgm and less people here. I give IREIDESENCE A 5 STAR but low star on pitstop. grand river deli has some new servers in which i can remember by name. she is SO polite everytime I come there and the cooks are nice also ! I think cigarette price should come down from 10.00 a pack !

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