Empire City Casino

Hot
 
1.6 (86)
7564   0   1   0   0   0
Write Review
Empire City Casino

Details

Address
810 Yonkers Avenue
City
Yonkers
State
New York
Zip Code
10704
Country
United States
Phone
(914) 968-4200

Restaurants: 3
Valet: $15
Games Offered: Only Video Gaming Machines, similar to slot machines
Special Features: Year-round live harness racing Mon/Tue/Thu-Sat evenings. Daily simulcasting of thoroughbred and harness racing. Electronic versions of roulette, craps, sic bo and baccarat.

Try an online casino for FREE. We have over 15 No Deposit Bonus Codes. No credit card needed, just sign up and start playing!

Map

Swap Start/End

User reviews

86 reviews

5 stars
 
(0)
 
(3)
 
(13)
 
(21)
 
(49)
Overall rating 
 
1.6
Slots 
 
1.7  (86)
Table Games 
 
1.3  (62)
Customer Service 
 
1.6  (86)
Player's Club 
 
1.6  (86)
Gaming Atmosphere 
 
2.0  (86)
Amenities or Hotel 
 
1.3  (54)
Food & Drink 
 
1.9  (86)
View all reviews View most helpful
Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
If you want to get treated like crap go
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

They don’t check machines and when you have a problem your lucky if you can get someone under 20 min. Today I went to Yonkers to get my free play I had my nieces and sisters cards I usually take and play so they don’t lose points and when they do go they can get something, I went to check if they had any promotions and when I turned around there was 2 coos then the 2 turned into 6 all for me checking cards meanwhile everyone takes a bunch and r3deams vouchers just last week a women in front of me had 6 cards and redeemed allot in vouchers the woman before me had 3 cards . Yonkers is a joke 6 cops for looking at cards on a machine that does not print vouchers but when there is a problem no one is around. Don’t waste your time travel to a real casino where they know how to treat people

P
Comments (0) | Was this review helpful to you? 0 0
horrendous
(Updated: December 05, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

one word= horrendous

S
Comments (0) | Was this review helpful to you? 1 0
Overall Review
(Updated: February 01, 2017)
Overall rating 
 
2.4
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Overall Empire City Casino (Racino), has a wide variety of slot machines (they are called video lottery terminals in New York State). Valet staff is very friendly and cars are usually retrieved in a timely manner even on busy nights. Customer service is below average in comparison to other casinos I've been too. Cage staff & Promotions booth personnel could be friendlier. If it's a busy night and you have a slot machine issue i.e. defect or ticket stuck in machine you could be waiting for some time even after pressing the service button. The player's club lines sometimes can be long, and they don't always have a sufficient amount of personnel to handle the amount of customers in a timely fashion. Promotional kiosks are often without paper or defective. Staff generally does a good job at keeping the place clean from what I've seen. Limited food selection (3 restaurants & food court). Avoid the food court, it is mostly low quality food ranging from fast food - pizza, fried chicken & fries, Chinese, etc. 

R
Comments (3) | Was this review helpful to you? 3 1
Scam
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Players beware, you get ripped off in the name of education.

N
Comments (0) | Was this review helpful to you? 4 2
Fun, depending on your standards
(Updated: September 22, 2016)
Overall rating 
 
3.5
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

I've noticed many comments bad-mouthing this casino.  If you're comparing this to Las Vegas, then yes Empire is sub-par, but I'm a casual gambler and frankly I've had a blast here.  I've gone twice and the most recent time I was quite successful, with most of my fortune coming from the Family Guy game.  Also, being in New York it's one of a few in this country open to 18-20 year olds.  Security does their job, and a day trip here can be an interesting escape from the big apple.  One thing I wish were different is the minimum bets for table games; roulette is $10 while blackjack is $15, this can be discouraging for responsible gamblers who set a limit for how much they will spend before they leave.  While I like EC, Resorts World is better because it has more food choices and is more convenient (although both can be reached without a car) and less disorienting.  The first time at EC I lost my sense of direction; probably they make it that way as a temptation.

IA
Comments (0) | Was this review helpful to you? 0 4
View all user reviews
 

American Casino Guide