Del Lago Resort & Casino

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2.2 (6)
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Del Lago Resort & Casino

Details

Address
1101 Ridge Road
City
Waterloo
State
New York
Zip Code
13165
Country
USA
Phone
(315) 946-1777

Rooms: 205 Rates: $119 - $229
Casino Size: 94,000 Square Feet
Restaurants: 8
Buffets: B- $13.99 L- $17.99 D- $22.99
Games Offered: Slots, Video Poker, Blackjack, Poker, Roulette, Craps
Special Features: Buffet discount for players club members.

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User reviews

6 reviews

5 stars
 
(0)
4 stars
 
(0)
 
(3)
 
(1)
 
(2)
Overall rating 
 
2.2
 
1.7  (6)
 
2.3  (3)
 
1.8  (6)
 
1.7  (6)
 
2.5  (6)
 
2.3  (3)
 
2.7  (6)
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Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
(Updated: July 10, 2017)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

All spark, no fire

I've been a few times since their opening (Feb 2017). Now I will only go to burn free play only if I am on my way going somewhere else. First, the good. You can order drinks from any slot machine. When it's busy, it might take a long time to get your drink (once it took them 30 minutes to get mine). The bathrooms are clean. The buffet is passable. Now, the bad. Promotions. Promotions are poorly communicated, with only minimal information about them available on their website. A few times I was misled by one of their promotions due to either the lack of detail, or misleading information. Perhaps they don't have an experienced person in charge of promotions yet, but they really need to start doing them correctly if they want to compete well. Free play. Their freeplay offering to me is about half that of their biggest competitor. It's simply not worth the drive (why I will only play there if I am on my way going somewhere else). Slot Payouts. Their payout percentage is publicly available on the NY State Gaming Commission website. As of writing this review, they are the second lowest in the state among state regulated casinos. This also is reflected by my own experience going there. Rarely have I been able to escape losing whatever money I've brought with me. Everyone's experience in this regard will vary... sometimes you may get lucky. But the odds are always stacked against you (it's how casinos make money). Having the second lowest payout in the state is a bit shameful considering the tax break they received from the governor. The fun. In sum, there isn't much. No dance club, as far as I know. One music venue, which many people have reported have very poor acoustics. The hotel just opened up, but why would you stay there? It's puzzling. Conclusion: It almost seems as if the casino were thrown together as a rush job without adequate expertise overseeing it's success. Perhaps in time, these issues will be corrected and this place will feel more like a real casino. Right now, it does not.

Was this review helpful to you? 
(Updated: March 30, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Table Games

Table games are a joke...Dealers and Floor personnel have no idea of how to do the basics of their job. Did these Dealers even go to training ? Will it get better or do we have to worry about every bet placed ? There should be a law against dealers being permitted to work unless they pass a test. Where is the State of NY and how are we as players being protected. Another Casino opens and only worries about revenue and forgets about service. 

Was this review helpful to you? 
(Updated: March 02, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Poor Payout, Broken machines, Unqualified Staff

This place is the pits. I've been waiting got this to open for a while now, been in there 3 times - each time same story - horrible - very disappointed. Not ready for prime time and a MAJOR suck of cash. First, the banks of machines are too close, so the chairs in the isle's prevent easy walk through. Its a cluster. Secondly - lots of broken machines. Yeah, hit that service light and see how long it takes for somebody to arrive. 25 minutes or more just to get my damn slip out. They are all trainees walking around (in three's) because they do not know how to handle issues independently. The parking lot is like a free-for all. People walking all over the place. Few available spots because construction equipment is taking up a lot of space. Just a matter of time before somebody gets hit. Cars pulling off the side dropping people off, no way to get around them, very poor roadway design. So when you cash out your ticket in a machine, it give you your bills - but gives you another slip for the coins. So you either take that ticket to the booth (LONG LINES!) or play it in a machine or sh1t-can it. Talk about being scalped.... I would not recommend this place to anybody. Not ready for prime time. And really not fun when all you do is lose. 

Was this review helpful to you? 
(Updated: February 01, 2017)
Overall rating 
 
2.5
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
5.0

What A Joke

Just came back from a "soft opening at Lago" If this is how they are going the let the slots play ,STAY AWAY. we lost our AZZ there,to the tune of $2500 in 5 hrs, I thought turning Stone was bad,but for a new casino opening,Absolutedly poison,Lost us,we will still continue going to Turning Stone, At least you can play before the house takes your money

Was this review helpful to you? 
(Updated: December 25, 2016)
Overall rating 
 
3.0
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

Bingo

I was not interested in ratings,wanted to know if you'll be featuring bingo in the future? 

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