Resorts World Casino New York CityHot
Toll-Free Number: (888) 888-8801
Valet: $15/$20 (Friday-Sunday)
Restaurants: RW Prime Steakhouse and a 6-outlet food court
Games Offered: Over 5,500 games including electronic blackjack, craps, roulette, baccarat, Three-Card Poker and more. Video Gaming Machines, similar to slot machines.
Special Features: Live thoroughbred racing during season. Daily simulcasting of thoroughbred racing. Electronic versions of blackjack, craps, roulette and SicBo.
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To all of the players but most especially high rollers and other whales, gamble there at your own risk. As of right now, I just found a more generous casino. But first I will give you the rundown what perks I got during my time there. I got vouchers at RW Prime, RW Retail Shops, Bar 360/Liberty Bar and RW Food Court. But guess what? I spent at least tens of thousands of dollars to get these things. So please go to a more generous casino and not make the same mistake I made.
General customer service is good, but it's management that often has the nasty, condescending attitude towards you if you experience a problem. The shuttle buses to the casino are a joke. People wait 2-3 hours to be picked up by a bus that's supposed to run every hour. We are constantly calling customer service on this. Avoid Broadway Junction. The buses from the casino to Jamaica run so infrequently, and we were told is because the Flushing and Chinatown clients spend more money. The casino is a stones throw from Jamaica.
Some people who come there are just tacky. They are aggressive and if they want your seat they will stare you down until you leave, sit next to you and watch you play, etc. The food court is okay but a bit limited and too expensive.
Save your money. Go elsewhere.
Worst place every i went and my ticket printed out the i went to another machine when i but my ticket in it never registered with the machine i called for service which took a almost an hour for them to come then when the manager came they check my machine they tell me they cant find my ticket but they can see it in the system they end up running the camera back then tell me they see me but it in but a scamer was behind me & took my ticket which i was the only one at the machine then they tell me they cant help me all they can do is call security & they was rude so i lose my money and they dont care they know it's ppl scaming the machine and they just let it go on they wouldn't even give me my money back they was took from me out there machine i hate this place that would of never happened to me if i went to AC