Resorts World Casino New York City

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1.6 (33)
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Resorts World Casino New York City

Details

Address
110-00 Rockaway Boulevard
City
Jamaica
State
New York
Zip Code
11420
Country
United States
Phone
(718) 641-4700

Toll-Free Number: (888) 888-8801
Valet: $15/$20 (Friday-Sunday)
Restaurants: RW Prime Steakhouse and a 6-outlet food court
Games Offered: Over 5,500 games including electronic blackjack, craps, roulette, baccarat, Three-Card Poker and more. Video Gaming Machines, similar to slot machines.
Special Features: Live thoroughbred racing during season. Daily simulcasting of thoroughbred racing. Electronic versions of blackjack, craps, roulette and SicBo.

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User reviews

33 reviews

5 stars
 
(0)
 
(2)
 
(4)
 
(9)
 
(18)
Overall rating 
 
1.6
Slots 
 
1.5  (33)
Table Games 
 
1.4  (23)
Customer Service 
 
1.6  (33)
Player's Club 
 
1.4  (33)
Gaming Atmosphere 
 
2.1  (33)
Amenities or Hotel 
 
1.2  (22)
Food & Drink 
 
2.2  (32)
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Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Casi
(Updated: September 06, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

The most horrible place. Vagrants. Filthy. Broken machines. Slow response to service light. Torn up seats that rip your clothes. No waitresses. Rude employees. No absolutely no payouts. Do not go there. 

C
Comments (0) | Was this review helpful to you? 2 1
I thought I saw a rat
(Updated: March 26, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

I thought I saw a rat out of the side of my eyes while i sat and eat. You can't win as the games are set to New York Lottery system which is like 1 in evry 10,000 and if you win it is not much because all machines are set randomly for you to lose. I saw a woman jumo someone that played on her machine as she had two.. I hold my bag tight because homeless people, gangs and pickpockets hang around you and beg for money..It is not safe and the stop on the train is a stop where you are waiting to be mugged, robbed or raped...Folks,,,me, friends and family have tried this place...save your money...it is also set up in the black neighborhoods to make us even more poverty stricken as you only need to look around everyone is broke or look sad from losing...if you win it is money you previously lost...Save your time and go to the movies and to dinner...you won't win here...Think about it...they are the highest grossing casino in the country but why come to New York and in a black neighborhood to suck the poorer people's money...this is a sad and depressing and unclean and unsafe place.

K
Comments (1) | Was this review helpful to you? 7 4
Whale Here But Stay Away From There
Overall rating 
 
1.5
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
4.0

To all of the players but most especially high rollers and other whales, gamble there at your own risk. As of right now, I just found a more generous casino. But first I will give you the rundown what perks I got during my time there. I got vouchers at RW Prime, RW Retail Shops, Bar 360/Liberty Bar and RW Food Court. But guess what? I spent at least tens of thousands of dollars to get these things. So please go to a more generous casino and not make the same mistake I made.

G
Comments (0) | Was this review helpful to you? 1 0
Run for the hills
(Updated: June 30, 2016)
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

In a nutshell, the machines do NOT pay out the way they did when they first opened.Some machines are programed to just suck hundreds from you,non stop. It honestly looks like the machines will only pay so much to so many people at particular time's of day. AND we have had at least two incidences where the machines were paying well, and all of a sudden there's a"fire alarm" that lasted about two hours. Why is it that the firemen came but never went inside? Of course, the machines were no longer hitting once they let everyone back in. 
 General customer service is good, but it's management that often has the nasty, condescending attitude towards you if you experience a problem.  The shuttle buses to the casino are a joke. People wait 2-3 hours to be picked up by a bus that's supposed to run every hour. We are constantly calling customer service on this. Avoid Broadway Junction. The buses from the casino to Jamaica run so infrequently, and we were told is because the Flushing and Chinatown clients spend more money. The casino is a stones throw from Jamaica. 
Some people who come there are just tacky. They are aggressive and if they want your seat they will stare you down until you leave, sit next to you and watch you play, etc. The food court is okay but a bit limited and too expensive. 
Save your money. Go elsewhere. 

R
Comments (0) | Was this review helpful to you? 6 1
scamming worst place ever
(Updated: October 30, 2015)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Worst place every i went and my ticket printed out the i went to another machine when i but my ticket in it never registered with the machine i called for service which took a almost an hour for them to come then when the manager came they check my machine they tell me they cant find my ticket but they can see it in the system they end up running the camera back then tell me they see me but it in but a scamer was behind me & took my ticket which i was the only one at the machine then they tell me they cant help me all they can do is call security & they was rude so i lose my money and they dont care they know it's ppl scaming the machine and they just let it go on they wouldn't even give me my money back they was took from me out there machine i hate this place that would of never happened to me if i went to AC

B
Comments (0) | Was this review helpful to you? 9 0
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