Seneca Niagara Hotel and Casino

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2.8 (28)
8348   0   7   0   0   0
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Seneca Niagara Hotel and Casino

Details

Address
310 Fourth Street
City
Niagara Falls
State
New York
Zip Code
14303
Country
United States
Phone
(716) 299-1100

Toll-Free Number: (877) 873-6322
Rooms: 574 Price Range: $139-$265
Suites: 30 Price Range: $239-$305
Restaurants: 4 Liquor: Yes
Valet Park: Free
Buffets: B- $13.00 (Saturday/Sunday) L- $17.00
D- $22.00/$31.00 (Tuesday)/$26.00 (Saturday/Sunday)
Games Offered: Slots, Video Poker, Craps, Roulette, Caribbean Stud Poker, Spanish 21, Mini-Baccarat, Poker, Pai Gow Poker, Three Card Poker, Let It Ride, Four Card Poker, Keno, Mississippi Stud, Big Six Wheel
Overnight RV Parking: No
Special Features: Buffet discount for slot club members.

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User reviews

28 reviews

 
(2)
 
(10)
 
(4)
 
(8)
 
(4)
Overall rating 
 
2.8
Slots 
 
2.5  (28)
Table Games 
 
2.5  (27)
Customer Service 
 
2.9  (28)
Player's Club 
 
2.5  (28)
Gaming Atmosphere 
 
3.0  (28)
Amenities or Hotel 
 
3.3  (28)
Food & Drink 
 
3.1  (28)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
They could care less about you.......
Overall rating 
 
1.9
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

Hotel is very outdated rooms have original carpeting gross to walk on. Heater in our room didn't work properly set it on 68 at night still was very hot in our room, TV is very outdated can't plug in a game the hdmi plugs way on back and TV is glued to dresser on a swivel that doesn't turn very much. Hotel should not be 4 diamond 3 is more correct. Food is the very best in the steakhouse and Italain restaurant cafe and hamburger place not so good chicken wings are precooked then fried again so have an awful aftertaste, breakfast was very very greasy bacon that sat in a pan and was not hot. The coffee in the cafe is terrible and on the gaming floor is just as bad. Service on the gaming floor is horrible most of the time I played at the same machine for over 2hrs and left to walk to the bar to get a bottle of water. Spent alot of time and money there, have a gold card but could not get a noon check out because we didn't have black cards. The lowest cards are blue.

L
Comments (0) | Was this review helpful to you? 2 0
Gambling is set for Losing
(Updated: November 28, 2017)
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
5.0

Seneca Niagara Casino, Buffalo Downtown Casino, & Allegheny Casino are set up for taking in Revenue & let no one to win ?. It’s a trap! Alcoholic Anonymous set their convention there to make everyone drunk & stupid. Las Vegas “Wynn” Casino is numero uno to make customers happy.

SY
Comments (0) | Was this review helpful to you? 3 1
Ghetto casino.
(Updated: November 28, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Where do... I start ugh..... This casino is a joke! Cheap! Never.... win never .... Ghetto! Horrible customer service, players club and shops offer low budget items, restaurants are ok. I have been to Indian casinos all over the country and they are beautiful. .. lose slots, tons of points for players club, all designer items from Lacoste to Gucci , private high limit slot areas, top shelf liquor FREE!! Customer service top noch, comps non stop , food from top chefs. Coming to Seneca Niagara you feel like your in a time warp the staff have no personally, act like your bothering them, then... oh let's talk about the drink servers if your lucky you may find one every hour and if you don't you head to the bar to buy your own drinks and pay.. but after not seeing a server for an hour you don't mind you just want your drink OH.. but wait that's right you are ONLY ALLOWED 1 Drink to take with you. A ha ha ha.. oh never in my life this place is a joke ... and they think a big designer brand is MK lol.. This casino and the help are like a bunch of back woods hicks who look at you like huh??? Do yourself a favor go.... out of nys area and see what real casinos offer, how much you'll win..... and how exciting it is. If I could give zero stars I would. Worst Indian casino in all of the usa. 

J
Comments (0) | Was this review helpful to you? 9 1
Senecas forgot the players...
(Updated: October 30, 2016)
Overall rating 
 
2.7
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

I have been going to the Seneca Casinos since they opened. Needless to say someone in their infinite wisdom decided to change the players program and also the percentage of payouts on the slots, definetly not in favor of the players. I would go play an average of one to two times a week, now I have no desire to even go once a month. Was just at Seneca Niagara last week, it was a joke, I may as well just given the Security Guard at the door my money and left, it would have been less aggravating to say the least. I do not expect to win (for which I never have, dumb me for playing) but I would at least like to be entertained being out for the day or night. The casinos are as much fun as being mugged in an alley. What happened, who changed everything? The food comps and show comps are non existent, they give you a food coupon (the likes of which you would give to the homeless at the city mission, what an insult.) The slot dollars, $10. per week, once in a while a bonus of same, what a joke. Hotel rooms you must beg for them, even though they send you a mailer that you are entitled to them. I really need to find better things to do with my money instead of supporting the Seneca Indian Families, I need to look to my own.

D
Comments (0) | Was this review helpful to you? 10 0
Not happy
(Updated: October 04, 2016)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
1.0

I have been here a few times now and have to say the comps are pretty nice, including the rooms.  I must say the slots dont pay hardly anything, the table games are more enjoyable.  Overall I enjoy coming here but wish we could win a little more often.

B
Comments (0) | Was this review helpful to you? 1 3
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