Kickapoo Casino - Harrah
Restaurants: 1 Liquor: Yes
Games Offered: Slots, Video Poker, Blackjack, Ultimate Texas Hold 'Em
Overnight RV Parking: Free/RV Dump: No
Senior Discount: Various promotions on Tuesdays if 55 or older.
Special Features: Table games open at 2pm.
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I was in this places on the 3/19/17 and had a pizza and it was wrong and 1/2 burnt so the waitress came up and ask if everything was good so ask if he would make another pizza. I would pay for the one half of it and would buy a new one they told me I couldn't do that. So as I waited for another pizza to come for another 25 min they made me a 1/2 of a pizza. I talked with the first manger and she basically called me a lie and said they don't make 1/2 of pizza and the waiter came by at the time the manger was saying I was lying and I asked him did you give me a 1/2 of a pizza he said yes we did. I ask them what they could do to fix this problem and they said nothing. I saiid that's fine I won't spend another dime in here. So as I was still mad I stop another manger and she said we can't do nothing and I asked her so if it wasn't for people coming in here y'all wouldn't have this place open write and she said your write sr but we can't do anything. So I said that's fine as I was still mad and was talking to my friend about this and I walked away the manger went and asked my friend if I was complaining to them and they said yea he was and he has every right to be. That was out of line for her to do that. Then I was harassed all night while I was waiting on my mom and wife to finsh playing. The sucrety was watching me like a hawk. Then as I go to leave the rent a cops followed me out side.
I come to Kickapoo Harrah all the time. However the casino is not fair to their faithful patrons..(at least not me)First, I spend a lot of money and I find it is to no avail. The slot machines($0ne cent) do not pay like I think they should. If I play $100 in one machine, then I think I should get at least $5.00 in return..But this does not happen at your casino. And I guess management has other idea on how to make a profit..How to make money is not by giving your patron nothing, but you may have to spend money to make money..Giving a small kickback is not a good promotion..People who come to get the kickback do not stay and play..WHY?? I think management has to think of other ways to meet their bottom line.. Second, people want to experience some winning during their playing..Now if they win some then they will stay and play more..This is what happens at, for example Remington Park..If you go the Rem during the day or night, it is always filled with patrons, and they stay and play..What I have seen at Kickapoo, is one person winning a big jackpot($20,000), and no others winning anything... Again this is not fair to your patrons that come all the time..They come to win also, like the jackpot winner. I have expressed my feeling on what I have observed on the many time I have been there..All I can say is maybe there needs to be a change in management, get someone who knows HOW to make money for the casino, and not be robbing the patrons.
I have been a regular at Kickapoo Casino in Harrah for several years now. We go at least 3 times a week and have always been treated great and are known by the staff on a first name basis. But after going with a group orf friends and having just one employee take our ID's and calling the police and slandering our name and reputations we will never go back. After the police watched the surveilance videos and appologized to us for being called up there and wasting our time and our whole group being embarressed and the asst manager blaiming the insidence on the police and not the staff who caused the problem was completely rediculious. We never received a appology or was even offered a comp meal or anything from the casino. If this is the way they treat their loyal customers we will just go to Remington or New Castle if we are going to gamble our moeny away. Up until this point this in my opinion was the best atmosphere for a casino and best staff around. It is just a shame that one employee would be allowed to slander our name and the casino asst manager not even appologize or offer a comp meal or anything. Real show of class on their part.