Kickapoo Casino - Harrah

Felt a little mislead when I called asking about their casino and Players Club including promotions in which I was told new members were offered $20 free play. Not being a seasoned patron of casinos was not aware that some offer 109% free play while others offer match play. This would have been nice to know (by the casino when I inquired about this particular promotion). It was an okay casino but did not stick around for the free play too much of an inconvenience for us. Staff was friendly enough but could have been a bit more accommodating.

I was in this places on the 3/19/17 and had a pizza and it was wrong and 1/2 burnt so the waitress came up and ask if everything was good so ask if he would make another pizza. I would pay for the one half of it and would buy a new one they told me I couldn't do that. So as I waited for another pizza to come for another 25 min they made me a 1/2 of a pizza. I talked with the first manger and she basically called me a lie and said they don't make 1/2 of pizza and the waiter came by at the time the manger was saying I was lying and I asked him did you give me a 1/2 of a pizza he said yes we did. I ask them what they could do to fix this problem and they said nothing. I saiid that's fine I won't spend another dime in here. So as I was still mad I stop another manger and she said we can't do nothing and I asked her so if it wasn't for people coming in here y'all wouldn't have this place open write and she said your write sr but we can't do anything. So I said that's fine as I was still mad and was talking to my friend about this and I walked away the manger went and asked my friend if I was complaining to them and they said yea he was and he has every right to be. That was out of line for her to do that. Then I was harassed all night while I was waiting on my mom and wife to finsh playing. The sucrety was watching me like a hawk. Then as I go to leave the rent a cops followed me out side.

I come to Kickapoo Harrah all the time. However the casino is not fair to their faithful patrons..(at least not me)First, I spend a lot of money and I find it is to no avail. The slot machines($0ne cent) do not pay like I think they should. If I play $100 in one machine, then I think I should get at least $5.00 in return..But this does not happen at your casino. And I guess management has other idea on how to make a profit..How to make money is not by giving your patron nothing, but you may have to spend money to make money..Giving a small kickback is not a good promotion..People who come to get the kickback do not stay and play..WHY?? I think management has to think of other ways to meet their bottom line.. Second, people want to experience some winning during their playing..Now if they win some then they will stay and play more..This is what happens at, for example Remington Park..If you go the Rem during the day or night, it is always filled with patrons, and they stay and play..What I have seen at Kickapoo, is one person winning a big jackpot($20,000), and no others winning anything... Again this is not fair to your patrons that come all the time..They come to win also, like the jackpot winner. I have expressed my feeling on what I have observed on the many time I have been there..All I can say is maybe there needs to be a change in management, get someone who knows HOW to make money for the casino, and not be robbing the patrons.