Lucky Star Casino - Concho

Changed management recently. Absolutely horrible now. If you play table games do not play here. The new pit bosses are clueless about service. We just rolled in on a Saturday evening and they only had 3 tables open. All blackjack. Said they couldn’t open any other tables for THREE hours. It has been a dirt hole for years, but at least the service was ok. It’s a casino! Its a pretty flawless model, UNLESS you hand it over to the Lucky Star people. Oh and this website is incorrect, they don’t serve liquor here, only beer. (I know, right?!) If I belonged to this tribe, I would be embarrassed, and angry. 

We go up there ever once and a while. We usually like to stop at The Rez , a restraunt, in concho, but service is lacking. The customer service is horrible. No one really waits on you in the casino. 

This casino is close to where i live and i have seen the casino get worse and worse each year.Customer service is pathetic.The only good thing is they have a small cup for soft drinks but i have been to casinos that have smaller.Thought it may get better with better managers but it just keeps getting worse as managers change. I think they just keep dropping win percentage to see how far they can lower it. They all know that they have a gaming commission but get this it is their own commission. Each casino in state has its own commission and people working in them are hired by the casinos they are supposed to regulate.What good does that do.

This is the biggest rip off and they don't ever payout.Don't go to any lucky star casino that's how to win