Newcastle Gaming Center

 
1.5 (31)
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Newcastle Gaming Center

Details

Address
2457 Highway 62
City
Newcastle
State
Oklahoma
Zip Code
73065
Country
United States
Phone
(405) 387-6013

Restaurants: 1 Liquor: Yes
Casino Size: 44,622 Sqaure Feet
Games Offered: Slots, Video Poker, Blackjack, Keno, Three Card Poker, Let it Ride, Mississippi Stud, Ultimate Texas Hold 'Em
Overnight RV Parking: Free/RV Dump: No
Senior Discount: Various promotions Sundays from 12pm-6pm if 55 or older.
Special Features: Card version of roulette.

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User reviews

31 reviews

5 stars
 
(0)
 
(2)
 
(3)
 
(3)
 
(23)
Overall rating 
 
1.5
 
1.4  (31)
 
1.4  (16)
 
1.5  (31)
 
1.4  (31)
 
1.5  (31)
 
1.1  (16)
 
2.0  (31)
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Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
(Updated: April 27, 2017)
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

Terrible

Low payouts (which the Indians won't even tell you what it is), customer service is terrible, rude and could care less if you have a problem. Had a machine malfunction and the manager just blamed the machine mfg and threw his hands in the air. It wasn't the just the money, it was the complete lack of customer service that upset me. I know they don't care but I WON'T BE BACK TO NEWCASTLE OR ANY OTHER THE TRIBE OWNS!!

Was this review helpful to you? 
(Updated: January 08, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Machines malfunction, rude help, wasted time

Went to this casino and experienced a lack of customer service, rudeness from staff and malfunctioning machines. I waited for 45 min to get my cashout ticket retrieved from a machine it was stuck in, it took 3 rude employees to fix the machine. Management should be ashamed of the level of incompetence. 

Was this review helpful to you? 
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Horrible place

What a terrible place to play after playing $200 on a $5 machine I wanted to sit and watch some of the other patrons play before I ended up playing any other machines and see which ones were fun after sitting there a bit I was talked with by the security saying that I could not sit idly and watch someone play I will never go to this place again nor would I recommend anyone else going what a rip-off and how rude

Was this review helpful to you? 
(Updated: August 30, 2016)
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

Sucks

Don't play here !!! Never ever ever win ! And the Indians want us tax payers to pay for their damn cultural center ???? WTF? They are greedy rip offs ! I would not ever suggest am one go there I learned my lesson and I'm don't with that ZIP JOINT !!!!!!!

Was this review helpful to you? 
(Updated: September 12, 2015)
Overall rating 
 
3.2
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0

Not too bad

Everyone is complaining that the machines aren't loose enough or are rigged. I have won my fair share of money there the last few months. You don't win every time you play it is the nature of the beast it is a business not a hand out service. If you don't like it don't go. People put 100$ into a machine and complain that they lost the 100$. Move to another machine if you just took 100 spins and didn't win anything that is your fault for sitting there waiting for something that isn't coming.

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