Buffalo Thunder Resort & Casino Hot

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3.4 (5)
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Details

Address
30 Buffalo Thunder Trail
City
Santa Fe
State
New Mexico
Zip Code
87506
Country
USA
Phone
(505) 455-5555

Room Reservations: (877) 848-6337
Rooms: 350 Price Range: $109-$229
Suites: 45 Price Range: $229-$279
Restaurants: 6 Liquor: Yes
Buffets: D- $15.99 (Wed/Thurs/Sun)/$19.99 (Fri)/$17.99 (Sat)
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Three Card Poker
Casino Size: 61,000 Square Feet
Special Features: Hotel is Hilton. Health Spa. Retail shopping area. Native American art gallery. 2-for-1 buffet on Tue for player’s club members.

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User reviews

Average user rating from: 5 user(s)

Overall rating 
 
3.4
Slots 
 
3.4  (5)
Table Games 
 
3.4  (5)
Customer Service 
 
3.2  (5)
Player's Club 
 
3.4  (5)
Gaming Atmosphere 
 
3.4  (5)
Amenities or Hotel 
 
3.8  (5)
Food & Drink 
 
3.2  (5)
Ratings (the higher the better)
  • Slots
  • Table Games
  • Customer Service
  • Player's Club
  • Gaming Atmosphere
  • Amenities or Hotel
  • Food & Drink
Comments
Please enter the security code.
I hope that I can prevent the next unsuspecting victim from enduring similar events that occurred during my weekend trip to Buffalo Thunder. I spent a lot of money for premium suite accommodations, 4 Ron White tickets, meals and drinks at the hotel restaurants, and 2 excursions to the Towa Golf Resort for what I anticipated would be an exciting and fun filled weekend. However, the events that unfolded on the night of July 1 changed my opinion of this rogue Hilton resort. After spending quite a bit at the craps table, my friends decided to visit the Blue Tower and enjoy a drink. We went in and sat down at a table near the back of the Blue Tower and couldn't help but notice that there was a table of miscreants sitting behind us. We decided that we would finish our drinks anyway and leave the Blue Tower as soon as we could. Soon I noticed that the miscreants were shuffling out of the Blue Tower and that my wallet was stolen. I hurried to talk to the staff of the Blue Tower and they said that security would have to handle the situation since the thugs had gone out to the casino floor. We noticed that there were cameras everywhere that recorded the events that transpired, and these thugs were the only people in position to swipe the wallet during our short time at the Blue Tower. I then ran to the security booth and encountered the hotel guard who was on duty as "security". He showed a general lack of interest in the matter and said he would pull the video and take a look. The next 20 minutes were excruciating because I watched the suspected thugs enjoy a night of drinking and gambling with what I suspected was my hard earned vacation money. He then sauntered out and informed me that he "saw nothing" from the video and that he would let me know if anything turned up. We then observed him engage in a very friendly conversation with the thugs that I suspected stole my wallet. My next 2 hours were spent searching every trashcan in the hotel and casino for my wallet, calling LifeLock for identity theft protection, canceling multiple credit cards and trying to figure out how I could get home with no money. I also took the time to take a picture of the thugs while playing on the craps table. Because the guard seemed so aloof, I also snapped a quick picture of him with my camera. A miserable night spent chasing my identity and conducting my own security investigation with no help from the security guard on duty. The events the following day would be even more outlandish! The next morning, I arose and went to the security booth to see if my wallet had been turned in. The new security guard on duty looked through the log book and said that there was no log from the previous evening that a wallet was even stolen. I was in shock and said that I wanted to discuss this matter with the security supervisor. When I explained what happened and showed her the picture of the lousy security guard, she said that I needed to file a police report immediately. She was appalled by the lack of security provided and directed me to the Pojoaque Police Department. The police department was able to pull video within 2 minutes that showed that the thugs I suspected were indeed the wallet thieves and that the theft was obvious and that an arrest should have been made the previous evening. I filed the report with the officer and left encouraged that they would follow through and keep me updated. When I returned home, I sent the resort manager and head of security an email on July 5 to notify them of the events that occurred on my nightmare weekend at Buffalo Thunder. I expected them to make the situation right and to take pride in their resort. I let 2 weeks go by and sent another email to and they decided to ignore it also. It's nice to know that a valid and verifiable complaint would fall on deaf ears from resort and security management. In short, I vehemently recommend that NOBODY stay at this hotel because of the negligent and/or complicit security department.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Joe Bonds July 23, 2011
Last updated: July 23, 2011

DANGER! Not a Secure Location!

I hope that I can prevent the next unsuspecting victim from enduring similar events that occurred during my weekend trip to Buffalo Thunder. I spent a lot of money for premium suite accommodations, 4 Ron White tickets, meals and drinks at the hotel restaurants, and 2 excursions to the Towa Golf Resort for what I anticipated would be an exciting and fun filled weekend. However, the events that unfolded on the night of July 1 changed my opinion of this rogue Hilton resort. After spending quite a bit at the craps table, my friends decided to visit the Blue Tower and enjoy a drink. We went in and sat down at a table near the back of the Blue Tower and couldn't help but notice that there was a table of miscreants sitting behind us. We decided that we would finish our drinks anyway and leave the Blue Tower as soon as we could. Soon I noticed that the miscreants were shuffling out of the Blue Tower and that my wallet was stolen. I hurried to talk to the staff of the Blue Tower and they said that security would have to handle the situation since the thugs had gone out to the casino floor. We noticed that there were cameras everywhere that recorded the events that transpired, and these thugs were the only people in position to swipe the wallet during our short time at the Blue Tower. I then ran to the security booth and encountered the hotel guard who was on duty as "security". He showed a general lack of interest in the matter and said he would pull the video and take a look. The next 20 minutes were excruciating because I watched the suspected thugs enjoy a night of drinking and gambling with what I suspected was my hard earned vacation money. He then sauntered out and informed me that he "saw nothing" from the video and that he would let me know if anything turned up. We then observed him engage in a very friendly conversation with the thugs that I suspected stole my wallet. My next 2 hours were spent searching every trashcan in the hotel and casino for my wallet, calling LifeLock for identity theft protection, canceling multiple credit cards and trying to figure out how I could get home with no money. I also took the time to take a picture of the thugs while playing on the craps table. Because the guard seemed so aloof, I also snapped a quick picture of him with my camera. A miserable night spent chasing my identity and conducting my own security investigation with no help from the security guard on duty. The events the following day would be even more outlandish! The next morning, I arose and went to the security booth to see if my wallet had been turned in. The new security guard on duty looked through the log book and said that there was no log from the previous evening that a wallet was even stolen. I was in shock and said that I wanted to discuss this matter with the security supervisor. When I explained what happened and showed her the picture of the lousy security guard, she said that I needed to file a police report immediately. She was appalled by the lack of security provided and directed me to the Pojoaque Police Department. The police department was able to pull video within 2 minutes that showed that the thugs I suspected were indeed the wallet thieves and that the theft was obvious and that an arrest should have been made the previous evening. I filed the report with the officer and left encouraged that they would follow through and keep me updated. When I returned home, I sent the resort manager and head of security an email on July 5 to notify them of the events that occurred on my nightmare weekend at Buffalo Thunder. I expected them to make the situation right and to take pride in their resort. I let 2 weeks go by and sent another email to and they decided to ignore it also. It's nice to know that a valid and verifiable complaint would fall on deaf ears from resort and security management. In short, I vehemently recommend that NOBODY stay at this hotel because of the negligent and/or complicit security department.

Was this review helpful to you? 
Recently revisited and stayed at BTR. This trip was even better than the last.
We stayed over for the Wheel of Fortune try outs. The hotel room was awsome and we ate at the buffet and it was great.
The casino had a no smoking area for slots which I really liked. The property has some amazing art displays throughout the property. All in all an amazing place.
Overall rating 
 
5.0
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0
Reviewed by Rick October 25, 2010

Better than the last time

Recently revisited and stayed at BTR. This trip was even better than the last.
We stayed over for the Wheel of Fortune try outs. The hotel room was awsome and we ate at the buffet and it was great.
The casino had a no smoking area for slots which I really liked. The property has some amazing art displays throughout the property. All in all an amazing place.

Was this review helpful to you? 
What a amazing place! The casino offers a large smoke-free place to play slots, I wish more places offered that.

The poker room is large and comfortable. The food was great in all of the restaurants. The hotel has a really nice indoor and outdoor pool. The artwork throughout the property is amazing. I will be back.
Overall rating 
 
5.0
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0
Reviewed by This email address is being protected from spambots. You need JavaScript enabled to view it. February 08, 2010

Great Place

What a amazing place! The casino offers a large smoke-free place to play slots, I wish more places offered that.

The poker room is large and comfortable. The food was great in all of the restaurants. The hotel has a really nice indoor and outdoor pool. The artwork throughout the property is amazing. I will be back.

Was this review helpful to you? 
We enjoyed our overnight stay here a few months back. Our room was very nicely appointed with a large balcony and a pretty swank bathroom. Didn't win a whole lot on the slots, but they do have an extensive and entertaining selection of machines. Everyone we encountered was very nice and welcoming. The native artwork displayed on the lobby level is nothing short of spectacular.



The showroom, however, was disappointing. We were there to see Don Rickles, and the theater is just your basic hotel ballroom, no theater chairs or stadium seating.



All in all, we had a great time there, and will no doubt be back.
Overall rating 
 
4.0
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0
Reviewed by quickhit August 03, 2009

Had a good time

We enjoyed our overnight stay here a few months back. Our room was very nicely appointed with a large balcony and a pretty swank bathroom. Didn't win a whole lot on the slots, but they do have an extensive and entertaining selection of machines. Everyone we encountered was very nice and welcoming. The native artwork displayed on the lobby level is nothing short of spectacular.



The showroom, however, was disappointing. We were there to see Don Rickles, and the theater is just your basic hotel ballroom, no theater chairs or stadium seating.



All in all, we had a great time there, and will no doubt be back.

Was this review helpful to you? 
I recently stayed at the Buffalo Thunder Hotel and Casino in Santa Fe with my family and it was a big disappointment. I called the hotel twice before placing reservation and received wrong information both times about their restaurants and kennel. None of the buffets were open and there is no kennel. We almost booked a rate that includes breakfast but THERE IS NO BREAKFAST available at this hotel. We had to drive for several miles with young children and the dog every time we had to eat. This hotel is far away from the city.



The service provided during our stay was poor too. The Hilton customer service hasn't corrected their official site about the services offered. I had a frustrating experience with Hilton customer service also. I don't recommend the Buffalo Thunder hotel.
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
2.0
Reviewed by Ana January 16, 2009

Poor Service at the Buffalo Thunder Hotel and Casi

I recently stayed at the Buffalo Thunder Hotel and Casino in Santa Fe with my family and it was a big disappointment. I called the hotel twice before placing reservation and received wrong information both times about their restaurants and kennel. None of the buffets were open and there is no kennel. We almost booked a rate that includes breakfast but THERE IS NO BREAKFAST available at this hotel. We had to drive for several miles with young children and the dog every time we had to eat. This hotel is far away from the city.



The service provided during our stay was poor too. The Hilton customer service hasn't corrected their official site about the services offered. I had a frustrating experience with Hilton customer service also. I don't recommend the Buffalo Thunder hotel.

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