Harrah's Cherokee Casino Hot

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2.5 (60)
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Details

Address
777 Casino Drive
City
Cherokee
State
North Carolina
Zip Code
28719
Country
United States
Phone
(828) 497-7777

by Steve Bourie  Learn more about the author Steve Bourie

Toll-Free Number: (800) 427-7247
Rooms 1,108 Price Range: $99-$359
Suites: 107 Price Range: Casino Use Only
Restaurants: 5 Liquor: No
Valet Parking: $8
Buffets: B-$9.50 (Sat/Sun) 
L-$12.50/$18.00 (Sat/Sun) 
D-$18.00/$22.00 (Fri)/ $26.00 (Sun)
Games Offered: Slot Machines, Video Poker, Blackjack, Craps, Roulette, Mini-Baccarat, Poker
Overnight RV Parking: No 
Special Features: 1,500-seat entertainment pavilion.

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User reviews View all user reviews

Average user rating from: 60 user(s)

Overall rating 
 
2.5
Slots 
 
1.8  (60)
Table Games 
 
1.8  (50)
Customer Service 
 
3.1  (60)
Player's Club 
 
2.5  (60)
Gaming Atmosphere 
 
2.6  (60)
Amenities or Hotel 
 
3.4  (55)
Food & Drink 
 
2.6  (60)
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I've sat here and read all the comments and reviews posted by past visitors to Harrah's Cherokee. After seeing most postings gave negative feedback I felt obligated to add my comments. I have been visiting Harrah's Cherokee for years, during the times of video only gaming up until the present time where they have a state of the art casino. Wonderful accommodations, great food and friendly staff. I'm not saying the things folks complained about such as mold coming out into the bath tubs, poor slot pay outs and hotel room availability being difficult didn't happen I can just assure you they have never happened to me. I win some times, I lose sometimes.....that's gambling. My room has always been clean and the staff have always given great customer service. My casino host contacts me regularly, informing me of special events and helping with reservations, in which I have never had a problem. Yes, I am a Diamond card holder and I may get some special treatments/comps but folks the casino is a business and it's more profitable to be able to offer a room to someone who plays $1000 a day in their casino than to give that same room to someone who may play $100 a day in a penny machine. If you owned the hotel who would you rather stay in your casino and give the comp to. There are lots of hotels rooms available in the area so staying outside the casino compound is a option. As to food, if you think the choices or prices in the hotel aren't sufficient and fair there are other choices available in the area. As far a gaming, I've won good money at blackjack, won large amounts on both regular slots and video poker, even enjoyed the craps table with reduced odd. I don't mind taking a bottle of my favorite bourbon with me and having a few drinks in the room before heading to the River Bar and having another drink downstairs in the casino. I think the drink prices are very fair and I have never waited very long for a friendly server to wait on me. Try giving them an extra nice tip every now and then , I assure you they will take better care of you. All in all my experiences at Harrah's Cherokee are right up there with other casinos I have visited in AC and Vegas. If you're only going to Cherokee to " strike it rich" .....most likely you will be disappointed. Like they say, these places won't built on people winning money. My advice is to go and enjoy the fun and the adrenaline rush you get from gaming, knowing that the next spin of the wheels, the next card or the next roll of the dice may be the one to make you a big winner but do so realizing the odds of a win may be less than you want to accept. Lady Luck be with you my friend. ........
Overall rating 
 
4.3
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0
Reviewed by Chuck Alford August 06, 2014

We enjoy Harrah's Cherokkee

I've sat here and read all the comments and reviews posted by past visitors to Harrah's Cherokee. After seeing most postings gave negative feedback I felt obligated to add my comments. I have been visiting Harrah's Cherokee for years, during the times of video only gaming up until the present time where they have a state of the art casino. Wonderful accommodations, great food and friendly staff. I'm not saying the things folks complained about such as mold coming out into the bath tubs, poor slot pay outs and hotel room availability being difficult didn't happen I can just assure you they have never happened to me. I win some times, I lose sometimes.....that's gambling. My room has always been clean and the staff have always given great customer service. My casino host contacts me regularly, informing me of special events and helping with reservations, in which I have never had a problem. Yes, I am a Diamond card holder and I may get some special treatments/comps but folks the casino is a business and it's more profitable to be able to offer a room to someone who plays $1000 a day in their casino than to give that same room to someone who may play $100 a day in a penny machine. If you owned the hotel who would you rather stay in your casino and give the comp to. There are lots of hotels rooms available in the area so staying outside the casino compound is a option. As to food, if you think the choices or prices in the hotel aren't sufficient and fair there are other choices available in the area. As far a gaming, I've won good money at blackjack, won large amounts on both regular slots and video poker, even enjoyed the craps table with reduced odd. I don't mind taking a bottle of my favorite bourbon with me and having a few drinks in the room before heading to the River Bar and having another drink downstairs in the casino. I think the drink prices are very fair and I have never waited very long for a friendly server to wait on me. Try giving them an extra nice tip every now and then , I assure you they will take better care of you. All in all my experiences at Harrah's Cherokee are right up there with other casinos I have visited in AC and Vegas. If you're only going to Cherokee to " strike it rich" .....most likely you will be disappointed. Like they say, these places won't built on people winning money. My advice is to go and enjoy the fun and the adrenaline rush you get from gaming, knowing that the next spin of the wheels, the next card or the next roll of the dice may be the one to make you a big winner but do so realizing the odds of a win may be less than you want to accept. Lady Luck be with you my friend. ........

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Despite reading the other reviews warning me to stay away, I visited Harrah's because I was in the area. The reviews of the horrible payouts were absolutely true. They're angry awful...so awful you get angry at them. I was playing a slot for $1.50, and it took an hour to get a bonus, and the bonus gave me an additional fifty cents. Granted, you expect to lose money at a casino, but sheesh, give some playing time Harrah's!

Most casinos are full of excitement and you can feel the energy when you go in. This one is sad and smoky. From the downtrodden employees to the chain smoking hanging-all-over-each-other couples, everyone looked so sad. If Disneyworld is the happiest place on earth, this place is its evil twin brother Grumpyland.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Reviewed by Jason July 13, 2014

Why so sad?

Despite reading the other reviews warning me to stay away, I visited Harrah's because I was in the area. The reviews of the horrible payouts were absolutely true. They're angry awful...so awful you get angry at them. I was playing a slot for $1.50, and it took an hour to get a bonus, and the bonus gave me an additional fifty cents. Granted, you expect to lose money at a casino, but sheesh, give some playing time Harrah's!

Most casinos are full of excitement and you can feel the energy when you go in. This one is sad and smoky. From the downtrodden employees to the chain smoking hanging-all-over-each-other couples, everyone looked so sad. If Disneyworld is the happiest place on earth, this place is its evil twin brother Grumpyland.

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Very good blackjack conditions for a stand alone in the middle of nowhere casino.
8 deck, 3:2, resplie pairs, DAS. Nice dealers and pit bosses.
Overall rating 
 
4.2
Slots 
 
3.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0
Reviewed by Channel 70 Productions April 22, 2014

OK blackjack conditons

Very good blackjack conditions for a stand alone in the middle of nowhere casino.
8 deck, 3:2, resplie pairs, DAS. Nice dealers and pit bosses.

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Stay away from the roulette tables, the dealers can hit a number with in 2 of what they are aiming for. You will never see a big chip stack on a number hit more than once. I believe the dealers are paid commission on what they take in. Don't bet until the dealer release the ball in you want to WIN ! ! !
Overall rating 
 
2.7
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0
Reviewed by Rick December 19, 2013
Last updated: December 19, 2013

Roulette table

Stay away from the roulette tables, the dealers can hit a number with in 2 of what they are aiming for. You will never see a big chip stack on a number hit more than once. I believe the dealers are paid commission on what they take in. Don't bet until the dealer release the ball in you want to WIN ! ! !

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Was there last month and my slot jammed so the slot worker came over and opened up the machine with her key. She had trouble getting the machine back on line and had to re-boot the system. It displayed a PC DOS like script on the screen, which I wasn't supposed to see, and it had all the stats and data about that machine scrolling by. I distinctly saw the payout % that the machine was set to. 84.6%... I thought most slots were usually set to 90-95%. If I play long enough to bet $1k I will lose $160 on average. However, I do believe the high roller area has more loose slot %'s based on my experience.
Overall rating 
 
3.6
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0
Reviewed by richard November 25, 2013
Last updated: November 25, 2013

84% payout

Was there last month and my slot jammed so the slot worker came over and opened up the machine with her key. She had trouble getting the machine back on line and had to re-boot the system. It displayed a PC DOS like script on the screen, which I wasn't supposed to see, and it had all the stats and data about that machine scrolling by. I distinctly saw the payout % that the machine was set to. 84.6%... I thought most slots were usually set to 90-95%. If I play long enough to bet $1k I will lose $160 on average. However, I do believe the high roller area has more loose slot %'s based on my experience.

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I have to agree 100% with Tim M. The hotel is nice, the slots are the absolute worst from here to the northeast and over to the West Coast. I've played them literally all over the country and it's not even close. I kid you not, I have been to Harrahs Cherokee numerous times and their slots are BY FAR the worst/tightest you'll find. Complete waste of time, unless chunking a few hundred bucks in a 1/2 day is something you enjoy doing.

Go for the food or the hotel as both there are decent but unless you just have money to burn, don't bother with the slots. I suppose the Injuns need some way to pay for those new restaurants and hotel.
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Reviewed by Bob July 20, 2013

Agreed 100%

I have to agree 100% with Tim M. The hotel is nice, the slots are the absolute worst from here to the northeast and over to the West Coast. I've played them literally all over the country and it's not even close. I kid you not, I have been to Harrahs Cherokee numerous times and their slots are BY FAR the worst/tightest you'll find. Complete waste of time, unless chunking a few hundred bucks in a 1/2 day is something you enjoy doing.

Go for the food or the hotel as both there are decent but unless you just have money to burn, don't bother with the slots. I suppose the Injuns need some way to pay for those new restaurants and hotel.

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We hadn't been to Cherokee in months, and thought we would re-visit it this long weekend. The new additons were great, I highly recommend the buffet and Italian place. Some of the nicest folks we have encountered in our years of gaming. However, If you are looking for a modest rate of play for your bankroll, go somewhere else. I play table games and my wife bets on the slots and poker machines. The house's cut at the poker room is about 2 to 1 compared to other Harrah's operations. If you shoot craps, dont even bother. Their odds bets are ridiculus compared to others. The slot payouts are about 50 percent less than the Tunica casinos (per our calculations). Average rate of play for me and my wife was $400 per hour-$1 slots and poker machines. Watched my wife put 300 in one penny machine (2.50 per spin) never got a bonus, and had only four spins with greater than money back (@ 30 minutes). The lady next to us was hitting bonus after bonus on a true 5c bet! Nice place for dinner, but stay away from the gaming there. Most disappointing were these "counters" placed all along the casino, showing total payout for the day. It was in the millions. Just insulted our intelligence. Evidently they count every "money back" or "playback dollar" as a payout. It was a nice time, but for 4 grand in 24 hours of gaming, it wasn't that nice! We will be going to Tunica next trip. Even some of the locals there are livid about how the payouts have decreased and the jackpot amounts have increased on the progressive machines. Damn shame, such a nice place but its a "one visit" casino for most. Really surprised Harrah's has its name on this one.
Overall rating 
 
2.3
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0
Reviewed by Tim M July 08, 2013
Last updated: July 08, 2013

Listening, just not enough

We hadn't been to Cherokee in months, and thought we would re-visit it this long weekend. The new additons were great, I highly recommend the buffet and Italian place. Some of the nicest folks we have encountered in our years of gaming. However, If you are looking for a modest rate of play for your bankroll, go somewhere else. I play table games and my wife bets on the slots and poker machines. The house's cut at the poker room is about 2 to 1 compared to other Harrah's operations. If you shoot craps, dont even bother. Their odds bets are ridiculus compared to others. The slot payouts are about 50 percent less than the Tunica casinos (per our calculations). Average rate of play for me and my wife was $400 per hour-$1 slots and poker machines. Watched my wife put 300 in one penny machine (2.50 per spin) never got a bonus, and had only four spins with greater than money back (@ 30 minutes). The lady next to us was hitting bonus after bonus on a true 5c bet! Nice place for dinner, but stay away from the gaming there. Most disappointing were these "counters" placed all along the casino, showing total payout for the day. It was in the millions. Just insulted our intelligence. Evidently they count every "money back" or "playback dollar" as a payout. It was a nice time, but for 4 grand in 24 hours of gaming, it wasn't that nice! We will be going to Tunica next trip. Even some of the locals there are livid about how the payouts have decreased and the jackpot amounts have increased on the progressive machines. Damn shame, such a nice place but its a "one visit" casino for most. Really surprised Harrah's has its name on this one.

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Harrah's Cherokee really needs some competition. They can do whatever they want. I can't comment about the slots because I do not play them but they have recently changed the rules on the craps tables that shows the extent of their greed. They have now started charging the "vig" upfront when you are buying the 4, 5, 9 & 10. For those of you who don't play craps, when placing the 4&10, it pays 9 to 5. Placing the 5&9 pays 7 to 5. When buying the 4&10, you pay a 5% commission but it pays true odds, which is 2 to 1. 20 dollar bet after the commission pays 39 instead of 36. The 5&9 pays 3 to 2 , 29 instead of 28 on a 20 dollar bet. Now you must pay that upfront, regardless of whether or not you actually hit the number. If the shooter craps out before hitting that number, you have now lost your original bet plus 5%. That is a complete rip off! I will not play any more table games at Harrah's Cherokee unless it is changed back. Even though I live in North Carolina, it is still closer for me to go to West Virginia or Maryland than Cherokee anyway and Philadelphia is only 20 - 30 minutes farther. So long Harrah's Cherokee!
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
1.0
Reviewed by Michael Dover July 07, 2013

Greedy

Harrah's Cherokee really needs some competition. They can do whatever they want. I can't comment about the slots because I do not play them but they have recently changed the rules on the craps tables that shows the extent of their greed. They have now started charging the "vig" upfront when you are buying the 4, 5, 9 & 10. For those of you who don't play craps, when placing the 4&10, it pays 9 to 5. Placing the 5&9 pays 7 to 5. When buying the 4&10, you pay a 5% commission but it pays true odds, which is 2 to 1. 20 dollar bet after the commission pays 39 instead of 36. The 5&9 pays 3 to 2 , 29 instead of 28 on a 20 dollar bet. Now you must pay that upfront, regardless of whether or not you actually hit the number. If the shooter craps out before hitting that number, you have now lost your original bet plus 5%. That is a complete rip off! I will not play any more table games at Harrah's Cherokee unless it is changed back. Even though I live in North Carolina, it is still closer for me to go to West Virginia or Maryland than Cherokee anyway and Philadelphia is only 20 - 30 minutes farther. So long Harrah's Cherokee!

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Not the Harrahs Cherokee of years past.. I get room vouchers but a room is never available those dates. I have played there consistently since they opened but the casino experience and customer service has dropped steadily ever since. Finding a drink host is like trying to find Waldo, you know they exist but never find one. It is surprising how many pot of golds that do not work properly, either screen is not aligned right or bill accepters don't work. You expect this once in a while but now every time I go I have to move machines several times looking for a proper working one. All the food places close by midnight except Johnny Rockets and it is marginal at best yet line is always long and slow. The pizza place is good but closes at 12:00. The buffet is about like all buffets and is pretty good but not sure it's worth $25.00 person but considering a slice of pizza is $7.00 buffet maybe not be such a bad deal. The Starbucks there has service with a smile more than any other place in casino. Staff in suits always walking around but act like they would break if they said hello to you or smiled, kinda cocky attitudes. I have played in many casinos but this place don't even feel like a casino no more, almost a cold arrogant feel. People cleaning machines are always friendly I will say. Chances of winning anymore is almost zero, and it's not just me, everyone is complaining about it but I really don't go expecting a big win but it would be nice to be able to play for awhile instead of it just eating my money fast. I wish they would have service and feel of like some of the sweepstakes places I played in hickory/lenoir before they made them close, they could learn a few things from them. I and a lot of regular small players ($500 or less a visit) would like to feel appreciated by Cherokee but guess our little amount of money doesn't matter to them? I do miss the sweepstakes, they made us feel like kings and took care of us. I really don't mean to sound so negative but the place doesn't feel like a casino, not a happy happy place no more. I found out it's not that much further to Charlestown WV if i have a long weekend off and there it does have a good casino feel but Cherokee is only couple hours away so sometimes close is better. Just wish it was like it was years ago but doubt it will ever be. So we got what we got but noticed me and a lot others go less and less.. Cherokees not been real busy in a long time, guess I'm not only one that's feels like this.
Overall rating 
 
1.8
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
1.0
Reviewed by BKP June 23, 2013
Last updated: June 23, 2013

Not a great place anymore

Not the Harrahs Cherokee of years past.. I get room vouchers but a room is never available those dates. I have played there consistently since they opened but the casino experience and customer service has dropped steadily ever since. Finding a drink host is like trying to find Waldo, you know they exist but never find one. It is surprising how many pot of golds that do not work properly, either screen is not aligned right or bill accepters don't work. You expect this once in a while but now every time I go I have to move machines several times looking for a proper working one. All the food places close by midnight except Johnny Rockets and it is marginal at best yet line is always long and slow. The pizza place is good but closes at 12:00. The buffet is about like all buffets and is pretty good but not sure it's worth $25.00 person but considering a slice of pizza is $7.00 buffet maybe not be such a bad deal. The Starbucks there has service with a smile more than any other place in casino. Staff in suits always walking around but act like they would break if they said hello to you or smiled, kinda cocky attitudes. I have played in many casinos but this place don't even feel like a casino no more, almost a cold arrogant feel. People cleaning machines are always friendly I will say. Chances of winning anymore is almost zero, and it's not just me, everyone is complaining about it but I really don't go expecting a big win but it would be nice to be able to play for awhile instead of it just eating my money fast. I wish they would have service and feel of like some of the sweepstakes places I played in hickory/lenoir before they made them close, they could learn a few things from them. I and a lot of regular small players ($500 or less a visit) would like to feel appreciated by Cherokee but guess our little amount of money doesn't matter to them? I do miss the sweepstakes, they made us feel like kings and took care of us. I really don't mean to sound so negative but the place doesn't feel like a casino, not a happy happy place no more. I found out it's not that much further to Charlestown WV if i have a long weekend off and there it does have a good casino feel but Cherokee is only couple hours away so sometimes close is better. Just wish it was like it was years ago but doubt it will ever be. So we got what we got but noticed me and a lot others go less and less.. Cherokees not been real busy in a long time, guess I'm not only one that's feels like this.

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We stayed at the hotel 7. 8 and 9 May and had a great time. First day wife hit penny machine for a grand. Second day I hit .25 cent poker machine for a grand. Got a lot of play on machines. Hotel accomodations were excellent, housekeeping staff does a marvelous job. The
Chef's buffet is one of the best we have encountered. Would not recommend Paula Deen's. The food court is the worst place of all to eat. We will be back.
Overall rating 
 
4.2
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0
Reviewed by ralipa May 21, 2013
Last updated: May 21, 2013

Had a Great Time!

We stayed at the hotel 7. 8 and 9 May and had a great time. First day wife hit penny machine for a grand. Second day I hit .25 cent poker machine for a grand. Got a lot of play on machines. Hotel accomodations were excellent, housekeeping staff does a marvelous job. The
Chef's buffet is one of the best we have encountered. Would not recommend Paula Deen's. The food court is the worst place of all to eat. We will be back.

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We have been to the casino a few times, never win and always have a problem getting a room. Going to try again and bring a few couples with us. It's the closest casino to us and we work so all we have it the weekends. Let's see what the slots have this weekend!
Overall rating 
 
2.6
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0
Reviewed by Joanne April 30, 2013
Last updated: April 30, 2013

Worried

We have been to the casino a few times, never win and always have a problem getting a room. Going to try again and bring a few couples with us. It's the closest casino to us and we work so all we have it the weekends. Let's see what the slots have this weekend!

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Visisted last week for the 2nd and last time. Spent the night and found things are not quite right here. People sleeping in 3 chairs at the slot machines (workers working around them), people sleeping all over the fireplace loung area (all night), dirty carpets, scary parking, machines were dirty, very little service, charge too exorbitant fees to cash a check, one person for the non-diamond members, 3 for them, poor customer service don't know how you redeem comps (3 different people). Ive been to many different casino's and several Harrahs - first time I ever saw people sleeping at the slot machines in the lounge, and on the stairs. They have a security guard at the hotel entrance but they never ever asked for an ID or to see the hotel room key - anybody and everybody can walk up. The food is definitely nothing to right home about. We will never be going back and in this may have just changed my mind about gambling. When you allow people to use your facility like a drunken sleepover you will lose customers quickly. In fact the security guard at the hotel entrance was the only one I ever saw.
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0
Reviewed by Me April 14, 2013
Last updated: April 14, 2013

I won't go back

Visisted last week for the 2nd and last time. Spent the night and found things are not quite right here. People sleeping in 3 chairs at the slot machines (workers working around them), people sleeping all over the fireplace loung area (all night), dirty carpets, scary parking, machines were dirty, very little service, charge too exorbitant fees to cash a check, one person for the non-diamond members, 3 for them, poor customer service don't know how you redeem comps (3 different people). Ive been to many different casino's and several Harrahs - first time I ever saw people sleeping at the slot machines in the lounge, and on the stairs. They have a security guard at the hotel entrance but they never ever asked for an ID or to see the hotel room key - anybody and everybody can walk up. The food is definitely nothing to right home about. We will never be going back and in this may have just changed my mind about gambling. When you allow people to use your facility like a drunken sleepover you will lose customers quickly. In fact the security guard at the hotel entrance was the only one I ever saw.

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Obviously works for Harrah's.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Chris April 08, 2013
Last updated: April 08, 2013

What Does Granger Know?

Obviously works for Harrah's.

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Plain and simple, this place is not to my liking.
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0
Reviewed by Chris March 17, 2013
Last updated: March 17, 2013

Nope

Plain and simple, this place is not to my liking.

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If you like to gamble and don't mind no wins or payouts and want to unload some cash then just visit the Cherokee Harrahs Casino. From Chattanooga it's a 2 1/2 hr drive to the Cherokee Casino and we have been several times since October because of the comps. Everyone talking about "TIGHT SLOTS" are telling the truth with this casino. I was lucky enough to win $1000 at Wheel of Fortune before they changed them to all new machines sometime towards the end of last year. On the new Wheel of Fortune $1 slots I counted 37 spins back to back at $3 max bet (which has to be bet in order to get a spin bonus) and I did not get 1 credit back in those 37 spins. This was not the only slot machine that takes numerous spins to get even 1 credit back.

A few years ago when visiting this casino they would often announce big winners (say $5000 more or less) over the intercom but...we have noticed in our last several visits that we have not "ONCE" heard any big winners announced at the casino and we play from 7 at night until often noon the next day.

The hotel rooms are nice if you get the Creek Tower Junior Suite but it's very hard to ever get a room with any date you try to select yet the casino is not crowded unless there is a big event for the weekend. If you are expecting alcoholic beverages then make sure to bring extra money to pay for them. You can get water, soda or coffee for free but you will have to go get it yourself from the bar unless you wait 2 hours or more for a waitress. We did get room service breakfast during one stay and I can say that was absolutely wonderful! The casino staff are friendly and offer help when needed.

If you have free play coupons or comps and looking for entertainment then make a visit and decide for yourself. I would suggest playing between 6pm thru 1am for better luck because we have played til morning on every visit and after 1 to 2am it's as if the machines get locked down or something.

Oh, one last thing especially for new players. Be careful of your max bets on even penny, nickle and quarter slots. For example: we often play the $1 slots (triple 7's, one line payout, 3 credit max bet) for total of $3 max bet and we decided to switch to the .25cent slots for a few hours. We played .25cent (same triple 7's, but 5 credits, 5 line payout ) for bet of $1.25....so here you would thing that we were saving some money on spins moving to a .25cent slot...WRONG...the max bet turned out to be $18.75. So for those new to slots be careful on your max bets even on small penny, nickle, quarter slots because many of the games here require the max bet to get bonus features.
Overall rating 
 
2.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0
Reviewed by Tracy February 24, 2013
Last updated: February 25, 2013

Play for fun not for payouts

If you like to gamble and don't mind no wins or payouts and want to unload some cash then just visit the Cherokee Harrahs Casino. From Chattanooga it's a 2 1/2 hr drive to the Cherokee Casino and we have been several times since October because of the comps. Everyone talking about "TIGHT SLOTS" are telling the truth with this casino. I was lucky enough to win $1000 at Wheel of Fortune before they changed them to all new machines sometime towards the end of last year. On the new Wheel of Fortune $1 slots I counted 37 spins back to back at $3 max bet (which has to be bet in order to get a spin bonus) and I did not get 1 credit back in those 37 spins. This was not the only slot machine that takes numerous spins to get even 1 credit back.

A few years ago when visiting this casino they would often announce big winners (say $5000 more or less) over the intercom but...we have noticed in our last several visits that we have not "ONCE" heard any big winners announced at the casino and we play from 7 at night until often noon the next day.

The hotel rooms are nice if you get the Creek Tower Junior Suite but it's very hard to ever get a room with any date you try to select yet the casino is not crowded unless there is a big event for the weekend. If you are expecting alcoholic beverages then make sure to bring extra money to pay for them. You can get water, soda or coffee for free but you will have to go get it yourself from the bar unless you wait 2 hours or more for a waitress. We did get room service breakfast during one stay and I can say that was absolutely wonderful! The casino staff are friendly and offer help when needed.

If you have free play coupons or comps and looking for entertainment then make a visit and decide for yourself. I would suggest playing between 6pm thru 1am for better luck because we have played til morning on every visit and after 1 to 2am it's as if the machines get locked down or something.

Oh, one last thing especially for new players. Be careful of your max bets on even penny, nickle and quarter slots. For example: we often play the $1 slots (triple 7's, one line payout, 3 credit max bet) for total of $3 max bet and we decided to switch to the .25cent slots for a few hours. We played .25cent (same triple 7's, but 5 credits, 5 line payout ) for bet of $1.25....so here you would thing that we were saving some money on spins moving to a .25cent slot...WRONG...the max bet turned out to be $18.75. So for those new to slots be careful on your max bets even on small penny, nickle, quarter slots because many of the games here require the max bet to get bonus features.

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I'd really like to know where the people go and always win at slots at a casino. I come here at least 3 times a year and it has grown into a beautiful casino. The buffet is great, the scenery is beautiful, but they have removed some slots for the tables. I go for the enjoyment of the slots, I win some and lose some, as long as you stay in your limit gambling is the norm, I don't expect to get rich and I don't LOL. All in all Cherokee could be looser, but that can be spoken of the casinos in Las Vegas too. I'll keep coming back until they open one closer to me and as long as they keep comping me rooms!!
Overall rating 
 
4.2
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0
Reviewed by Chris Ellis February 19, 2013
Last updated: February 19, 2013

It's got it all now

I'd really like to know where the people go and always win at slots at a casino. I come here at least 3 times a year and it has grown into a beautiful casino. The buffet is great, the scenery is beautiful, but they have removed some slots for the tables. I go for the enjoyment of the slots, I win some and lose some, as long as you stay in your limit gambling is the norm, I don't expect to get rich and I don't LOL. All in all Cherokee could be looser, but that can be spoken of the casinos in Las Vegas too. I'll keep coming back until they open one closer to me and as long as they keep comping me rooms!!

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We are long time customers since the days the first casino opened in Cherokee. You could actually win back then! Seems the more they spend on expanding into their "Resort", the less you will win in the "casino". We used to win jackpots with some regularity. Then the more construction that went on, the less jackpots we won. That includes my husband, me, our friends, and pretty much anyone I talk to at Harrah's Cherokee. They used to announce jackpots won but now they don't bother since there are so few of them. The only free drinks are soft drinks or water. They have begun to get stingy with them as well. I was on casino floor for 4 hours before being offered a drink. A recent stay in a comped hotel room (we are 7 stars) found a room with no room service menu. We called front desk they told us menu was on the TV. No it isn't and we knew as much from being a frequent guest. About an hour later they finally brought a menu to our room. We do enjoy the room service and find the food pretty tasty. They always ask us on check-in if we would like to have some soft drinks/water brought up. We tell them what we want it, but at least 75% of the time, they never show up. So why ask??? The hotel and newly remodeled casino are beautiful. We enjoy our rooms. However, we go to gamble and to win. Each year gets worse and worse. Don't take my word. Look at these other reviews. Believe them! Cherokee is the only casino for hundreds of miles. No competition. Built in customers because of location in the Smokies. Most people just wonder into casino having never gambled before and I think this is who they want. They care little about their loyal customers and the feeling is becoming mutual. We are going to play elsewhere even though we have to drive/fly farther. In the end, it will be worth it. Sorry Harrah's Cherokee. You have lost long loyal customers.
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Reviewed by Margaret January 14, 2013
Last updated: January 14, 2013

Great Unless You Like to Win

We are long time customers since the days the first casino opened in Cherokee. You could actually win back then! Seems the more they spend on expanding into their "Resort", the less you will win in the "casino". We used to win jackpots with some regularity. Then the more construction that went on, the less jackpots we won. That includes my husband, me, our friends, and pretty much anyone I talk to at Harrah's Cherokee. They used to announce jackpots won but now they don't bother since there are so few of them. The only free drinks are soft drinks or water. They have begun to get stingy with them as well. I was on casino floor for 4 hours before being offered a drink. A recent stay in a comped hotel room (we are 7 stars) found a room with no room service menu. We called front desk they told us menu was on the TV. No it isn't and we knew as much from being a frequent guest. About an hour later they finally brought a menu to our room. We do enjoy the room service and find the food pretty tasty. They always ask us on check-in if we would like to have some soft drinks/water brought up. We tell them what we want it, but at least 75% of the time, they never show up. So why ask??? The hotel and newly remodeled casino are beautiful. We enjoy our rooms. However, we go to gamble and to win. Each year gets worse and worse. Don't take my word. Look at these other reviews. Believe them! Cherokee is the only casino for hundreds of miles. No competition. Built in customers because of location in the Smokies. Most people just wonder into casino having never gambled before and I think this is who they want. They care little about their loyal customers and the feeling is becoming mutual. We are going to play elsewhere even though we have to drive/fly farther. In the end, it will be worth it. Sorry Harrah's Cherokee. You have lost long loyal customers.

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We stayed this month for 3 days and were very lucky with the slots. Several big wins on the penny slots. Ate at Ruth Chris and Brio both excellent...we will be back.
Overall rating 
 
5.0
Slots 
 
5.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0
Reviewed by granger August 29, 2012
Last updated: August 29, 2012

Will be back

We stayed this month for 3 days and were very lucky with the slots. Several big wins on the penny slots. Ate at Ruth Chris and Brio both excellent...we will be back.

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Having moved to Charlotte from NJ about 8 years ago, the only close casino was Cherokee, so I've seen it grow from a few buildings to a huge gaming complex. It's a 3 hour one way trip and it's surprising that no one has offered a regular scheduled bus trips more than one or two a month....
But putting travel aside, I go (my wife occasionally) to Cherokee to get away and (let's be honest), try to win some money....
After having played in Atlantic City and 'felt' the payouts there, Cherokee is VERY disapointing and I honestly didn't know/realize how little a percentage the casino pays out on the slots til a few months ago. I never thought to check as I just assumed they paid a fair and decent payout.... How WRONG I was... I went all of last year without winning or even getting close to a decent payout... I attain Diamond status so it's not like I am not spending substantial mooney. In the back of my head, I always thought it was strange and the slots could be so 'tight' for me... but have since found it's not only me... but EVERYONE.
The new casino is just about finished and is beautiful but the problem with that area, is lack of ample people to work. Last few trips it was evident in hardly any slot personnel around, restaurants understaffed, housecleaning slow, etc. this eventually will hurt.
The food and restaurants NEED upgrading, even the NEW ones. Paula Deans has sub standard food, The downstairs buffet is just OK...nothing special and the fast food area just plain stinks. Ever get a Johnny Rockers at Harrah's in Atlantic City? Cherokee's is like dog food. And none of the other fast food places serve really fresh food.... the Uno's pizza is warm and has been sitting for a whle and the quality of the deli meat is mediocre at best. I have not tried Ruths Chris or Brio yet but Both are Expensive eateries.... I don't get ANY food comps like I do in AC, so, it just depends on my mood ( and winnings) if I will frequent them.
From what I was told (and I'm not sure if this is true), Harrah's, although in charge of most of the operations, only owns approx. 12 percent of this Casino, so the problem lies with the Indian Gaming Commission to makes all of the decisions. And in my opinion, they could care less about who attends their casino or how to treat the guests. They just appear to want to make as much money as possible.
As a patron, I would like to feel at least a little special, don't you?
well, at lest I have vented for the one or two people who will read this. I certainly don't want to come across negative but until there is a positive attitude and changes at Cherokee, I am seriously considering weekend trips to AC offered by the likes of Pair-a-dice travel, etc.
Anyone know of any other sites ... I truly believe word has to get out about how little their slot payout percentage is....
At least I know I'll have a better chance of coming home with some money in my pocket and I can enjoy a real Atlantic city funnel cake on the boardwalk.
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
1.0
Reviewed by Bob August 06, 2012
Last updated: August 06, 2012

IT'S A SHAME....////

Having moved to Charlotte from NJ about 8 years ago, the only close casino was Cherokee, so I've seen it grow from a few buildings to a huge gaming complex. It's a 3 hour one way trip and it's surprising that no one has offered a regular scheduled bus trips more than one or two a month....
But putting travel aside, I go (my wife occasionally) to Cherokee to get away and (let's be honest), try to win some money....
After having played in Atlantic City and 'felt' the payouts there, Cherokee is VERY disapointing and I honestly didn't know/realize how little a percentage the casino pays out on the slots til a few months ago. I never thought to check as I just assumed they paid a fair and decent payout.... How WRONG I was... I went all of last year without winning or even getting close to a decent payout... I attain Diamond status so it's not like I am not spending substantial mooney. In the back of my head, I always thought it was strange and the slots could be so 'tight' for me... but have since found it's not only me... but EVERYONE.
The new casino is just about finished and is beautiful but the problem with that area, is lack of ample people to work. Last few trips it was evident in hardly any slot personnel around, restaurants understaffed, housecleaning slow, etc. this eventually will hurt.
The food and restaurants NEED upgrading, even the NEW ones. Paula Deans has sub standard food, The downstairs buffet is just OK...nothing special and the fast food area just plain stinks. Ever get a Johnny Rockers at Harrah's in Atlantic City? Cherokee's is like dog food. And none of the other fast food places serve really fresh food.... the Uno's pizza is warm and has been sitting for a whle and the quality of the deli meat is mediocre at best. I have not tried Ruths Chris or Brio yet but Both are Expensive eateries.... I don't get ANY food comps like I do in AC, so, it just depends on my mood ( and winnings) if I will frequent them.
From what I was told (and I'm not sure if this is true), Harrah's, although in charge of most of the operations, only owns approx. 12 percent of this Casino, so the problem lies with the Indian Gaming Commission to makes all of the decisions. And in my opinion, they could care less about who attends their casino or how to treat the guests. They just appear to want to make as much money as possible.
As a patron, I would like to feel at least a little special, don't you?
well, at lest I have vented for the one or two people who will read this. I certainly don't want to come across negative but until there is a positive attitude and changes at Cherokee, I am seriously considering weekend trips to AC offered by the likes of Pair-a-dice travel, etc.
Anyone know of any other sites ... I truly believe word has to get out about how little their slot payout percentage is....
At least I know I'll have a better chance of coming home with some money in my pocket and I can enjoy a real Atlantic city funnel cake on the boardwalk.

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We go to Cherokee aprox. every 2 months. Only because there is nothing closer. Pre new construction, the slots seemed to have better payouts and you were at least given a cleaned room every day, a decent coffee pot with real coffee cups etc etc. Now under the "GREEN" word, they don't make your bed, clean your room, (unless you stay longer than 3 days) I can understand not changing the sheets, to save on water, but how does NOT making a bed or cleaning your room fall under "GREEN" dah!!!!! Even some of the house keepers say Harrah's cut back on staff. Reading financial reports Cherokee revenues were down 6% well, no wonder. DON'T NICKEL DIME.
BTW, those of you that live in the NC area, there is a REAL casino in West Virgina called MARDI GRAS.
LE'S GET THIS NEW BUILDING PAID FOR SO HARRAH'S MANAGEMENT MIGHT GO BACK TO "KEEP YOUR CLIENTS HAPPY ATTITUDE"
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Reviewed by Bobcats April 18, 2012
Last updated: April 18, 2012

someone has to pay for it

We go to Cherokee aprox. every 2 months. Only because there is nothing closer. Pre new construction, the slots seemed to have better payouts and you were at least given a cleaned room every day, a decent coffee pot with real coffee cups etc etc. Now under the "GREEN" word, they don't make your bed, clean your room, (unless you stay longer than 3 days) I can understand not changing the sheets, to save on water, but how does NOT making a bed or cleaning your room fall under "GREEN" dah!!!!! Even some of the house keepers say Harrah's cut back on staff. Reading financial reports Cherokee revenues were down 6% well, no wonder. DON'T NICKEL DIME.
BTW, those of you that live in the NC area, there is a REAL casino in West Virgina called MARDI GRAS.
LE'S GET THIS NEW BUILDING PAID FOR SO HARRAH'S MANAGEMENT MIGHT GO BACK TO "KEEP YOUR CLIENTS HAPPY ATTITUDE"

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Don't Go! My husband and I live 20 minutes away. He likes playing poker. I like the slots. Several times I've comped a room I need the hot tub for my body aches. About a year ago I filled the tub..got in..turned on the jets..and black mold spewed out all over me. We changed rooms and the manager said it would be taken care of. We got a a $25 dinner ticket..we had so many comps ... that was a slap in the face. Then, just this last weekend..it happened again! . the housekeepers and their supervisor came to the room and promised the the tub would be cleaned and taken care ot. The housekeepers told my husband that this happens all the time..that we weren't the first. We left while they 'cleaned'. At 3 am I came back needing the jets..and the black mold came out again!...covering my body! After calling and having to beg for another room..and the manager coming to my room and telling me not to drain the tub..another room was assigned. I took pictures..both times. Meanwhile, I filed a complaint and all I asked was to be able to comp a premium suite..which I felt was less likely to be neglected than the regular rooms...when I stayed. The reply was my "host'...whom I've not spoken with in over 2..at the least...years...was the only person who could help me. Folks...as much as I like playing at the casino...I think I'm ready to talk to a lawyer.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Mary Tasker April 08, 2012
Last updated: April 08, 2012

Rooms

Don't Go! My husband and I live 20 minutes away. He likes playing poker. I like the slots. Several times I've comped a room I need the hot tub for my body aches. About a year ago I filled the tub..got in..turned on the jets..and black mold spewed out all over me. We changed rooms and the manager said it would be taken care of. We got a a $25 dinner ticket..we had so many comps ... that was a slap in the face. Then, just this last weekend..it happened again! . the housekeepers and their supervisor came to the room and promised the the tub would be cleaned and taken care ot. The housekeepers told my husband that this happens all the time..that we weren't the first. We left while they 'cleaned'. At 3 am I came back needing the jets..and the black mold came out again!...covering my body! After calling and having to beg for another room..and the manager coming to my room and telling me not to drain the tub..another room was assigned. I took pictures..both times. Meanwhile, I filed a complaint and all I asked was to be able to comp a premium suite..which I felt was less likely to be neglected than the regular rooms...when I stayed. The reply was my "host'...whom I've not spoken with in over 2..at the least...years...was the only person who could help me. Folks...as much as I like playing at the casino...I think I'm ready to talk to a lawyer.

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Visit date- 3/17/2012

Just got done a middle of the night trip at Harrah's Cherokee. Here is a update- The hotel construction is finished and beautiful. It is very hard to get a comp room at this property unless you play here specifically often, so we didn't stay. The restaurant choices are limited and priced at standard casino rates.

Gaming- There are live Black Jack tables with a computer screen card setup. Video craps, and no roulette. Slots are everywhere of course and that is what 99 percent of people play there. If you are smart and watch people for a while you will easily see what machines are paying and what are not. Play smart and you will have a payout comparable to AC. This is a pay for your alcohol casino, and non alcoholic drinks are free. We played for about 6 straight hours and came out even if that helps for payback purposes.

Video poker, which is my game, is plentiful and not crowded. Mostly 8/5 JOB and 8/6 DDB throughout. Good bartops with bar service if you choose.

Overall, unless this property is close to you, you might want to go elsewhere. Only because of no free alcohol and limited table experiences. I will only go back if they send me free room deals. Beautiful location, but not much else to do.
Overall rating 
 
3.3
Slots 
 
4.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
2.0
Reviewed by CNP March 18, 2012
Last updated: March 18, 2012

Harrah's Cherokee Recent Trip

Visit date- 3/17/2012

Just got done a middle of the night trip at Harrah's Cherokee. Here is a update- The hotel construction is finished and beautiful. It is very hard to get a comp room at this property unless you play here specifically often, so we didn't stay. The restaurant choices are limited and priced at standard casino rates.

Gaming- There are live Black Jack tables with a computer screen card setup. Video craps, and no roulette. Slots are everywhere of course and that is what 99 percent of people play there. If you are smart and watch people for a while you will easily see what machines are paying and what are not. Play smart and you will have a payout comparable to AC. This is a pay for your alcohol casino, and non alcoholic drinks are free. We played for about 6 straight hours and came out even if that helps for payback purposes.

Video poker, which is my game, is plentiful and not crowded. Mostly 8/5 JOB and 8/6 DDB throughout. Good bartops with bar service if you choose.

Overall, unless this property is close to you, you might want to go elsewhere. Only because of no free alcohol and limited table experiences. I will only go back if they send me free room deals. Beautiful location, but not much else to do.

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I went to this casino last year, and had a great time. I started out playing dollar slots, and was losing.
after losing about $50 I moved to the penny slots, spent about the same amount and won about $500
My guess is to play the slots for a quarter or less, you can play longer and if you lose it probably won't be so much.
for $100 you can play a long time. If you go for the fun of it, and don't play for too much money.
It is a great place. I live in Georgia, and play the lottery, I bought five $10 tickets and didn't win anything.
I lost my money in less than 10 minutes. I could have played the penny slots for at least 2 hours.
I love it up there!!!! It is all about FUN!!!!
Overall rating 
 
3.7
Slots 
 
4.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0
Reviewed by Russell Landers January 21, 2012
Last updated: January 21, 2012

50 TIMES THE MONEY

I went to this casino last year, and had a great time. I started out playing dollar slots, and was losing.
after losing about $50 I moved to the penny slots, spent about the same amount and won about $500
My guess is to play the slots for a quarter or less, you can play longer and if you lose it probably won't be so much.
for $100 you can play a long time. If you go for the fun of it, and don't play for too much money.
It is a great place. I live in Georgia, and play the lottery, I bought five $10 tickets and didn't win anything.
I lost my money in less than 10 minutes. I could have played the penny slots for at least 2 hours.
I love it up there!!!! It is all about FUN!!!!

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My wife and I just returned from Harrah's Cherokee. We also visited in early December. I didn't play the slots and the only table game I played was the multi-player blackjack, not the one with the live dealer. I mostly played blackjack on the Pot O' Gold machines and did well. We left with more $$ than we arrived with. That, along with comped rooms made for a good trip.
Our room was in the Creek tower and was excellent. The only thing lacking was reasonable good food.
The gaming floor was still in the midst of renovation, as well on our previous trip in December.
We'll probably be making the trip again soon as Cherokee is only 3 1/2 hrs from our home in Marietta, Ga. Next time we'll try to figure out how to find better restaurants, at Harrah's or maybe in Cherokee.
Overall rating 
 
3.2
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
1.0
Reviewed by Bruce January 21, 2012
Last updated: January 21, 2012

bj at Cherokee

My wife and I just returned from Harrah's Cherokee. We also visited in early December. I didn't play the slots and the only table game I played was the multi-player blackjack, not the one with the live dealer. I mostly played blackjack on the Pot O' Gold machines and did well. We left with more $$ than we arrived with. That, along with comped rooms made for a good trip.
Our room was in the Creek tower and was excellent. The only thing lacking was reasonable good food.
The gaming floor was still in the midst of renovation, as well on our previous trip in December.
We'll probably be making the trip again soon as Cherokee is only 3 1/2 hrs from our home in Marietta, Ga. Next time we'll try to figure out how to find better restaurants, at Harrah's or maybe in Cherokee.

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I live in the Atlanta area and visit Cherokee about every month or so if I can get a room. One of my main complaints is that they send you offers for cash (these have drastically gone down in amount since construction). Where I used to get $100 on guaranteed rewards, I now only get $50. I used to get anywhere from 90 to 200 coupons cash. Those are now 20 to 45 cash. The amount I spend is still the same or more. The payout is almost non existent. They send you room offers, but you can never get a room on the date that your cash coupons are for. I'm sure it is planned that way. Also, for FREE room they now make you pay $50 deposit per day for room. I don't think that's right. They can look at your history and tell if you have ever ordered movies, room service or not. I guess they have to pay for all the construction? My next complaint is the distance you have to walk to get to the casino. Probably 80% of the visitors are elderly retired people. The majority of these people have back, leg or breathing problems. I can't believe they didn't put in a moving sidewalk. This would have been great. Late last year they did put a golf cart in motion to take people back and forth, but it is usually charging or full and they cut off service at 12:00 a.m. They need to remedy this problem. I myself have multi level degenerative disc disease, spinal stenosis, nerve damage in legs and asthma. By the time I walk the distance to and from room to casino, I am exhausted. They need to remember most players are seniors!!!! The food used to be terrible, Market Buffet, Paula Deans did not impress me at all. I got a sandwich at Johnny Rockets. There were 5 people ahead of me to check out. IT TOOK 25 MINUTES to get thru. My food was cold by the time I got thru the check out line. I get one free meal a day at Seven Sisters, but I would rather go to McDonalds down the street, because the food is SO BAD!!! The Selu Cafe was....the only place that had halfway decent food and they shut it down. I went the week after Christmas this year and ate at Chef's Stage. The food was absolutely wonderful. Yea!!! they finally have decent food!! Our server was great also. The pay line could use some attention, to get it to move faster, but I'm okay because the food is so good. I've never been disappointed with the rooms. They are very nice rooms, always clean and service staff are very friendly and helpful.
Overall rating 
 
2.4
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0
Reviewed by Carolyn January 09, 2012
Last updated: January 09, 2012

Overall

I live in the Atlanta area and visit Cherokee about every month or so if I can get a room. One of my main complaints is that they send you offers for cash (these have drastically gone down in amount since construction). Where I used to get $100 on guaranteed rewards, I now only get $50. I used to get anywhere from 90 to 200 coupons cash. Those are now 20 to 45 cash. The amount I spend is still the same or more. The payout is almost non existent. They send you room offers, but you can never get a room on the date that your cash coupons are for. I'm sure it is planned that way. Also, for FREE room they now make you pay $50 deposit per day for room. I don't think that's right. They can look at your history and tell if you have ever ordered movies, room service or not. I guess they have to pay for all the construction? My next complaint is the distance you have to walk to get to the casino. Probably 80% of the visitors are elderly retired people. The majority of these people have back, leg or breathing problems. I can't believe they didn't put in a moving sidewalk. This would have been great. Late last year they did put a golf cart in motion to take people back and forth, but it is usually charging or full and they cut off service at 12:00 a.m. They need to remedy this problem. I myself have multi level degenerative disc disease, spinal stenosis, nerve damage in legs and asthma. By the time I walk the distance to and from room to casino, I am exhausted. They need to remember most players are seniors!!!! The food used to be terrible, Market Buffet, Paula Deans did not impress me at all. I got a sandwich at Johnny Rockets. There were 5 people ahead of me to check out. IT TOOK 25 MINUTES to get thru. My food was cold by the time I got thru the check out line. I get one free meal a day at Seven Sisters, but I would rather go to McDonalds down the street, because the food is SO BAD!!! The Selu Cafe was....the only place that had halfway decent food and they shut it down. I went the week after Christmas this year and ate at Chef's Stage. The food was absolutely wonderful. Yea!!! they finally have decent food!! Our server was great also. The pay line could use some attention, to get it to move faster, but I'm okay because the food is so good. I've never been disappointed with the rooms. They are very nice rooms, always clean and service staff are very friendly and helpful.

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I live a little over two hours from cherokee. visit at least 4 times a year. went new years day- won $1400 jackpot on eightball video poker. stayed overnight and played the next day- won a jackpot on toucheasy keno for $5483.00. in the past (15 years) visits i have only won two other jackpots in the range of $1000-1200. Overall it's a great getaway with my husband. Food is good. Staff is very friendly. Don't let negative nancy posts keep you from visiting and seeing the beautiful mountains on the trip there. enjoy!!!
Overall rating 
 
4.6
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0
Reviewed by Ann January 04, 2012
Last updated: January 04, 2012

Jackpot winner

I live a little over two hours from cherokee. visit at least 4 times a year. went new years day- won $1400 jackpot on eightball video poker. stayed overnight and played the next day- won a jackpot on toucheasy keno for $5483.00. in the past (15 years) visits i have only won two other jackpots in the range of $1000-1200. Overall it's a great getaway with my husband. Food is good. Staff is very friendly. Don't let negative nancy posts keep you from visiting and seeing the beautiful mountains on the trip there. enjoy!!!

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Cherokee is the closest casino to my itchy hands. I have been to other native run properties on the west coast and hit the both Atlantic City and Las Vegas. While I am an occasional slot person, craps and blackjack are my games of choice. This place is a different animal - the dealer is paid to push a button and not touch real cards at the table. It is a whacky hybrid of a laptop game and a true table. While you are paid in chips, your hand movements are on a glass top and not the green felt of comfort.
Additonally, it is without a one of the most smoke filled places I have been in my entire life. Bring an extra set of clothes!
Overall rating 
 
3.6
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0
Reviewed by KatBird November 22, 2011
Last updated: November 22, 2011

A different "casino"- not what one would expect

Cherokee is the closest casino to my itchy hands. I have been to other native run properties on the west coast and hit the both Atlantic City and Las Vegas. While I am an occasional slot person, craps and blackjack are my games of choice. This place is a different animal - the dealer is paid to push a button and not touch real cards at the table. It is a whacky hybrid of a laptop game and a true table. While you are paid in chips, your hand movements are on a glass top and not the green felt of comfort.
Additonally, it is without a one of the most smoke filled places I have been in my entire life. Bring an extra set of clothes!

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I failed to give the update I had promised and I'm kind of glad I did. I visited on October 26th and again today. First and foremost, I found lots of players hitting small payouts and heard several others comment of how the machines seemed to be paying better. From my own experience, I'd agree. I played for hours both days and went away ahead both days. And so did everyone with me. I even hit a 5 of a kind on the 50 cent Shamrock 7!
There has been a big, big change in the buffet. The old buffet has been closed. I ate there on the 26th & there was a sign advising it would close and be replaced by the new buffet upstairs. I ate at the new buffet today. There's several things you need to know. First, it is only open for dinner on Monday through Thursday, 4:30 PM to 10 PM. It is open all day on Friday, Saturday & Sunday. It is a bit pricey when compared with the old rate, $23.50 I think. It has only been open a week and they are still experiencing some newness pains. For instance, they opened two pay lines but one line had two cashiers and the other had only one so it took twice as long if you chose the wrong line.(I did). I will say in all the years and all the casino buffets I have visited, I have never seen such good service by the staff. It was better than most 5 star restaurants. They also have a full bar in the buffet for those who need it. There is an excellent choice of meals, so much that it will take several visits just to sample everything. I ran out of room far before I had tried everything I wanted. The grilled salmon is a must and the pastas were great. But stay away from the sushi. It needs some work. And the desserts are a little plain but who had room left. I had a small piece of really good pecan pie.
I'm going to go back again right after Thanksgiving and I'll give an update.
Overall rating 
 
3.7
Slots 
 
4.0
Table Games 
 
2.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0
Reviewed by jcreig21 November 18, 2011
Last updated: November 18, 2011

Update

I failed to give the update I had promised and I'm kind of glad I did. I visited on October 26th and again today. First and foremost, I found lots of players hitting small payouts and heard several others comment of how the machines seemed to be paying better. From my own experience, I'd agree. I played for hours both days and went away ahead both days. And so did everyone with me. I even hit a 5 of a kind on the 50 cent Shamrock 7!
There has been a big, big change in the buffet. The old buffet has been closed. I ate there on the 26th & there was a sign advising it would close and be replaced by the new buffet upstairs. I ate at the new buffet today. There's several things you need to know. First, it is only open for dinner on Monday through Thursday, 4:30 PM to 10 PM. It is open all day on Friday, Saturday & Sunday. It is a bit pricey when compared with the old rate, $23.50 I think. It has only been open a week and they are still experiencing some newness pains. For instance, they opened two pay lines but one line had two cashiers and the other had only one so it took twice as long if you chose the wrong line.(I did). I will say in all the years and all the casino buffets I have visited, I have never seen such good service by the staff. It was better than most 5 star restaurants. They also have a full bar in the buffet for those who need it. There is an excellent choice of meals, so much that it will take several visits just to sample everything. I ran out of room far before I had tried everything I wanted. The grilled salmon is a must and the pastas were great. But stay away from the sushi. It needs some work. And the desserts are a little plain but who had room left. I had a small piece of really good pecan pie.
I'm going to go back again right after Thanksgiving and I'll give an update.

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This is one bizarre place. Let's start with card games with no cards. Some bizarre North Carolina law so the cards are electronic while you play with actual chips and a "dealer". Some of the worst video poker paytables I've ever encountered (I've never seen a JOB machine that only paid 15 for a 4 of a kind). There is nothing to do in Cherokee other than the casino and some kitsch shops. The choice of restaurants was very limited. Not impressed with Paula Deen's at all. Gamble elsewhere.
Overall rating 
 
2.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
2.0
Reviewed by Mr. Island October 27, 2011
Last updated: October 27, 2011

One of the most bizarre casinos I've ever visited

This is one bizarre place. Let's start with card games with no cards. Some bizarre North Carolina law so the cards are electronic while you play with actual chips and a "dealer". Some of the worst video poker paytables I've ever encountered (I've never seen a JOB machine that only paid 15 for a 4 of a kind). There is nothing to do in Cherokee other than the casino and some kitsch shops. The choice of restaurants was very limited. Not impressed with Paula Deen's at all. Gamble elsewhere.

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I last visited Cherokee in late July but plan to visit again tomorrow. I thought I would post my last visit and then post again about tomorrow's visit. I parked my motorhome down by the river in the old parking lot. Now that the new parking garage is open, there is no bus service so the only way to get to the casino is to walk. I had suggested last year they put in a call for pickup box, but no action was taken. I entered the casino through the new valet parking area and walked through bank after bank of empty $1 machines. I finally found where all the players were, at the penny machines. It always amazes me when I see empty areas of $1 machines and all the penny machines are full. However, my major is not in casino marketing so I guess they know better. I ate at the Fresh Market buffet and the food was absolutely great. This used to be an only fair buffet but it certainly has turned around 100%. My complements to the chef and management. I played some slots but found most everything to be tight. I guess someone has to pay for the new addition and new hotel! More to come after tomorrow's visit.
Overall rating 
 
3.4
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
5.0
Reviewed by Jcreig21 October 25, 2011
Last updated: October 25, 2011

Harrahs Cherokee

I last visited Cherokee in late July but plan to visit again tomorrow. I thought I would post my last visit and then post again about tomorrow's visit. I parked my motorhome down by the river in the old parking lot. Now that the new parking garage is open, there is no bus service so the only way to get to the casino is to walk. I had suggested last year they put in a call for pickup box, but no action was taken. I entered the casino through the new valet parking area and walked through bank after bank of empty $1 machines. I finally found where all the players were, at the penny machines. It always amazes me when I see empty areas of $1 machines and all the penny machines are full. However, my major is not in casino marketing so I guess they know better. I ate at the Fresh Market buffet and the food was absolutely great. This used to be an only fair buffet but it certainly has turned around 100%. My complements to the chef and management. I played some slots but found most everything to be tight. I guess someone has to pay for the new addition and new hotel! More to come after tomorrow's visit.

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